In November of 2019 I brought my car in for service on a check engine light. I waited for the repair (supposedly the same warranty repair that had been done previously) and was told it was ready to go. When I started the car, the check engine light was still on, so I brought it to your attention. I again waited and was then told that the code was probably from a sensor and wasnt covered by the warranty and I was then charged a diagnostic fee. Needless to say I was not pleased with that turn of events and left without going forward with any additional repairs. The car was running fine, I only brought it in because the light was on and I wanted to get it checked. I recently started having a great deal of noise from the rear of the car at faster speeds. I decided to bring it back in to your service department, thinking that I shouldnt judge the service based on one bad experience. I was told there was a bad bearing and bad tires and I also decided to go ahead and get the sensor fixed. Again, the car was running fine but I was tired of the inconvenience of not being able to use my remote start feature. You had to order a part that took a week to come in, and then I had to wait another week for an appointment for the repair. During that time I visited a tire shop to look into replacing my tires and was told that though they would be happy to sell a set of tires, my current ones still had at least half tread and did not need to be replaced. Despite this, I dropped my car off Thursday morning for the other repairs. I received a text a few hours later that it was finished. I came to pick it up after work and paid $688 for the repair. When I started the car the check engine light was still on, again. I went back inside and explained the situation and the car was taken back into shop. After waiting a while, I was told that there was now a new code but it was closing time so they didnt really have time to figure it out. Also with the new problem(rough idling and jerking) that it did not have when I dropped it off, it was probably safe to drive it if I didnt have another form of transportation. Of course, I was offered another appointment some time next week and Im sure there will be yet another expensive repair suggested. I am not certain if there is an issue with the aptitude of your technicians or if this is just an unethical business practice. Either way, it is extremely disappointing that I paid you almost $700 to damage my car.

Warranty A/C repair. It was necessary to order a compressor. Jen released the vehicle back to me... not an issue. The part came in the next day... a pleasant surprise since parts delivery for non-critical repairs can sometimes take some time to come in. Brought the vehicle back in that Monday... there was an issue with recharging the system so Jen had to keep the vehicle until the next day... no problem. She called the next day to inform me of completion. A Job Well Done. Thanks Jen & Team. :)

My wife had a pleasant experience purchasing from Harley this weekend! Harley was patient and professional as we pondered and processed our decision. He was never pushy and ready to answer any question we may have had. If he didnt have an answer, he stated he didnt know but will find out for us.

Don Franklin Chevrolet Buick is a great place to have your vehicle serviced. The staff are knowledgeable, friendly, and courteous. They dont try to upsell products that you do not need. The service technicians are fast, efficient, and well-trained. The waiting area is comfortable as well.

Service man was informative, explained everything so I understood, so nice and courtesies.

So far so good. Great service today. Thanks to all that helped in getting my car back on the road.

I sold a car and got a good price. Nice people

They have some nice new vehicles here. Was just looking around at some possible vehicles for the future. I absolutely LOVE the infiniti they have here.

Its always quick and easy to get my service work done here. The staff are all friendly, nice and professional.

All around great experience. Everyone is so nice and pleasant to talk to and ask questions. Brandon is very professional and made trading my car a smooth experience.

My driveway speaks clearly of why I would recommend Franklin. They are polite and friendly. They just dont want to sell you a car and push you out of the door, but they want you to be happy with your purchase. After all, it has their name on it.

Great experience I had a repair on a 2015 dually that broke bolts on exhaust flange to turbo, after all said and done price was under the estimate which has never happen to me! Very timely and helpful.

Tim Perkins did an awesome job. He was able to fit in my oil change after another cancellation. Again, the shop did it so quick and is by far the best service I have ever received from a dealership service department. I think Ive found my go to service department for all future service needs.

Brought my car in for service. Barbara was extremely helpful getting my multiple requests. She explained what was done, answered my questions, and assisted me with transportation. Everyone encountered was very pleasant.

FRIENDLY PEOPLE, NEVER TRY TO SELL YOU SOMETHING YOU DONT NEED

They got my vehicle done in adequate time

Beware of price gouging during a pandemic on HD trucks. We’ve been looking for a dually and due to the chip shortage you had to act fast. We missed a GMC Denali 3500 HD that we wanted because we paused for a day and it sold. Both Courtesy GMC and Oxmoor FORD warned us to watch other dealers taking advantage of chip shortage by raising MSRP. Courtesy did not which we beat ourselves up for not immediately purchasing theirs. Unfortunately Don Franklin is one of those dealers that has decided to take advantage. Don Franklin claims to be a Christian but he clearly skips over the part in the Bible regarding greed. We are fine paying MSRP for a demanding vehicle but to add on an extra $2,000 is wrong. Thank you to the owners of Courtesy GMC and Oxmoor Ford for not being like Don Franklin. We did deal with some very nice people there. To name a few...April, Whitney, Brandy and Shawn were all very nice professional staff. The manager David Brown tried to convince us it was a GM thing regarding raising the price increase over value which if that was the case other GM dealers would be doing it and they are not so it clearly is a Don Franklin decision. Other than that everyone else seemed like good honest people. Loved the finance guy (didn’t get his name). In summary my recommendation would be to find your vehicle at another dealership if possible. If it’s not available and they have what you want, life’s too short to let a greedy man get in your way. Get what you want and enjoy!

