Very worst for Passport photos, Opted here for Passport photo I understand it might not be in professional quality but The photos got rejected by passport office and asked to resend the photo & change of appearance doc. Totally waste of time and money.

The female employee at this UPS was friendly and provided an exceptional customer service compared to the other UPS stores. Thank you so much!

This was my third UPS store to visit today. First one, the owner was talking to his buddy and could care less that there were people waiting to be helped. Second store, asked about getting a mailbox and was told that the person that handles that wouldnt be in until after 3 pm. When I arrived at the Bellaire location, the young lady was very helpful, friendly and knowledgeable. So I now have a new business address and am very pleased.

The staff is very rude and not friendly this was my to go to since is closer to home but I had it with the last time. The guy who knows I normally go in was talking to his collegue about a customer and laughing about it I believe it was me because as soon as I walk in they both started laughing looking at me. I dont believe anything was funny, but it was extremely unprofessional and rude and they should not be having conversations in front of people. Is not the first time the other time this girl was there talking saw me standing did not even acknowledge me no customerservice skills at all . Will not be returning to this location. I know they dont care, but just warning others of the bad service here.

I paid for an envelope with a technical charger to be sent from UPS in Bellaire. It was returned to my home for insufficient funds. I returned to UPS and paid some more to have them send it again.The package never arrived.I was not given any kind of tracking numberI called UPS two weeks after their second attempt to send.The person on the phone said call the post office and ask them. But I have nothing to go on. She put me on hold for 15 minutes, I called back and she put me on hone for another 10 minutes. I called back and she just put me on hold indefinitely.Poor costumer service.Incapable employees.

Small store but helpful staff

Used to go-to ups store on Bellaire and now I need to find a new store .The staff used to be friendly happy and efficient, there is a girl working now, she is very very rude and doesn’t have the knowledge of customer service. I went there to make a copies and their machine was new for me,I asked her for help,she didn’t have a little patient to show me how it works, she just drop my paper with a very ugly attitude and go, I had to wait for the next available employee to help me with my papers while she was standing without doing anything. The way she treated me, make me feel so bad and I am still in pain.I came with my money to get a service not to beg you for help but Thanks to that guy who was very helpful.

Went there and I was not treated well. Rude associate

I had the folks at this store pick up and send an auction purchase from Simpson Galleries. It was very well packed and came very quickly. Excellent work and would definitely use them again.

I love this place I go here almost weekly sometimes several times a week they do all my shipping for me to staff is always pleasant friendly and helpful I do see a few Karen’s in the line from time to time but I’ve never had a problem with anything I shipped there or with any of the staff

Pre-paid for 2 day shipment . Went to drop off documents. Usually no issue i hand over my document showing i paid they hand me a envelope for shipping no issue. Today the person working states the envelope is a separate charge. Informed i have never heard of this. I send documents every week via ups and have never been asked this. I left and went to the location on Chimney rock road where they provided great service. Only giving 2 stars because my previous visits at the store went smoothly.

Just go to fedex. Not helpful at all trying to get work documents printed.

I rented a mail box and they lose our GREEN CARDs, since the USPS tracking number showed the status as delivered to their address but they didnt put it in my mail box, it happened for me to find someone else mail in my box and gave it back to them to put it in the correct box number,their mistake costs me over $5,000 and a year of delay,before I rent that box I asked them if they have an automatic notification service for recieved letters (sms or email) and they said YES but later they never notified me and they said its for packages only and were lieing again,they said you can call and ask us to check your mail box and almost every time they were putting me on hold for quit long time (One time they left me over 45 MINUTES !)and one time I was at thier store using the printer and someone called and they recognized him and they put him on hold and they start laughing pretending they are checking his box but they didnt and Left on hold for over 10 minutes then told him there is nothing at the moment!There was a girl with blonde Afro Curly Hair who made fun of a customer with her college right after the customer left and didnt care that I was their and even didnt treat me with respect (not sure if she still work there)there was a very nice guy dont remember his name I have never being there again for about a year,I know it is very long review but I hope they can be more professional and try their best to avoid mistakes and respect customers.

