Jessica was very friendly and understanding. She was willing to do whatever she could to help me walk out satisfied and happy. She had an excellent attitude, kind, caring, compassionate, and overall just pleasant to be around. Thank you for your service.

Good but bad employeesSo far I am very impressed with this internet especially speaking that this is our only option besides satelite Hughesnet and Viasat. The internet is working great for us but the employees were so unprofessional. Anne W was the employee helping us and the whole stores employees had to help her because she had no idea what she was doing and I think it’s crazy too because she shouldn’t need help because she’s the Sales Associate! Other than that, my internet works great!

Ive never really had good experiences with this Cell Plus to begin with, but with what I experienced today, I will not return to this store again, and I will most certainly not recommend this store to any other person. Ill actually go out of my way to make sure someone I know doesnt go there, becauseFirst of all, Anne W, sold me a moto E6 phone case while holding my moto E 2020. While I shouldve noticed that it wasnt the right case, she DEFINITELY should have noticed that it was not the correct case, that is her job, and beyond that she also should have allowed my return that I tried to do less than 10 minutes later. She did not, and she even took the lead in sales accessories because of this sale, which is grossly unprofessional.Furthermore, 15 days later, the next available day I had available to come to this exact location, I had been greeted by Josh, while Anne was behind the counter, he gladly showed me the correct product upsale, even removing the OtterBox case from the package; however, once I mentioned just getting a return he suddenly had a problem with the packaging damage of which is minimal considering it was bought off of a clearance rack to begin with, and the fact that I had wanted to return it within the first 10 minutes of buying it.THEN he actually had the nerve to say that with manager approval it could still be returned., so I asked if he could call the manager, but with immediate refusal he went, and continued to say that today is the last maintaining a sale. I even super glued the slightly torn bit of the bottom of the box back together out of respect for the return to go through without worry, or hesitation, to do the right thing, but the greedy demeanor of their approach outweighed the excellence guarante stated on the receipt. Shame.

Jordan was friendly and personable. Very enjoyable to work with and informative on what I need. I would highly recommend him to help anyone with a Cell Plus need. He does need a new photo here tho. This one doesnt really look like him.

I lost my contacts. Aston helped me get them all back and is like normal

Lynette was great! She was very professional and empathetic toward my situation. I was on limited time and budget. She helped me find the perfect plan and phone while being efficient in order to get me on my way so I wasnt late. I LOVE my new phone and I will definitely recommend her to others for service at Cell Plus!

After 3 months of service my phone has begun to fail and the only help I was given was some tech support that wasn’t able to fix the problem. I then was handed off to Apple and left to deal with no phone and Apples subpar customer service and policies.I have to give the star back I am happy you have an employee like Matt in your main offices to help fix the situation for me.

Jessica was great! Got everything I needed & was in & out in 30 minutes!!!In the past Ive spent hours in there, so definitely best experience Ive had getting a new phone!!!

Sales ladie was very pleasant and helpful. No waiting in line either.

Nice customer service. :)

Its always something now days. I got locked out of changing anything on my bill because when I first got this phone they put my first name down as also my last name. Michael Michael... then the guy told me my info didnt match what they had at customer service but all my security info was correct. Like obviously someone was lazy and just halfa$$ed my account when I opened it. I had to go all the way to the store for someone with a bit of common sense to catch the problem. Took them 2 minutes to correct the problem and change my plan. Seems stupid but uscellular customer service sucks. Id give zero stars if the coverage and plans werent as good as they are.Customer service number 0 starsCoverage and plans 5 stars

Josh was great!! Highly recommended. He is very involved and passionate about providing the right information and options for his client. Thanks again!

Always a good experience at cellplus in baraboo. The staff are friendly and well informed to help you with any questions you have or point you in the right directionof you you need. Been a customer for years and will continue to do so knowing they are always there to help!

Annie is AWESOME. She listened to my needs and helped me pick the best phone for my business and personal life! Very knowledgeable and professional! Thanks Annie!

Sat there for 45 minutes tonight without any service. Had my name on the board associates skipped me two times. They have a big poster on the wall states always make your customers feel valued. Well that definitely wasn’t the case tonight. I only had one simple question would of taken two minutes to take care of me.

Dani you were great! Only a month in and you were going through the process smoothly and with confidence. I appreciate your willingness to answer all my questions. Service with a smile and eye contact says it all. Thank you 😊 Always great friendly service at Cell-Plus.

