From the time I called until I made a deal, only about five hours elapsed. It was the easiest car transaction of my life, and thats been over six decades! Kedrick Thomas gave me the information I needed on the phone. Stephen Bryant was my dealer rep. Both were so professional and courteous, as was the finance manager. Then, to have the car delivered the next day, TO MY DOOR, all cleaned, inspected and ready to go--that was the proverbial icing on the cake! EVERYONE at the dealership was so kind and considerate. I had a wonderful experience--no pressure, no dickering over prices, and no HASSLE at all!

John Gremillion was great! He made sure I left happy and satisfied. I told him what I wanted and he delivered. I really appreciated him. Thank you!Also, the finance people were great as well. They made away for me to drive off that day. They didn’t let down….Thank y’all so much

They were able to see me before the Chevy dealership & I was so glad. The experience was better because Ryan & the lady in the service department were very helpful, took their time & explained everything to me.

My experience at Jerry Lane GMC was amazing. Jimmy Gordon is the best of the best...I appreciate the kindness and caring that you give.

Jill went above and beyond! They where really busy and I had worked the previous night. The shuttle service took me home, I got some sleep. I gave them a call when I woke, she then delivered my vehicle. I was so impressed. Great service

I had an awful experience. Had auto towed 6/30; symptom no start, single click on attempts. Gave April,, Serv Rep symptoms, contact info plus statement that though I have limited mechanical knowledge, I suspect starter . Reviewing online service confirmation dated for 7/1 0700, I found all wrong vehicle info and contact info. I called speaking with April restating all for correction. Next day, April says no diagnosis would be obtained today at which time I asked about loaner or dealer rental since this is my only source of transport. She said none was available. I asked further if they would allow my rental from Enterprise at their rate. She says she asked Clint, Service Mgr and he said they dont do that. I told her that he authorized such a transaction before, I didnt understand. On Friday around 4pm April called saying they had no diagnosis yet, maybe on Monday. Further she says she will be calling Director who schedules techs to see where were at. Are you kidding? Car has been with you a few days now. Monday (6 days having my vehicle) at 3:35 pm April called to say diagnosis starter and service will be $1100. I declined service, having vehicle towed. Had I any indication that this dealer was unequipped to provide service in a timely fashion, I would have not had vehicle brought there. I spoke with this service representative before doing so. I had service confirmation for the following morning and yet nothing was done to diagnose til Monday for following week. Additionally, in absence of my only transportation I incurred a 6 day rental bill for a corrupt starter; which takes minutes to diagnosis. Service at this dealership sucks.

If u need a car Gerry lane is the one excellent service

Jamarcus was a nice and helpful salesman. And Mr. Avery was also a nice and helpful. I would recommend those two to anyone they are truly amazing and helpful. They both were professional.

Best service around! Anthony in Service was the absolute best!! Will continue going back here for all repair needs!! Thanks Guys!!

This was the best car purchasing experience I’ve ever had ! I’ve never been more pleased, and I got the car that I 100% wanted. I’m in love with my Acadia Denali. My salesman, James Brown, made sure I was comfortable and understood all of my options. He listened to what I wanted and made the process easier. I also appreciated one of the finance managers, Ken. He was also very helpful and kind. The overall feel of Gerry Lane was clean and professional and just nice people. Their bathrooms were very clean as well. Thanks guys!

Want to give a shout out the the folks in the service department for their diligence and attentive action! Without going into great detail, I’ve had an issue with my 2021 Sierra and Gerry Lane’s Service department jumped right in to resolve the issue. They listened to me and they listened to my truck, and now have a action plan. I would like to thank all those involved. You’ve made my loyalty to GM products feel important! THANK YOU GERRY LANE SERVICE!

My sales woman was excellent! I had a rough start at first, however Mr. Eric and his team have accommodated me in ever way possible! They weren’t able to put me in a loaner car while was car was serviced due to the shortage in cars, however Mr. Eric and his team went out of his way to put me in a rental car until my vehicle was completed! I had a minor issue after purchasing the vehicle and it needed to be serviced, Mr. Eric and his team moved my car up to top priority to make sure I was back on the road in an efficient manner!

