We needed brake pads for our Jeep..but we couldnt find the brake code. Logan waited patiently while we made a few calls to get it. He was very nice and knowledgeable. I would recommend them highly

Employees more interested in visiting with friends than assisting customers. Was in the store for at least 15 minutes looking for a particular item. When I couldn’t locate it, the cashier was clueless to what I was asking for.(Gasket remover). Her and other associate spent almost entire time I was in the store conversing with another ( loud) person discussing how much they hated working there. Guess what? It shows! Won’t be back. Will head down the road.

I seldom write reviews, but my experience far exceeded my expectations that I had to write one.We had a problem with our SUV not being able to hold a charge. I went to Autozone to purchase a new battery. Jim and his sales associate had the right battery in stock for the make/model of our vehicle.Jim Sullivan replaced it while I waited. Very friendly and helpful employees. I strongly recommend the Autozone on Wilder Rd for any of your auto service needs.

I have used auyo zone for many of year! Love then but I called today spoke with Jane the store manager ask for a transmisson cap 2016 checy Malibu she asked me if I knew what I was talking about and it should be a dip stick(witch is not) so she said she found one on her computer she just needed to check if she has one... at this point she said they did not have one. So I go to ask her what store had on so I could go pick it up she states that center had one so I left my job to go pick it up when I get to the store they said they did not have one and couldnt get it so I asked him to call the wilder store and I guess she told him I was giving her a hard time and telling her how yo do her job. The disrespect of you employee is crazy

Another returned product I purchased from here. Front passenger brake caliper Duralast brand with lifetime warranty.. did not work out of the box. Caliper did not function correctly. Caliper not releasing and heated up everything. Major hassle and not my first try at AutoZone, failed fuel pump in past, I will not shop here again.

James and Ethan are honest folks with good advice. They know theyre stuff. Bought multiple part and good of many different occasions always have great service!

Just in there today and 2 people were working and 4 people waiting and both people were waiting on 1 person for wipers ! Ill go to Advance from now on, that store gets to be a bigger joke everytime I go in there..Bye Autozone........

Would’ve gave them 0 stars but it wasn’t an option. I’ve bought multiple parts from here and somehow ALMOST EVERY TIME something has been broken or missing. Bought two upper control arms, both torn in the boot. Bought a SET of brakes, only had one pair out of two. I’m highly annoyed and frustrated with everything I’ve purchased from them. Obviously they need to check out parts before giving them out to people.

Dude had a attitude .. Dont take your bad day out on me bro

My grandson blew a small heater hose while visiting from the U.P.. We called every auto parts store from Standish to Bay City, none had the part. The people at this establishment took the time to help us find a old school solution by donating a piece of straight heater hose and making some suggestions how to keep the hose from kinking. The temporary fix will allow my grandson to get back to the U.P. and not miss work. Thank you for your time and suggestions.

Fast and friendly staff! Knowledgeable workers for the not so gear heads out there

Nice people, good prices

Sometimes you really have to explain what you need to their parts professionals but it seems like I can always end up getting what I need

Eddie was great to work with. He corrected another auto supplier mistake and did it really fast. Thank you Eddie!

Fully stocked, fair price and knowledgeable staff.

Wonderful service and staff

Called ahead and they were very patient and helpful.

Great folks, Very clean, very organized and very helpful people. If you need help finding something theyll point you in the right direction, Need help to find the right part and theyll pull it up for ya, My most recent visit was to get a new pin for my towing hitch and Im new to the towing and the manager was super helpful and helped me to find the correct one without ripping me off. This location is my most perfered auto parts store over any of the dozen other auto parts stores. Unlike other locations this location doesnt use you for money, they will jump to help you out, If your standing looking confused theyll normally be quick to make sure you dont need help. Over all this location feels more like home in a way. Will continue to do my business at this location.

