π― Top notch customer service!!! In todays age, service has really been lost, but not at Stevens Cycle. I purchased the CanAm Limited Max HD10 with multiple upgrades. Floyd who does the installations was amazing, he went above and beyond and contacted me every step of the way to dial in the placement of different upgrades. Met me at the shop after hours on his own time (was the only time I could get there) to make sure I was taken care of. Lori was my sales woman, she did an awesome job as well. I highly recommend you look at this shop for your needs, you wont be disappointed! Cant say enough good things about this group!
Terrible customer service! Extremely rude. Barely even acknowledged me when I came in looking for bike parts. Then gave me the wrong part and acted mad at me for returning it. Only reason I didnβt give them only 1 star is because I was able to return it without issueβ¦
Fast! They did great work on my Can Am Outlander. I will definitely go see them again for service.
I was dealing with a man named Ray. Nicest man you ever want to meet. He gave me a good deal and you could tell that he appreciated my business.
Great shop, great parts department...see Rob, very knowledgeable!
Took my bike in for a recall, check my fluids and an oil change they charged me $280 and the only thing they did was the recall they never changed my oil and remind you Iβm new to riding
Was at Midland stores very knowledgeable staff of polaris snowmobile Was informative . no pressure to buy just gave me info on polaris xcr model .made my decision to buy from therm Travis was so friendly
I called for an appointment to get my front tire replaced on my Indian Scout. I was told quite rudely that they are not an INDIAN DEALER!!! Besides that detail, they are 5 weeks behind. I will NEVER contact them or have anything to do with them again ever!!!
Very nice clean place. Not very busy with the virus now, very nice people to deal with, highly recommend them, Laurie (saleslady) did a wonderful job helping me with my purchase.
They gave me a very good deal on machine and accessories. Very pleased with that. Only thing is a bolt was missing and they had to order it. A bolt???? Saleswoman I had was very nice and helpful.
Honest intelligence affordable. Regular updates
Always have the parts I need.
Nice full line full service dealer. Friendly people.
Have some of the best products that I cant normally find anywhere else they carry some of my best favorite product like Bel-Ray chain lube and clutch fluid, always have many of ATV gear on hand.
Ive had my boat serviced here since I bought it from them 10+ years ago. I cant say enough good things about their service dept, always on time and within budget.
Great choice!!Excellent help, enjoy my time there!!Safe travelsπ€π
Super friendly
Called about side by side tires i needed changed from one set of rim to another and they tell me maybe discount will do it because it will be a week before they could get me in wow tell me to go to a place that does vehicle tires when u guys do small tires like atv, rtv,etc
I prefer online shopping and would greatly prefer at least a base price on some items. I understand the sales function here, but an msrp would be nice so I can stay within my budget.
Great part made it on time.
Great people, great products and service, highly recommend these guys!!
We made a point to call and see if they had the part that we needed. They told us yes they had 4 of them. We told them we was coming from rose city and we would see them in a bit. Got there guy said yup we have them a price and went to get it. Came back said they must not have them cause he ca N t find them any where. We had to buy an after market which we could have purchased from Saint Helen instead of a hour drive. NOT SATISFIED AT ALL. ****EDITED ***to top it off we drove all the way back to Rose Ciry and he didnt even give us the right part. Epic fail..
Nicest people work work here. Need wheels? Fun place to shop.
Worst Customer service I have ever received! Ive gone to this store multiple times and every time worst customer service I ever have experienced. When you ask the parts guy (old man in back) very rude and made me feel stupid when asking questions. Would not recommend this place to anyone. Took my bike to Bay Cycle and received excellent customer service (even though i have Yamaha)
What can I say I got the bike I wanted and their prices were better than mine yeah mine!!! Thank you Ray for my new Bike
Was looking around for a dealership to buy my first bike since I dont trust 3rd partys. After researching around, I stumbled across Stevens. Went into the place to see what they were about and it was better than I expected. They sold the bike that I wanted a week before I got there and the people there went completely out of their way to find me the bike I wanted. I was looking for a 2018 Kawasaki Ninja 400 krt edition and there were none left in Michigan so they got it from Ohio for me. Very nice and friendly people. Price is incredibly fair and if they wont budge on it then they will most likely throw in something else with the purchase. If youre considering buying a brand new bike, I would highly suggest stopping on by and seeing what they have in stock. You can sit on any bike you would like but they dont do test drives. If they dont have the bike that youre interested in... in the store they can always find it somewhere. Overall, I give it a 4 out of 5 stars. I really enjoy the vibe they have going on in the store and its like youre a part of their family as soon as you step foot in there.
