The worst mistake we ever made. I wouldn’t recommend a dog to Gerry Lane. Every person in the service department needs to be FIRED. All they do is lie and misrepresent. Service department is horrible. We have never experience service like this before. Something really needs to be done about this. This is not just a one time thing it’s over and over and over again. This is a work truck that brings in our revenue. It always takes a week or more before we get the vehicle back and the problem is continuous. They tell you it’s one thing and after you get your vehicle back you still have the same problem and you gotta keep paying them for what they tell you is wrong with your vehicle after they put it on the machine for a diagnostic. Dropped vehicle off on Sunday. They didn’t look at it until Tuesday. They was suppose to order parts on Wednesday. Got a call today saying they hadn’t got to the truck and didn’t know when they will be able to. Now mine you as long as that truck there I don’t earn one penny. I really wish I ca have a conversation with Mr. Gerry Lane. Something really needs to be done about this.

I’m going to try to keep this as short as possible but working with Gerry Lane was wonderful. They are very kind and helpful. They answer all your questions. And they are looking out for your best interest. We truly felt like we were treated right here at Gerry Lane! I highly recommend them.

It was my first time going to this dealer and it was a great experience. I dropped my car off with no issues, was offered a ride, was updated throughout the day, and my car was fixed and ready that afternoon! I could not have asked for a better experience! I will be back for sure when I need service in the future!

The only dealership I trust, even if I get mad sometimes. 😂 They treat you like family. Ive now purchased two vehicles. And its the only place Ill go for service. The sales team is genuine and caring. The service department runs smoothly so you can count on the fact that any amount of time your vehicle is there is not wasted and the tasks are done with skill and precision. Management staff have a firm grip on keeping their business on top in all aspects.

Nice people. Horrible selection due to Covid, but I wont hold that against them.

Ms. Dianne Trask at Gerry Lane Chevrolet was the best sales person Ive ever dealt with. She went over and beyond to make sure I had the best vehicle that fit my needs. She even insisted that I allowed the dealership to find me financing, even though I already had my own. They were able to find me a better rate. I am thoroughly pleased with my new Tahoe. I couldnt be happier. I will be calling Ms. Dianne for all my automotive needs from now own.

They are So nice have u in and out they really take care of u I really was satisfied with his Service Thanks Gerry Lane !!

My husband bought a 2017 SXT Charger and we had an awesome experience thanks to Robin Stills ! She was amazing through his whole buying process. Checked on him through out the whole thing and made everything so simple. Brandon was awesome too. We were comfortable and at ease during the whole thing. Thank You !

My experience was great I got to give it to Mr. DC he did his damn thing thank you so much Mr. DC.❤️❤️❤️❤️

The sales team offered me the auto to tryout over night because of my relationship with him. He was honest, upfront and very accommodating. The buying experience was made easier than opening a package. Thanks for the wonderful experience and service.#happygulfportcustomer

Went in for oil change and tire rotation had no problem went on my way

Just purchased a 2020 Ford Fusion from Ms Robin. She was great and made the process extremely smooth. Deal was done in less than two hours and I’ll definitely be back to see her

The only problem I had prior to my service was unable to get through to the service department to make an appointment. I tried repeatedly over a period of a week and finally had to ask a Sales Manager to go get an appointment for me. The service was great, the waiting area was comfortable, the employees were very pleasant and helped me through my first service of my vehicle with Gerry Lane.

What a fantastic experience I had at Gerry Lane thanks to Josh Teekel and his team! My vehicle had a battery issue and he arranged transport and had his mechanics fix my car in no time. Highly recommend this dealership and Josh!

Great service! Clean, comfortable waiting area!

Rhett Townsend, my sales guy, was fantastic. He alone gets 6/5 stars! He was fair, honest, knowledgeable, and gave me enough space to consider my options. He put in the work to get my business, and has continued reaching out and helping me with all my needs and/or questions from setting up my MyChevrolet App to checking on my Payoff and registration process. In a world where most sales people forget your name after the sale, he is a gem! I will continue to use Gerry Lane for all my Chevy needs, and will refer anyone to Rhett. Thanks again!

Excellent assistance from sales staff. Accommodations and product information superb. Highly impressed with overall experience.

