I went to the Tumi Store today to get my luggage repaired and I was amazed by the excellent customer service. It is nice to enter a store when the customer service reflects the price that you pay for one of these luggages -5 Star. Thank you - Richard Folph (Store Manager).

Great craftsmanship and better service and support

Very pleasant experience with the salesmen. They went out of their way to make me a highly satisfied customer. I will shop here again.

Courteous employees, but the prices for luggage are just too expense. Airport luggage is cheaper, so Im guessing you are paying for something other than just the basics. Then again, if you are paying for something other than just the basics, why are you in a luggage shop in a mall?

Awesome