Sales good. Parts good. Service terrible! Guys show no interest in answering any questions just told me to look in the manual. Thanks for nothing!
III drove from East Tawas down to Bay City and stopped in without calling ahead. I needed some work done on my GSXR 1000. They took me right in. By the time I got home they were calling me telling me it was done. Everybody I dealt with their was very friendly and helpful. The mechanic even came out and talked to me about the bike and help me load it on my trailer when I picked it up. I was expecting to pay up to five times as much as I did for service. I am a customer for life now.UPDATE:You had one job; Remove the quick shifter sensor from my shift rod and adjust my shifter pedal to stock position. The mechanic did this but reversed my shift pattern to one up and five down. Simple mistake I suppose if youre a beginner. Im not upset about it because its a two minute fix despite the fact that I paid $50 for this labor. During this time the shop broke my braided brake line. I called about it and the service manager said, We dont break things here and refused to fix it for free. Being a nice guy, I offered to pay for parts and labor to have it repaired. The service manager talked down to me (as mentioned in other reviews) and made it sound like an inconvenience to order the brake line. In the end I spent $50 for nothing, had to do the job myself, ordered a new brake line for $94 and will have to install it myself. Lesson learned for only less than $200 including gas to drive the 3 hour round trip twice. I will never do business with this place again. No need for this business to respond to my review. I will be spreading the word.
Not much selection with all thats going but they do have some inventory friendly people
I highly recommend. I got a good deal and I never stepped foot in the store. I purchased the XC with out seeing it. They delivered the bike to my door (80 miles from their store). They unloaded the new bike and it was everything we discussed and they put it in my walk out basement for the winter and took the traded in unit. This purchase took place just before New Years Eve. Now its April and I called to order a back rest and asked some general questions about the product. They made me feel like family and took care of my questions and I got my back rest the next day. Great Service & knowledge of their product. I would buy again and recommend Stevens cycle to anyone.Cheers!
Bought my Kx250f here. Great people! Love my bike!
Awesome place
Good help just need to advertise correct store hours as it cost me a wasted trip
Lori was great.
Drove from very far away on a sunday the guy watched me pull in a full 10 minutes from close and locked the door. Never again.
Best dealership around! Awesome employees & service!
Very friendly knowledgeable and helpful people that work at Stevens. Ive been a customer for many many years and will always go back. They have a great selection and if they dont have it will get it for you.
Excellent service
Mike and crew do a great job with all your Motorsports needs, stop by
Best service in the area for working on your 4-wheeler. Great mechanics doing all levels of maintenance and repair.
I ordered parts and they said it would take four days to be in so here it is two weeks later and still dont have the parts so I went elsewhere today and didnt cancel my order dont tell me it will take four days if its going take over two weeks and still nothing .
Stevens has been taking care of me for over 15 years. From Snowmobiles, Atvs, and Motorcycles Laurie has been my sales person the entire time. She always has a smile on her face and greets me at the door with a Hello Mr. Smith Service is also very good and fair priced. I would never buy from any other dealer. Thanks for everything Laurie, Tamara, and the Stevens Cycle Team :)Zach Smith
Family-owned business with a knowledgeable sales force and exceptional service, with a wide variety of inventory to choose from, I personally have known the family for many years and they are awesome to deal with and go the extra mile to make sure you are satisfied, would highly recommend them to anyone!
They care about the customer. They always called me to make sure I had no problems. And great service department.
Stopped in on the way north to pick up some oil. Glad I found this place, they have a nice selection of machines, accessories and parts. Iβll be back!
Great shop
Great place. Good service
Never have what I need in stock and the employees in the parts department are not friendly and they treat you like your wasting their time.
Friendly, quick and efficient.
New yxz woot woot great salesman with humor!
Was in a month ago with a friend needing riding gear...after 1/2 hr of looking not one bit of help...salesmen were at their desk on their phones(texting..playing games who knows)...left went somewhere else to purchase that day......went again today to purchase a new quad....walked in,2 people at parts counter and neither lifted their head...proceeded to go back to pick out a quad....45 minutes later after not one word being said to me I walked out....the 4 service guys that were outside smoking were happy to help after I was in my car and asked where the next closest Polaris dealer was......I now have a new quad in my truck 3hrs later(not from Stevens).....its a shame because they are only 10 minutes from me.
