We just had a Kamado Joe delivered. Service in the store was wonderful and delivery team was phenomenal getting the grill delivered, setup and a tutorial. We cannot wait to use it. We will be returning often as they have a wonderful selection of bbq accessories and products.
Just picked up our new Traeger from Grillworks. The three employees working were incredibly nice and helpful! I placed my order online and called to see if same day pick up was available. My order was ready in 2 hours and the guys loaded it up in my car. Also received the holiday bundle as part of my order and we were able to switch out the pellets to a blend we preferred. Wonderful customer service and they had some great beginner tips for us. Highly recommend these guys!
I purchased a Napoleon Prestige Pro 825 grill from Grillworks and had it delivered and set up yesterday. I had an incredible experience at Grillworks! It is by far the best BBQ and grilling store in the state. The selection of grills, accessories, spices, rubs, etc is literally unmatched anywhere in the region. Their expertise is also unparalleled. Chris was incredible in walking through my research process with me - and he was patient while I did my due diligence before purchasing. I looked at 10-12 different grills, some at Grillworks and some at other dealers - but I kept coming back to the huge Napoleon Prestige Pro 825. Chris answered all my detailed questions quickly and completely. This grill is massive - so Rob (the owner) and Chris delivered it in a large truck with a lift gate. The evening of the day it was delivered I discovered a couple of items on the grill that weren’t working correctly. Chris quickly figured out what needed to be done based on my description and came back to my house and completely took care of it the very next day! I am very pleased with my experience at Grillworks and I will refer all of my friends to them! I wholeheartedly recommend them to anyone looking for a new grill! They will help you make the best decision for your needs!
So happy to find this gem! We drove all the way from Olympia,WA to check this place out and view their selection of elite grills. If you want it they got! Whether youre looking for grills, accessories, or everything in between. I was completely blown away with the amazing customer service we received. These days its hard to come by. Chris and Robert were friendly and helped answer all of our questions. Thanks guys! Keep rocking it!
This place is really great! They stock all the grilling gadgets you would need to up your game, and are pretty knowledgeable about their stock. They have tons of rubs and flavorings. Cheapest place to buy pellets as well, as far as I have seen.
Terrible communication. Gave them $5,000 back in April and they don’t return calls or emails. I was told to expect 6-8 weeks for delivery it’s been over 3 months no products delivered and every time I call they say they will call back and don’t. Buyer beware. I understand COVID is slowing things down but there is no excuse for lack of communication and empty promises. Very disappointed.
This place is AWESOME. For a grill enthusiast they have everything from quality spices to grills to tools. The staff are super helpful and will give you advice on your cooks. Bought my Traeger at Grillworks.
Waiting 10 months for my Napoleon part that I paid for. No contact for months. On the bright side, I have purchased a pizza oven and a treager that are fantastic. Just buy what is in stock.
So my bike broke down and I waited over 4 hours for AAA to get me. The crew at Grillworks were kind enough to let me hang out with them while I wait. They have a huge supply of bbq equipment tools and sauces. I kearned a lot about bbq I never knew. Did not buy anything (I was on a motorcycle) but I will be back!
Knowledgeable staff. Helped me pick out what I wanted and didnt try to upsell. Took delivery on time and assisted in loading a very heavy unit onto my trailer. I will return for all of my outdoor cooking equipment needs.
Staff is super helpful and knowledgeable. They helped me understand the differences in the grills I was looking at. Selection and accessories are great. Everything youll need for grilling they can help you with, and theyll do it with genuinely great attitudes and a smile.
Great BBQ supply store. Employees are friendly and helpful.
Went in to learn about smokers. Great customer service
Great staff, great prices! No upselling, just selling great grills at great prices!
Amazing, knowledge, non-pushy, answered any questions we had, salesman. Id recommend anyone going here to look and see what they have.
They have all kinds of grills and pellets, bbq rubs and marinade!
All I can say is: Wow! My family (who live across the country) sent us a Green Mountain Grill from Grillworks as a wedding gift. Not only did the awesome Grillworks staff deliver right to our door and let us know that we shouldnt hesitate to call if we ever have any questions about our new grill, but they went above and beyond by getting us a sweet wedding card to go along with it! Were so touched. We cant thank yall enough, and cant wait to use our new grill!