Tried to push useless fuel additives on me during checkout, said it would save me some money.8/30/2020 edit:On todays visit the staff were not pushy and were able to find the part I needed promptly. Changing score, keep up the good work.

Very happy with the employees. Awesome customer service from James S.

My headlight went out in my trailblazer. I stopped by Auto Zone and they had the replacement bulb. I asked the lady if there was anyone there that could change it and she volunteered to look at it! It was a cold February day and her and her co-worker were very helpful and changed the bulb for me! Customer service was great and the workers were very nice! Thank you so much! Its nice to have a place that will go above and beyond to help!

I was borrowing someones vehicle to look for a new vehicle for myself. 30 min after picking up the borrowed car, the serpentine belt blew! It was 15 min to closing time. The gentleman at AutoZone didnt have the part available....until he remembered that someone ordered a part that didnt fit! He looked for 20 min until he found it and saved the day! I did not get to find a vehicle that night, however I did find a auto part store that I will continue to go back to... over any other place!

The staff here was helpful and friendly, even if they didnt have what I needed.

Very helpful and knowledgable

Had what I wanted

Good service and always willing to help

Their scanner wouldnt scan me envoy

Nobody wore masksEdit 8/18/20:Received a call from the regional office where the woman on the phone, Terry, tried to pass off that people in the store werent wearing masks due to medical conditions, then tried to tell me that they couldnt ask about those conditions because of HIPAA, a law which prevents MEDICAL PROFESSIONALS from disclosing a patients information. Last I checked, medicine wasnt being practiced in the aisle between the car decals and wiper blades. Absolutely ridiculous response. I dont care about your politics, dont be the reason more people get sick. This AutoZone is irredeemable, and if thats how the regional office responds Ill be shopping at the OReillys or CarQuest just down the street.

Not the same quality of service I grew to love from the Troy location. Also seys the online price is supposed to be cheaper when its not its a rip off

AutoZone has never failed me yet. They are well stocked and if they dont have the particular car part your looking for they will order it for you and make sure you get it in a reasonable amount of time. If your not sure about a specific part, or if you need advice on how to install something, or are not sure of what part to get, no problem they are always willing to help. Friendly courteous staff, highly recommend.

This is the only place I’ll go in bay city for my parts. Never had a bad experience here. Ethan and Amber are especially helpful every time I’m in there.

Knowledgeable and Helpful staff

Usually get what I need and get it at a good price

Good store! But autozone is selling fake thrush performance parts! They attempted to tell me all thrush products come with no logo or serial to prove the authenticity and Ive installed hundreds of thrush products each one had its own marker on it all autozone thrush products are not real!

Great parts great prices

Great place. Usually has the parts u need in stock. Been shopping Auto Zone for years. Just earned another $20 credit too. Love it.

Never a bad experience here. Always usually surprised too when they have the part I need already in stock, love it! Always coming here for stuff

Awesome parts store with a wide variety of everything you would need with a great knowledgeable staff... Ask for Bryan

Needed last minute air filter and cabin air filter and it was in stock! Great prices and the empleyees were very helpful and courteous!!

First time visit at this store. Had a young lady learning the job. She did very good.

They are friendly and very helpful. They will definitely get my business.

Great store, friendly staff, every one always has a smile

I love Autozone, I wont shop anywhere else.

I called ahead for the calipers and they had them waiting. The employees were very helpful, knowledgeable and friendly

Typically go to AutoZone for anything I need for my car but I probably wont anymore, I went in on 10/27 around 2p. I was not greeted when I walked in to begin, the two staff just stared at me. I was the only customer in the store at the time, and the staff treated me like I was clueless . I said that I would be needing to get a new battery, one staff looked under my hood and said whats wrong with it I had told him before we went outside that it had died twice in the past week, not like I go and buy car batteries for giggles. They didnt test it, and also said that there were other customers and they couldnt just do that right now they told me that I could wait 20 minutes for a shift change and get it done then or come back later. I left and went to Advanced Auto instead and got it done no issue. Very rude staff and customer service.