I went in today to transfer some pictures over from my old broken phone. Danielle Wilcox was a huge help!! She took her time to make sure everything was done. I had a great experience working with her! 10 stars

Our visit was on 7/5/18:Joshuas patience with questions, upbeat personality, and knowledge base were all very, Very Appreciated - what a great combo!!! I had phoned the store with preliminary questions before visiting. Due to Joshuas kindness and patience on the phone, I specifically asked to deal with him when arriving at the store. He completely deserves a great review of which I am glad for this opportunity to inform you that his working for you is a Big Plus! I do not have a good track record of enjoying my visits to the store (usually mind-draining) but Joshuas energy, kindness that met his eyes, and again his knowledge was totally refreshing!!!My husband and I both appreciated him.Thank you, Josh, for the GREAT customer service-service; may you be blessed with some employee reward, bonus or raise!Because of Joshuas great service I can gladly refer a friend (likely to him)!

The lady was professional and nice who helped me get a new wireless phone charger. Thank-you.

Terrible...waited over 20 minutes and received no help for accessory purchase. Unlike the first time in there which was courteous and timely. To say the least I left without a purchase.

Ashton was efficient while also being personable. Fastest most pleasant phone buying experience Ive ever had!

Go to DALE:By far the best us cellular experience I have ever had. Took time to thoroughly explain why the more expensive screen protector is totally worth it. Dale even offered and took the time to apply screen protection to my Apple Watch (purchased elsewhere) while I was purchasing my phone! He was training a new employee but still managed to be very efficient. Very knowledgeable and friendly.

I went to the store on Wednesday April 1st. When it came time for me to see a sales associate, she called me up to the desk. I realize that she wasnt going to wipe the chairs or the counter off, so I asked her to please do so. That is something a customer should not have to ask a sales associate to do especially in these times.

Just plain old good customer service

Best people

The last time I went there the woman who waited on us was so helpful and so knowledgeable and she had a great sense of humor also

Best place to work! Friendly atmosphere and amazing customers! You guys make it easy to help and give advice on any wireless device! I know sometimes its a little wait but believe me, its worth it! Once youre sat down in front of one if us, it becomes ALL about you!Honored to serve the amazing customers of US Cellular/Cell-Plus of Baraboo and surrounding area 👍

Dale was very patient, knowledgeable and personable. He took the time to walk me through my options and didnt pressure me into a decision, which I appreciate.

Saved my pictures in the cloud when they attempted fixing my phone, but wiped out all contacts, conversations, passwords, and games (had to start over at level 1)... stopped the apps from closing, but lost contact with everyone.

Number 1 cheeseburgers at this bar & grill

I was having phone issues so I stopped in. I told Trevor what I needed and how much I could spend both that day and long term. He was absolutely AMAZING!! He got me everything I needed and more. But the best part was my monthly bill actually went down!! I would recommend this location to anyone!

Was able to speak with an agent quickly. Discussed problem and resolution was readily identified and rectified. Additional questions were answered knowledgeably. Pleased with level of service !!

This U.S Cellular location is Amazing!! Better Klawitter exercised Excellent customer service, complete patience, understanding. I plan on remaining a life long customer because of this gentleman. I left with no stress, a better work week, and a smile on my face. Thank you U.S. Cellular !

They were fast and polite and very helpful. Thankyou

Very helpful

Fantastic employes, fast efficient, and everything you need.

Dale has a very pleasant and welcoming way to talk to people. I very much appreciated his positive attitude. Thank you very much for your help.

Our visit in September was awesome. I upgraded my phone. I worked with Tenesha and she was wonderful! Excellent customer service, very patient, knowledgeable and understanding.

Excellent, helpful

Dont waist your time going to this location, all they will tell you is, Oh we cant help you here youll have to go to a US Cellular Corporate Location. Believe me, your better off taking the Time, driving the extra miles and spare yourself the frustration. Just go to a US cellular corporate location, I opened my US cellular account a little over two years ago and, The only thing Cell plus has been successful with was screwing up the billing on my account in which I ended up going to a US cellular corporate location to have it straightened out.Im not sure why this place even exist.

I worked with Tenesha and I never felt like she was just pushing her agenda on me. She understood my needs were different than other customers and strove to find out how she could fit me best. Tenesha laid out my options clearly and without pressure, allowing me to make the best decision for my budget and family.

