Dawn was great, she got me in and out.. very easy to work with. I would have given 5* if I could have gotten a lil discount.. one hand wash the other.... You know. Thanks Dawn

I am so appreciative of the support I received from Dawn and Melissa during my difficult financial situation. GOD bless you ladies. THANK YOU VERY MUCH!

I called in for an available unit. Dawn let me know exactly what was available. I went there within the hour and everything was done easily and quickly. We loaded unit that day. Very good service and very personable.

I checked in with no problem. Geoff and the other staff is very knowledgeable and attended to my every concern. The prices are very reasonable and not as expensive as the other storages I had called. Public Storage is wonderful. Thank you Public Storage.

Never used this place but I seen a wonderful act of Charity on their behest and it really impressed me and I know that there was no ulterior motives involved so I just figured Id get on here and this is my way of letting everybody know these guys are great

This property is ran by Melissa. She is awesome. Property is always clean and she is soooo helpful. I highly recommend!

Melissa was Great! Thanks.

This place is awesome the manager is great her name is Melissa just ask for her she is very nice and gets things done

Melissa has the best customer service skills yet. She is patient and worthy of any reward,and acenitives a b available Id recommend her highly

This place NEVER answers the phone when you call or anytime i go there the door is locked and no one is there to help. (And the reason is NOT covid they are just never there to assist) I was trying to pay my bill the online was not working, i stopped up on 4 different occasions as i said never anyone there so i called the customer service and they told me they are not surprised to hear me say that no one was there to help me however they still charged me a $20 late fee when i had been trying to pay this bill for over a week prior to due date.UPDATE: I am just giving this review an update as the head boss Max reached out to me and truly apologized for any inconvenience that was caused to me and also made it right with the late fees that I was charged! I really appreciate his effort and that makes a difference when you have a bad experience with a business for the boss to get involved and make it right!! Thank you Max!

Melissa is really great . She works hard to help me out. Great customer service.

DAWN! IS AN EXCELLENT EMPLOYEE!!

Melissa has amazing customer service qualities. She helped me with all of my storage question needs.

Melissa takes quality time and patients making sure customer knows in and out what involves useage ....thanks Melissa

Melissa was very helpful with renting a unit and receiving all of the information needed. Thanks for your help.

Melissa was very nice and professional. She was helpful and took care of me without any problems.

Melissa did a wonderful job helping me out with the storage unit thank you so much great customer service!!

Melissa what a great help.. everything went smoothly.. Keep up the good work !

Melissa has the best property for public storage. Shes very professional and I would definitely reccomend this property to everyone.

Service was horrible he couldnt answer any question correctly. Then gave me a unit with a pulled out door and said it was ok. He didnt offer to fix or nothing. Very unprofessional.

Nice and reasonably priced

Carlina is a very caring employee. She takes the time to explain details in a very understanding way. Keep up the good work.

Carlina was GREAT! Very informative of cost before showing me the unit and was also very personable. I would recommend this to anyone + would recommend filling out the paperwork online before going in (saved A LOT of time).

Bedford I give you a high-five!!! Carlina!! she was very helpful very sweet an compassionate, and thats what I was looking for, she took her time too Express the sizes in which I needed help with because I wasnt too sure how to pack much, she also took the time out for each size to tell me how much it would be, customer service should always be like that keep up the good work Carlina. shes awesome!! she was on point with everything.

Price was good. Friendly and helpful staff. Was able to complete most of the reservation on line. The whole process went very well.

Melissa was very nice and helpful

Melissa was excellent and took care of me fast and friendly!

Melissa was a helpful with the storage unit. Great customer service.

Clean environment, very clean and roomy and right off freeway

I love the new hire she was very helpful and very polite. She has great customer service. She will be a great asset.

Management has acknowledged and addressed our concerns.

The property manager Carlina at the Bedford location is the best. She is very helpful and respectful. She makes you feel welcomed.

Carlina at store 26420 Bedford heights location She was amazing today alert and on point. Thank you Carlina amazing job see you soon

My Sunday started off to a great start!!! I needed a storage for my business furniture etc and this location was the perfect spot.Awesome Awesome customer service from Jean (employee) that runs this location.I will definitely refer this location to friends & family.

Val was outstanding, she went above & beyond when helping me. She took the time to research the issue with my rental & made sure I had the best deal for me. Management should be very proud to have a employee with that type of dedication. Thanks Val.....

