This was only my second time visiting this location. The store is spacious with seating spaced out through the store. Today it was a bit busy but I was just dropping off old equipment so I wasn’t there long. They got my name at the door and I waited maybe 20 mins. The staff were friendly. I have My cable, internet, voice and mobile with Xfinity and I really like my service. If my new equipment that was shipped to my house would’ve came in a bigger box I could’ve scheduled a pick up with ups at no cost. But I drive by the store often so no biggie.

Would give 0 stars if I could. They have monopolized my area and Im stuck with their service or go without. Not to mention, the service is mediocre at best. Way overpriced.I’m convinced there is no good cable companies anymore. Ugh. Go elsewhere! Better yet, just stick to streaming TV.

They are patient and attentive. My service was down and they let me exchange my old modem with a newer one at zero cost. Really cool place by the way, beautiful store.

The representative Larry at the Xfinity Baytown location made it easy for us to switch from Metro PCS to Xfinity mobile. Thank you Larry for making it easy. Service 8s great and reasonable..

The staff there was very friendly and professional. They saw to not only my meeds but the other customers in a very timely manner as well. Overall I had a great experience and am sad to have to leave their service.

Had to return a router and get another one and everyone was super nice and helpful!

Willingly assist you with help when needed, prices too high though

Would give 0 stars if I could. Started new services with them and asked that my modem be put in closet with my router. They did not do. When I called for them to send technician back, was informed that they couldnt because covid restrictions had started. Had to wait 1 year for them to correct, and they charged me $70 for their mistake. They have monopolized my area and Im stuck with their service or go without. Not to mention, the service is mediocre at best. I pay extra for faster and better internet which is a joke! And cable is constantly freezing. I never had TV issues with DISH even during the storm. I will be looking into other TV options but unfortunately, Im stuck with their internet. Ugh. Go elsewhere!

A very nice setup, but very limited on the products that everyone wants (iphone, Galaxy Notes, etc.) Granted it seemed like I cut a few people since I had set up an appointment, but the whole time it felt like the representative wanted to be done with me as if I was wasting his precious time.

JASON TAYLOR GAVE ME EXACTLY WHAT I WAS LOOKING FORVERY KNOWLEDGEABLE ABOUT HIS JOB

I have Xfinity at my home. trouble started after the freeze. I went to the store. They gave me a monitor to install myself Im a grandmother and I told him I couldnt do it. they thought it was funny. I brought the monitor home tried, couldnt do it. I went back to the store they wanted to give me another monitor.. I was not happy I spoke to the manager and he sent someone to my house. The technician was very nice and polite. apparently a gadget in the attic froze.

We went to the Xfinity store in Baytown to get mobile service for one of our phones. The associate was attentive and so helpful with us. He assisted us to our satisfaction and did it with a smile. His name was Jason Taylor and we would like to give him a special thank you for his kindness. Love this place!

Easy to get in and out. Convenient location in Baytown.

The guy who helped me called someone about putting a new Sim card in my phone that he insisted was not activated but it was. Finally I ask him to just give me a Sim card and I wud go home, call in, and get my phone fixed and I did. Xfinity Mobile service is like cell phone service was 30 years ago.

Couldnt get the internet services that I needed but the man that was helping us gave us some valuable information. He went above and beyond to help us find what we did need. I was also impressed by the stores appearance, really nice and clean!!

Over priced and in experienced employeesWe have our TV freeze up for hours at a time I think we should pay for time used

Switched from T-Mobile to Xfinity wireless. After dealing with all of TMobiles hidden fees and bate & switch lies we switched. Moving over to Xfinity wireless was painless and well be paying more than half what TMobile was charging.

Friendly and helpful staff, thats great.

They do not know what they r doing!I know more technically than those that work in the Baytown store.

Very Nice,Quick and Frieny in and out the door I went.

Fantastic service very fast showed product for me to look at so i could compare

They give you old used devices.. Honestly, they could at least clean out their stuff. I can see all he dust and everything inside the modem box is all dusty and gets hot fast.

There great ppl but they didn’t have any iPhone 12 Pro Max or iPhone 12 Pro’s in stock. Plus their servers were down which didn’t allow my experience as a consumer to go smoothly.

FIRST TIME IN THE STORE GREAT SERVICE REPRESENTATIVE

Way overprice bill just keep getting higher and higher

Very clean, great service. I wasin and out in just a few minutes

In and out quick. Easy to find. However, I upgraded my plan over the phone. He told me I needed to take my box in for an upgraded box. When I got to the store the gentleman acted as if I had no reason to bring in my box. It would be awesome if they would all get on the same page with what they are doing. IF...the box itself only needs an upgrade then that should be something that can be done by sending signals to the box remotely when the plan is changed/upgraded. You are already in their system and they send things to test the box when you have problems. It just seems it could be easier than taking the box to the office and having those people want to argue with you about WHY you brought the box in. Maybe its just me because I dont understand.