Went in just to browse but left with a new Green Mountain smoker. The reps are impressively knowledgeable about their products, are not pushy on sales, and are very nice and easy to work with. If you are buying a grill/smoker give this place a try before you run to one of the big box stores - you wont regret it.
I was comparing the Weber Genesis and Napoleon Prestige 500. Online articles and reviews are great (Amazing Ribs, America’s Test Kitchen, BBQGuys) but I needed to see them in person. Chris wheeled out both of them, went through all the key features (practically disassembled them for me) and did a great job explaining the pros/cons. Price was fair, service was solid and it felt great to talk shop with actual BBQ guys. Ended up with the Napoleon and would absolutely go back for more gear in the future. Thanks Chris!
I have been on the hunt for a pellet grill. I have watched videos and called multiple stores. You cant beat the customer service at this store. I spoke with Robert and he was more than happy to answer all my questions, make recommendations and made sure that I knew I could call back any time for any questions. The grill I wanted is out of stock at this location. Its the same price at another location and in stock, but the other place just couldnt even come close to the level of customer service I experienced with Robert. I was so impressed that I made the decision to preorder my grill from Grillworks because I wanted my purchase to reflect my appreciation. I highly recommend this store for any of your grilling questions. I am looking forward to my new grill and utilizing a new source of information for all my questions.
If you grill, if you want to grill....this is your place. Greatest selection of grilling goodies youll ever find.
Very nice place. Actually had what I wanted IN STOCK.
This place is definitely the place to go for Traeger smokers and top grills! You get great service from a great group. I ordered a Traeger for my husbands birthday...they delivered, set it up and presented him with a birthday card! All contactless! Thank you for caring and providing such great service!
Really amazing and knowledgeable staff. Drey answered all my questions and delivered right to the deck. Highly recommend.
Great place and very helpful people
Great knowledgeable staff, good selection will repeat
Purchased a USA made Delta Heat bbq today and Robert was outstanding to work with. Very thorough from start to finish. Cant wait to grill soon!
They do a great job. Bought a few grills there and a ton of rubs. Very good store. highly recommend.
The best of the best when it comes to all things BBQ!
My new favorite spot for the bbq goods. It came highly recommend by my friends over at BBQgrillshack and I understand why now. The best place for parts, seasoning, and new rigs.
Such a better option than a big box store. See it and touch it and talk to someone who knows. Love it. Got a great set up and the service was tops.
These guys know what theyre talking about. Very friendly and approachable. Great selection of spices and rubs. Highly recommend them.
Love this place. Great people and good advice. If your looking for a new grill or some accessories I would at least stop by and chat.
A great grill. I was able to compare gas grills made by different companies. The sales staff was patient with all my questions and gave the facts and their opinions when I asked for them.The cooking results have been really great. I would buy the same grill if I had to do it again.Thank you Grill Works.
Super friendly guys, large selecting of grills and smokers (Weber and Traeger highly featured) and good selection of accessories. Prices were good too.
Great customer service and great selection. Drey helped me yesterday and was patient with my questions. We eventually found the right traeger for my needs.
I contacted Grillworks just to see if they had the grill I wanted in stock. They contacted me very quickly to let me know that they did have them on display in the store, in stock and on sale. Typically when you get this good if a deal, you immediately assume that something is wrong but, that wasnt the case. I made plans to purchase the grill later that day. When I arrived, he already had the box waiting on a dolly with some of the accessories ready as well. I took a look around the store while he provided me information about my grill and also some of the other products. Its a really nice store with a fantastic range of products from entry level all the way up to full gourmet outdoor kitchens. I am super impressed with Rob and his Store. I wont hesitate to return for anything else I need for my outdoor cooking needs. Rob seems like a great guy and he seems like he really knows his stuff. Im so happy that I decided to give him a call instead of going with the big box store.
Drey was very helpful, got me a gmg!
Do not shop here. I installed a grill from this store that was over $5k. It was missing parts. When I called in to the store they gave me a customer service number for the manufacturer and told me to call them. After long hold times I went to the store and spoke to the owner Rob. He also gave me the same phone number. I asked if they could take care of it and I was told just to call the manufacturer myself. All told I spent a half day of my time getting a part that was missing when the grill was purchased. I dont see any reason to buy at this store as there is no customer service. If you can get a better price online you might as well just buy it online.
