If hadnt had a major issue with the insurance agent Id give this place 5 stars. Dominic helped me find a car that Id never have thought I could afford, kept me well under my max payment, and was incredibly friendly and helpful throughout. The finance agent(I think his name was John) helped me make sure I had all the warranties I wanted and still stayed in budget on payments, and everyone else there was super friendly and accommodating. The reason this review is only 4 stars is because the progressive insurance agent who handled my coverage signed me up for a new policy instead of putting the car on my existing policy, quoted incorrect insurance pricing, and signed me up for a renters insurance policy that I didnt ask for AFTER I had mentioned that I still live with my parents! I absolutely recommend this place if youre looking for a good used car but HANDLE THE INSURANCE YOURSELF!

Auffenberg had the used make & model I wanted online and when I arrived for an appointment to see this vehicle I was very satisfied with the condition. It was so clean and well kept by the first owner. Test drive was excellent - thanks to Luis Martinez - and all staff here at Auffenberg. Very professional team. My experience was excellent.

Manuel was an amazing salesman! Extremely personable and was very eager to help. The entire crew there worked diligently and made our experience with them great! They actually listened to what we wanted and steered us within the range we wanted to stay in and not try to push us for more than we wanted. Would absolutely go here again!

Manny helped me buy my Jeep Grand Cherokee, and did a wonderful job! His service was top notch, and we had fun with it. It ended up being a very long day (my trade in car broke down, negotiating, etc) but Manny stayed on the ball and I left very happy! Would highly recommend

Jerome was fantastic. He had everything ready to go for me when I got there. Pointed out small imperfections, tiny seat stain, small imperfection on one rim etc.. didnt try to hide anything and was very upfront. Had me in and out in a new truck within a couple of hours. Thanks, Jerome!

My daughter purchased a used Jeep Trailhawk with nothing but problems. At first, Auffenberg tried to make good on it but now they are washing their hands of it. Between the lies, the shoddy work, lack of communication, and total disregard for my daughters safety, I would give them negative stars if that were an option. If you want a quality vehicle and good customer service shop somewhere else. WHERE IS MY BATTERY CABLE KYLE?

Please buy a vehicle anywhere else. If you value honestly and commitment to excellence do not but at an Auffenberg dealer! I was sold a new truck only to find some pretty extensive damage on the roof a month later. The damage was bad enough that I would have know if I did it. Check my home security cameras and it was there the day I drove it home. The manager told me that it was on me, since his body shop told him that I probably did it. They chose to ignore the pictures. He told me that they detailed when they get it and when I took it home. Right, they detailed the roof of a 6 foot tall truck and it was raining the day I bought it. The pic isn’t great but you can clearly see the reflection of the dent, even from that distance. **UPDATE**Thank you to Dustin Baron at Auffenberg Ford O’Fallon for reaching out. It only took one phone call with him to come to an agreeable resolution. It may have not been the outcome I was hoping for, but the gesture was greatly appreciated.

I recently purchased a used 2020 F150 pickup at this location. Terry was my sales staff, and was extremely kind and easy to work with. James in the finance department was equally kind and pleasant to work with. I love my new pickup and they worked with me to get a mutually beneficial deal! Thanks again!

We had a great experience! Everyone was very friendly and helpful. Jerome West was the salesman we worked with and he made everything seamless! I would absolutely drive 2 hours to buy from him again!

Over all good however the oil was not changed on the car,which I bought . So I had to go back. Also I had my mechanic check the car and there were a couple of other thingsthe dealer could have done before he put it on the lot. As far as the sales a nd financial people they were very courteous and very helpful. They had a lot of options so I was able to get a car.

I worked with Kyle and had the best time! He was knowledgeable, personable and so fun to work with. He made a long, grueling process enjoyable. He was very patient with my tag alongs too. Thank you Kyle and thank you Auffenberg!

Great experience once again working with our salesman Jerome. He is always very helpful and courteous and answers all of our questions. The finance guy James was very helpful and knowledgeable with the services offered for our newer car. We had a great time talking to him and understood all of our options from the detailed explanations for warranty options. Will definitely do business with Auffenberg again in Belleville.

