Tom Doherty was our sales person and mentor through the entire process. From planning to delivery and installation, he was a consistently knowledgeable and readily helpful resource. We are loving our tub and have no regrets on what we purchased or who we purchased from. Great value. Great product. Excellent sales and service experience. Thank you Tom!
You can have complete trust in Tom. When I first began shopping for a new spa, he was very accommodating and described different options and customizations. I got my spa delivered a bit late due to COVID and the related manufacturing and supply chain delays. But Tom made the process so much easier He provided frequent updates on the process, and responded to questions in super fast time. The delivery was convenient. They took time to expertly maneuver a tight turn into my yard. I was very particular about placement, and they made it happen perfectly. Post delivery, Tom has helped me to understand the controls and chemicals, and I couldn’t be happier with my new spa. You can’t beat the value and the service you get by choosing Aqua Living.
Ordered a Catalina Carlton spa from Tom and it got damaged by the shipping company who delivered it to my house. He immediately spoke to the factory and within two weeks they had built and shipped a brand new one. His delivery crew placed it beautifully in my three season porch and it works beautifully. I love it. Im extremely pleased with how quickly and professionally Tom replied to both my emails and calls. Thanks Tom for all the great service.Glenn
Tom help when needed overall great experience love the hot tub or wife and I are very happy everything worked fine at initial setup
Excellent service and unbeatable prices. Ask for tom very knowledgeable
Tom was super helpful and responsive. He directed us to the perfect model for us and has been so helpful every step of the way. Great experience!
Bought hot tub from aqua living. the gentlemen Tom was very helpful making the purchase of our hot tub very easy.
Extremely happy and satisfied with our new hot tub. After going from showroom to showroom and looking at high priced tubs, I found Aqua Living online. Tom was excellent. He was knowledgeable and went over everything. He took the time to understand what we were looking for and suggested what he thought would work best. He was spot on and the price was a fraction of what we saw from other dealers. Tom was engaged through the whole process and even checked in after install to see how everything was. I highly recommend
Amazing experience dealing with Aqua Living and Tom in particular. Very knowledgeable and guided me through the process even through delivery and subsequent months following. Cannot stress enough the pricing and value as well. If you want to realize the dream of having your own hot tub and backyard oasis dont look any further than Aqua Living. Thank you Tom!
Great price and exceptional service!!!Tom was great! I was a little nervous about not going into a show room but he explained all the hot tubs in detail and was happy to answer all of our questions. Everything went smooth purchase, delivery and set up.We love our hot tub and love the price even better.
Good experience. Salesman Tom has been very helpful and in communication throughout the entire process.
A+++ Customer Service. Tom was so helpful from start to finish. He always answered every question I had, and was always available. I had trouble setting my hot tub up, and Tom was there to help me through it. Great product and price. I highly recommend!
My name is Melissa and we ordered our 6 seater 34 Hudson Spa. Me and my husband were clueless when we were searching for a good quality and not too expensive hot tub so we can relax and help with stress and muscle aches With the help of TOM our salesmen we were able to find the best one . We ordered this one for the space and jets. It’ came fast within weeks about 5 weeks and delivery went well It had a small damage on one of panels but that was quickly Rectified with Tom who helped us through everything from ordering the right tub and fixing any issues right away . All questions and concerns were answered quickly . He is great!!! We LOVE OUR TUB. ITS A BIG TUB BUT NOT OVERBEARING. Helps with stress and body aches. Looks amazing and It’s works well. Heats up great and it’s very comfortable even for tall people. Will seat everyone comfortably. Easy to function and the cover keeps it hot It’s a perfect Hot Tub. Highly recommend !
I can’t say enough about Tom and the experience I had. I wanted a hot tub going into the pandemic winter. Every other dealer had a minimum 25 to 40 week wait time. Tom got us a great tub in less than 6 weeks. In Addition while other dealers were marking up there prices Tom came in at a fraction of their cost. We’ve been using it every day and the quality is terrific. Feel free to email me if you have any questions that’s how strongly I feel.
Tom was the absolute best!!! It took longer than expected due to the pandemic but Tom was always available and helpful. And I got it for an Amazing price. If I had room I would have bought more HotTubs!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Really great experience - after researching for a long time, found Tom who helped pick out an awesome 110V hot tub. It was a great deal for all the things it came with (lights, waterfall, etc). Always communicated through the whole process and was delivered when promised -- and the exact tub I wanted, vs. more expensive, less features, and double the delivery time for other dealers). Highly recommended to check here when buying a hot tub - we couldnt be more happy.