Great place for all your grilling needs. Very knowledgeable staff, incredibly helpful, and no pressure sales. We visited multiple retailers looking for a new grill and BBQ accessories and this is by far the best in the Portland area.
Helpful associates, wide variety of pellets, grilling spices and accessories make this a great stop for all your outdoor cooking needs. Wish there were prices on everything.
Great local supply for grilling and BBQ. Decently priced and friendly knowledgeable staff. It would be nice if they carried more Weber accessories in stock is really my only complaint.
The employees are knowledgeable about their products and provide very good customer service.
Super helpful, awesome customer service. Great prices!
Very informative and friendly staff! Helped me find a great grill. Thank you Drey Wooden for the excellent costumer service.
Excellent service and knowledgeable staff. They have become my go to place for all my BBQ needs.
Went in to pick up a scraper and walked out with that, some tongs, coals, and wood chips. I was the only one in the store besides the two employees and felt completely at home. Theyre a jovial crew interested in helping you get what you need (as opposed to just trying to sell you something). Ill definitely be back.
Super knowledgeable staff, with a great selection, for anything you need to grill. They also went above and beyond to make sure my purchase was done at a high level. I cant recommend them enough.
If your looking for knowledgeable and friendly staff GrillworksPDX is the place to go. I stopped by to get some advice on how smoke the perfect ribs. The staff gave me fool proof instructions and helped me with the purchase of the right rub and pellets. I have recommended them to all my friends and family.
Very friendly and after ordering when I came to pick up a week or so later he remembered my face and what I ordered. I really liked that they had authoritative answers to my questions and they had the one I wanted if not in stock at least within a week I got it. I also like the fact they arent a big chain and I can go to them with any problems.
They have an excellent selection of grills, smokers and more. They are stocked with a nice selection of sauces and seasonings. They even have Best Damn BBQ Sauce!!
These guys operate a well-oiled machine of a business. Super knowledgeable, great service, and prompt. Hope to see Robs Grillworks location in Beaverton for a long time.
Great service. Chris helped track down the grill I wanted.
I had researched what I wanted before I went to Grillworks to purchase my GMG from them, but when I got there they were able to answer a few more questions for me. I highly recommend Grillworks, they are super nice and very knowledgeable about all the products they carry in the store, and they will deliver it to your house for you, that’s great service..Thank you Grillworks
I usually dont write reviews but I bought my grill from Grillworks a few weeks ago and I couldnt be any happier! I got a fantastic deal, excellent service and the shop is awesome! Anyone in the market for a new BBQ awesome options on rubs, pellets or anything outdoor cooking check it out.
Awesome place. Very friendly and have great knowledge of their products.
I called to inquire about the grill I wanted for my husbands birthday. It wasn’t in stilock but they ordered it in on a truck for the next day. When I arrived the next day, it was ready to go. They loaded it in my car for me. My husband loves it!!
Rob is very personable and knowledgeable. I went in convinced I was going to get one type of grill. After talking with me and learning my habits, he directed me to a whole different direction. I am happy with the selection I made, and appreciate his guiding me away from a grill I may not have been as happy with.
Fantastic selection, support, and advice! I was looking at two different smokers. They walked me through the features of each smoker and guided me to the best option.
Friendly and knowledgeable service. Id rather buy from them vs a big box store with little to no service.
Big thanks to Rob for the excellent customer service and the awesome deal on my Green Mountain Grills Daniel Boone Pellet Grill. I passed two other BBQ stores on the way up to his store. Well worth the 80 mile roundtrip. If youre anywhere in Oregon or Washington and looking for a BBQ Grill, Pellet Smoker or Fire Pit this is the only place to go!
Great quality products, service and communication can be lackluster.
They stock all the hard to find products! Rubs. Sauces. Grills. Pizza ovens. They have it all!
Nice folks, got a great deal on the perfect grill for my wifes birthday present, really, for her, not kidding.
Grillworks has an amazing variety of stand alone grills, they carry the most popular brands that backyard grillers desire to cook on. Grillworks also carries all the accessories that grillers are always looking for as well, and lastly they carry a US Wagyu beef in their store to sell!
Purchased a lemon grill, returned with no questions asked and made it as easy as possible. Great store, selection, and knowledgeable staff. Highly recommend, way too easy to spend money in.