Got there at 8 am. Lady tells me two and a half to two hours. So Im thinking,okay 11 at the LATEST!! Fast forward to 12 and my cars JUST being put up and worked on (I only know because I got impatientand asked). I had work at one,now Im late because of miscommunication,or at least a lack there of. If you need service here make an appointment,and even then..dont count on it actually being on time.

Becky helped me and made sure my back seat panel was installed correctly this time after a previous install was done incorrectly. Now it is install correctly and doing well.. Kudos to Becky.

Amber was very professional and easy to work with. She took time listening to our questions and explaining all aspects of purchasing our vehicle. We appreciated her honesty and friendly- yet not pushy sales technique. She appreciated our concerns and made up comfortable and able to make our own decisions based on detailed feedback from her. Her manner allowed us to be us :). I wish more sales people were like her because we had our mind made up when we walked in. We wanted genuine honest answers to our questions and the ability to think all aspects of buying and financing without unsolicited advise from the sales person. She allowed that for us. Had we felt pressured to purchase, even though we knew we were purchasing, we might have gone to another dealer. It appears Amber understands the sales person doesn’t sell the vehicle. The sales person provides the support and answers for the buyer to feel comfortable purchasing the vehicle. Thank you to Amber. I highly recommend her.

Todd Good is great. What a wonderful professional

Management team was very helpful and knowledgeable about the product. The best experience ever.

Treated with courtesy and respect and work was done in a timely manner. Service rep was knowledgeable and give updates of progress and cost.

My 2018 GMC Sierra was having shifting issues with a vibration, radio screen problems,and driver side and passenger side sunvisors were brokenThey replaced the fluids, told me my screen was on order, and they couldn’t do nothing about the visors. So now I’m over my extended warranty so anything else is on me with 2 years left to pay on it . They treat u different when u come in for a repair than if u were buying

Awesome & HONEST service, awesome staff, the manager is AMAZING. Will be purchasing my next vehicle from here for sure!!

During the purchase and wait for my vehicle to be delivered, my salesman Emile was constantly communicating updates and providing assistance as needed, I had an exceptional buying experience during this purchase.

My salesman Dergeron Jarvis was amazing. He promised to get me in a vehicle and he did. I was also eternally grateful for Mrs.Nutter the finance manager for being able to make all of this happen. Very satisfied customer, and will definitely recommend.

To have vehicle serviced is entirely too long. With the number of vehicles sold from this facility the maintenance of the vehicles shouldn’t be this long. Also I’m having issues with a 2021 GMC rear end bouncing and the maintenance department is saying nothing is wrong with the vehicle.

Gerry Lane Service Department is awesome. Danny has been great to work with and is always courteous and helpful.

James Brown is an awesome salesman. I came to get a replacement key but he got me into a new Buick Encore 2021. I do not know how he did it but he did it. My children love our new car. Thank you so much for helping me. Continue with the great work James and Gerry Lane family.

Shopped all around, made my best deal here!! James Brown greeted us the moment we entered. Super friendly guy! He was the best salesman, made negotiating simple and easy, by far surpassed all my expectations of completing my sale. Excited & satisfied!!😊

We had to get an oil change today and we had the nicest guy! Paul was friendly, helpful, and outgoing. Definitely come here if your vehicle is in need of some service! I would give it six stars if they would let me

Their team was extremely courteous, knowledgeable, and did not pressure us in to anything at any point in the process. This was in the top 2 experiences of my vehicle purchasing of all time (only because the other one was based on multiple purchases over time when we lived in another area). They will get my repeat business and referrals.

My salesperson was great very knowledgeable about the vehicles I was interested in and she worked it out so that I was able to purchase the car that I wanted very satisfied with the whole experience

Awesome, quick, and gives you what you want when u want it

Bought vehicle in cause check engine light was on, no code appeared, bought vehicle back several times within 4 wks period, scheduled appointments for 8am the technician said I could leave it but wasn’t sure when they could get to it because they were backed up, how could this be, when I travel 30 miles each time with a scheduled appointment and nothing is done. Tuesday I finally got my car looked at and fixed, waited 3 hours. I bought this 2020 in November and it’s a piece of junk. Never will I buy again from Gerry Lane, service after the sale ie horrible

Kendrick, KJ, and John are awesome…. From the phone calls and keeping track of me from Deridder….. I can not say a bad thing about you all or them!