I had to wait nearly 20 minutes in cashier office for the ticket to be closed out with no one offering any assistance. While my service tech was on phone, several other customer tech were free and someone could have and should have offered to assist her/me to lessen my wait and help the tech out. Teamwork helps the team and customer; but overall it was a pleasant experience, my tech and what appears to have been her trainee were very professional, they apologized for the wait time, scheduled my other services and got me out.

Service was next to none! Thanks to Markus, Mr Washington and of course Eric Lane for making my buying experience a great one. Would recommend to anyone. Thanks!Sonny Massey

Thanks a million to Anissia. Amazing Saleswoman ‼️ She made this transition simple, and easy. Thanks 🙏🏾 Gerry Lane, for allowing me to get my new ride. God Bless the entire Team.

Diane Trask was the best sales person I’ve ever dealt with. She went over and beyond to ensure I had the perfect vehicle, which made my experience so easy. I will be calling Ms. Diane at Gerry Lane for all of my future vehicle needs.

The tech Taylor is rude and I can’t get the service that I ask for. She serviced my vehicle the last two times and I won’t be coming back!

I had a good experience with the service department.Tory and Chad treated me like family. It was a great experience.Thank yall very much.

Great atmosphere wonderful salesman would recommend you go see Steve anytime very helpful when buying your first car.

Had a great experience working with Ms. Amaria! If you need anything, please ask for her! She’s very helpful.

Everyone that I spoke with at Gerry Lane was very personable. No pressure whatsoever was involved. They gave me options on everything and allowed me to make the decision. They did most of the work through texting and finalized everything with brief questions and financing over the phone. This was definitely hands down better than going to the dealership!

They make buying these things too darn easy. Great staff, low pressure sales tactics. Their vehicles sell themselves. Speak with Deremy Taylor, he will take care of you. Top notch.

My husband an I visited Gerry Lane today. We were looking for a used SUV. Mr. Tate was extremely helpful. We told him what we were looking for and our price point. He worked to narrow down our search, and made the experience very easy. While we was not planning on buying today, he and Mr. Williams made us an offer that we couldnt refuse. I Was are extremely happy with the way they handled us. No pushy sales tactics, just honest friendly service. When we are ready for it next vehicle we will be returning to Gerry Lane!

I was in dire need of a truck, being mine was 20 years old. A friend of mines dad that works there told me who to go to and they would assign me a salesman. I had a budget and the finance guy, Avery, went out of his way and got extremely close, went over by $36, which is not a big deal. I was able to buy my 2nd new truck after 20 years. (Damn Chevys are beast when you take care of them). I dont think that another dealership couldve done better. Thanks goes out to my salesman, Juice. I hope Gerry Lane will still be there when I buy my next truck after 20 more years. Thanks guys!

Wouldn’t recommend getting your car fix at the Express Service. I took my 13’ Impala to the Express Service on Tuesday of August 3, 2021 to get my car codes reset on my car. Turns out I needed a camshaft actuator. No big deal, I got my car back August 5. Soon as I left the car lot my engine light came on saying “engine overheating.” I took back to Gerry Lane on Saturday, August 7 and by that next Tuesday they said I needed a new engine assembly. Mind you, my engine was in perfect condition when I had Gerry Lane Express Service doing a diagnostic test. So for me to leave there mechanic shop with my engine running hot is disappointing. They did not give me the service I thought I would receive from a Dealership shop. Wouldn’t recommend letting them near your car!

Thank you Amaria and all the good people at Gerry Lane Chevrolet for making it happen !!!You all made buying a car a pleasant experience.

I havent used there service yet but I am gonna soon be looking to buy. Ive gotten a few calls from an employee trying to help me get into a vehicle. I know the experience my mom had was really good. Very friendly staff. One day soon I hope to use there services just as my mom did. I thanks yall for making her happy. .

Omg what can I say, Jamarcus aka “Juice”and Tia made purchasing a car for my son a very easy and smooth process. Jamarcus was very honest and transparent. I will definitely be returning for any future purchases and will also refer my family/ friends.Thanks again for everything!

Thanks Deremy for making my experience memorable. Thanks for taking your time to show me all the features of my new truck before I purchased it. You did not force me to buy anything but you found out what was important to me and worked your hardest to make everything work. I am forever grateful for this experience. I have been in the customer service industry for a long time and I can recognize when someone goes above and beyond. Thanks Deremy. Keep making people happy.