I entered the UPS Store at 5233 Bellaire Blvd, Bellaire, TX 77401about 2 weeks ago and asked for a quote on a business card. A young lady was called from the back who took my sample of an old card and content of a new one. She quoted roughly and gave me an email to which to send both documents to “Dave”. I did so and did not receive a response, then sent another email. I then went in the store and the clerk was apologetic and said he would intervene. In 2 days I received a proposal, but many items on my old card were carried over to the new one.I then sent back a new sample to the email for “Dave” and there was still no response. I sent another, then called the telephone numbers on his email. One was nonfunctional, and the other was a message machine. Frustrated, I went back into the store, where the same clerk appeared. I said I was astounded at the lack of progress, inability to contact or interact with Dave. I added that the proposal from Dave contained half of what was on the 8 year old card repeated, and that my numerous samples clearly gave the new contents. Again, he apologized, and looked befuddled and annoyed.I said “if you cannot provide this service, you should not be advertising it. If I cannot get a good telephone, or there will be no progress, then I should go elsewhere.” The clerk responded “Go ahead. Dave is a busy man” (which is what he told me before when I went in there to provide a better sample). “So then you cannot give me an estimate of the time line.” He did not reply. “Well I suppose I will have to go to Fedex or Office Depot, then.” “I don’t care,” was his reply. “Doesn’t it bother you that you wasted my time? What if I post my experience with you.” “That’s all right too,” he said, now clearly angry.This deliberate indifference and lack of respect for customer’s time is predatory behavior. These proprietors did not adhere to their promises, and basically were insulting me with their antics. This is a perfect example of a business that, if they can’t beat the customer, in this case re professional time and disrespect, they don’t want anything to do with him.To say this business is unprofessional would be gratuitous. They do not even rise to a basic level of attempting to help their customers, at least with business care design and printing. They need to remove these services from their ads. This branch reflects poorly upon the brand name. The attitude is incredible, but perhaps there is more to the ill will here that I do not understand. In any case, as far as my interaction is concerned this UPS store is an abomination because of the nonperformance and shameful behavior of the owners.

The guys that work here are amazing! I’m always in and out when I come to this location.

Manny has been so wonderful to work with! I had no idea this location had a graphic designer and so much printing. The designs that he’s made for me have made a big difference in getting new customer’s attention. I am looking forward to doing more of my printing with him. This store is definitely unlike any UPS Store and I love love love LOVE them!

The store itself is great! I love the staff, and I never have to wait long. However, it is kind of tricky to pull in, where it is right by a major intersection. So if you can find a back way to get in here, its better.

Usually the service at this location is decent but on Saturday 23 March 2019, Ricky provided very unfavorable service and demonstrated unprofessional behavior. I had to conduct several transactions, and he was very unenthusiastic about assisting me. I asked for copies of 2 documents that couldve fit on the same page, and he put them on 2 different pages. He told me to make copies for myself knowing that a passcode from an employee was required, and helped another customer. He couldnt provide change for my transaction, and refused to accept cash instead of getting management to give him change. Hopefully next time I come here I dont have to deal with him and his attitude.

Got a message saying my package is ready to pickup, but the rather rude woman at the store said I have to wait an hour so they can scan in every package because other people are waiting (nobody else in the store waiting) so she looks at the boxes and says I have to wait, instead of just looking for the package in the stack in front of her. So I stand at the counter and wait, then she decides to look for it after I start writing a review. See writing reviews does make things happen.

Lost package. Label created, never scanned again. After unreturned phone calls, circles between store & UPS, (it is the store’s responsibility to call UPS, not the customer). So I went into the store since no one would return my calls & the clerk told me that it was USP losing the packages.. I asked,” how any packages have been lost?” A label was made and not other scan. I believe there is theft going on in the store. They won’t admit it. I ship boxes regularly with UPS stores across the country with my business & have never had one lost. It is a 27 lb box.. no small package. I would not recommend shipping anything from this location. The fact of no other scan and this being a large box? NO. Not acceptable.

This place is the best for all printing needs. Drake rocked my pool party with the posters, I had 8 posters printed within 1 hour.

Best UPS store in townEmployees are always friendly and helpful.

Came in here a week ago to pick up a package and my package was severely damaged. Sales girl just shrugged her shoulders. Came in today for an Amazon return. The moment I set foot in the store there was an obnoxiously loud lady laughing and yelling about something behind the counter. Imagine the wail of a banshee. I could barely hear what the salesgirl was saying and she was inches away from me. Zero professionalism.

The staff is always friendly and the service is great!

I love the new store. Everything is beautiful and the employees are very helpful. They can answer all your questions from the cheapest way to mail a package to packing delicate items with care.

Ive had several encounters and each one was positive. I appreciated that one day the owner happened there and we chatted a couple of minutes. He was very interested in how I could use the UPS store services to help my business.

Havent been in the store itself yet. Seems theres a problem with phone lines. Because they never answer the phone line to answer questions. I call all the time but still have never had someone answer the phone. Such a headache like I said havent stepped foot in it yet. Not sure if I need to at this point. Important documents can wait I guess.

I am always glad to see the staffs smiling faces when I pick up my many deliveries in the week. I am happy that my packages are always there. I hear so many people lose their packages from being taken at their front door. Inexspensive mail boxes act like an address and your packages will always be safe!

Rented a large mailbox here but was not told at time of rental that my packages would NOT be placed in the box. Charged for a box that they put a paper notice in stating I have a package at the desk for pick up. What is this? Can the owners or management explain why you are renting different size mailboxes if we will not receive our packages in them? Response requested please.