I recently purchased a new truck from Gerry Lane GMC on March 19, 2021. The entire buying experience was nothing short of a pleasure. James “Bubba” Brown was the salesman I had. There was no pressure and he made me feel comfortable from the beginning. I knew what I wanted & he made every effort to make the purchase happen. Would recommend buying from the dealership & with the salesman.

Great experience. Salesman were really helpful

The staff at Gerry Lane is very welcoming and professional. My salesman, Dejaron Jarvis, was very courteous and professional. Also the finance manager, Ken did an exceptional job assisting me with my purchase to the very end. These men went the extra mile when it came to getting me my vehicle and made my car buying experience one to remember!

My husband wait 7 1/2 hours for service on his vehicle that he had an appointment for at 9am. Even after waiting so long they put the wrong tire on the truck and still didn’t inflate the rest. The last visit things were taken from my vehicle.

Everyone was very accommodating and nice. Amber pieced together a vehicle based on the needs she recognized that I needed. She has a gift and uses it to help people to get what is right for them. You have a great asset in her and you should utilize and recognize it and put her on a special program to help those who have needs but can’t afford or doesn’t know what to do.

Our salesman, Mr James Brown did an exceptional job for us. He was polite, informative and so easy to work with. I would definitely recommend him to friends and family who are interested in buying a vehicle.

My advisor Mrs Becky is the best. She has assisted at every turn and been their 100% in providing quality customer service which is appreciated

Mr. James Brown is an excellent sales person, very personal, respectful and knowledgeable. Listens to your needs and wants in the vehicle you want and doesnt try to change your mind. Also Ms. Kiwiki the finance lady she is great!! My experience was great I felt like family not a dollar sign I felt I was being g heard instead of sold on something that wasnt first me and they gave me options meaning there was a 1st second and third option

James Brown Jr was excellent. He is professional and very knowledgeable on my vehicle. He made the purchase process seamless and transparent. His honesty and integrity was refreshing to see.

Mr. James Brown is an excellent sales person. He is someone that I would highly recommend to all family and friends. He has great knowledgeable of all the vehicle that hes working to get you in. Hands down best salesman at Gerry Lane Buick GMC

Quick service. Customer service rep called as requested for additional services.

James Brown took care of me, didnt think I could get the car, but he got me in a new Buick Encore. I love my little car, and I was more then pleased with my salesman and Gerry Lane. Definitely buying another vehicle from Mr Bubba Brown. Thanks guys

My truck was called for a recall that wasnt fix they installed a new tire which took them 2 days .. Andre was the customer service provider he didnt know anything..

James.Brown made my buying experience a smooth transition. He is very knowledgeable and willing to help. Thanks for all your help & great customer service!

Employees always make you feel welcome. The building and restrooms are always clean. I will definitely being buying my next vehicle from Gerry Lane Buick.

My Service intake Danny was the absolute best. He was welcoming and professional.Gaylord Bell always treats me like royalty when I bring my car for servicing, He shines my car up so well, I actually thought it was a new car passing me when I realized it was my own car.

Upon driving onto the lot, James greeted us. He was very friendly and outgoing. He listened to what I was looking for, showed me what was available, and everything was easy from there. He and Ms Nutter were great to work with.

My GMC Yukon was serviced to have weatherstrips and door handles painted. It was a completed job well done. I was truly excited about the door handles, dent removal and weatherstripping. Becky in customer service did an excellent job and I appreciate her. I would definitely recommend Gerry Lane to my family and friends!!

I really appreciate Terry bringing my new Terrain to me since I couldn’t get to the dealership. It made everything so much easier.

The total experience was great. Guy Chadwick (sales) and Ronnie Landry (finance) did a excellent job. I would recommend Gerry Lane Buick GMC to anyone.

I recently purchased a vehicle from this dealership, John Robert whom I dealt with. This was horrible experience and I would NEVER do business again with this dealer. They lied about details of the vehicle, lied about financing, was not helpful on a service issue that turned out to be a complete fiasco. The bumper was to be painted and they could not match the color of the car. The body shop failed completely and provided poor work or won’t your vehicle to look like a clown car. Additionally, another manager Eric I dealt with who was disrespectful insulting, and rude and the worst customer service experience at a dealership I have ever had. I would never recommend this dealership under any circumstances.