Beware of the parts department and read the fine print on no returns on electrical parts. I have a 2009 Chevrolet Silverado that needed a dash wiring harness. Our local dealers told us that it was a discontinued part. They found this one in Baton Rouge La. collecting dust in the parts warehouse. We paid overnight shipping and when we saw the dimensions on the box we knew the part was wrong. I would fully expect to pay a restocking fee but certainly didnt expect to be told sorry, no return on electrical parts when we never even attempted to install it. Gentlemen, thats why your Google reviews are only 4.5. Its the corporate culture.

The salesman were very respectful, nice and easy to deal with. The deal was easily made. I would go back next time I’m looking for a new vehicle. Jamarcus Tate is a young hard working man that does his job very well.

Great working with The sale team !! Rhett was very helpful. Even though inventory was low, they made it a point to go above and beyond to help make the sale. I was offered a quality price for my trade, and offered cash allowance incentives. Even though I made the purchase sight unseen, I felt comfortable that I was getting what was promised.

Terrible customer service. I bought a brand new Silverado did not even bother to wash before selling. 2 weeks into having the truck I have an egg in the tire that I’m being told that I hit something to cause this so they can not replace the tire with 1k miles on it. Unbelievable. Just shows how much they appreciate there customers. You spend 40k on a vehicle and warranty to turn around and have to spend more on a tire and they can care less.

THANK YOU MR. BRUCE!!I have wanted my dream car for soooo long. I went in there expecting not to leave in anything, I wanted certain number and my expectations were high for the amount I was trying to keep it at. But because of Mr. Bruce, he went above and beyond for me and got me the car I wanted. Super please with my experience. He went completely into detail about everything in and out with the vehicle. Also thank you to Mr. John in the finance department that walked me through everything. Absolutely best service. Hopefully I will not need another vehicle any time soon, but if I do I will definitely return there. And will refer all my friends and family to them as well😊

While in the process of having my vehicle evaluated, worked on and picked up I had the opportunity to interact with at least 6 persons in the service department and cashier. I found each of them to exhibit the highest level of professionalism, assistance and customer service that one could imagine.Thank you for hiring such capable persons.

I’ve purchased many vehicles over the years and most of them have been good experiences, but I’ve never come away feeling like a loyal customer until my experience buying a used car for my daughter at Gerry Lane. In the past it’s always felt like a competition with me trying to beat someone up to lower the cost and the dealership fighting me every step of the way. My experience with Tyler at Gerry Lane was completely different. From the beginning it was clear Tyler was trying to help me find the right vehicle at a great price, not just trying to sell me something. They earned my trust and this is where I’ll be going from now on!

I needed my oil changed and an alignment which were performed and the car drives much better.

Takes great 👍🏾 care of My car needs! Kind people to help you!✝️🙏🏾🙋🏾‍♀️🌹

Robin Stills was my sales associate. She was awesome. Really great experience.

As an employee of B&H Distributors I was told to see Cedric and he would take good care of me. I spoke to Cedric and DC. DC was the salesman that worked at Cedrics direction and I feel I got a good deal at a reasonable price and a VERY beautiful new truck. I will tell anyone I know looking for a new truck to go to Gerry Lane and see Cedric and DC. Great guys!!

Salesman was great. Deal was easy. Vehicle had arrived off truck day before and had not been cleaned well before delivery. That was the only turn off about whole deal.

Good service very helpful pleasant I will have my car service again with you all again thank.it’s hard to get good service today .Thank you

The billing clerk Rose is an asset to your company. She was very thorough and patient explaining to me why my bill was more than I thought it would be. She also advised me of a payment plan you offer to customers. I did not realize it would be that much when I requested service. Thank you Rose for being so kind an personable.

The experience was awesome and the wait was not as long as normal. I dont mind coming get services from Gerry Lane. Awesome, Awesome, Awesome

Bought a new car. Great customer service.

I really enjoyed my sale / buy experience. I don’t regret it at . Desmond was a great sales person. I would highly recommend him to other customers.

Everyone was friendly and made it easy to get what I needed.

The car salesman was very nice and knowledgeable about the vehicle, and was very courteous to me. They are good people to work with. Their service is superb, they go above and beyond to make sure that you have what you want and need. I would recommend this place to anyone who is interested in a very good deal and service. Thanks Gerry Lane, and to all the employees that were involved with my deal. I would like to give the highest praise to my son Mario Williams for his attention to my needs. He is the Best!!!! Thank you to Jardon Ray as well.

