It’s difficult to compose a concise review when there are so many positive and wonderful adjectives to use when describing our experience working with Cathie at West DuPage Cabinets. At our first meeting when asking us what we were looking for in an updated kitchen, we stated value and efficiency; and also a vision because “we aren’t gifted with this type of stuff.” Cathie reassured us that she “wouldn’t let us make any bad decisions” and that she could deliver on our needs pertaining to value and efficient use of our current kitchen layout. She delivered! At the initial showroom meeting the first decision made was to keep our current tile “because there’s nothing wrong with it and I can work the color pattern in with your cabinet and counter color preferences.” Great…there’s at least $6,000 saved, a week of construction and mountains of dust. And from there the process just rolled.Cathie is insightful, thoughtful, respectful, patient and kind. The entire process is collaborative and transparent; hers is a relationship of trust and communication. She brings suggestions but isn’t married to them, listening and adjusting design elements to what we liked and what we were so-so on. The outcome is a kitchen we completely love but never in a million years would have picked out on our own. The craziest part that we still can’t wrap our heads around is our kitchen is the same layout yet we have a ridiculous amount of more space, she totally maximized efficiency of space.Finally, all of her referrals worked very well for us. Most importantly, contractor Derrick Schnabel, who is worth his weight in gold; if you don’t have a preferred contractor, he’s worth the wait! We look forward to working with Cathie and Derrick in the next 2-3 years on a basement bar/kitchen. Thanks again, Cathie, for a wonderful experience.
We started our journey in 2018 when we were introduced to Catherine who was awesome to work with. She was super patient because we didnt pull the trigger until 2020 when Covid pushed us over the edge to update our kitchen. Although between 2018 and summer 2020 we didnt do anything, we still had questions as we went and Catherine always took the time to walk us through the answer. In the end of the day, the product selection, the feel she helped us feel in our kitchen with our design, and the amazing contractor she referred us to for the actual install was amazing. We look forward to redoing our Master Bathroom with her as well.
When Cathy first came to our house she was able to see our vision. Mind you, this was before we knew what we wanted. Throughout the rest of the design, Cathy provided plenty of options as we narrowed down our selection. Through all our indecisiveness Cathy was supportive. She never pushed a designer kitchen and guided us thinking about the functionality that would work for our family and our needs.Cathy connected us with companies to buy counters, a new sink, backsplash. No matter our need, she was able to help.The contractor Derrick was just as amazing. Cathy warned us that most clients say when Derrick finishes the project and leaves, they miss him. She was spot on. Who can say that these days? Derricks work product was top notch and commented on by all that we our new kitchen. We are looking forward to our next project to get him back out by us.This was by far the biggest project we have done in our home and we could not be more thrilled that we had Cathy and Derrick to help guide us and make our dream come true.
Working with Cathy was great! She was very direct and forthcoming with us on the front end, and her delivery and followthrough was spot on! Actually better than spot on, as she was amazing at getting us some materials to allow for some minor field changes and was able to get our counters measured and installed in just a few days. Great service + very fair pricing...would go back in a heartbeat!
I highly recommend West Dupage Cabinets and Granite. The finished project is beautiful. Cathie came out to our house and consulted with us on our kitchen. She helped us make some changes that greatly improved the function of the space and her recommendations were helpful and insightful. I would, and have recommended Cathie to anyone who has asked us about our new kitchen. We love it!!!! Thank you Cathie! Next time we do a bathroom Ill call you.
Cathie and Jim are miracle workers! If I could give 10 stars I would! My husband and I were looking to redo our kitchen and contacted ten other businesses before we found West DuPage Cabinets and Granite. We first met with Jim in the showroom. He was patient, kind and helpful (everything you need for an indecisive shopper). He offered to come to our house to take a look at our kitchen. A day or so later he came to measure and sat down and discussed options and our budget. I followed up and spoke with Cathie who gave me further insight and suggestions for coordinating colors. The cabinets were ordered shortly thereafter and came in much quicker than other stores were advertising. The cabinets are beautiful, efficient and well made. As an adult its not always fun making big purchases for your home but we are in LOVE with our cabinets and the customer service that we received was phenomenal.
Stunning kitchen update! We are beyond thrilled with the work done by West DuPage Cabinets & Granite. From the Dallas White granite countertops to the mosaic glass backsplash tile and new under mount kitchen sink, we couldnt be more pleased. Loved the personal design assistance, ongoing communication, project management expertise, professionalism and talented craftsmen. Looking forward to a complete bathroom remodel in the near future!