Great serviceNice people.

Our salesperson, Donovan, was knowledgeable and respectful. He answered any questions clearly. My husband and I enjoyed working with him. He worked with your sales manager to get the car that we wanted. Also, our experience with your finance person, Ronnie, was low keyed and made us feel comfortable with all of the paperwork that was required. The Envision is the second car that I have purchased from you. My husband has used your dealership to but several trucks and highly recommended you for me. I hope to be back to buy my 3rd car in a few years! Marcia Cox

James Brown took care of me. Very smooth truck buying experience. I had shopped around for weeks and wasnt happy with other dealers around New Orleans/Northshore area. Called Gerry Lane on Friday and showed up Saturday and bought the truck. Everything was as advertised. No surprise fees that made the truck 2 grand more once you get halfway through a deal. Great experience.I hadnt bought a new truck in 10 years. These guys are old school in a good way. You can actually talk to the person who is on site and going to sell you the car. A lot of other dealers deflect you to their online sales people, which I found that very frustrating.

They really worked with me and my credit. Done an awesome job.

Everything about the car buying experience was smooth and went extremely well. Easiest car buying experience that Ive ever witnessed.

I had two salesmen, ziggy (?) and John for my 2021 Yukon! They were great, every aspect was easy and exciting as this was my first brand new car. Not only them, the financial people, managers, other salesmen and people in the parts department were all SO polite and stopped to say hello and made us feel so welcome. The guy in the service department when I came to get my inspection sticker and detail was so helpful, unloaded and carried my car seat from my car for me to the waiting room without hesitation. I will definitely be back in the future!! Thank y’all!

I bought my 2018 Sierra Denali with 50,000 miles in January 2021. In march of 2021 I noticed it would occasionally shift hard from first to second and would downshift hard at speeds below 40 mph. I did some research online and found out that the 8 speed transmission in my truck had problems. I brought it to my dealer and they changed the following: Internal Transmission Harness (Temp Sensor). Time will tell if this fixes the problems. They also put Mobile One ATF in transmission. Gerry Lane Dealership was courteous and professional. I had read online comments about this problem and what other Dealerships had told some customers and I am thankful that Gerry Lane is attempting to correct the problem.

Went for a oil change. If you buy a car are truck from them then the oil changes are free

About a half a month ago, I was in the process of looking for a used car. I had asked this dealer for information on a vehicle I was interested in, but by the time they got back to me, I had already bought a car from a different dealership and emailed the dealer to let them know that I was no longer interested, but thanked them for their time. I thought it was over.Since then, I have received multiple emails, phone calls, and now texts from this dealership after I have informed them, twice, that I am not interested.I do not appreciate pushy business. If I say Im not interested, Im not interested.

The helpfulness and kindness of the staff would not be forgotten. My mother was in a wheelchair, and the generosity of the staff touched me.

My salesman Sherrard Davidson was very knowledgeable and helpful. He guided me through the buying process. Mr. Ken worked with us and was very helpful as well.

Everything was great no complaints very respectful and courteous,only wish I could have got my horn checked out it was replaced once and still have prob with it blowing when I have a emergency or another vehicle pulling out in front of me, takes a while to schedule appointment

James Brown was our car salesman. He was very nice. He worked very hard to get us in our new vehicle. He was a people person. It was getting late when we left with our vehicle, so they didnt have time to have it detailed. The next day while at work I received a call that he was outside to pickup the car for detailing. He kept his promise. That really impressed me. When Mr. Brown bought it back it was beautiful, clean, and shining. THANKS!!!

Truly the easiest vehicle buying experience my husband and I have ever had. Our salesman, Sherrard Davidson, was top notch. He spent a few days tracking down the perfect truck for my husband and then went above and beyond to help me surprise him! Make sure you ask for Sherrard, super cool guy and definitely goes the extra mile for his clients!

I there all day long from 9:38 am to after 5PM waiting on a oil. Change

Best Service, Hat’s off to the Sells and Finance Team these Guy’s are Models for what team work stands for Thanks Great Experience Ronald Matthews.

