I found my way into your store while looking for a new car! I was greeted promptly. All the employees were so friendly! But Aj is what took my experience over the top. He was so knowledgeable about all the products being sold at your establishment, and was very helpful in my decisions on which car I wanted, and why I would want that car. I will definitely be coming here again, and asking for Aj!
So happy with our recent experience at Wickstrom! These guys (and gals!) ROCK and know how to treat their customers right. We appreciated all the time and attention they gave us, even though we were very slow to make our decision. After multiple trips and several phone calls, we finally decided on the prefect vehicle for our family. Special shout out to our sales person, Rae, who was very patient with us, answered all our questions and put us into the perfect car. Also, thanks to Managers Ryan and Todd who were able to help Rae get us a solid deal. Friendly, professional, good value, honest and they actually had a pretty good selection, considering how deleted the new car supply is right now. Highly recommend Wickstrom!
Super helpful and pleasant. Michael K was very helpful with any and all questions. Wonderful experience.
Went in for an oil change. Friendly service advisor. Fast service including tire rotation.
Top notch all the way, made my buying experience great. Will always buy my Ford vehicles at Wickstrom. Ask for Michelle McCormick, one fantastic lady!
Excellent service department. Eric, the service advisor, was thorough, professional and friendly.
Excellent, I needed a headlight replaced in a hurry. The Wickstrom team got me and out quickly so I meet my commitments The staff is very professional and customer focused.
If I could give a zero star review that would actually be my preference. The experience from the start was not great. We drove 4 hours to purchase this vehicle. I was hesitant to drive that far considering we had not seen the truck yet but we took a chance and trusted the salesman. The truck itself is beautiful. The service we received when we walked in the door from the salesman was less than desirable. It was time for him to leave shortly for the day and he was rushing us a long so he could get home. There were several things missing from the truck like the floormats and remote/headphones for the entertainment system. He basically said oh well to bad so sad. Didnt offer any kind of solution except Ill try to get a hold of the previous owner..... Yeah right. Also we were told certain maintenance had been done to the truck. Ex. new windshield wiper blades. The rubber was cracking. I pointed that out and he said Oh they must have missed that. He passed us on to the warranty salesman who was actually quite pleasant to work with. He closed the sale and finished with us. Fast forward 7-8 months, we had the tires rotated on the truck. The brake pads and rotors were in major despair. (We were told the brakes were new and recently replaced when we purchased the truck). Our local Cadillac dealer told us informed my fiancée that they used aftermarket parts when they replaced the brakes and they were not working properly! Im glad Ive been transporting my family in this vehicle all these months! Our local dealership was shocked that a safety issue hadnt arisen earlier. The icing on the cake is that we were also in the market for a Jeep for our teenage daughter at the same time. We expressed that to the salesman at the time that we purchased this truck. He never showed any interest in showing us anything or contacting us with any new inventory. I am SO thankful that we made the new Jeep purchase from our local dealer who was happy and eager to help. I would NEVER give this dealer another dime of my money. BUYER BEWARE!!! Dot your I and cross your T before you purchase from this place. I am never one to write a review on a website. If this helps one person not get taken like we did, then my job is done.
10/10 recommend for all car buying needs. I would highly recommend Michael K, as he is extremely friendly and works hard to find the best deals and get you into whatever vehicle youre looking for. Big thumbs up.
I love the service I get at Wickstrom Jeep in Barrington. I always feel treated fairly even on some of the expensive maintenance/repair issues (not many, fortunately, on my 2015 Jeep Grand Cherokee with about 110,000 miles. They communicate well and often answer questions thoroughly. On two occasions, without me asking, a service staff-member sensed my unease with the process and pushed the issue up the chain where I had further explanation, management heard me out and made some much appreciated, modest efforts to ease my burden.I have recommended them and will continue to do so.