My wife and I couldnt be more happy with the result of our basement walk up bar project. After visiting a local big box we were floored with the cost of what we thought was a small simple project. We went to West DuPage Cabinets and met with Catherine. She immediately understood what we were looking for and helped us keep it in budget! Cabinets were delivered just over a week later. I highly recommend West Dupage Cabinets for anyone in the Fox Valley considering a kitchen, bath, bar remodel or install.....you wont be disappointed!
We would definitely recommend West DuPage for cabinets and granite. We’re still in the final stages of finishing our kitchen (crown molding, appliances and backsplash), but the design and selection process was incredibly easy. The cabinets and granite are beautiful. Delivery of cabinets and installation of granite was prompt. At one point in the process we were realized we were missing a knob. Cathy ordered it and it was on our front porch the next day! Great service and products.
Cathy was wonderful to work with! She helped me design an absolutely beautiful kitchen and Im so thankful to her and her contractor, Derrick, for all of their hard work. Everything ran extremely smooth and the installation was done meticulously. I couldnt be happier with how everything turned out!
My dream kitchen became a reality with Catherine at West DuPage Cabinets and Granite, and her team. My before and after story is really something! Catherines experience saved me money, and her eye for design made my kitchen look like a million dollars. She has great vision and is superior at helping with all the aesthetic decisions long the way. Truly so thrilled with the finished room, and highly recommend you take your next project to Catherine.
We had a good experience at West DuPage Cabinets. Jim came out to our home to measure and got us up a design and quote fairly quickly. After a few iterations, we found what we wanted and ordered them. Delivery was quick. We would return, but would ask more questions next time prior to moving forward.We had a few issues with the cabinets which they handled to the best of their ability. Here are the issues we had and how they were addressed (if they were):1. The cabinets did not match the existing cabinets in the kitchen. They remedied by providing a can of paint free of charge to paint our existing cabinets.2. The wrong size shelves were delivered. They remedied by getting the right size shelves sent to us the next day.3. The pantry was too big for the room. We had to remedy this by cutting it down.4. The mockup they provided did not show our existing crown molding, so when we went to install the new cabinetry we had to hack it together because we didnt really consider how doing a floor to ceiling pantry would affect this (I wish it wouldve been brought up when reviewing drawings so we couldve opted for something that wouldve allowed us to preserve our existing molding).5. There wasnt a detailed parts breakdown of where everything went. Our installer did his best guess at installing how he thought was proper, but in the end we ended up with a few extra components. Wish they wouldve provided a list since they dont do the installs themselves and the drawings dont go into the finite detail on every cabinet.
What a great experience working with West DuPage on our new kitchen! Cathie came up with a perfect layout using creative solutions to work with our unique space and desires. She looked at our home’s decorating as a whole to pinpoint our style and make design suggestions accordingly. As a female business owner, Cathie is no-nonsense and gets things done quickly and efficiently. This was a zero-stress experience. HIGHLY recommend!
I did not want a big box store feel so I opted for a specialized design experience which Cathy was able to provide.For my basement I got an awesome LVT product from MSI from their Cyrus collection along with a matte black tile and beveled white subway wall tiles for my bathrooms I could not find anywhere that was also an MSI product.Cathy listened to what I had envisioned but also gave her input to better educate my decision which is all I could of asked for. Will go to her for future projects and would highly recommend to any friends and family of mine.Thanks again Cathy!!!
I am more than satisfied with the excellent customer service provided by Cathy and Chris at West DuPage Cabinets. Their ideas and attention to detail helped to create my dream kitchen. The cabinets are of premium quality, elegant, and stylish. Cathy was always available, giving her personal attention to any issues popping up. She visited our home a few times to provide ideas, bring samples and to ensure things were going smoothly. I am very happy with the end result, a beautiful living space for my family. I highly recommend West DuPage Cabinets to anyone needing kitchen remodeling.