This place is awful. My wife and I went in there because of an ad we saw on Facebook for $200 off a new phone when you upgrade. We got there and asked about the ad we saw. Our salesperson told us the $200 off was for accessories only and had to be used that day. (Thats the same promo we got on our last phones back in spring of 2017.)So we went through the whole process and were there for a couple of hours. Upon arriving back home I went back to the ad I saw on Facebook for the $200 off and started reading some of the comments. US Cellular representatives were replying to people who were asking questions about how they could use the $200. COME TO FIND OUT YOU CAN USE THE MONEY TOWARDS THE NEW PHONES THEMSELVES OR TOWARDS YOUR BILL. We specifically asked them this when we first got there and they said no it had to be on accessories. Feels great being lied to straight to your face!Needless to say we took all of the accesories back and got a credit for most of it. We had screen protectors put on (that we didnt even really want in the first place but had to spend the money on something) and the store manager informed us there was nothing they could do about that because the screen protectors were already installed on the phones. So youre telling me that your salesperson straight up lies to us and then we are just supposed to eat the cost of the $100 for 2 screen protectors. GIVE ME A BREAK!!The best part about all this is we used that same special for our last phones and were told then too it had to be used on accessories. So we were flat out lied to twice and AND had to pay them another $80 when we got our new phones to pay off the old ones. They should have been paid for months ago already!!If you use this place for cell service, make sure you do your homework before going in there!! Needless to say we will never be going back. I just cant fathom trying to screw over people who have been customers for 14 years. Very sneaky! And I hope it was worth it.

Tenesha was awesome at cell plus she took the time to explain everything on our new phone bill and new stuff on our new phones and some cool new features on the phones if we ever have any questions we will definitely go with tenesha with our questions!

Guy said We cant help you because were not professionals. But they can take care of over the phoneI assume he was joking, but I didnt find it funny given that we needed help. In other words, why dont you guys hire some professionals?

I always see Brett when I come into this store. He is very knowledgeable and doesn’t see me as $$ but actually suggests the right products for my needs and wants

Helpful

I came in for accessories, and Tenesha was so helpful and went beyond what I thought was expected!! Thank you Tenesha!

Fast and friendly service!

Dale was an awesome associate to work with. Super knowledgeable.

Ive interacted with Tenesha at the Baraboo Retail location a few times recently, and she has been nothing but friendly and helpful. Even though I am a dumbphone user who ultimately generates little or no money for the company, she has still gone out of her way to make sure that I have gotten what I need out of each visit. That says a lot about her and her employer. Thanks Tenesha and the whole Cell Plus team! -Tom-

Very friendly and helpful service got my phone bugs fixed and im on the road. Thanks

My service withLance was excellent. Very patient and explained detail

Awesome service, always do great work. Amanda is the best.

Got what I needed and the wife got a new phone. She was very happy

Helpful staff and relatively fast compared to other US Cell stores Ive been to.

Good service you get what you want

Horrible. Phones been paid off of a finance agreement and im still paying the same amount every month. Verizon is a much better company to go through

Ross is my go to! Great customer service

Love my USCellular agent. Shes the best!!!

Knowledgeable and polite, and did everything he could to help me

A great help!

Love the service and their phones smiling

My bill is more expensive than I was told it would be. Im stuck in a two year contract so its going to cost me $240 more per year than I was originally told. The lady talked in circles through a few different scenarios and it was confusing, not to mention it took over 3 ours to get a new phone. I will never go back.

USC C sucks dont know how fix their towers

Dale assisted me and was very, very knowledgeable and super friendly.

Not bad but always expensive

Very good

Friendly staff, that is very helpful.

Awesome service and very friendly

U will wait awhile if there is a lot of people n the store

Great place for Cellular and accessory needs

Very pleasant staff

Staff pleasant and helpful.

Decent service

Great local service

Awesome customer service

Always good to me

Its a cell company. Expect nothing.

Great, helpful staff

Awesome Salesperson

Ashton is always super helpful when i go in!!!!!

Great service

Patient and Pleasant

Very helpful!!

Good employees

No customer service!

I had 3 questions and I knew one would be quite lengthy. The agent, Annie Williams, took the time to really help me and I did not feel rushed. I have been with no other carrier than US Cellular for over 20 years. It doesnt get any better. The cell reception has never been a problem. I traveled for work for many years and never dropped a call in any state. Thank you, US Cellular.