Eric is a Awesome sales person . Very helpful patient and polite would go back and buy a car from him any day thank you so much Eric
Great place to get a car. They r on it. Spoil expect it all the time now
I’d like to make a shout out to Mike in parts. I was very impressed with his help in assisting me with my need for the simplest (and cheapest) way to fix my Flex’s broken start/stop push button. Through my description, Mike went out of his way to dissect the schematic and come up with the most direct part that I needed for the fix. Not only that, but he also printed out step-by-step shop directions on how to access and replace the part! I was able to take the dash apart and fix/replace the part today in no time at all. Without his willingness to go above and beyond this would/could have been a much bigger and costlier project for me. Thanks Mike, you were a great help!! It goes without saying, I’ll be back!! 😄
This comment is about 10-15 years overdue. Wickstrom Auto Group is hands down the best in the business. I grew up in Barrington and my family purchased many cars from Wickstrom over the years. I remember as a kid touring the lot with my dad, picking out our favorite cars, going for test drives, and watching fireworks in their front lawn.The thing that makes them the best is that they put family first. Period. Not just their own, but yours too. My first car was purchased at Wickstrom, as was my younger sister’s. Within a week of driving her first car off the lot, we got into a car accident while my parents were out of town. After calling the police, we called Wickstrom. Without hesitation, Woody drove to pick my sister and I up from the scene, and helped us figure out what to do next. I will never forget that moment. If that doesn’t speak volumes about Wickstrom, I don’t know what does.Now we are both grown and live out of state. We have purchased cars from other dealers, but none will ever compare. Wickstrom sets the bar high.
I had the utmost pleasure of shopping and buying from Wickstrom. I went to a few other dealers and was bombarded by the sales reps. But not at Wickstrom. I called ahead of time and Kelsey got my now truck ready for me. Warmed up and washed etc. And prior to me showing up she sent me a video message showing me the truck. Upon arrival I took my now truck for a ride. Just an amazing vehicle. Kelsey and Todd were very friendly and NOT PUSHY (big deal for me). I brought up two small areas of concern and they took care of it immediately. World class service. Ryan was my fiance guru and made myself and my family feel great. My daughter was complaining that we were gonna be there forever. Ryan looked at her and said sweetie youll be here for 10 minutes. And WE WERE!! This dealership and the employees we worked with were top notch and will definitely earn my future business and referrals. Thanks Todd, Kelsey and Ryan!!!! Its nice to know there are still places out there in America who take care of the veterans. Semper Fi.
I just experienced the possibly very best customer service of all time. We purchased a new Jeep Wrangler at Wickstrom Jeep and met with Jared Nelson. He was great—quick, informative and demonstrated such a positive attitude during these strange times that we are experiencing. Most of my transaction happened outside of the dealership which was super convenient. Props to Wickstrom for figuring out how to make their customers feel safe and still sell cars m. And Jared’s professionalism exceeded every expectation that you want when car shopping. Highly recommend Wickstrom Jeep and ask for Jared Nelson.
Just bought my pre-owned Jeep Grand Cherokee from Wickstrom after a nationwide search for a new car. Eric Jensen was my salesman and he was GREAT. The entire process went super smooth and Eric was a pleasure to work with. When I arrived in Chicago, at the dealership, the paperwork was handled efficiently, Eric showed me all the bells and whistles in my car and I was on my way, easily. Everyone at the dealership was courteous and pleasant. Very, very nice car buying experience, infact it was probably one of my best ever.
Eric Jenson and the entire team was a pleasure to work with. Extremely professional and very responsive. The best customer service and experience by far I have ever experienced buying a vehicle.
Great service and reasonable sales people. Glad I bought my Jeep from them.
How have I not written a review here yet...Im writing as a former employee at the Lincoln/Ford Advisor deskWickstrom Autogroup basically changed my life. I came right out of trade school here, and worked with them for 7 years. I learned good people skills, time management, teamwork, all while feeling like it was a second family.These guys are just as good inside as they are on the outside. They have done amazing things for their employees without even hesitating. The Wickstroms run a great store, take care of their work family, and as a result they take care of their customers.In an industry where the expectations are becoming higher and higher, Wickstrom Autogroup WAG continues to lead. Give these guys a try. Buying your car will only be a tiny fraction of the good experiences you have here. I am the confident individual now, thanks to this place.
Came in and met with Jamie Weinberg. We came in not knowing what we wanted for sure and we walked out with a great deal on a great car! He was very friendly and was great to work with! Thank you! I 100% recommend him!
Curious, Profesional, fast, great dealer.