Great people to deal with always get what I need at a fair price Bryan, Jeremy,Zak,Kenny are the best

The delivery girl there (I think her name is Sheraina or something like that) is extremely rude. She smells like captain Morgan when she drops the parts off. I cant believe this place, not only allows her to be employed but, drive their company vehicle!

Good service and usually better priced then the other guys.

They had the wipers I needed and they installed them for me.Thanks AutoZone on whilder.

Great service, the employee brought out a machine to check out my dashboard.

Me and my buddy were going up north and broke down a few miles north on the highway. Alex brought us an alternator and sent us on our way! Huge thanks to the employees there for helping with an usual request

Love this app.

Professional people with great knowledge of my car. Would def go back again.

Brian gives phenomenal service. He should be promoted!

Just a nice clean friendly place!! People are friendly and know what they are talking about!!

I’ve never been to a better customer service based place not only did Ethan help out but he actually went above and beyond and made me understand what I was getting into I’ve been to a lot of auto parts stores And never not one time did they even ask if I knew what I was doing they would just sell the part because that’s only their job and I can tell you customer service rating at 3838 Wilder Rd is 5 stars

Awesome location. Always friendly staff, and always a welcoming envoirnment. We have a commercial account through this location, way better than the essexville store. Jeremy and James are the guys to talk to, i have had problems with some of the other employees ordering wrong parts or forgetting to order them properly.

Staff is knowledgeable usually have the party I need.

Close to where I work, so very convenient when I need to quickly pick up oil, coolant, washer fluid, or any other such auto supplies.

Very helpful & always have what we need!

Great place for car parts and the people know what they are looking for.

The manager there made it right by discounting some of my auto parts. Seeing that i refused to go back to the one in mt pleasant because the guy on the phone was so rude

A good place for affordable parts as they also offer a rewards program and brand name, quality parts as well as offering a legitimate lower priced part.

Always helpful very pleased!!! AutoZone all the way.

Great store great ppl

The staff is very helpful

To the zone

Always fast friendly service, answer all my questions

Great commercial service dept. Brian is top notch

Smart reliable people if they dont have it the can guide you to where person can

Great service good prices

Good store, workers are polite, just takes toooo long to get checked out.

Great customer service with fast results

They match a lower price very happy

Great staff! Very helpful!

Had the papers in stock. Service was grear

Bryan McPherson is the parts area most knowledgeable person ever. Knew exactly what I needed.

Friendly and knowledgable staff!!

Good prices on the auto parts you need

Great people with a lifetime parts.

Went in for a warranty on a part that needed to be replaced 2 times before. When I went in the guy working got an awful attitude when I said I needed my part replaced and told me he wasnt going to replace a part I keep bringing in and he was going to give me my money back. He never said sorry or apologized and had an awful attitude the whole time acting like it was my fault even thought I followed his suggestions on what could be the problem every time. Still gets 2 stars for refunding my money.

I went in there with a buddy the othee night for a waterpump gasket while my friend was talking to the manager i went to look at exhaust tips and the manager kept looking at me like i was stealing i felt uncomfortable the hole time i was in there i am the store managee at the pizza factory and was in my work uniform when i went in there i fellt so disrespected after having spent 1000+ on car parts there this month...

Knowledgeable staff, very helpful attitude.

Knowledgeable staff and access to parts is reliable

Great service every time

Quick service on warranty item.

The one one center rd is the best

Always have the right parts

Decent parts and prices

Dont stock what you need. Employees are dumber than a box of rocks.

Sold me an alternator I didnt need without even bothering to check my battery.

Didnt have the part I needed but provided me with the location to find said part.

Love the free tool program

Exceptionally good service

You dont want to know ! :(

Very knowledgeable!

Great parts selection

Good prices, good help

They helped me find a battery and put it in the truck for me! Made my day thank you!

My car battery died, $150 later, they put a new one in