Great experience. Everyone is always friendly !!

Terrific sevice been going there for about two years now.

Fast service and friendly employs.

I just went in to ask about building a equinox premir and all said and done. I just decided to go ahead and buy the best equinox premir you had on your lot. Both sells persons were extremely knowledgeable about your products. And talked about all my Options and how everything works. Im very happy to had the experience to shop in your store.

Timely service, reasonably priced, clean, friendly people

Everyone is so nice. Enjoy coming there

Service was done in a timely manner, nice that they wash the car for you afterwards

Upon arrival we were greeted by a nice lady but then Joshua came to help and asked if we needed something. DUH! WE WERE THERE TO BUY A CAR!!! He was too lazy to call the Lexington branch and put us off until Monday (mind you it was Saturday 1pm). So we drove to Lexington and bought the car there. Guess this dealership doesnt care about selling cars!! Rude!!!

A very easy and helpful transaction. Salesperson was excellent.

Made my appointment a week out. They decided to wait until I arrived with my vehicle to tell me they don’t work on my make & model. Great, now I get to schedule another appointment and wait. Blonde girl at service desk was super rude.

I always receive such friendly service. Jenn in the service department is awesome to work with.

Always a pleasant experience.

The staff was friendly and helpful. I am so glad we purchased our car at Don Franklin, Bardstown.

Great customer support. They get the job done at a reasonable time!

VERY FRIENDLY. EVERYTHING WENT GREAT AND FAST. THANKS FRANKLIN.5 STAR

Great service! Tim Perkins was an excellent ambassador for this dealership. I had an appointment to have a routine oil change and traveled from Louisville for this. So pleased that they were ready for me when I arrived, comfortable and spacious waiting area, and before I could get completely settled with all my electronics for what I thought would be a long wait, my car was ready.

2 different times i had my truck in for oil change and tire rotation. First time the tires were not rotated cause the tire sensors were in the same place with one low air tire and got charged 19.99 for nothing. 2nd time the same thing oil change and on the receipt they gave me said I had a weak battery. So I bought a new one and installed myself. Took the old battery out to have tested and two different part stores said nothing was wrong with it. Called them to confront them and pretty much was told they checked it and if the hand-held tester said it was weak it was weak. Never took it out to put it on a charger to truly test it. Never got an apology sorry or nothing. The head service guys name was Lee I believe very rude and VERY unprofessional. So 19.99+ for a tire rotation and 179.00+ for a battery i didnt need. Would advise everyone to stay away from Don Franklin and try to find someone you can TRUST and actually knows HOW to service a vehicle. Anyone need a good used battery for a 2016 silverado?

The floor is the only thing I have a small problem with. Its hard to keep clean

Good work on my 2013 Silverado. Took a while to track down a wiring issue, but thats understandable. Once the problem was identified, it was fixed quickly.

Tanya LaRue was an incredible help in our new 2017 Traverse purchase. A wonderful help, in making us feel right at home. We do not buy new cars all the time. Thanks for a job well done Tanya!

Very friendly staff. Great service. Explained to me what was going on with my car.

Friendly service! Straight to the point no bull. Definitely have a customer for life!!

The staff were extremely friendly and knowledgeable of the vehicles they were selling. When purchasing my car, they were super helpful in the financing process and I was able to afford my dream car at a decent price. I would highly recommend Don Franklin and will certainly return in the future.

Dealership service, factory parts and at a more than fair price? Whats not to like! The prompt and courteous service I received from Jen was above any I have encountered at the dealerships I have worked with across the country.

Found ways to save me money.Good communication

Awesome people, decent prices

Great customer service! 3rd vehicle purchased and more to come

Jenn in service is super knowledgeable and friendly, always able to answers questions and point me in the right direction. Tanya Larue and Devin Boone on the sales team are very knowledgeable aswell, would recommend them if looking to buy!

Had a good experience. They were willing to work with us.