The manager Carlina was the best she helped with everything an made me feel so comfortable without her i would of went somewhere else i appreciate her for all the help an info

The lady on the phone wasn’t very helpful and never called me back! Guess she didn’t want my business.

Clean, well-kept facility ; Friendly, helpful staff ; Geoff made it easy to rent a unit ;

Public Storage is a wonderful facility. The spaces are very clean and have good lighting. Great prices, and the available hours to enter and exit are very reasonable. Also, the staff are friendly, helpful and willing to please the customer.

Carlina was great and very helpful thank you.

I went to purchase my storage unit this afternoon and was greeted by a very pleasant young lady by the name of Jean. Very professional and knowledgeable. Ive used this location before and has never had a problem. For your storage needs go see Jean! 👍👍

I was going to rent a 5x5 unit to store boxes and talking to Val she recommended the next size up which was a 5x10 space and Im thankful she did because all the boxes I have moved in would have never fit in the smaller unit. Val is super knowledgeable and very friendly.

Im new to the area and needed a storage unit, it was an easy and pleasant experience. I started the process online the night before and took the time to think about the amount of space I would need and the pricing, Its right off the highway which is convenient for me. Im big on not wasting anyones time including mines. I set an appointment up online and the site manager called the next morning before my appointment time which was great customer service I thought. Its been effortless and no hassles, I have no complaints. It was GREAT customer service thanks to Andie, she should get a raise, extremely pleasant to conduct business with!

Have yall met the new hire Carlina???? Beautiful person inside and out, i really enjoy going inside and conversating with her. Very professional and organized. Met all expectations!!

No reps on site to service customers. No returns on phone calls where i left a message. Arrived at property this morning to office door locked and no manager in site. Encountered a customer who wanted to upgrade to a bigger space and another customer whose been here over an hour as well as another customer who wanted to rent a space. Horrible customer service. You guys are missing out on money.

I reserved a unit when I arrived they say there were no more. It would have nice to be cantscted prior to arriving. Plus management did not provide any accommodations for the inconvenience.

The new hire, Carlina she was very friendly, very efficient and serviced my every need.

I highly recommend Public Storage. The rates are excellent; the facility well kept and the service great. Thank you, Mike and Jean!

Got my storage service with valory. She was very very nice. I was quick in and back out with ZERO issues. Thanks

Jean and Vanessa are soooooo great. Please please keep them around. They made my experience wonderful. I give them 2 thumbs up (if i had more thumbs they would be up too)

Maria is great! I had just driven from NY to get storage. While she was helping me, everyone seemed to come thru the door at the same time to pay their bill and ask long dumb questions... I wasnt in a hurry so I waited patiently. She was by herself but handled everything and everyone with skill. The only problem is with the parking. It can be a serious issue if more than 5 cars try to park. Maria gets the 5 stars. Parking gets 3 or less.*** READ MY UPDATE***Maria may get the stars but this place and the company in general does not get 5, I assure you. Ill keep the five stars here as well as everybody else is doing but Im sure at the end of four five months its going to go to one like my rating has gone to: 1 star.

I came to Public Storage looking for storage space.My experience with customer service was excellent. Alison was my customer service person and she answered all of my questions and concerns. She explained the rules, hours, and payments to me.I am happy with my experience.

Your one lucky person if you’ve met Jean at Bedford heights location! She’s amazing at what she do and is a blessing to have care for my belongings! Thank you Jean and public storage

The Staff is alway ready to help with any problems you might be having. The knowledge of the moving ideas was quite helpful. Thank you

Encountered a horrible experience with Public Storage at 2719 Morse Rd, Columbus, Ohio and was completely misinformed which ultimately brought me to the Bedford Heights location. Andie was a angel and went above and beyond the call of duty to help solve my issue. After previously spending over an hour of my time and 30 minutes on the highway, Andie was able to help me in two minutes. I wish more of your Public Storage employees possess the customer care attitude that Andie has or at least the desire to attempt to help. She is truly one of your best representatives.

Amanda made it very easy to check out of the storage. She has a great personality and is very friendly and personable. She has excellent customer service skills. I had a great experience.

TatianaShe was helpful very professional, got me checked in and out. No hassles no problems. I will do business with her any day of the week I wish everyone was like her.

Lies Lies. I have never given a bad review for any company. But I had to for Public Storage. Initially, the sign up was great, friendy, efficient. But 3 years later, the customer service is terrible. The young lady whom waited on me today was absolutely horrible. She made awful comments about customers as if I wasnt there. The company raises your payment evey six months and please dont be late. Public storage will charge all kinds of ridiculous fees. My payment has tripled in three years. I feel as if I am being ripped off. I will be moving my belongings as soon as possible. And will never do business with this company again. I advise you to do the same.