This UPS store is efficient and friendly. It feels more like a small business versus a corporate chain store as the owner is up front and making sure everything and everyone is taken care of.

Not open at 8:30. Waited 15 minutes but no one arrived. Poor respect for busy customers that actually work for a living.Update. Drove to Mail Boxes store on N. Braeswood and Chimney Rock. Sign said open at 9:00. Actually we’re open 3 minutes early. Take note UPS store.

Amazon has started a return strategy that involves no label printed by the returnee, but rather by a UPS pick up worker. In an apartment where many deliveries and returns happen every day. My return was picked up by the wrong UPS driver. It ended up coming back to me! The boys at Bellaire UPS helped me by getting me in touch with a live Amazon person to accomplish the return.

Great ups store, helpful friendly employees

Not good customer service.

Service is fair and spotty depending on who is there. Seems to be a high turnover of staff. Ive shipped at least 10 times from there without incidence but my last package was lost and according to their tracking never left the store.Update- 6/2021. Their service has really improved in the last few years. Nice staff and responsive.

Truly incompetent. Threw out a portion of my art work! refused to take care of the situation. Awful.

Always a pleasure and when I lost my key they don’t mind getting my mail for me every time I come in. Always friendly service

I love my neighborhood. UPS Store! Personnel is always polite and I very rarely have to wait to ship a package. You can even drop off those annoying packing peanuts here!

All I can say is Im not sure exactly happened but wanted to leave 5 stars until they started sending mail back RTS which seems like a lot of fun for them but not for me especially when they were putting it my box then all of a sudden not. A mystery to me? I have to ask them every time I go in to check the RTS mail to see if the mail they sent back by this new word they seemed to have learned is in my box. Makes me nervous every time I go. Wish I could give you 5 stars but unfortunately it is not the time. Get my mail straight and I willThanks

ALWAYS HAVE A GOOD EXPERIENCE AT THIS LOCATION, FAST AND EFFICIENT. THE STAFF IS ALWAYS FRIENDLY.

Great service. Friendly staff. I ordered my business cards from them and was very pleased with the results.

Friendly, courteous service. They were very efficient in handling my packages.

Dont come here theres only one computer and it doesnt work!! What a waist of time!!

The store hours does not match hours shown on Google. Google shows that the store is open on Sunday from 1pm-5pm but the actual store is closed on Sundays.

The employees at this UPS Store are very knowledgeable and helpful as well as efficient. I enjoy going there to mail packages--a remarkably rare experience in this day and time!!

Not cheap, but great service. No line a week before Christmas. Packaged and sent my package to Toronto and it got there ahead of schedule!

I love this UPS store location, been going here for years and the service is always great!

The lady in the front desk was very polite and professional

They make sending packages easily and seamlessly. I have no issues or concerns with their service.

Quick and Easy.

Googly says that it is open on Sunday but it is not. I drove all the way there.

Great service! Fast and courteous

Excellent personable service. Great location.

I love the people. She help me. Thank you.

Fast friendly service

Staff is always prompt friendly and very speedy.

Ive never left a store so bummed out and the lady did absolutely nothing wrong just that the way she responded I barely could hear her she just had a sad face and the welcome wasnt so in the holiday spirit made me feel bummed out

5 of us are waiting outside at 8:35. Website says it opens at 8. Door says 8:30.

Very fast and friendly service

The time online doesn match its real store hours.....FIX THATmaking people waste time for nothing

Very poor customer service the agent have no professional manner I had terrible experience

The people there at the Bellaire store are always helpful, quick and efficient

Very bad experience with the customer service agent called Ricky

They take care of me

Unhelpful

The staff are very helpful and courteous.

They help me write down my information,Even do I was not spending a lot of moneyThanks

Great freindly service

Very helpful but boxes and packing costs were expensive.

Its 840 and theyre not open yet, its true what a guy said when he came to get his mail. Sometimes their early sometimes their late. Very unprofessional

They have lost a package I dropped off a month ago, they tell me to call costumer service and costumer service tell me to call the store. They have me going in circles, it is jighly frustrating.

Charge me twice and haven’t got refund on my ac

Excellent service, on time!

Very helpful and fast.

Great friendly service

Jack was amazing!

Quick and helpful!!

Moved to 5233 Bellaire Blvd....ne t to Sherman Williams

Fast, courteous service

Fast and easy.

Good service for UPS

Great

Does not open at 8am

Closed on Sundays!

Never opens on time.

It was allright

I went to make copies, the cashier refused to help me, I dont know how to use the computer, so I didnt print the copies.

If I could give it 0 stars since in this store I was scammed I made a shipment on April 26, 2019 to Austin in a box in perfect condition that clearly says on the label that measures 20x20x20 pay $ 86.61 for the shipment of the equipment and this was the that my client received everything broken and destroyed even in another box, they do not want to be held responsible and return my money but I am going to take action in this case I am even going to appoint a lawyer because facts like this can not continue to go unpunished