We just bought our second vehicle there last month. Very friendly and customer service is great

Didnt have what I was looking for

I have had my Camaro in the shop twice for the side blind spot monitor not working. It has supposedly been fixed. I was on a road trip and the system stopped working again. I am now also having major electrical issues. My gauges will randomly shutoff and radio will stop working. I am also getting codes for every major electrical system. I was on a road trip today and took it to another dealership. They have said that the codes are due to the blind spot monitor. I will no longer bring my car to the Bardstown location. I am highly disappointed with the service department

No problems what so ever.

Bought a Suburban here in January. Devin was great to deal with. Went back today to get the first oil change and tire rotation done. Drop off was painless. Was scheduled for 1:00, and was told it would take about 30 mins. Came back around 1:20 and the truck was ready. Had even been ran through the car wash.

They treat me right

I appreciated the timeliness with which my work was completed. Tim was very cordial and helpful.

Had no trouble everything was great

Great vehicle, excellent sales person who understood the vehicle well and my needs even better. good job

Very helpful did not have what we are looking for

The GM was extremely helpful and willing to go the extra mile to make sure I was taken care of after the sale. Anyone can be friendly before you buy. But to take care of a customer after the sale means the most to me. He made sure I am a lifelong customer. Thanks again! I will definitely send all my friends and family to your bardstown location. If you are looking for a dealership that values their customers repeat business. Go check these folks out! Best prices on the state also!!

My experience was not very good . I took my car for an oil change and since then have had to take it back twice for other problems. . One time we had to take it back because they did not tighten the bolts down and oil was thrown all over the motor. . I dont believe I would recommend this garage.

Bought a new truck from Mr Webb. Watch him close he will sell you a truck

Josh was a great help

Not only did I have a great buying experience there with Tanner Richmond, but also my first service visit went very well. Friendly staff, picked me up and dropped me off, making things convenient for me.

Went in for an oil change, staff is always friendly, service is fast. Comfortable waiting room.

Quick and friendly service. Always get me in and out quick!

Ms Fenwick was very very helpful

Most important to us is the service after the purchase. The sale last a day, the service last throughout ownership. Weve had our vehicle for less than a month and had elective service 2 times with a 3rd coming up. All were not pleasant experiences . I am wishing I had never bought my truck there. Now we are stuck for the next several years. In order to have your warranty, you have to go to Franklin.

Friendly employees, found a out of line tire and fixed it during my oil change servicing

Very helpful 👌

Quick and painless! Communication is tops as well.

We were in the market to replace one of our vehicles and I had been watching the Franklin dealerships website. I stopped in and met with Frank Webb about a month ago and discussed they type of vehicle we were looking for. We touched base on a weekly basis. I saw a vehicle that matched up to what were were looking for last week, but it was at the Somerset dealership. I reached out to Frank and he had the vehicle in Bardstown later that afternoon. Frank and all of the staff that we met made the acquisition process simple and painless. Great dealership with folks dedicated to making sure you are a satisfied customer. I would recommend them to anyone looking for a car. Ask for Frank. You will not be disappointed!

Just purchased a 2020 Silverado 1500 4x4 from Don Franklin Chevrolet in Bardstown, Ky. 5 stars across the board for their team! Tanya Larue was excellent! While I didnt purchase a top of the line vehicle, she made certain to find exactly what I needed and worked with me through the entire process. Some dealerships I have experiences with in the past want to offer peanuts for your trade in vehicle. Most customers only ask for a fair price and that is exactly the offer Tanya came back with. This was my third experience with Don Franklin (second with Tanya) and Id give them 10 Stars if I could! An excellent dealership to work with! Thank you to Don Franklin and a big thank you to Tanya for all her hard work! 👍🏻

Some extra help with my stupid questions was much appreciated!

Good people good service

Frank Webb is an outstanding car salesman. I wouldnt buy a vehicle from anyone else EVER. He is honest, and patient. He throws no punches and gives you the best possible deal he can. Highly recommend if youre purchasing a new or used car, go see Frank!!

Love the car wash and vacuuming every time I bring her in for an oil change!I have 2 babies 10 and under and homeschool. With my busy schedule, I just dont always find the time or energy. Its like angels cared for the vehicle that constantly totes us everywhere. Thank you Don Franklin. This is why I keep coming back!

This is by far the most professional and courteous treatment I have ever received when buying a car. My calls were promptly returned, the buying process was quick with ZERO pressure and I got exactly what I wanted, and they worked hard to get it within my budget. I cant recommend Tanya enough. The entire staff was wonderful, from the manager to the receptionist and finance administrator. When this SUV has met its life span, I will definitely return for my next car to Don Franklin in Bardstown.

The staff was very polite but I knew what was wrong with my Acadia. They didnt listen and replaced a $200 part unnecessarily. It didnt fix the problem and my vehicle died on the way home and stranded me in an intersection in 90+ degree weather. It was a $1270 repair but I had it done somewhere else.