Wickstrom is my new go to dealer of Choice and Kelsey is the girl to see! She not only knows her Lincoln’s but she seriously makes buying a car a fun experience, I will be sending everyone I know to her! The whole process was effortless and I was in and out of there with my new car in a little over and hour. In my past experiences buying a car is a whole day process. Not with the Wickstrom team! I truly appreciate their professionalism and respect for my time.
I highly recommend Wickstrom Auto Group! I want to thank Manny Avila, Woody, and Denise for their excellent customer service. They made my car buying experience easy and pleasant. I love my new Jeep o|||||||o
Went in for our 1st oil change. Although things are a bit different, the service staff was very friendly and thorough. I had no idea that places include tire rotations and vehicle inspections with oil changes. Thats why the cost would have been about $42 but for a rotation too, thats a great price! The drink station was closed but you could get snacks from the ve ding machine. It takes card too, so that was convenient.
These guys are awesome! Very helpfulHighly recommend!Steve D goes above and beyond every time!
I cannot say enough about the team at Wickstrom Auto Group. The entire process from start to finish could not have been easier or more enjoyable. Kelsey is incredibly knowledgeable and very accommodating for a busy mom with two small children. I love my new car!
So-so. Dont make customers or work crew in the shop to wear masks
Bought a car from Andrew Nichols. I had an amazing experience. Would highly recommend him and Wickstrom Auto Group. Very professional and extremely knowledgeable about cars.
Love my new Jeep Renegade!
After I gave them my word on a Ford Mustang and we both agreed on the price,and we made on app for Saturday,they changed the price on the website and they sold the car and they sent me 2 emails today ...the first one said that they made a mistake with the price and second right after that they sold the car
We just purchased a 2020 Jeep Rubicon with Eric Jensen yesterday and had a great experience with the whole process. He was very helpful and took the time to help us learn everything we needed to know about our new jeep.
Had a great experience here at Wickstrom, worked with a gentleman, Ian Kasayoka. From the start was a very respectful salesman. Answered all questions along with any concerns I had. Normally buying a car is a stressful process, Ian made it very easy for me & worked with me all the way through the process. 10/10, I’ll be recommending this dealership & this gentleman to anybody looking.
Outstanding Sales and Service can I say more. Thank You for everything you have done for me.
Exceptional Customer Service. I worked with Ian, on both visits he greeted me at the door fully prepared to help me come to a purchase decision. Working with Ian was extremely pleasant, he is easy to relate to while maintaining a professional and comfortable environment. Working with Ian and Wickstrom Auto Group felt natural, there was no pressure to purchase today or from them at all. They truly care for the needs of the customer. The facility is very well kept and up to date, a one stop shop for all vehicle needs. If Im in the market for a new vehicle again, I will definitely consider Wickstrom first.
All the salesman cared about was going home and selling the car, lied more than once about the vehicles details, don’t come here.
Absolutely best service I’ve ever had regarding buying a car. Ian K. Was not only thorough through the entire process but he was quick, he listened to what I wanted, and he really helped me find exactly what I was looking for. Great guy and more reason to come back next time! Thank you so much Ian, you made my car buying experience an exceptional one!
My dad and I came into this dealership after many, many disappointing car showings at other dealerships. We came on a whim, having in our mind that we were just looking. This is my first time looking and purchasing a car, yes my first car! We were greeted by Ian, the best car dealer I have ever met. Immediately, my dad and I felt welcomed and informed on everything we needed to know. Within no time, I decided to buy my first car because of the great and spectacular help from Ian. He made my dad and I feel so confident in my choice. Thank you so much Ford for giving me the best car buying experience and for allowing us to meet Ian, he’s the best!!!
All around great experience! Especially an Employee name Ian Kasyoka great personality! Doesn’t make it seem like you’re talking to just a normal car salesman. He shows he really wants what’s best for the customer! Hit up Ian! 10/10
Had an amazing experience at this dealer. I worked with Ian who not only helped me purchase my second car but made the buying process so smooth and stress free. Highly recommend this dealer and Ian for your next car purchase!
Great service, accessible location, and convenient amenities.
THE BEST!!! Eric Jensen is the man. No pressure, they work as a team to help you out and get the job done. Love the place and Ill recommend my family to travel there for there cars. Love the experience.
