Adam is truly one of the best Managers Ive come across at Firestone. I typically hated going to any other Firestone let alone a mechanic shop because of the bad experiences Id had with lack of help and care.I do not have to worry when it comes to this location. I will come here for all my car needs. Adam is very honest and will tell you how it is they can help and will provide an array of solutions.

After curbing a tire that was no longer any good, I stopped at the nearby Firestone after 7pm as the shop was closing up. Sam, seeing my dilemma, took time to search for a the tire I needed at the best price he could find and made sure I could safely drive home on the spare he installed for free until the new tire arrived another day. Very personable was the advisor, and I would gladly go back for future service.

They got me in right away and 40 minutes later I was on my way. Professional, knowledgeable. Efficient.

I must say this place is simply the best. Eric the manager went overboard in getting my car equipped with the expensive HIGH INTENSITY BULBS. Eric answered all my questions to my satisfaction. Very professional management. The best. Eric also saved me money on the whole process. Definitely giving my business to these professionals. OUTSTANDING

I had a bad vibration at highway speed. Firestone in Batavia, IL balanced all 4 of my tires and my truck rides like its brand new again. Very happy customer. Thank you.

Fantastic service with exceptional customer appreciation. Sam and Tony are the best. True, honest trustworthy people. If you need anything done and what a straight answer this is the only place to go. Youll walk in with a true sense of care and respect.

They rock, great gtoup of honest nice people. Kenny and Jim are great managers and wont steer you wrong. They always have great prices, explain everything they are doing, and get you a great prices. They do all the work on all my cars.

These guys know their stuff. Just needed an alignment after some suspension work I did at home, and they got me in and out in about an hour. Holy cow! Plus, I heard Adam (service writer?) Explaining things to another customer very thoroughly and in a way she could understand.Thanks for the great experience. I will be back!

This review is long overdue. Great management and awesome maintenance technicians. We discovered this location around the time that we realized that every time someone would work on our vehicles, we would have to have the same repair again within 6 months. But not here. We’ve had standard maintenance, front end work, air condition restored and so much more. Making an appointment is a piece of cake, the wait while they repair timing isn’t long at all and they keep you fully informed of preventative maintenance measures without trying to sell you on needless repairs. Ahem can we talk about the cleanliness of the inside waiting area as well the outside seating for those that wanna take in a little extra social distancing. Thank you all for keeping our vehicles in tip top condition which helps these road warrior moms in keeping our little one safe. I recommend this Firestone location for all of your auto service needs because as the name states they’ve truly provided “Complete Auto Care.”

I get my oil changed here. Friendly and knowledgeable staff

This was the best experience Ive ever had at a Firestone. I almost stopped going to Firestone. The manager at this place was very helpful and polite. I would highly recommend this Firestone to my friends. 😊

Manager was very uptight, seemed to not want to be there. Overall service was done right, just wish the manager seemed more focus and up to the job instead of having such a negative attitude on the phone and in person. I would give 5 stars to the employees and technicians who actually worked on the vehicles. I believe though, the face (manager) of the actual place should be the leader and welcome customers and new employees to come around. Guess he must have had a bad day or something.

Always excellent service

We have used them a few times now over the years. the repair bill was always less than the quoted price. The owner, is a great mechanic. he explains the repair well and the options available regarding the repair. highly recommended auto repair shop.

Thanks for the wonderful service! Always coming back for all future services.

Not too busy. Excellent customer service 👏

Honest, reliable, and friendly staff. They always takes care to explain what my car needs and what it will need down the line. I never feel like they are pressuring me to do repairs that are not needed at the time.

Matt Snyder was my technician, he was very knowledgeable and did a thorough job. I Will definitely be going back.

Adam was helpful and informative. He didnt try to sell me something I didnt need.

A friend of ours recommended this garage door to us, best decision we made. Very professional, great service and reasonably priced. Recommended!

Awesome service Eric informed us on everything that needed to be done and why.

Anthony took great care of me, super knowledgeable with great service and value for products. My new go to place for suspension, alignments.

When I called, I was told we would wait a few minutes. That turned into the next day almost an hour later than the deadline we said we would need it by. It should not take multiple phone calls and lies to get new tires in a timely manner. I will not go back.

I always go to this Firestone for my repairs, tires, etc. I have found them to be honest about any issues that pop up, good pricing and warranties, very personable sales people, great mechanics. I have been going here since before it became Firestone and was afraid the transition to a national brand would be detrimental. But it has not been and I still receive the same great and honest service I did before.

Great service

I had issues with my car and they took care of them right away when I got there. The work was done very quickly and my car is running much better now.

Great location with friendly staff. Our cars are always fixed right and in a great time.

Always buy my tires here. They never try to over charge. Warranty is valid. Fix tires when nail in it. Great customer service!

Weve always had a great experience with them. Fairly priced, and they offer warrantys on tires (which weve had to use).

The entire Firestone team did a great job servicing my vehicle. The customer service was great!!

Lazy workers, dont take walk ins when there isnt a single car in the parking lot or their garage. What a joke...

Thanks for the quick emergency service!

Honest quote, excellent service and good friendly team. I would highly recommended this location.

I took my 2001 Hyundai XG300L to this facility after experiencing engine problems in August 2014. I do not live in Batavia, but was working down there that day. Matt, the Manager and Ryan were awesome and displayed a complete CARE attitude and went well above and beyond what I would have expected.I live30 minutes away from this shop but will not hesitate to travel out of my way to get this TOP NOTCH service again when needed!!

Great service. Competitive prices.

Good price. Knowledgeable. Too busy.

Always helpful and quick, prices are good, and theyve never tried to sell me anything I didnt need. They even comped a bill for me when the gripe wouldnt repeat for them.

1 hour for an oil change... Go to Valvoline next door and youll be out in 15 minutes.

Best Firestone in the area!! Awesome service!

Always had reliable service here, but I only use them for tire mount and balance and alignments.

Had a tire patched and they did a fine job.

Never trust a place where you can’t bring your own oil. They don’t have your best interests in mind.

Good place to get yr service done

Fast service, knowledgeable staff/techs.

Over priced but professional

An oil change and brake inspection to an hour-and-a-half. Multiple times I could see my car on the lift and nobody was working on it while two other guys sat nearby and chatted. They tried to pull the classic upsell and tell me my tires needed replacing badly (and proposed crappy replacements) when the Merlin shop across the street said they had a lot of tread left. I will likely never be going back to Firestone again.

Good.

Super friendly, honest, and helpful.

Prompt, friendly and professional service.

Best

Knowledgeable friendly staff

Good customer service

Good people here

They fix my van xD

Excellent

Prompt, friendly and professional!