We recently worked with Cathy and West DuPage Cabinets and could not have been happier. We have been in our home for 15 years wanting to replace the 60+ year old kitchen and kicked around the idea for some time. Price and quality were a big consideration because we wanted good cabinets at a reasonable price. We wanted dovetail construction, solid wood, panel cabinets and soft close hardware. Over the years we had some initial quotes done on products we liked but the cost was extremely high in our opinion. We found all that at a reasonable price with West DuPage Cabinets.Our journey with Cathy started over the Christmas Holiday. I put in a Facebook meeting request thinking someone would get back to me the following week after the new year. She responded to me immediately via messenger. We set up an appointment and she was a riot to talk to. She is very knowledgeable and fun to talk with. After she asked us what we were looking for and preferences she showed us some samples. We picked what we liked and she came out the following week to do some measurements and scheduled a follow up. Once we came back, she had a complete computer rendering and parts list for us to review. At that point we had a detailed quote, not a ballpark that some other places gave us. Knowing what we selected and the actual cost was great and farther than we had gotten before so we were confident in Cathy and started the process.She put us in contact with some contractors and we got quotes from them. Eventually we had a date set and the cabinets arrived. There were tons of boxes and everything we ordered was delivered, complete and undamaged. When our contractor was ready, we scheduled the countertop install with Cathy. Her team installed quickly and without incident.Through the process we decided to add a few extra things like more quarter round and a transition strip. Cathy was always on it and responded immediately. We opted receive materials as needed rather than have a lot of supplies sitting around in our storage all at once. My entire garage was full of cabinet boxes, but since Cathy’s team timed things so perfectly they didn’t have to sit for long. There were never any issues with getting material in time and she was always available when we had questions (which was fairly frequently). It’s important to note everything came to us when requested even during the COVID pandemic when so many things are on backorder. Cathy was so communicative that we always knew what to expect/when accurately.Given the cost, high level of communications and quality of product I would highly recommend West DuPage Cabinets. You will get a higher quality product and FAR better service than you would with one of the Big Box stores. Even other contractors we’ve had in our home have been impressed with the quality of cabinetry. I would rate them 5 out of 5 stars and recommend them to anyone who is looking to do a kitchen, bathroom or any project needing cabinetry or counters. I am confident your experience will be as great as ours was.
Unbelievable service andattention. Cathy really knows what she is talking about when it comes to design and detail. We received kitchen renderings within a day and they turned out beautiful!! We can’t wait to use West Dupage for all our home remodel when it comes to flooring, kitchen, and cabinets! Such a smooth and easy process when dealing with Cathy, and that is truly hard to find these days. Finally, our search is over for reliable service!
My wife and I searched and searched for the right cabinets...until one day I was researching local businesses in Batavia and boom. Found West Dupage Cabinets...the moment I stepped in the door I was greeted and helped. Catherine was able to help me pick out just the right cabinets to stay within our budge. Highly recommend going here and seeing what she has to offer!I’m actually installing the cabinets this weekend!
Wow - this whole process could not have been easier. Walked into the showroom where Cathy met us and within minutes we had a counter selected drawn up and later installed to perfection all at a great price. Awesome service and would highly recommend to anyone! Thank you West DuPage Cabinets and Granite.
Cathie and Chris were the best experience I have ever had with remodeling projects! Cathies design experience took both my master bath remodel and my kitchen remodel from nice, to over the top gorgeous!! My husband, who is as nit picky as they come, was blown away by how nice the bathroom came out. He was thrilled that it didnt look chick like. The things that I was most impressed by is that Chris says how long the project will take . . . and he was right on the money with each project. If they say they are going to start at 8 am, you can pretty much set your watch by them! We finished each project on time and the only things that took us over budget were things that we decided to change mid project, like adding some additional lighting and switches. Everything they quoted us for the original project never changed. They were easy to work with and run their business with military like prescision and not like its a hobby. Any calls or texts were always returned promptly. Thats a refreshing change when some people I contacted for estimates didnt even get back to me for two weeks. They cleaned up very nicely at the end of each day which was also a nice change from previous experiences Ive had with remodeling. I would highly recommend their services to anyone looking to do remodeling. They are really wonderful people with amazing skills!!
Our kitchen is like a dream come true. Everything came out beautifully. The cabinets, granite, butcher block, back splash, and open shelving all came out just as I had hoped. I loved working with Cathie and Chris from West DuPage Cabinets and Granite. Other places wouldnt even come to quote our remodel with our tight budget. Cathie worked hard to stay within our budget and still gave us everything we wanted.The work was done timely and very cleanly. Everyday the worksite was left very clean. I cant thank Cathie enough for always being available for questions. Im a tough customer and she never lost patience with me.After the remodel was complete, Cathie reached out to me to see if there were any issues. Even for the slightest thing, they were quick to come back and re-adjust. Unbelievable customer service.I would highly recommend them to anyone considering a remodel! I wouldnt go anywhere else for any of my future projects.
Cathy has been wonderful through the entire bathroom remodel! We did the work ourselves but ordered all our supplies through West DuPage Cabinets and Granite. The tile, cabinets, granite and fixtures are all great quality! We did not order enough tile and she had the additional pieces within one day! I highly recommend West DuPage Cabinets and Granite for any renovations!