Was a very good experience up until we waited almost 1&1/2 hrs to see the financial man. I almost told them thanks but I just cant sit and wait anymore. We we there from 2:30 until 7:45. We walked in, test drove the car and filled out all paper work with in the first hour hour and 1/2. After that it was waiting to sit down with the finance guy and sign the papers.. All the staff were very nice. Like I said the very long wait almost lost the sale

My wife and I came into Auffenberg Ford Belleville, IL not really sure if we wanted to buy a car or not but our sales rep John Floyd Jr gave us serval options that were hard to pass by. There was absolutely no pressure to buy a car from the sales department. The guys at Auffenberg made my family and I feel very comfortable and like family; that’s why we chose to buy a suv for here. My 9 month old daughter came along and was teething. The Auffenberg Ford Belleville IL family was very patient, loving, and caring towards my daughter and her needing to hear her favorite song over and over. This made my wife and I heart melt🥰. I personally give this team a million plus stars! I LOVE YOU GUYS!!

Could not have asked for better customer service! Luis, our salesman, was so helpful and did not push us into anything. He was very helpful with his knowledge of different vehicles and very patient. He sincerely cared about what we wanted and needed. In fact, all of the employees that helped us close the deal were great to work with. Auffenberg offered many choices of cars at really reasonable prices. We definitely recommend Auffenberg!

I highly recommend Auffenberg Ford in Belleville, IL. They were extremely patient with me during the reservation/ordering process of the new Full sized Bronco. Jon Spearman in particular was very kind and helpful throughout the process (even when I hounded him for updates). The finance manager was also very helpful and great to work with. Most importantly this dealership held firm to their commitment not to charge me over MSRP for a special order. With the ongoing car shortages many dealerships are not doing this so I am thankful. This is the 5th vehicle we have purchased from Auffenberg and will not be the last.

Someone needs to tell auffenburg that truck prices are coming down

Super committed to sustaining my business and my needs. Johnathan’s knowledge of the industry was transparent and phenomenal, and my sales agent was a rockstar… I left Auffenberg feeling confident in my purchase and had an exceptional experience that I will always consider sending family and friends here.

I went to the Belleville location and worked with Jerome, I have never had a more smooth experience buying a car! He was so friendly, it was quick and he knew exactly what I wanted! I highly recommend him for the sales job to anyone looking for a car!I will surely be back since I had such an amazing experience!! Thank you all so much!

My boyfriend and I recently purchased a used Volvo. We worked with Jerome and he was great! Since it was an older model, it took some extra time to complete the inspection. They let us use a rental car until it was ready for us to pick up. Great customer service and felt taken care of throughout the entire process.

We worked with Luis to get our new Escape. He made the whole process easy. Two weeks in, I love the SUV and the added warranties from Auffenberg. Highly recommend

This place was awesome! Took me around to explore different options, had a really good understanding of what I was was looking for and far exceeded my expectations! Jerome was super helpful throughout the whole process! I plan to come back one day! Thanks again for everything!-Happy customer. 😁

I had an amazing experience! Jerome West is outstanding! He found me the perfect car AGAIN! He listen to all my concerns and needs. And he came up with a solution for them. Hands down, I will shop with him again! They have a great team down at Auffenberg in Belleville Illinois!

I really enjoyed working with Jonathan Spearman and Derek Thomas to get me in a vehicle quickly. They went out of their way to explain things and treated me more as a friend rather than just another customer. Although life recently threw me a curveball and forced me to have to get a new car, they made the experience painless. I would definitely purchase another car with them.

I had to come back and change my review. While the sale was quick and efficient, I found my sale dissatisfied. The day I purchased my car, I notice a low tire, deep dents and scratches, and a cracked windshield. My sales agent had my tire aired, put in for a replacement window. and did not address the dents—only said that was probably not going to change because paint filler was already used. The next day, my tire was completely low. I called, emailed, and did not get a response. It took a promised to file a BBB report to get any traction. I was told I would get a replacement tire; I have not received on yet. My tire went completely flat by Monday ( I bought the car on a Friday). There was a screw in it—you could not miss it if you aired the tire. In addition, a plug in another tire already, and a staple in another. I washed my car and all of the paint filler washed away, and now all of the dents and scratches are visible; the car was clearly sideswiped prior to sale. Today, over a week later, my front window shield was finally replaced. The tech took pictures and stated that there is a screw missing on the wiper blades and needed to be addressed, unless I want my wiper flying off. He also commented on the dents and scratches. So to wrap up: still awaiting my tires, dents and scratches need to be addressed ASAP, new wiper blades needed. I emailed Auffenberg today, and no response—shocking. On to BBB. Terrible.