Great Service and Communication ...Beats all other service departments I have ever encountered
I came in and was greeted by Michelle Goss. She was so pleasant to work with. I came to find out she has been selling cars there for over 25 years. My friend referred me to her and she has been leasing vehicles from her for over 20 years. I had owned Jeep before so I thought I might want to check out the Jeep Grand Cherokee before I went forward with the Lincoln Nautilus, so Michelle took me next door to their Jeep showroom. It was a beautiful showroom and the team over there was very nice. I drove the Grand Cherokee and it was very nice but the Lincoln Nautilus was a bit more luxurious and came with pick up and delivery for service so I went with the Lincoln Nautilus. It was nice dealing with someone that knew the products so well.I must say that the Wickstrom team stands out from any car dealership I have ever been to. Everything went so smoothly and it was actually fun buying my car. I’m usually a cash buyer but they took the time to explain leasing to me and given how I tend to get a new vehicle every 4 to 5 years it made a lot more sense to start leasing for 3 years. When I did the titling work it was painless and Brian Powell made it quick and easy without needless pressure.Both of the service departments and the Lincoln dealership and the Jeep dealership were spotless with awesome guest lounges.I highly recommend Wickstrom Lincoln and Michelle Goss McCormick if you are looking for any brand of vehicle.
First time here. Had a recall on my ford escort. This was the cleanest service dept. Ive ever seen. I was promptly greeted by a young woman who directed me to the service desk. The friendly service wrighter had me checked in and signed in in about 2 minutes. He then assisted me (I walk with a cane) to the waiting room which was fantastic. 6 coffee urns if you like coffee or a multi choice soft drink machine, all free. Plenty of tv screens to watch and 6 computer stations for your use. Ive never seen anything like this in a auto dealership. In about 40 minutes my car was ready and the same young man Danny assisted me back to my car. Thanks Mr. Wickstrom for a great auto dealership experience.
Josh and the management staff were very friendly and not too pushy like your typical car salesman. They made this experience better then any other dealership I have worked with. Will be coming back when I need a new vehicle. Great job!
I came to your dealership in hopes of finding my dream car and I was able to do just that, thanks to the help of Ian Kasyoka. He approached me with a big bright smile and I could tell that he was eager to help me find exactly what I was looking for. He was very informative and even helped persuade me even more into buying a vehicle from your dealership. Without Ian’s help, I don’t think I would’ve walked away with a new car.
I came in and was greeted by Jamie Weinberg and he was so helpful and was very nice! I will be coming back to him for my next car! Thank you for the wonderful experience
I got my car from Ian Kasyoka, and it went smooth! Usually I dread going through the process of getting a new car, but Ian made everything painless! Very honest, and did everything he could to get me the best deal.
Colin Wickstrom personally worked with me and immediately responded to my email. He arranged the sale with Steve, who was very easy to work with. Colins customer service was exceptional.
I got out of my car and was greeted by Ian already holding the door open. Right off the bat I was very impressed by that. Not even 5 minutes after I mentioned I was interested in a test drive, I was in the car driving it. great facility and friendly staff. Ian was extremely kind and helpful. I have gone to dozens of dealerships and test drove many cars and this location stands out to me because of his exceptional customer service.
This was The best car purchasing experience I’ve ever had, I was buying my 17-year-old son his first car, I had prepared him for what typically happens at most dealerships, I was completely wrong. We met Robert Lundford, who was a great help. No pressure, he had a lot of knowledge about the vehicle. On a test drive I told him I hated how most dealership had all these extra fees and when you priced out the car they typically ended up being thousands of dollars more than what you came in looking for. Not the case here. I’ll be buying a car again next year and this will be the dealership that I go to first.My son loves his Audi A4, Thanks Robert and Team.
I came in and Jamie Weinberg helped me, he was very sweet and I got the car I was looking for! I will definitely be coming back 👍🏻😁
Great Experience. I worked with Alex online and she helped me find the right car and made it worth it to drive there. I drove about an hour to work with Alex and she is wonderful. I must tell you that when I showed up to purchase the car, Alex had everything ready and there were no surprises. I would buy from her any day. She is the first used car sales person that I have enjoyed working with.
Can’t say enough about Josh and the Wickstrom team. Thank you for making the process easy and fast. Definitely coming back for my next vehicle!