Clean and secure storage facility. Great service. Jean was very helpful!

Your representatives Val and Armani were super helpful and very professional. I highly recommend this location for all your storage needs

Sat in the parking lot for over an half hour waiting for someone to come back to the office(which closes at 6)only to see everyone mustve decided to leave early. Now Im late for my second job & still have to come all the way back to pay my bill

Armani was extremely nice and knowledgeable. I would highly recommend this clean and secure facility.

Even when times are hard these wonderful people are helping to re-storage the love

I was told that my new storage units lock would be taken off the night before so I could move my things in before 8am. Well long story short, IT WASNT! It is now 9:45 am and the store still isn’t open and we’ve been sitting out front for almost 3 hours! I will be talking to a manager about a refund. Horrible customer service! I would give them zero stars if I could!

Very nice with reasonable prices, Debbie was a great help. Very good with answering all questions. Nice service👍

Val had great customer service she took great care of me thank u guys so much for everything

The service was great and the workers were very knowledgable of all questions I needed asked. Overall, public storage is an excellent place regarding the quality storage goods. Ive already recommended 5 friends. Keep up the great work!!

Came up there to pay a monthly bill and they left us standing out and never came

Reserved a storage unit here and when i went to move in i was greeted by Val she was very knowledgeable and friendly not to mention there prices were better than everyone else in the area.

Mike and Jean at this location have been incredibly helpful getting my storage needs meet. Always helpful and courteous.

The experience at Public Storage today was fantastic! Jean made what could have been difficult extremely easy.Her customer service was exceptional!

Thank you to the beautiful lady Jean in Bedford she has great customer service, clean property and she was very thorough on me understanding how public storage works because I have never done this before again thank you

I was at cubesmart and actually left and went down the street to public storage. The facility was cleaner and the JEANs customer service was excellent. Definitely would recommend.

I definitely recommend this location for your storage needs. Jean was very nice and courteous, and made the process very easy. Thank you guys for everything.

I had questions but it was better to kept to myself if I didnt want any inappropriate middle finger my way.

I came to this location just looking at pricing of different size units. Jasmine was very helpful and curtious. If I do end up with Public Storage I will definitely come to this location.

Its cool but your attendance their attitudes

Jean for two days helped me move my belongings into the uhaul truck she has been the biggest blessing thank u so much If it wasn’t for her moving would’ve been a mess!

Staff is great! Lashawna and Krystal were very helpful, place is clean, and I got in and out with no problems. Great rates too, cheapest I could find and theyre always doing promotions.

Excellent customer service from Val Armani, she was very friendly, knowledgeable and very helpful😀

Val and Armani gave excellent service. Very pleasant and helpful.

Val was wonderful to work with . My new unit is great and clean.

Cleanest facility I’ve ever been to and Jean customer service was exceptional keep it up!

My service experience has been exceptional the staff is great they even give costumer reaction a fair thought...especially maria she is always very knowledgeable and pleasant as for every other p.m. ive encountered at this location just my words of encouragement to keep up the good work thanks

Jean and Val has great customer service thank you for all the help

By far the best service I’ve gotten from any customer service place I’ve been to... keep it up Jean in Bedford hts

Ann at the front desk was very helpful and friendly. I recommend public storage for any storage need.

Jean was such a great help all I wanted was boxes end up renting a storage as well!

I stored here years ago with Maria I am finally leaving public storage and I want to say that you to the whole team including jean for an exceptional service I’ll be back

Maria and Jasmin were awsome. Very helpful and friendly. I feel like family now

Thank u so much Jean for the exceptional service, property was clean even the bathroom was tidy

I when in for information about storage even i dont need the storage until next month the information i got was excellent Maria was ready helpful. Great customer service.

Jean is so nice she made my move in impossibly easy thank you so much

Was in public storage at the miles location with my wife and Jean gave us exceptional service, very well spoken, professional just all around great place to be storing my things while she is under management !

Got just what I needed!! highly recommend

Jean is knowledgeable and she gives top notch customer service! She is a great resource for your storage needs.

Smooth transaction Geoff! Thank you!

Mary was very helpful with my rental process. Made it fast and easy to get a storage.

Love public storage on Miles rd Jean is so helpful, neat, and very smart moving in was so easy thank you

Very helpful and great customer service.