Went to Mall of LA location to purchase school shoes for both kids, socks, and book sack. Spent over $300. With COVID precautions, employees bring your shoes straight to the register after you tell them the size. You don’t try on or handle the actual pair you are purchasing. I get home, my daughter tries on the shoes, and they are an exact fit. She needs a larger size. I go back to the store less than 24 hours later and they refuse the exchange because the inside of the shoe dirty. The manager, Jonathan, was NO HELP and extremely sarcastic. I asked if they could track the serial number on the shoes to see if someone else previously exchanged them and I was told “not really”. He told me that he called the cashier that was working when I made the purchase and she informed him that she remembers checking the shoe-and it was clean. She remembered that uneventful purchase of Adidas at a shoe store?!?! Never again!!!!

Manager was very polite. I went in, she had someone to grab what I needed with no problem! Excellent customer service!

Good selection... absolutely ignored in this place though. If Im in the store, Im there to shop...doesnt matter what Im wearing..but jeans and boots get me absolutely ignored by workers just standing around.

One of my favorite shoe stores!! Fresh looks for all seasons and ages! Happy feet!!!🤩🤣

Everyone was extremely helpful expect one guy was sarcastic. Other than him, we were able to find what we were looking for and he double checked the shoes and we bought them. Very nice people and clean store. Had lots to choose from.

Im very disappointed in the customer service I have been receiving. I ordered a pair of shoes for my son on September 9, I havent received them yet my shipping tracking date states they would arrive on the 15th. I was placed on hold for over a hour nobody ever came back to the telephone. I called back stayed on hold for over thirty mins. I wanted a refund, he tells me there was nothing he could do but send me another pair after they do their investigation and see that I really didnt receive them. This was horrible and my worst experience dealing with online shopping. NEVER AGAIN WILL I ORDER FROM CHAMPS/FOOTLOCKER!!!!!!

Didnt have my 1s after i called

Helpful staff

Well stocked good sales and staff was very attentive and polite and helpful.

I order shoes june 27 2020 and got email saying order was shipped and it would be delivered July 3 2020 and here it is July 8 and it says label created, at this point i would like a full refund you cant even talk to someone

Huge discount but choice is poor. Bummer.

Customer service is Great!!

They have nice sneakers

Will take the necessary extra steps to please now for as long as Ive known of this location in the late 80s myself

Good service but shoes are EXTREMELY overpriced.

Great shop!

Need better sale

Adidas!