Worst car dealer ever don’t trust the salesman here
Josh Reed was absolutely awesome! His knowledge and professionalism were above and beyond. Wickstrom has to be the best dealership I have ever done business with!
Ive purchased 5 cars from the Chrysler/Jeep/Dodge dealership in Barrington in the last 10 years ( two were leased). They are are great group to deal with. Beautiful facility and they are willing to go that extra mile with you. This will be the ONLY dealer I will deal with from now on.
Sadly just spoke to a Shelly Service Manger who was upset about myself not being appreciative of 2 hours of her time in regards to a towing incident 4 months ago to the Lincoln Auto group . Now I am to believe Customer Service is really not something they care about. This was not who I hired this is who Wickstrom choose to pick up the Lincoln. A Towing knocked down a brick light pillar with the car on the flat bed. Their was no one hurt thank goodness but the pillar is still on the ground. So you think you can rely on Wickstrom to actual want to correct this situation. I am sorry that sometimes it takes time to try to correct a situation that was caused by A towing who was representing you . But for a Wickstrom to have a representative of theirs complain to me how she was on the phone for 2 hours sounds like no customer service. I only made a call for them to service the car and believed in this White glove service promise. It is a Lie. The car is home and of course services paid for but the remains of the destruction on going. Be careful if you need a tow for they do not back up the damage. Who would have known.Good Luck to you. Wickstrom is definitely not the way to go. Their money is made no care is given now. Sadly had to give 1 star to post. See all in there favor.
I went here not knowing what to expect! Jamie Weinberg helped me find my dream car. I am very happy with the results that I got with this experience that is always stressful! This time it was thanks to Jamie!!! I will definitely be coming back soon!
Everyone is so friendly and bends over backwards to service the car!
Wickstrom was one of the best car buying experiences I have ever had. Josh Reed and Joe Fredrick made things simple, quick, and easy to understand. Thanks guys!
My boyfriend was looking to buy a new car and after having a pretty unhelpful experience at another dealer, we chose to try Wickstrom Auto Group. I am so glad that we did! We met with Eric Jensen who patiently listened to my boyfriend’s needs and worked with him to find the right vehicle. The entire time we were there, Eric answered all the questions that were asked and even set me up in a private space so I could get some work done while he and my boyfriend finished their transaction. Overall I was blown away with how supportive and patient Eric was to us and how easy he made it for my boyfriend to drive away with the vehicle he wanted. If you need help with buying a new or used car, I would suggest asking for Eric Jensen at Wickstrom Auto Group. You wont regret it.
Very professional salesman and manager. A plus.
I would give them zero Stars if possible. My family has bought several Vehicles here and the last one was the last. Not only did I get lied to throughout the entire sales process about my warranty but when I brought my car in for its first complimentary oil change they damaged my vehicle it would not accept responsibility for minor damage. I had to have it fixed out of my pocket. No one in my family nor I will ever spend another penny at this dealership again.
I worked with Bob Bauer to buy a used Subaru. It was the best car buying experience I have ever had. Bob is the antithesis of car salesmen. Very likable, honest, transparent, no pressure and went the extra mile for everything I requested. The rest of the staff I interacted with also seemed very pleasant. I highly recommend this dealership, especially Bob.
I love my truck! Josh and his team at Wickstrom went above and beyond! Coming back here for my next vehicle without a doubt.
First time buying a Jeep from wickstrom and it won’t be the last. My sales rep. Robert and the finance department were awesome to work with.
Very friendly staff in the service area. I had a problem with my SD 250 and they helped me out. When I brought them a part to install, they brought it back to me and said its the wrong part. Other dealers would charge for wasting their time, but not at Wickstrom. Head and shoulders above other ford dealers.Little things like this make a huge impression for me. Give them a try and compare the way your being treated to the other dealers youve been visiting.Ill be back when the truck needs help again. 👍
Jamie W. helped us so much finding our family car! I would 100% recommend him to anyone who is looking for a car! I am very happy with the service we got!
One of the best dealerships in the northwest suburbs hands down. Their team provides excellent customer service and pay attention to detail. Jay Morales was very helpful when my parents brought in their jeep, he went through everything in detail which just makes you feel better as a customer in my opinion.
Ian was my salesman he was funny, good personality, easy to talk too. I would highly recommend him again. The dealership is clean, big, and everyone is nice.