I spoke with the salesmen Tom who was awesome. He explained everything and it was easy discussing options. He gave me the best price anywhere and made suggestions that were perfect. Everything he told me was exactly how it was, except my tub was ready earlier. I woukd highly rate this company, especially the rep. Tom.
Hot tub is a hot tub. Once you pick your model you’re on your way. The service and knowledge Tom implements into his customer experience is what sets the bar a few notches higher. I had been in the market for a while and was disappointed with pushy “we don’t need your business take it or leave it” style of sales tactic by other local companies. Last ditch attempt I reached out to Tom, he explained the pros cons and offered to come take a look at his show models. I left that night with a tub on my trailer. Tom is one of those guys you feel you know for ever and could talk for hours. More of a friend than a sales person. I had a minor issue with the install (fault of my own) shot Tom a Text at 9pm on Saturday he’s on the phone walking me through the install. He had my sale everything was done, but still took the time after his side was complete to ensure I was getting more than I paid for.Anyone can sell you something, and when you need help where are they? It’s the way people handle themselves when you’re in a spot that show’s character and integrity. If you’re in the market don’t waste your time. Go right to Tom.Tom, thank you a million I’ll be back soon to talk about that swim spa.
Very pleasant experience great price and service
Great experience with Aqua Living. I bought my custom hot tub last summer in August 2019 and it was delivered and installed within 6 weeks. The sales and delivery staff were extremely helpful and I got the best price BY FAR across all of the hot tub outlets, stores, and retailers across Long Island. The best part? Right now everyone is locked in at home during the Corona Pandemic going stir crazy from isolation. But in this house, we spend sunny afternoons in the hot tub drinking wine or even watching the stars at night. By far the best purchase I have made in a very long time. Combined benefits are physical and mental therapy. Quarantine isnt so bad after all :)
I was looking to buy a hot tub and the showrooms were closed due to the pandemic. I called and left a message to get information on which hot tub would be the best for my budget.Within 5 minutes Tom called me back and we spoke about my choices. I did not feel any pressure.I bought the tub we discussed. I never saw the tub in person. I had a few questions during the time of purchase and the delivery date. So I reached out to Tom several times he was very helpful and very honest which meant the most.The delivery was delayed due to the pandemic which could not be helped. But it was totally worth the wait.When we started to unwrap the tub upon delivery we were pleasantly surprised. We knew it would be nice but we were so excited to see just how nice and well made our hot tub was.I highly recommend speaking with Tom if you are looking to purchase a hot tub.Awesome experience from the 1st phone call till delivery.
Receive our JacuzziWe got it very quickTom was great in explaining everything also helping pick out the right Jacuzzi for usWould definitely recommendWe love our new Jacuzzi!
Tom the salesman is awesome. He calls periodically to check in and always answers and assist with any questions. Great serviceGreat price and quality hot tubThank you tom.we are very happy with our purchase
Had a great experience with Aqua Living Spa and very happy with my purchase. Salesman Tom was excellent and very knowledgeable about the various spas and helped make our decision easy. Did not feel pressured at all to make a decision and once we made one the communication was great regarding delivery etc and any questions I had Tom was there to answer them all.I purchased a Catalina spa and the customer service is excellent. I would definitely recommend to all.
Tom was absolutely terrific, he sold me a 450 gallon jacuzzi with all of the bells and whistles when he was in hauppauge, and when he moved he also contacted me and made sure that I received everything I was supposed to get and was very nice about everything in the middle of moving facilities. He was 1 of the best salesmen Ive ever encountered. Very nice and concerned gentleman. Thank you very much
From the first phone call, Tom was patient and professional. Tom answered all questions in a way we could understand. Tom also took our phone calls and when not available, got back to us in a timely manner. I could not have been happier with the service we received from Tom.
Tom is the most prompt person whenever I have had questions or concerns. I love my new Spa Hot Tub and am getting lots of use out if it. I would highly recommend Aqua Living and Tom if you are looking to purchase a new Spa.
Tom was a pleasure to work with. Very knowledgeable and his guidance made it easy to choose the spa that was right for me. Have already recommended him to friends that have also purchased tubs from him.