Bought a pair of mirrors for my formaly Cafe racer yamaha xv920 virago alone with a helmet. Both mirrors fell out while riding but the ss700 hammer down helmet is perfect, thanks you guys β€οΈ friendly people their, no complaints Ill be back
Great company! a little too busy for my liking, but thats to be expected out of a professional company like this.
Great place to buy a Can Am. Ask for RAY. Tell him Randy sent you.
Very clean store very friendly employees hard to walk out without buying something beautiful Machinery jackets clothing helmets and such very helpful mechanics very knowledgeable
I called to see if they had a part I needed. I was told yes they have it in stock. I said Id be there to get it. I arrived and the part wasnt in stock. Wasted 1.5 hours of driving each way.
We walked in to get information on purchasing a new bike, we ended up waiting around about 15 minutes, the workers walking around could have acknowledged us by a simple someone will be with you shortly, the store was not busy, but guess it was their loss.
Great experience. Friendly workers and didnt try to screw me on price or weight
The service was fast and nice π
Great service from Ray
Bought my sled here. Great sales, no pushy, but stayed in contact. Good parts department too.
Best parts inventory around.
Love this place. Great with service and follow-ups. Bought used dirtbike for our daughter couple months ago....Buying new Yami for my husband today. Will definitely return in the fall or spring for our sons upgrade to the 450......Ray rocks !!!!!
I went to Stevens for a helmet lock. This should be a commonplace item. I walked in, was not greeted, there was not one other customer in the store. I made my way to the parts department and the gentleman was extremely short with me, telling me that he sold one, wouldnt be re-stocking and had no idea where I would get another one. Try Bay Cycle I guess was his answer. Well, I will, and when I buy a 1000 CBR next, Im going to do a burnout in the Stevens parking lot after it rains and sling mud all over the unflattering storefront. You earned it.
Very friendly sales staff, parts dept, and service . Great prices on new sleds
Pat from Service does not want business. Tells me on 5-15-18 We stopped taking in snowmobile a LONG TIME AGO.... In April? 6 weeks? I just wanted a pair of them summerized. I guess for them you need to stop riding before the trails close. I guess they make too much money.
A super place to go an gets parts ask questions. Nice people.
We stopped by to look for a helmet and other items. We werent greeted and then when we asked a question, they behaved like we were an inconvenienceHonda here we come!!
Looking at Snow machinesl.. Nice sales fella.
First place I stop for all my motor sport needs! One of the best in the business! Always friendly and always accommodating!
This place has a ton of inventory. If they dont have the part you need in stock most likely you are not Gina find it anywhere else in MI. They have a huge showroom with a lot of new atvs UTVs and all the accessories to go along with them!
Great place!! ...for any of your rides or accessories.
Super friendly staff and always go above and beyond to help. Thanks π
Every time I go here, I feel like Im a waste of their time since I cant afford the fancy new toys. Its a cool place, but I just dont like going there because of the people there.
Been going here for years. Always can help me out
Always a pleasure to work with Lori she knows her stuff!
Very helpful getting the part i needed for my machine plus the part was reasonable thanks bill
Helpful and nice. Overall pleasant visit
Great place to get all your off road supplies
Deeze guys do great affordable work on Sea Doo(s)
Very helpful. Did quality work on my teryx when it went in for a recall
My uncle worked here. I love the place everyone is very nice and I feel like Im in a fun safe place !
Its was ok expensive but guess quality matters.
Thanks STEVENS CYCLE. For a another great ride!!! Even though dads a yamaha fan???? Lol. He haveing fun on his new cam am limited outlander max 1000r
Great people! Great place!
They were very helpful
Went there to buy some gear for my gf, Laurie was very helpful. I ended up getting gear and a new quad, she was great with follow up and processing. I called the parts dept. for parts for my gf dirtbike, as always a long hold, after the man at the counter answered he was very short with me, asked for price and availibility, he did quote price but all i heard for availability was i dont stock it and made me feel as if i was wasting his time. This is normal with wanting to place a parts order there, have been getting my yamaha parts there for 10 years. I tried an independent retailer in saginaw and have had much better success. Buy your bike there, get your parts elsewhere.
Very quick and easy to buy a sea doo spark
Smart team of guys out here for all your motorcycles or ATVs
Great staff, good selection, and good prices. Worth the stop!
Very polite people too deal with
If u love off road, u have to go here
Cooperative and had the parts I needed .
Great customer experience staff is very knowledgeable
Rarely get greeted when walking in the door and people in service act like your inconveniencing them..
Great business helpful and friendly people!
I have been doing business there since 1976. Still find it my go to place.
I felt the sales staff was very knowledgeable