Best place to come. First new car and a great experience all in one. Thanks Josh!
Kelsey was delightful to work with. Very professional and knowledgeable. I would recommend her and the whole Wickstrom team to anyone.
I have been a long time customer and always come back due to the friendly sales staff and amazing service department. My wife and I have bought our last 4 cars from Michelle Goss who is very experienced and always works hard to find us the right car for our needs as well as our budget. I have shopped at other dealerships in the past but always come back to Wickstrom because of the professionalism and respect we are shown every time we walk into the showroom or the service department.
Ian and the whole team there did a great job throughout the process. No pressure from them at all, but very willing to help in anything we needed. They continue to help we’ll after we already purchased the vehicle too.
We were helped by Jared to buy a minivan, he helped us get a good deal and took care of everything. This is a great dealership with friendly staff and lots of perks such as good free coffee, cookies, popcorn, and some weekends they had food and soft drinks.
I came in looking for a new car, there I met a nice young man named Ian Kasyoka, to this day this was my most positive experience at any dealership all thanks to Ian, after just five minutes I felt like I was talking to an old friend, 10 out of 10 customer service will definitely be recommending wickstrom to all my friends and family
Tony DiPaulo and the Wickstrom team made our (used) car buying experience a breeze. The facility was very clean and included a large lounge with childrens area. If youre looking for honest, no-pressure car shopping, Wickstrom is the place to go. Their lot is huge, full of both used and new vehicles.
My family have been going here for 27 years. Im still a loyal customer. But the ford group didnt stand by thier recall on something to do with my husbands car. So now he no longer buys ford. Wickstrom ford are friendly and service is quick. But sometimes there is a delay in calling customers back with information or parts that are on order. I had to call a couple of times to found out.
Great place to buy a car. Excellent service, excellent customer care. Got a great deal. Positive all around (ask for Josh)
Is very good place nice service 👍👍👍👍
Buying a car is stressful and time consuming. Ian at Wickstrom Ford was a pleasure to work with. He was patient and a very good listener. Ian made the process enjoyable!! Thank you Ian! We love our new car!
This is the best dealership they have computers here, they even has a pop mechanic and a vending machine and restrooms.
They are the best.
Wickstrom is first class. The facility is top notch. We were treated well and dealt with some good people. We went as a result of the Costco auto program. Couldnt be happier with our new Durango.
No hassle, no pressure, and a very professional atmosphere. They were the best the deal we were looking for and gave us a great car! Micaela Limon was our sales associate and she was great. I would strongly recommend this dealership.
This place is great. We requested info on a used Explorer. The sales team reached out to us right away and sent us a cool video about the vehicle. The price they had online was one of the best ones out there and they were more than fair with our trade. When we did the paper work the finance guy Pat Duval was so polite and not pushy. Michelle Goss was our salesperson and she did a great job. We were so impressed with the service area,(Michelle showed it to us when we first visited to drive the Explorer ) that we brought our Honda Accord in for tires, they have amazing prices on all tires. We highly recommend this place for sales and service. Ask for Michelle, she was awesome.
This is how a dealership should work! Josh was professional and respected my time. Thanks Wickstrom!
Stopped in to Wickstrom Auto Group in Barrington. I was greated by a very friendly sales person, Eric Foret. He was extremely knowledgeable about the Chrysler Pacifica I was interested in. He was very couterious and I was so pleased to find the perfect Van to take care of all my needs. I am so happy I chose to stop at Wickstroms to find my perfect Van. Eric was wonderful and so helpful to this old senior citizen.Thank you, so much Wickstrom and Eric!!!
If you want to have a great and seem less experience when you purchase a car. See Josh and the Wickstrom team!
Always stellar service!
Really upset with my recent trip to Wickstroms Auto Group, the lot looked nice and they seemed to have a few good deals going on at the time. But some for the staff seemed like they wernt happy being there and kinda made me feel like I didnt want to be there. Not sure if it was just a bad day or if this is always but, I still expect reasonable customer service.
Staff very friendly and knowledgeable. The whole buying a car is usually complicated but here was very smooth and comfortable. Will be back here if we have to buy a car again.
Best car dealership! The service department is honest, trustworthy, and very friendly. Ill be buying my next Jeep at this dealership at some point in the future.
Great people and great service.