Tom and his team got my family a hot tub delivered in half the time then other dealers, and it came four weeks early! Tom was always a phone call away always got back to me within the hour, Tom you hit a home run! I recommend Aqua Living and Tom for all your hot tub needs!
Tom was fantastic to work with. Never had to chase after him with questions. We highly recommend him.
My wife and I purchased a hot tub this spring from Tom at Aqua living. He was very knowledgeable, professional, and overall a pleasure to deal with. He was in contact with us throughout the entire process of ordering, building, and shipping our hot tub. We love our new hot tub and the price was amazing! We highly recommend Tom and Aqua living for your hot tub needs!
Hot tub search and pandemic was not easy however Tom came through and we are very happy with our spa . We called service to review a few things as we never owned before they were happy to walk us through everything and we were on our way to relaxing and enjoyingThank you
Got my Hot tub in late October.Went with the G6 Great price Awesome tub highly recommend these guys!! Had some issues with my water chemistry balance as this is my first hot tub reached out to the shop and Tom give me some advice. Followed his advice water has been perfect since.Great tub,Great price Great service Thanks Tom!!!
I was referred to Tom Doherty (sales rep) in Long Island to help me find the right hot tub for my family. Tom was not only knowledgeable and friendly but so patient as I navigated all the options available and details of my space. Through the conversation we learned that I am not local to him and he referred me to a local representative in NJ. Tom was clearly more interested in helping me to find what I needed rather than making a sale and I would refer him to all my friends in the market for their products.
Amazing service Tom was awesome helped us with everything and answered any concerns or issues which we never had any! I have recommended Aqua Living to many people, I said ask for Tom Who helped us with this process of buying a new spa that we love so much!
Had a great experience with sales rep Tom, delivery and install very smooth, everything working great!
I was interested in a hot tub and found aqua living. Tom d helped me through the process from answering questions, to financing. Did it all online and now ( a few months later due to covid) im enjoying my tub and having socially distant gatherings with my 2 best friendsOh yeah it was a great deal ....Thanks Tom DKeith MSHOREHAM NY
Was in the process of buying a Hot Tub Came across a few companies But what I will Say is (AQUA LIVING SPAS) Is undeniably the Best out there!!!! We had the upmost EXCELLENT customer service from TOM DOHERTY with the process, Purchased the Dr Wellness Spa 2000 and after having it hooked up by a certified electrician this spa is like non other the quality, price And overall comfort of speaking directly with the customer service sales personnel (TOM) made this Purchase a guaranteed sell, Thank you Aqua Living Spa and Tom Doherty for being A1 professional and about your business, ME & my family will enjoy and look forward to purchasing again and highly recommending AQUA LIVING SPAS ABOVE THE RESTLOL I FEEL LIKE MY MAN IN COMING TO AMERICA WHEN HE WAS IN THE HOT TUB with the cigar and said YOU MAY ENTER Now lol
I have to say if you want a hot tub this is the place to go. This is the manufacturer of hot tubs so you save so much money. The prices here were $2500 less than hot tub stores. Why wouldn’t you want to save that kind of money? The cool thing is the hot tub you want isn’t manufactured yet. There are a few models there to see and pick from and more selections online. Jim is very informative, helpful, and caring. If you’re in the market for a hot tub, swim spa, or sauna this is the only place to purchase to save you thousands. Jim thank you for your help. Stay lit 🔥
Great company to deal with - from sales to delivery they were extremely professional - highly recommended!!!
This is the place to buy a hot tub! Nice selection of premium tubs at a fair price. The model I bought came with 3 pumps - two for the jets and one lower power one for water filtering / heating. This is the way to go for reliability and cost effective operation. The jets were strong and abundant. The unit also came with a wi-fi module which lets you control the temperature of the tub from you smart phone which is great for raising it up before you get home. The app also has timed reminders for washing the filter and water changes among other things. Jim was great in helping with selecting the tub as well as getting it delivered and up and running. Ive only had a few questions about the tub since taking delivery - Jim and the people at the factory have been very responsive and supportive post sale.
A good experience from sales to tech folks and delivery people. Always available to answer questions. Friendly and helpful! Enjoying our hot tub!
I got my hot tub from this place and Im very happy.I recommend the Catalina model, this tub is great and youll get your money worth.The Delivery guys did a great job placing the tub in my backyard.
Recently called for accessories and advice and spoke with Tom. He immediately helped with what I needed. Quick turn around with parts too. Thank you!!!