Employees at this store lallygag too much . Go to another xfinity store they will just waste your time. Bad customer service

Its always a pleasure to work with Xfinity, gotta love there great customer service & there tenacity to want to help you walk out knowing your a happy customer. Thank you Xfinity 😊

I couldnt get it working, someone will come out to fix it for me. At the store it was very good visit.Thanks

You have a cable problem, they solve it fast with a smile and an upbeat personality! They know their stuff!

Fresh atmosphere when I walked in, nice layout of store, nice reps and quick service

Too long of a wait to see someone.

Store was clean and busy... I had a short wait and the guy was super helpful and knowledgeable! I was in and out within minutes. 4 stars due the fact they were recycling at the front door which looked a bit tacky! That should be done in the back of store.... ijs...

No complaints at all, they have reps standing outside to assist u and if u need to go inside its quick and easy. Staff were nice and helpful, seems like a well managed business.

Employees are friendly and helpful. More helpful than calling their customer service for the mobile.

Very fast, helpful service. Extremely clean store

Was quick and easy to swap out my modem.

Was not happy with service. They would not listen to what I was trying to say to them but would try to guess what my problem was.

Very nice and customer service was A+

Was ok, pretty good speed wise, I go early and usually no lines. Just pay your bill online if possible

In and out. Quick service.

Awesome store

People were ill trained and lacked the ability to solve my problems and answer questiond.

Everything was streamlined and I was in and out in 15 minutes. Thank you!

Wasnt able to help me with contacting concerning my bill.My bill increased by 30+ dollars at one time.

Dont expect safety with covid19. Schedule appt way to many people to be taking customers safety seriously.

The store is spacious, and very neat. Katie assisted me and was nothing but perfect! She made my experience with Comcast so much simpler than my past experiences. I was in and out so fast it was honestly the best. I recommend it, and I also highly recommend Katie.

Been with these guys 6 years. Always courteous in store. Last time I went in the helped me get a higher speed plan for a lower price and transfered my serivce address. Total visit was under 15 minutes.

Excellent customer service!

Such a improvement over the old store! Nice, helpful employees, only 4 stars because of wait, wasnt too bad though and at least you didnt have to stand in a line. Great upgrade Xfinity, now just lower your prices!

Customer service could have been better.

Xfinity has horrible customer service! These people dont answer the phone

After many attempts in 11 days, visiting here two times prior only to be turned away. Cant get anyone on their main line. Talk to an agent 5 different times and having to repeat myself is just a nightmare. Xfinity needs their retraining for employees

Horrible outages ALL THE TIME

I cant believe how great the customer service was at this store. The gentleman that helped me was very kind and compassionate and I have been a customer for 10 years and I have never had better customer service than him.

Could not get a phone because they didnt have any in stock.

In and out very quickly and efficiently, and the people there are very nice!

Been with this company for 5 years Too Long, They give you the channels in packages They want you to have every 6 mos they raise your bill. One package came with house phone I NEVER USE, in order to keep my bill below $200 a month!

Xfinity/Comcast has to be the absolute WORST customer service in the world!! I have been trying for 2 days to resolve a mistake they made. Ive tried calling, website, website automated help, Twitter and Facebook Messenger and their mobile app. Was never able to get thru any of it.Today, I gave up and went to the Xfinity Store. Another waste of my time.The woman that was at the table outside had a horrible attitude. She informed me that you cant go inside the store except to pay at a kiosk. They arent doing any customer help except to hand out or return equipment. I told her all the ways that Ive tried to reach them and she asked what my problem was. When I tried to explain she said I was wrong. I told her I just needed to talk to someone in customer service. She finally gave me a 713 (local number) and she said there would be someone that would answer and help.When I called that number, it is just a forwarded number that goes to the 800 number that Ive been trying to reach for 2 days!! She knew that and was just trying to get rid of me.If there was ANY other option for internet in the Baytown area I would leave them in a minute. Hopefully soon, there will be other options until then we are all at the mercy of Xfinity. They know that and dont care at all!!

Amazing place.

Its been 3 days sice we got our plan an the technicians cant seem to fin our apt

Very good

Not to bad but, there were definently a few employees what could work on there attitude.

I was very impressed with the service! I was returning equipment and swapping out the old router. Fast and easy. I was in and out, less than ten minutes.

Well as I enter the store the some of the staff were on their phones and when got closer to the back of the store its were a customer on the machine paying his bill there was three staff standards their doing nothing.the customer were having trouble with the machine so I step in to help the older customer and he told me thank you.

I bought xfi pods from Thomas came home I couldnt use them they were not on my account call customer service they told me go back to store. Get to store delores says I have to return and buy back pods again. I buy my pods again for 2X time. I get home and again my pods are still not on my account.. call customer service again no help.... word of advice xfinity is great but ppl are not... dont waste time at store.. just do it online..