Purchased a used car and received EXCELLENT customer service. From my first contact through the end of the purchase John Floyd sent a video of the car, made an appointment for me to test drive the car and answered every question with INTEGRITY. Like many, I work hard and will not spend my money in any place that doesn’t treat me with respect or provide good customer service. I have went to several dealerships and had the option to buy elsewhere, but the service here merits the sacrifices i made to make this purchase. Keep up the great work, you are an EXCEPTIONAL TEAM!!

This is the 11th or 12th car our family has bought from Charlie Kohler at Auffenberg. This was a terrific experience not just with Charlie, again, but with the entire staff. Thank you and keep up the good work.

My experience at Auffenberg Ford in Belleville was nothing short of amazing. The salesman, Jerome, and the finance officer, Jason, made the experience of buying my first car a piece of cake. They were extremely helpful in answering and questions or concerns I had about the process, and made everything quick and painless. A big shout-out to Auffenberg Ford!

Jordan helped me pick out a car for my girlfriend. He made the experience feel nice, easy, and friendly. We were there longer than expected only because a lot of people were there buying cars; but he never left us in waiting without letting us know what’s going on. Great salesman, great experience, great buy overall.

Really liked our sales guy Jerome. He made everything easy. No high pressure sales tactics, just a great guy, and you dont find many like that. I would highly recommend!!

Great dealership!! Very communicative and honest. I would highly recommend them!!

Will & Terry were great to work with! They made the purchase of my Mitsubishi Outlander Sport a fun and enjoyable experience!

Terry is an awesome salesman and truly very informative and helpful in helping us with our car purchase.

Luis and Sly make buying a car fun and painless! Not only that but they work hard to get their customers the best deals possible. They truly have the customer in mind during the entire sale.This is our second purchase with them and we’ll always come back to work with them both. Thanks for helping my wife and I get into the Ram and Jeep.If anyone is in the market make sure you stop here and ask for Luis, it’ll be the best experience you’ve had.Thanks guys!

EVERYONE at Auffenberg Ford in Belleville was awesome! And the great service didnt stop after the deal was made. The salesman, Jordan B. went above and beyond to help my wife get acquainted and comfortable with her new vehicle.

Anthony and the rest of the Auffenberg team did an amazing job helping us out today despite the rainy weather! We drove away in a 2016 Ford Escape with super low miles and is definitely the nicest car I have ever owned! Thank you guys for being the friendliest and most helpful dealership in the area.

If you go here please talk to Jerome West! I went in thinking I wasn’t going to leave with a car but Jerome worked his magic and I went home with my dream car. On top of that he gave me and my fiancé some wonderful advice on out upcoming nuptials. Usually salesman are pushy and detached but Jerome was so attentive and caring. He has gained a customer for life.

Amazing service and the people car about you getting a quality vehicle!

Overall a very good experience and nice group of people to work with they are kid friendly which was very nice during the whole process.Jerome West was great to work with from start to finish he got us in the vehicle we wanted and are happy with at a price we are happy with.he was very understanding and helpful thank you again for your help jerome!

Luis Martinez toon care of my sone getting his new truck along with myself he is a great sales person and all around good guy! He made the buying process easy. Sly helped get my rates down and saved me alot of money.

Purchased a 2013 Jetta. I was told by the salesman, the finance officer and the manager it was certified. I found out less than a year later it was not. On top of that auffenberg Volkswagen diagnosed it incorrectly and wanted to charge over a thousand dollars to fix. I bought a scanner and fixed it myself for 30$. It has been fixed for over 6 months now. So what ever they tell you make them put it in writing and double check the paperwork.