Jamarcus was AWESOME! The best buying experience I’ve had by far.

Very welcoming environment and customer service is amazing. I went there and purchased exactly what i wanted at a very good price. Now Im an owner of a brand new 2021 chevy Blazer. Major Thanks to Mr. Andrew Price and the rest of the team. You guys are awesome

Passing through this weekend I broke down and needed a miracle to happen and Mike was the one who made It come true! He was very knowledgeable and kind. We need more like him!

Robin Stills you were amazing. I greatly appreciate you for meeting my needs and expectations. You are the BEST....

I scheduled an appt on Tuesday, 8/17/2021 at 8:30am. I did not here from anyone until Friday, 8/20/2021. I called several times on Thursday, 8/19/2021 and they said they would call me back. Well they never did. I called Friday, 8/20/2021 and told the lady that no one has called about what was going on with my truck. Its sad Gerry Lane had my truck for four days. I received a phone call immediately after, only to hear that there was nothing that they could do. They wanted to charge me over a $1000 to replace a the touch screen in my truck. I researched it and it seems to be a common problem in all Chevys and GMCs. They might want to look into it.

My husband found the car I wanted that had everything included I wanted. He called and spoke to Danny and we set up a time for me to go look and test drive the vehicle and it was Exactly what I was looking for! Danny and Avery processed our paperwork and we were out of there in my new vehicle within an hour or so. It was a pleasure working with them and Im thoroughly enjoying my new vehicle!!

Thelma Rose was very pleasant upon my arrival and spoke to me concerning the cost and diagnostics and let me know when it was ready. I called back a few days later and she happened to answer the phone and emailed me a copy of the diagnostic report. Thanks Ms. Thelma Rose Morris!

Very friendly and down to earth people their, very helpful in getting you in the right vehicle you looking for, I highly recommend your dealership,,thanks

Great people! Super friendly! Robin was awesome!

Jamarcus and the Gerry Lane team took great care of me they were fast,efficient and through.

The team at Gerry Lane provided excellent customer service. They were friendly, experienced, and knowledgeable. Even though this was my first purchase with them It felt like I was dealing with someone I had known for a while. We will definitely go back to purchase another vehicle in the future.

The customer service was fast and very professional. I had a wonderful experience with jerry lane sevice department!!

Tyreannisha was very professional and courteous as she received my vehicle for repairs. The service was great. The waiting facility was great in that I could wait inside with complementary tv or outside enjoying the fresh air. I was able to quickly schedule my appointment by choosing which day I wanted to come in (something I could get at other dealerships). I have written reviews for other dealerships but this experience was great.

I called and scheduled an appointment with concerns of a wire burned under my hood, check engine light on and the car stalling. I brought my car in on Monday morning as scheduled, Taylor was my service advisor, a diagnostic check was performed. I was advised that my issues was a water pump and thermostat. Service was provided for that, I picked up my car and got to the red light right out of the parking lot of the dealership and my car stalled, check engine light still on. Brought my car back to service immediately. But back on diagnostic. Then I was told I need a timing belt or chain. The wire under my hood still burned, coolant jug empty, it states on my receipt that my car was driven 6 miles and my coolant level was topped off. Couldn’t have been driven otherwise the technician would have known the car stalls. I did have any issues with my car overheating. I trusted in the evaluation from diagnostic to correct my issue and it hasn’t been resolved. I’ve paid almost $1,300 and still can’t drive my car. I have pictures of the work your technicians stated on my paperwork that they performed. Most of it is not true. I need help in this matter. I’ve also spoken with service manager Chad he said he would check with the technicians to see what’s going on.

My experience was great and I will definitely recommend Gerry Lane to my family and friends.

Bad business! Had an appt scheduled to go test and buy a car, they knew I was on my way,drove 50 miles, got there only to be told they sold it!!! What the hell!! They lied to try and cover up their story. Not good customer service,never doing business with them.

The best service i ever had i love my new car.

For the first time in a long time there was a difference the place looked great. Customer Service was great. One other hand the lady that answer the phone has a bad attitude. You should get someone that sounds young and beautiful.

Looking for a new car? Contact John R. His customer service is 5 stars. Hes very welcoming and attentive, and took good care of our auto needs.

Very nice service tech... call me to update on my truck as soon as he had information... truck was fixed and ready in a couple of hours.

