I was there with my daughter. She was upgrading her phone. The sales lady Lindsay was very helpful. She explained everything and related information about the upgrade. She answered every question my daughter had and helped her with everything. It was great.

Waste of time and money! Im being overcharged despite that I have in writing a different price from their online reps. Nothing but arguing and fighting for what I was told Id get. Ill be moving to Verizon shortly. What a disaster!

The two ladies that helped me was very very helpful

So I bought a phone here that needed to be shipped to my house as it wasnt in stock. She told me this case would fit my phone. Only to find out it most definitely did not. Now I have been at this store for well over half an hour waiting to return the case! Extremely annoyed and not okay.

Excellent service, ladies are ALWAYS friendly and pleasant at this location!

Prompt, friendly setvice. Covid 19 compliant 2-26.

Staff were all helpful and patient with all the clients in the building and on the phone. They all deserve a raise!

I do 99.9% of my business at Beaver Dam US Cellular. Friendly and knowledgeable reps are there.

Cameron Behrendt did a great job for me.

I found the service to be great!

We are extremely please with our sales rep Andrew. He explained all the features as needed plus additional ones. Great customer service!! I am also very pleased with the Beaver Dam store. I had the pleasure of working with Alyssa on a different day. She provided excellent customer service. I highly recommend the Beaver Dam store to everyone!

Extra super friendly people and are always helpful and try to go the extra mile for you.

Andrew has been very helpful. When I explained my issues and my urgencies I have for a trip tomorrow he found me exactly what I had hoped for at a price I could afford. This phone is nice,simpler to use and good quality. It should be able to make me happy for several yrs. Thanks for all your help Andrew.

We have been having really high bills and after calling 611 to talk to customer service it didnt seem to help much. The rep I spoke with over the phone agreed to lower our plan but she didnt make us aware that she would be reducing the amount of data we could use. After going to another location and realizing they couldnt help us either, I saw on fb that the Beaver Dam location was a corp office so we tried that. Oh my what a difference! The entire staff is so friendly and very helpful. We met with Renee who not only helped us with our current phone plan, but she also helped us with the previous phone plan. Our current bill will make it so much more affordable and will make me less crabby! She went over everything in detail with us and also informed us of other useful products that US Cellular is putting out. I really want to thank Renee for her professionalism and her customer service! She never seemed bothered or irritated for us asking questions while she was already multi tasking! She took her time with us and made sure we understood everything she was doing and was eager to please us! THANK YOU RENEE!! You sure made our weekend! Thank you so much!!

The staff always have a smile on their faces and are happy to help me with my phone issues. The staff have helped me without the need to sell me something along with solving my problem. I appreciate that they go out of their way to help.

Sorry to say I have to give a one star based on customer service or in this case lack of it. Visited the store looking for a specific cable for my cell phone. They had it but the problem was nobody could ring me up. The store was busy at the time which was no ones fault. But you would think they would have a way just to break away and ring someone up to take your money. The strange thing of it is, a lady came around to see if we were on the list and I told her I just needed to pay for this cable. Nope, that wasnt possible and we needed to wait. Had to walk out at that point. Never heard of a place that wouldnt take your cash.

I like that Brandi is very willing to help. Very patient. She goes above and beyond to make sure I am satisfied. She is always happy and makes everything very easy to comprehend which makes for a less stressful and wonderful experience. I will definitely be back to work with the lovely and wonderful staff at U.S. Cellular in Beaver dam.

I stopped in to check on the availability of an accessory. Not a single other customer to be found. Yet as I approached the staff I was stopped mid sentence & told that someone would be with me in a minute. 3 staff members available, 1 relaxing with her feet up, the other 2 sitting.

Alex is very well versed in the phones she sell. She is very nice and has a great personality. I w see her again should I want to change anything on my services.

I came in about 45 minutes before close and thought that would be enough time for my issue and it wasn’t. I was there an hour after close and the staff was beyond helpful and did not seem agitated at all. I felt horrible for making them stay. I can’t say enough about the customer service, great job!

If you want to be lied to and ripped off go here. The people that work at the us cellular by Walmart are scum of the earth especially Patrice THEIR MANAGER. They are like used car salesman and will lie to you to get a sale. They dont care what happens later to you cause they will get to keep the money they made off your sale no matter how bad they screw up your account. Save yourself the time of waiting 2 hours in line to be SCAMMED !!!!

Courtney was extremely helpful helping me pick out a new phone and by putting a complete package together. I am very satisfied with both the phone and our package. Thanks!!

When I went to us cellular upset about issues I was having, Alyssa was very helpful in assisting me with every question I had and provided excellent service. I left very happy and will continue to ask for Alyssa when I go back.