Love it exactly what we wanted…spa is the perfect size for my sun room great look and performance, and some awesome features included without. Customer service is wonderful 4 days after I ordered I decided to change my shell color I called to ask if I could or if it was to late they were nothing but nice and let me do so. I’ve had nothing but a good experience with this company and I’m very pleased with my purchase.
I just want to say that Tom was the best to deal with,he was right on top of everything, I would definitely recommend him to all friends and family and others,he really went out of his way to make sure I got all that I needed,I love my spa,thank you tom..
I would recommend this company to anyone looking for a spa !! Customer service is excellent!! Tom in Bayshore has been wonderful with helping me with any questions and concerns!! Even on a Sunday!!!!!! Love my SPA and it’s made in the USA!!!
Tom is great! Their prices are way better than everyone else out on the island. Come see Tom for a new hot tub!!!
Great customer service great quality Hot tub. We have had great experience with Aqua Living Outlets the staff was very knowledgeable and helpful when we purchased our spa. We absolutely love our new Hot Tub relaxing after a long day, spending time together and entertaining friends we will definitely recommend them to our neighbors and friends
We love our hot tub. the people that helped us in the store were great
Quick response and excellent customer service, will definitely contact for all future needs.
This is our first hot tub and we couldn’t be happy with our purchase, the service we got Marie was terrific answered all of our questions the saving out this world got what we wanted without breaking the bank. We will recommend to all of friends and family. Call Aqua Living Factory today you won’t be disappointed
Our salesman Tom was absolutely amazing to deal with through the whole process!!! And the hot tub is fantastic!!
They were very accommodating! Maria was awesome and even helped me get a hot tub quickly in time for my husbands birthday! We love the tub and had an over all great experience. I would recommend them highly.
We love our hot tub, this is a great company to work with, easy ordering process, great product at a reasonable price. We received exactly what was promised, can’t say enough about them, you won’t be sorry, these are the people to work with.
Great place to get a hot tub, jetted bath tub or tanning bed.
Well built hot tub holds temperature at high degrees, like they have different jets in every seat. Great price and sales staff very helpful I’m very impressed with over all appearance and craftsmanship of spa highly recommend this company
The spa is exactly as described and everything has worked well since we received it. It is the best treat to come home and soak for a while after a long day at work,sales staff very knowledgeable and on top of things highly recommend Aqua Living Factory
Looking for an exceptional product check out Aqua Living Outlets, different models to choose from, fully loaded come with therapeutic water jets, led light, waterfall and so much more, we love relaxing or entertaining family and friends give them a call today
We just received our new Hot Tub from Aqua Living Outlets it is amazing, the quality of the product is outstanding we got great service from Maria very knowledgeable and professional answered all our questions and concerns. We are looking forward to relaxing after a long day and entertaining our family and friends
We are really enjoying our new Hot Tub very comfortable, quality product, the prices are spectacular, we highly recommend this company, the spa has helped my aching neck and shoulders, sales associates very knowledgeable and professional
Marie was very helpful and love the hot tub and customer service is excellent...the tub was everything I expected and more..
Maria was amazing in helping us select the perfect spa for our new family vacation home. We couldn’t be more happy with our Dr. Wellness spa and highly recommend Aqua Living Factory as the go to place for all your spa needs!
This spa was everything that it said it was. The price was much lower than other sites I looked at. custmer service was very knowledgably about the product delivery driver very helpful getting off his truck when delivered easy set up highly recommend
Aqua Living Hot Tubs has some amazing Hot Tubs the features offered are excellent, therapeutic water jets massage my neck and shoulders help relieve the tension and tightness, pleased with the price very affordable, and the sales staff very knowledgeable and professional we will definitely recommend them to everyone we know
The best place to get an hot tub and best price.
Want a great deal check out Aqua Living Outlets they have exceptional customer service, quality products and outstanding prices, we are very satisfied with our recent purchase and have enjoyed relaxing since we received it, check them out today A++
This is the place to buy hot tub.
Purchased a spa from Aqua Living Outlets the service that Maria gave us was very professional and knowledgeable about the product, the price was incredible the quality of the hot tub is very well constructed, all the features are amazing we absolutely love it we will definitely recommend this company
Just got my spa installed a couple of days ago couldn’t be happier. Tom Doherty was our salesman very professional and very knowledgeable I would highly recommend anybody on Long Island wants a spa to get a hold of Tom he can help you out. Also the spas are made in the USA