Met with a representative and by changing my phone service from Verizon and getting my internet and cable under contract, Im going to reduce those bills by more than $200 per month.

I moved and needed to switch my account to my new address. I already had one box and wanted to add a second one. The customer service people said that was fine and to go to the nearest store to get the second box. The in store representative said since our service hasnt full swithed over ill have to wait to get the second box and it will be, about a day or two for the transfer to be complete and that he cant do anything until then. He also claimed that half of his day is fixing the lies customer service tells people over the phone. I need the service, unfortunately, otherwise id cancel everything. Very poor customer service support.

Representative was knowledgeable and great

Very rude,

I use to like xfinity moved out to Baytown and can’t get it out here. yet they have a location out here🤷‍♂️ And my neighbors has xfinety hope y’all figure out y’all problem in the meantime I’ll be with y’all competitor!!

Xfinity has the worse service ever. I have spent the entire day trying to see why my bill payment has not been posted since send on March 5. I never got an opportunity to speak with a person. I was send from robot to robot. It all end in frustration!!!!!

Its was great place good Customer service

Upside: They moved into a MUCH bigger place down the street.Downsides: (yes, thats plural, as in, more than one.) With all of that space, there is VERY limited seating for customers as they arrive and wait to be seen by someone to assist them. There *is* a greeter at the entrance, but again, if more than just a few folks show up at the same time, the available places to comfortably sit and wait are few. Once you have waited your turn and actually get to speak with a human, things move along pretty well.

We had a great experience. Demaje was a great help. My husband even came back another time!

I had an issue with an xfinity product. I took it into the store, and the manager Veronica was so helpful. I was in and out in a matter of minutes and she also set me up for a service visit for my home phone rewiring that has not worked since Harvey. I love the new store and it’s customer service. Great store manager.

Greeted when you walk in the door but you have to wait. Quick service some days other not so much. Bill keeps going up and now they are charging more and more if you use too much data. Equipment has to be changed out all the time and today no TV all day but they dont give you credit for the inconvenience. These high prices are paying for a new modern building.

Slowest customer service in the world. Sat an hour to drop off old unit. Id go to AT&T if my wife would just agree. Dont go there expecting to get out quick. Totally uncalled for. Need to give a minus Star..

Greeted as soon as you walk in the door. Wait was not long. Very nice new store on Garth Rd. The employee that assisted me was very friendly and took time to ask questions about what I was interested in.

Excellent service. Needed to return to cable boxes and have our bill adjusted. Took less than 10 minutes!

It was like pulling teeth. Things that were addressed with the phone, nothing was done. Acted like there was something better to do. It was a waste of my time and gas. Now Im frustrated!

Stopped here at about 3:30 on a Thursday afternoon to exchange my cable modem that was fried during an electrical storm the previous night. I was in and out in about 3 minutes. Staff was friendly and courteous. Fantastic overall service.

Fastest service ever at an Xfinity store.

Really helpful

Great customer service, not what I was expecting from a Comcast store. I didnt have to wait to long to get service and my pick up was quick and easy. The store also had a great modern design.

Nice new locations, staff provides options and suggestions to better serve clients. Helpful and informative, clean restrooms

Great service and fast

Terrible customer service. The black woman up front kept walking off while I was trying to speak with her and explain my issue. I’ve brought five out of seven cable boxes and they said the only have the two that I had just dropped off on file. I stopped some Hispanic blonde girl with some terrible looking roots and she wouldn’t listen either told me I had to wait 30-45 min or leave. Asked for a manager and both refused to go get him. Screw this store. Don’t go there unless you want them to lose all of you stuff and then charge you for it.

Great deals because their business is on our side plan simple and it works well!

Hector was good and fast but Mary Flores was rude, condescending and antagonistic. Its not may fault for your life choices Mary.

To busy

Always great service!! Just renewed my contract for another 2 years! Highly recommended!

The store is alot bigger than the old store, very clean, and the girl at the door greating you is very nice. The gentleman that helped us was very nice also.

Was in and out in less than 10 mins. Love when i can save time!

Super easy I could make my internet bill.

Staff is friendly plus the store is spacious enough not to feel like your being crowded

I’ve only had to visit the store twice and both times I received decent customer service. However, the internet service is horrible! I live in Highlands which is far from what I would call rural and yet the signal was weak until I spent several hundred dollars on a new router/modem and two signal boosters. The worst part is that about once a month or two we have an outage which almost always takes them all day to correct and one time it took 2 days! All I have with them is internet service and I’m seriously considering switching to another provider. That usually turns out to be a hassle or I would’ve done so already. Going a day or two with no WiFi isn’t the end of the world but that’s NOT what I’m paying for. It makes it laughable when they send me mail wanting me to bundle in a phone and cable service with already poor service. I recommend looking at other options before using Xfinity/Comcast.

Bad customer service, don’t waste ur time. the customer on the phone said “yes “, the lady work at the store said” no “

Alrighty