I had a great experience purchasing my green mountain pellet grill from Rob Renfrow at grillworks in Portland...Rob is very knowledgeable, helpful and worked with to get a good deal.When the grill did not fit in my car (inch too big) and I was stuck Rob helped me bring it to my house by personally driving it there with me and unloading it.What a guy, what a great store with lots of variety and stock...Thank you very much...
Great staff and customer service! Bought a new grill and grill cart. When I went to put the cart together I discovered a part was missing (through no fault of Grillworks). I called Grillworks and they sent someone to my house within 30 minutes with the missing part so I could finish the assembly.
Great inventory of all grills and associated accessories... including seasonings etc.
We had a great experience at Grillworks. Staff was very friendly, and answered lots of questions for us, yet we never felt pressured to buy anything. Since buying our Traeger we’ve been back a few more times for pellets and accessories, and will continue to shop here.
Every time that I have been into Grillworks has been a great experience. The staff is very knowledgeable and friendly, they have had some fun events and a great selection of grills, smokers, accessories and rubs.
Good selection and well stocked with Traeger supplies and accessories which was that for which we were looking. Helpful staff and conveniently located.
The tomato bisque was delicious. The hamburger was juicy. The house chips were amazing.
Great place for grilling and bbq equipment. The staff is friendly and helpful.
Awesome atmosphere with a putting green to boot! Whether your burgers and dogs or smoking the hog this place has want you need; more importantly what you want when it comes to BBQ.
The selection of grills is just over the top amazing.
Very helpful and my one stop shop for everything grill or smoked
Very knowledgeable and very helpful. Would recommend anyone looking for a smoker go see these folks.
Rob was great! I really appreciate how honest he was and was never pushing a sale.
This place is amazing... Has everything you need
I had been thinking about purchasing a pellet grill for a few months. I went out to Grillworks on Father’s Day and spoke with Noah Cheek. He was out grilling some food to share with customers and treated me and my family like we were the most important people in the store. He introduced us to the various team members, walked me through the different types of pellet grills, and made recommendations based on what he had learned about my interests in using the grill for. We spent a few hours there because I had a difficult time deciding on what I wanted. Noah was patient with me the entire time. Ultimately, I walked away with a grill I couldn’t be happier about and loyalty to this store because of the connection to the welcoming environment they have created. I would highly recommend people buy their grills and accessories from Grillworks.
Noah and team are the best, great selection, assistance and execution. If you are looking for Traeger products in Portland this is the place to be. Thank you.
Knowledgable staff, huge selection of grills and supplies.
Always enjoy coming into the store. Always helpful, nice and welcoming.
Great selection of products and very helpful employees. Glad to have this store close to home!!
They have a decent price and a lot of flavors of GMG pellets.
My wife and I came across this store through the Traeger Grills website. They are a PLATINUM dealer and we wanted to go in and see what they had! It made so much sense to see the grills in person. We ended up walking out of there with a voucher to pick up a Traeger Pro 22. Yes, you dont get the grills at this location, they have a warehouse down in Tualatin and a very very nice employees there to help load it in. The person in the store was very knowledgeable and helped us with all the questions we had. They had a great selection of grills from all different companies! Grillworks also had pellets and all the accessories one might need and a lot of grills to dream about eventually owning. Very satisfied. Prices were competitive and comparable to everywhere else too. No need to wait for a roadshow and hope they have a configuration you want. Go get it, the way you want, and today!
I just bought a Traeger timberline from them. I have experienced the big box retailers and buying a cheap grill and vowed never to do it again. The staff at Grillworks was very knowledgeable and patient as I searched different options. I ultimately bought the more expensive ‘cadillac’ of Traegers not because of any pressure to buy that, but it had the highest perceived value based on the knowledge that Grillworks shared with me. I would recommend them to anyone!
All the guys at Grillworks are very knowledgeable about all their products they offer. I purchased a Traeger from them and will go back for all my Traeger needs they have everything.
In stock and dollied out for a great price thanks guys
New grill looks good! Easy purchase/install.
Very knowledgeable guys easy to work with. Thanks for the help!
Great service, better knowledge of the products vs a big box store. delivered straight from the distributor
Friendly staff, excellent service... What more can I say?
Great staff and awesome selection!