I ordered add ons. When I got my truck back it was scratched

Ms. Keoki (finance) & Amber (sales) were ROCK STARS!!! Amber was very thorough & personable & Ms. Keoki made all of my dreams come true!! I never had a brand new car before. They were truly a blessing!!

Brittian is such a hard worker and always does an awesome job. She is the reason I keep coming back and keep buying more vehicles.

I went in to have my tire changed. After telling me it would take 20 minutes, It took 5 1/2 hours No one offered me a ride or a loaner. If I hadnt gotten up to question what was taking so long, ho knows how long i would have sat there waiting.

This was the best dealership experience I ever had! Our sales consultant Tevon Elmore was very professional and helped my husband and I alot. We felt very comfortable with him unlike other salesman experiences. He was very trustworthy and i’ll recommend him to everyone that I can. Best dealership i’ve been to HANDS DOWN!!

Donovan Coleman and the staff went above and beyond for me thats great salesmanship

Mr James “Bubba” Brown very good salesman will tell my family and friends about him

Courteous, respectful, timely, accommodating, thorough, considerate and complete as always.

I was told to come pay for a part and they would order it.I get there and noone could get it.I drove an hour for nothing.Not happy

It was fine. Things were as expected.

Great customer service! Everyone is nice and always takes the time to answer any questions I have.

We bought a brand new 2020 Terrain. My excitement about the car was taken away from Gerry lane after multiple problems. If I buy a new car I expect it to be perfect and not to be treaded like I don’t matter after I sign the paperwork! Seems like nobody care to fix those issues!You schedule to pick up the car but then no ones shows up or pick up a phone!I’m very much regretting our decision to buy at Gerry lane.1. Missing car key2. Missing car manual3. Empty gas tank4. No inspection sticker5. Scratch was not removed6. Didn’t show up to pick up the car to fix it.

Dejeron Jarvis was very fun to work with, he did everything he could to make sure I had a great experience oooooooh and I love my new Denali, and Eric was a really cool guy

GREAT Customer Service! Treated me like I would treat a customer.

The service dept does a great job and they are friendly but it always, whether I have an appointment or not, takes at least two hours to do an oil change and a tire rotation. Thats ridiculous. I usually have an appointment and to me that is the point of the appointment so you dont have to wait. No reason it should take that long.

Joey Schillage and James Brown at Gerry Lane gave me the best car buying experience ive had in many years. They gave me fair trade-in value and worked some magic with the numbers to match my needs for my monthly note, length of loan and interest rate. They refused to let me leave the dealership unhappy. Thanks Gerry Lane!

The epidemy of professional excellence

They did a great job but just a little long wait

The sales person was very up to par on the stock that was on hand. Sales person was knowable and consistent and allowed me to make the decision on the right vehicle for me.

A great place to To buy vehicle

Good sell man,on time and work with you till he’s finished the job,five stars all the way

The staff in the service department were very professional and took care of my truck quickly.

Drop off vehicle services completed on time as promised. All computers are reset

Very Curious and Helpful with all my needs from walking me through the buying process and delivering the SUV to my home it was a nice plus

Service work done promptly after driving from Lafayette. Thanks for good quick job!!!

I was able to trade my 2019 for a 2021 without a problem.

With an appointment, you shouldn’t have to wait almost 4hrs for car. They don’t have enough personal working. I don’t want to hear about cars left on the weekend. One employee said if I didn’t have an appointment, I would not get in at all. Call manager and he didn’t call me back. He came to me with the ticket when car was finished

James Brown is a excellent salesman he got us in and out with a great price on our 2019 At4 thanks and have a bless day

Everyone very knowledgeable. Very courteous. Quick Service.

The staff was very helpful and the service was done in a timely manner!

Took my truck to Gerry Lane GMC this morning around 11:00 am, it was very busy at this time, i was met Paul Bryant who asked if he could help, i informed I had a shake in my steering wheel and a code came up on a computer saying transmission problem. He took all the information and told me up front it would be a few hours, the problem was taken care of by their tech in a short period of time for the condition they were under. I would like to thank Bryan and the tech for helping me so quickly.