Stephen Tichenor was great. He took plenty of time to look at different vehicles to help get us out of a bad deal. We ended up with a very pretty Buick with lots of rebates. Stephen even filled the tank and washed the vehicle! If you need a new car and find your self in a bit of a bind, Stephen can help! I can’t say enough good things about him.

My experience this past weekend was a great experience. The staff was very friendly, and very knowledgeable about the individual needs of my truck. I was kept well informed throughout the entire visit of my truck. High customer service level is exactly what I experienced.ThanksSatisfied CustomerMatthew McGinnis

We had a great experience. Josh was a huge help. He was patient and go just what we wanted. Devin was able to get us wrapped up in a timely fashion and made the paperwork a smooth process.

It was great, especially Barbara keeping me updated on my truck.

This is the place to go if you need a car. Everyone I dealt with was super nice and personal. They treated me like an old friend. Justin my car salesman couldnt have been better. He was super friendly and has even helped me when I was looking to add some additional things to the car. I will for sure be a repeat customer and highly recommended this dealership to anyone looking for a car. Ask for Justin.

Great and fast service..

My wife swerved to miss a deer and their mechanics were very thorough with their inspection.

Don Franklin cut a key for me that did not have chip in it when the original one did. They told me the cut the key right and it was my loss so i will never go there again they are very rude and in professional. They key we have to the car now has a chip in it so how did they think that key was going to work.

My initial issue with my car was addressed and fixed, however when I picked up my car my front parking sensors where pushed inside my bumper and missing. When I received a call from the service rep she explained that the clips that held my sensors in place were missing which caused issues with putting them back. She stated that due to time constraints that was the best they could do. I would have appreciated being told this beforehand rather than discovering it myself. I also would have liked to be offered some kind of solution on how it could have been addressed and fixed rather than basically being told that it is just the way it is. Its frustrating because now thats a feature of my car that cannot even be used since the sensor is pushed inside my front bumper my seat is constantly vibrating and the sensor is going off. I now have to manually turn off the parking sensors each time I start my car which is very frustrating. I would have simply liked to been informed of this issue and offered a solution, even if it cost me additional money to fix I would have been more than happy to pay it. Now at this point I will have to take it so another dealership to address and fix.

Only reason I purchased there was because you had the truck with what I was looking for. Salesman was not knowledgeable and made buying a much longer process than I have ever experienced at other dealerships

I bought a 2015 Tahoe from Franklin Family. The quality of the vehicle along with price was exceptional compared to other dealers. Other dealers lacked in price/quality and most of the time lacked in both areas. This is my 4th purchase from a dealer and my husband and I agree that we got a lot of extras compared to other dealerships. I took my 12, 10, and 6.5 month old with me and we waited for several hours only because my husband was working and needed to sign papers also. Harley and Chad were exceptional. They werent rude and didnt give off the annoyed vibe that many have. They held conversation with my older children and would talk to the baby if she got whiney. Harley even helped make sure she was buckled in good and help with getting her out when I did a test drive. I am thrilled with my purchase and because of our experience we will buy from them in the future. And we highly recommend Harley and Chad at Franklin Family so check them out!

Best Salesmen Hands Down Is Frank Webb,He Helped Me Get The Car I Wanted At A Great Deal,Im Extremely Happy And I Highly Recommend Don Franklin Chevrolet,Well Worth The Trip To Bardstown.❤

It was informative, professional and friendly

Im from Missouri and no dealer around me had the part I needed. They were super nice and had it shipped in 2 days.

Always friendly. Jen in the service dept was very thorough and got me in and out quickly both times this week when I was in for service. Would recommend

Horrible experience, unprofessional management. Got mad because we wanted to negotiate.

Solid experience and overall communication. Took care of issue that was covered under PowerTrain and car now runs as it should.

Great service and friendly Staff.

Great people and sévice havent found a dealership that works with you like they do ever. Buy a car from them and set back

Super nice people to work with and very fast service I’d highly recommend them to anyone!!

Truck came back driving and looking great

Had an appointment for 2:45 for oil change and tire rotation.I arrived at 2:43 and left at 4:00..To long of a wait for such a small task for a workforce such as Don Franklin has..

Have had nothing but problems since I bought my car from them three years ago. My alternator just went out and they priced a new one at $350, plus the maintenance and NOT free diagnostic ($100) it was going to cost me well over $600. I can buy the alternator cheaper, get a free diagnostic, and have my FIL fix it (free labor). Every time I go for a oil change it takes them AT LEAST 2 hrs and that’s with an appointment. I had people tell me they couldnt trust them, and I didn’t listen. Now I’m paying for it. Never again will we purchase a vehicle from Don Franklin and I will make sure everyone knows my opinion. The only good thing is the service department has always been nice.

The most painless car buying experience I have ever had.