Its just about the only store available in the neighborhood that can do in store pick up on orders from Sears.

The sales reps are knowledgeable and really took their time to describe every detail about the mowers and kitchen appliances of interest. They let us test out the mowers and described all of the pros and cons of each model as they also did with the fridges to help us make the most informed decision. The staff was courteous and patient with my thousand questions and didnt pressure us to make a decision on anything. The customer service is fantastic.

The staff is so friendly and helpful. it’s truly refreshing to go into a store that still values good old fashioned customer service. The prices are competitive with similar retailers.

Very nice store. Very alert and accommodating associate. Associate Kiran had great deal of patience. She did not even lift an eyebrow, for all the times i changed the appliance after she entered it in the computer. I would definitely shop here again.

I purchased a mower last may. Used it 1 summer and now it is blowing oil out of the exhaust. Took it in to get it fixed and first the manager said because the cover (which just shows the name) is missing he can’t do anything. Also he looked in the oil and said I overfilled it because it is to clean. Well come to find out the carb needle is screwed up causing gas to go in to the crankcase. But I was told there is no other way!!!! You don’t know what you are talking about. STAY AWAY!!

Service was great... Just found out this location is closing! Not good

We bought an oven from Sears Hardware in Batavia IL, and in addition we ordered a $15 broiler pan. When the broiler pan arrived it was all bent and squished on one side and had no packing slip. We returned to Sears hoping that customer service could call on our behalf and get a new broiler pan in the mail since we found a busted broiler pan to be completely inconvenient and were super busy with wedding planning. It was busy and understaffed at Sears that day, and they were training a new employee at the customer service desk that was open for regular check out. The line moved extremely slowly since only one of two registers were open, and when it was our turn we had to wait for a manager to return to the front end to talk to us. First he did not believe us that the shipment had no packing slip or any other info. Despite our appeals and objections, he declared there was nothing he could do, that we needed to call this number from the top half of the order form we had originally sent. He was not interested in our opinions of this process and got us out of the store as quickly as humanly possible. If this store had decent customer service, the manager would have copied our one sheet of paper, taken our contact info, and had called on our behalf to either get a new broiler pan or the mot direct number possible for us to call. The number he sent us out the door saying we needed to call turned out to be a number for rebates, the operator had us hang up and redial the correct line where there was phone tree. In the phone tree, you could select one number as a customer and another as an employee! Turns out that manager at Sears could have saved us an hour and could have delivered the kind of service that Sears likes to to tell us it does. Even after calling the right number, we were put on hold and bounced from dept to dept. In their defense, we are finally getting a new broiler pan with out having to return the busted one (though it really should have been included with the oven in the first place), but it was frustrating getting to this point.

I already get great service support here, always accommodated as soon as I enter, has everything a person could need as far as appliances, & hardware and even some household goods!

This is an awsome store great service and always has what I need it sure should not be closing very sad

Went out of there way to warranty my 20 year old impact sockets. Best warranty experence I ever had at a sears in my life. Also found me a socket I had a hard time finding.

One of the few left I drive 30 minutes to this cause Im a loyal costumer and they treat you good.

The customer service at this location was frustrating. Purchased a ladder and only used it a handful of times. One of the extension brackets stopped working. Store said all product issues had to be handled with the manufacturer. I was mistaken in expecting Sears to stand behind the products that they sell. Disappointing to see a once excellent producer/distributor fail to provide a good experience/product/service.

Used to be a dedicated shopper here, but no longer after my instore pickup was never confirmed, nor canceled, nor found. They asked me if my order was my neighbors which it wasnt. I even called the store before hand to request it. It is always the same story there only one or two people work two stand around and shoot the breeze instead of helping the customers. Went to Menards and found it much cheaper with plenty of employees waiting in line to assist you.

Very curious salesmen with tremendous amount of knowledge in appliances! A mainstay of Batavia!! Hope they stay open!

I have had a horrible experience with this store trying to get a refridgerator delivered. The sales associate lied about her ability to schedule our time, the manager pretended he could fix the error and never did and customer service wouldn’t do anything either.

Always had great help with small engine problems. Finally walked around entire store and surprised at some of the small parts/hardware they sell

Not much left in the store since they closing this facility, didnt get what I needed, just little things. Plus the young man that was checking me out was so bored doing his job that didnt even wanted put my little things in the bag!!!!! I was going to say something but my husband said it was not worth it. Never happened before, and I hope he wont find any job, he was so not professional!!!!!

So I was on the website for Sears in Batavia. I purchased a bagger for a riding mower that was on clearance for $199. I bought the bagger online and called the store to confirm it would fit. I told them I had just purchased it online from them for about $200. They said they had it in stock and that it should fit, but they werent going to sell it for $200. I told them it was on their website for $200, and I had already bought it. He said Randy said they werent going to sell it for $200, and cancelled my order telling the computer it was unavailable even though he was on the phone telling me it was available and they just werent going to sell it to me at the online price. He said I could come buy it for $350. I asked to speak with Randy. The subject said he would let Randy know...Dont buy from hereUpdate: I contacted the online website. They pretty much said oh well, have a nice day.So I called corporate in Hoffman estates. Corporate pulled up the emails showing the purchased for price. They honored the Batavia store locations price when the Batavia store decided to switch their price after they had a fish on the line. So Sears corporate is sending me the bagger to my house so I dont have to deal with the Batavia location again.

I bought a refrigerator, signed up for the Sears card and paid extra to have the fridge delivered and the ice maker hooked up. On the day of delivery the guy said he was not allowed to hook up the ice maker, nor switch the doors to open the way we need. He said we needed a work order for that, which we made. No one showed up for the work order. I called Sears and they said that the work order was for a different day and that I was just confused (OMG, thats a quick way to make me mad). On the day of the new work order, a half hour before the end of my service window, the guy called and said he couldnt hook up the ice maker. They could have told me that when I made the work order. Instead they wasted hours my time, twice. I called the store and talked to the original associate, who offered me $50 (less than I originally paid) and to tell me how to do it myself. Nope. She wouldnt give me the name of her manager, told me she would get back to me, and didnt. I called again later and spoke to a manager who never gave me a satisfactory answer, said he would get back to me and did NOT. There is a reason why Sears is going out of business. This was a terrible experience that is continuing to be a terrible experience weeks after I bought that stupid fridge. Get your s**t together, Sears.Also, the guy took the big no-scratch sticker things off in a way that left sicker all along the seams and now I cant get it out and it looks bad. Just one more annoying detail.

Cashier was great ! Not sure her name.:)

I was able to get a good price on a replacement appliance that broke... Today was a good sale.

Theyre closing..does it matter? Went in to look at appliances and the the gentleman working that section had no clue of what was going on.

Been getting the best from this store since the early 90s!

Customer service is not very good. Its a struggle to get tools warrantied

Staff is unformiler with their product line.

Nice place and employees, too bad they are closing in 8 weeks.

Store is locally owned and provides great service.

Great store, old fashioned service!

Great service, great store, great employees!

Friedli knowledgeable staff

The employees are not helpful or friendly

They are raciest trust me

Still NUMBER 1 in tool selection.

Store is closing so cleaned out

Great service

Great experience

Very kind people very smiling