Not very happy. Waited 1/2 hour, was finally asked to be put on a waiting list with 1 person ahead of us. We finally left and went home, I guess Ill have to take care of what I wanted to another day...

Great customer service ..i had a problem with my cellphone and spoke with Lindsey about it over the phone she suggested for me to bring in the phone that they can probably fix the problem and sure enough.I recommend this US Cellular store 😁

We went in and talked with Renee and she addressed all of our problems very professionally! We walked out with new phones and a great new contract lowering our monthly bill. Thanks for taking the time to listen to us and help us! Great customer service Renee!

The service was great. It took a little long but everything got done. All the employees were very nice.

Only one star the agents are good but the store manager could really use a lesson in customer service.. had to call corporate to get my problem resolved.. we were treated like crap from him and made a formal complaint. If u can go to a different store please DO!

Lots of cool things there

I was very thankful to have Alicia Bremer as my retail consultant. She was very knowledgeable and after a bit of a wait because it was busy, she took her time and answered all the guestions I had while purchasing the galaxy s7. Very good customer service that was appreciated. thanks

Very personable and helpful with setup n explaining the new device. Alyssa was excellent and a phenomenal assistant

Phone was broke but colon was helpful and got me my new phone in a timely manner. Great customer service.

Alyssa was very helpful and answered all my questions today. Very pleasant to work with.

Nice efficient staff. Clean store. Nice displays.

Went in to get smartphones for the whole family. Patrice and Colton were great. Patrice was very personable and knowledgeable. The team was very helpful and the visit was very pleasant.

I couldnt have asked for a better experience, everyone there was extremely polite and helpful ! They took care of everything I needed and more :)

It was well worth having them help me they are the best

Courtney was helpful and informative when setting up our new homes and changing our plan.

Courteney was awesome in helping set up new devices. Would definately let her help us again!

Alyssa was great and very knowledgeable!! She was very helpful and we are pleased with the service!😊

Courtney was awesome with answering my questions...great customer service; she is very personable. John went above and beyond to try locating me an iPad Air hardcase with keyboard.

Most of the staff is VERY helpful, very patient with my questions.

Lots of help from Alyssa!!!Thanks again for figuring my bill out and getting a better plan.

Very helpful staff. Love US Cellular!

Service was fast but after the purchase was made they got real unprofessional I asked questions before I left and was not being helped

Alex was recommended as a consultant by my work associates. They indicated that she was wonderful to work with, they were wrong she is perfect.

Gentleman that helped me was very nice thanks..

Everything Andrew was very helpful and answered all my questions and was very nice.

Top notch service. Problems solved, questions answered, and unknowns explained.

Got updated on phone, memory card installed for more pictures, transfer pictures. No disabled parking and door and carts, no rest rooms, FREE parking. Across from Menards. M.N

Dear courtney, thanks for twisting my arm until it snapped and we ended up buying half the store. Great sense of humor and very friendly.

Alejandra was very helpful and very friendly made are visit great.

If i could rate this store a -8 i would. The wait time was redickulas. Than after 45 min with a rep who basicly told us he couldnt tell us s**t about what was pulling over 15 gigs of data from a phone that is constantly conected to wifi. Than the manager came out who assured us he knew what he was talking about because he use to be a tech there blamed charter because sometimes our phone might say its on wifi and its not. Than procceded to blame my wife for having data rich apps that he explained that even thou the cellular data is turned off can still magicly pull data. So basicly we waited forever to be insulted by a kid who was sent to a two day class to become a phone tech and left the store with no answer.

Wasnt understanding, didnt care about other peoples feelings, thoughts or concerns. Only wanted to help when it meant spending more money in the store.

Great job he did.

Great service. But not the best on deals

Slowest customer service Ive experienced in a business. Waiting over an hour to speak with a representative is unacceptable for any business.

It was fine. Joined a shared data plan.

Great service, Coutney went above and beyond.

They were very helpful and accommodating

These guys dont care about people. They sell your data. If I ran my business like they did I would have no customers.

Doesnt even greet but ask the next person that walks in their name and information.

Alyssa was super nice and very helpful.

Very helpful associate.

I was at us cellular in beaver dam wis and had a very good experience Alyssa was very friendly and answered all my questions

Always helpful, friendly techs😀

Very pleased alyssa was awesome

Very dissatisfied. They were not able to install a screen cover they suggested I buy.

Very helpful and friendly

Allison was very helpful and very niceasy

I went in 5 min before they closed an they still didnt rush me they were very nice

Very good knows her stuff.Fixed my phone problem right a way.

Awesome customer service

Great service!

Allie was great

Great

Funny, friendly