We had West DuPage do our kitchen and we absolutely love the outcome. We used them for everything including cabinets, granite and flooring. Cathi & Chris are great to work with as are their team. Always on time and very accommodating to our schedule. I would highly recommend using them!!!
Our experience with West DuPage Cabinets and Granite was exceptional!Cathie listened to our needs and showed us multiple renderings of what was to be our dream kitchen. She was patient with my countless changes and gave me ideas to not only enhance the appearance but improved its functionality and flow.She handled everything from the design, materials, coordination of the delivery and install to get us the high-end look while working within my budget.We would definitely recommend Cathie to anyone looking to remodel a kitchen and bath or laundry room. She has done all three for me now and Ive done a lot of remodeling over the years but now there is no one else Id rather work with than West DuPage Cabinets and Granite.-John and Crystal Guido
Cannot say enough about how hard they work to make you happy! Professional and work within your budget. Always adding quality products and services to bring you a great selection. This is who you really want working on your project!
Cathie is awesome to work with. Her attention to detail is great. She helped us every step of the way when picking out our cabinets and granite when updating our 2 bathrooms. We also used West Dupage Cabinets and Granite to updated our kitchen. We are repeat customers!
I had two bathrooms redone by Cathy and Chris. The work was impeccable, deadlines were always met and their suggestions made from experience were really helpful. I would recommend West DuPage Cabinets and Granite. They are really good people!
Cathy has been so helpful with our full kitchen remodel. She helped us work within our budget and we love our set up.
Had my kitchen and two bathrooms redone. Professional, creative, thorough, fairly priced and always the nicest people. I am in love with my new rooms! Thanks, Cathie and Chris!
I had counters installed by their granite contractor. There were some problems, but Cathy was at my house within minutes to resolve the issue. Great customer service.I am also a sub contractor for some of their jobs. They are great to work for.
I bought my cabinets from a different company on line and they shorted me some base base molding and wanted to charge me extra. Catherine from West Dupage Cabinet and Granite was so helpful. She had an extra piece for the exact Waypoint cabinets and she gave it to us free of charge. Now that is great customer service. I will definitely recommend WDC&G to all my friends and family!!! :-)
Love the selection of cabinets and tile at West Dupage Cabinets and Granite. Cathie was a big help in picking our kitchen and bar area.
I bought some really nice cabinets at West Dupage Cabinets and Granite. Cathy the owner, is the reason I bought form them, from the design stage, to offering suggestions, to pricing and customer service she does it all. We all under estimate how important customer service is to use, and only think about pricing, until we get bad customer service. Well it is hard to know if the company has good or bad customer service when purchasing. I can definitely say Cathys customer service is 2nd to none. We dont know about there customer service until its to late, you payed in full, have a problem and then the sales people act like your bothering them or they just dont help you. Again after purchasing my cabinets I had a small issue with a door and a small piece and I am telling you Cathy was on it like as if I still owed her money..I dont remember having an issue resolved so smooth and effortlessly. That is why Im rwritting this review, because its hard to find this customer service now a days. So if you are looking for hassle free good price cabinets you are not doing enough if you havent talked to Cathy at West Dupage Cabinets and Granite.
Both the products and service provided by West DuPage Cabinets and Granite were A-1. Job was completed within predicted time frame and cost estimate and my new granite countertops and kitchen cabinets look great.
Love this place! They helped me get the perfect granite countertops for my house! Nice, polite, and cheerful!
I have been working with Jim for 2 years and what a delight. I remodel homes for resale and Jim comes out to assist me in design, size and legnth of cabinets I need to make a sucessfull rehab. If anything is wrong West Dupage cabinets takes care of it.Thank you for your great products and services.Dub RutledeAdvanced Propoerty Solutions, LLC
I just recently moved into a new condo with my husband that needed a little work. After a lengthy online search I found West Dupage Cabinets and Granite. I spoke with Cathy Sanzeri who was extremely friendly and welcoming. She was very helpful and assisted in narrowing down the style and colors we liked. Cathy was accomodating without being at all pushy, she went out of her way to provide us the best customer service!Cathy and her staff were great at communicating with us on the day of delivery and were a fantastic group of people to help create the beautiful kitchen we now enjoy cooking in everyday! Were really happy with the appearance and overall look, I must say the kitchen is my favorite room in our new home.This is a great company and I would recommend West Dupage Cabinets and Granite to anyone!
Great prices for quality products. Great customer service
Cathie is wonderful to work with.