The experience was exceptional. The salesman was nice and considerate. He made us feel welcomed at the dealership.

The person I worked with name was Deremy. Real cool dude. He answered all our questions and addressed any concerns we had. He got us a newer car and less miles than the car we originally came to look at. Very satisfied with the whole process. Check out Gerry Lane Chevrolet!!

Oil change and a few recalls needed to be done..the times a little longer than I planned on staying...the waiting area was nice and cleanThe only thing free coffee everyone dont drink coffee and the TV have to stay on the same channel at least put something on that people can watch

My salesman Kenny Robinson was very helpful and friendly I would recommend him to all my family and friends cause he do excellent work for his customers

Was good but whomever did my oil change didn’t put the paper down on my mat and I had to clean my carpet from the dirty oily soil that was left

Me. Robin was a great help. We had a couple bumps in the road, but she made sure I was alright. I really am thank and appreciative of her hard work.

I want to take this time to honestly give my review and experience at Gerry Lane Chevrolet. The service was outstanding, the people were so nice and helpful. They were very patient and tried to do everything that they could do to try to work with my wife and I. They really went above and beyond, I met some great people today, JaMarcus Tate, Brandon Varnado and Rhett Townsend. Thank you and God bless you guys for making it happen!! Special Thanks to JaMarcus, it was more to him than just selling a vehicle. He went out of his way to make sure we were taken care of. I recommend anyone that is looking for a great vehicle along with great service to try Gerry Lane Chevrolet.

Everyone was nice and professional. My complaint is resolved

Thank you Tyler for the awesome service and deal on my new ride 😀

When I can to get my tire fix, I asked them how long will it take because I had another appointment. They response was 30 to 45 minutes. But, I was there for at least 4 hours. And all they was supposed to do was fix my tire. When I went to speak with someone to see what was taking so long with the car, then I found out that they had changed my oil but never fixed my tire. I didnt go there for an oil change I only went there for them to fix my car. Because it didnt make sense to me that the same day that I had for the car by that night the tire pressure light came on. They also didnt tell me that I needed to make an appointment for them to check or fix my tire. So, they said that was another reason why it took so long for them to fix my tire. I was very upset because I had to cancel my appointment for the doctor.

John Richard did an amazing job helping through the process of me buying my new 2021 Chevrolet Silverado. He was always keeping me in the loop on what was happening throughout the process, also keeping me updated with any info that I needed to know about my new truck. Thanks John!

Brought my car in for a catalytic converter replacement and was told I needed a $12k engine. They advised they ran a diagnostic and heard tapping from the engine. Well a clogged cat will cause tapping and a misfire. A diagnosis can’t be ran with a clogged cat!!!!Brought it to a local mechanic and it’s running fine after replacing the the cat which cleared the misfire and have a 1yr warranty on the catalytic converter install. Never again will I do business here. This was my first and last experience with this dealership.

Came in with an unexpected problem and your service manager Jadaw went above and beyond to help me. Was very impressed with his professionalism!

The salesmen, manager, and staff are great! Very helpful. I would definitely come to them again!

The crew at Gerry Lane were helpful from the minute I walked in! They were polite, informative & worked with me to get me into my dream truck!!!

Had a horrible experience with Gerry Lane service department. They refused to communicate with you about your vehicle and they had my vehicle in there shop for 3 1/2 weeks and only communicated with me twice about my car but then wants to hit you with a high price cost. I will never deal with them again

I Love my purchase. Very friendly and great customer service 👍 Go see Jamarcus Tate if youre looking for a new ride. He knew exactly what I wanted and my experience was very convenient and satisfying 😌 Highly recommend.

See Rhett Townsend for a good deal!

Bought my 7th vehicle today from Gerry Lane-a 2020 Tahoe LT. Good experience with Amaria and Rhett.

Go see Ms. Robin Stills she is very nice and helpful Thank you

Great service and everyone was very nice.

Professional caring and amazing. Kenneth “Kenny “ Robinson is truly a SUPERSTAR I will return when it I is time to upgrade along with anyone I know in the market for a vehicle 🚗

Everything we looked at online was sold but they still have it up like it was a bait and switch

I bought my Chevrolet spark 2020 here in a good price!

Very good and knowledgeable salesman.

Fast friendly service. They had me up and going within 2 days

Easy buying experience and great customer service. I love my vehicle and am happy with the whole experience.