We were unable to find the vehicle we wanted for a price we were willing to pay close to home so we decided to purchase from Auffenberg which is 800 miles from our home. Michael worked with me throughout the deal and was quick to answer my questions and return phone calls. We came to terms over the phone and nothing changed when we got there to purchase the car. After meeting with Michael, we met with Jason in finance and that too was an outstanding experience. He worked with me to find the extended warranty that I wanted and did not try to pressure me into other things that I didn’t want. Even had a chance to work with Alex the Sales Manager and he was instrumental in putting the final touches on an excellent experience that was well worth the drive.

This is the absolute worst place I have ever bought a car at. The only reason we completed the purchase is because they had the only one we could find that was certified preowned in the model my daughter wanted. We walked in at noon and gave them info for financing. Told them what car we wanted. Left in the car for test drive around 1:30 while they said they were working on financing. Came back at 4pm. The sales man lied and told us my daughter had been approved for a loan and they had not even ran her credit. Got mad and started asking to see real #s as to interest rate and sale price when all they wanted to do was talk payment amounts around 5 to 6pm. Had to walk out causing a scene for a manager to come clean and tell me that she had not been submitted for a loan because they wanted me to co-sign for more loan options. I refuse because I wanted her to try on her own first. I knew some one would should finance her because she had save up a huge down payment. Finally closed the deal at 8pm giving them 5 grand down. 3 weeks later they start calling my daughter telling her they need more info for her loan and asking her for relatives in the area names and address. I called the loan company directly. Found out the finance department did not verify with the lender that we lived in an area the company serviced. Not even eligible for a loan with that company. Now Auffenberg has her 5 grand down payment and I had to work things out with the loan company personally or return the car and hope we got her 5 grand back with out suing them. The finance company agreed to work with us because I told them I would just get the loan from a local bank and co sign if needed. In the end the finance company made it right not the stealer -ship. Auffenbergs stealer-ships are SNAKES. Buyer Be Ware.

Awesome customer service great with detail my salesman Mr Lynch was awesome

Great overall experience with auffenberg Ford Belleville! Kyle was awesome great salesman!! Go see them if you are in the market for a new vehicle!!

This place is really convenient because of the location. It seems like the light is timed in a way to make you have to sit and wait for the next one and look over at their vehicles. The lot is bigger than it appears so you really need to stop and check it out for yourself. And never fails and even after buying my own truck that Im sitting at the lights and seeing another truck that I want to go check out. I also really like the clear-cut pricing on the windows. I hate going to dealers where nothing is marked and you are required to ask the dealership. For me thats a telltale sign to walk away

We found a car on line at Auffenberg Ford Belleville. Alexis was fantastic. We had all our facts before we arrived on a Saturday. The car was in service and had not been detailed yet. Alexis made sure we were aware of that. Jordan Breakfield was our Sales Consultant. He did a great job. He kept his word. And worked on our time line to have the car ready for us. We made our purchase on a Saturday and the car was ready for us quickly. My wife loves her new car. Thank you Jordan and thank you Auffenberg for having a good sales manager in Belleville to compliment Jordan Breakfield. I highly recommend these guys.

The entire process of my car purchase was awesome. I experienced friendly and courteous service at Audenberg Ford. If anyones looking to buy a vehicle, this is the place you need.

What a great experience!! We had to have our 2015 F150 truck repaired after a deer ran into the drivers door on Route 3 in Columbia. Chadd was amazing, he kept us notified through each step of the process so we always knew what was being done. Him and his team in the body shop did a great job on the truck the paint and pin stripe look perfect. I highly recommend the paint and body shop here for anyone who is looking for quality work and friendly service.

Very nice experienced salespeople. They will work with you to get a deal worked out and they don’t pressure you to make a purchase. Very good experience with honest people. I would recommend this dealership to others

Customer service was great and the salesman guys they was awesome

Will Pagan and the rest of the team made my car buying experience easy and hassle free. Will listened to my needs and found me the perfect vehicle for a great price. Thanks for helping me find my teenage driver the perfect first car.

Big oof - car wont start today. Serious engine problems suspected. Obviously, I know that you can only expect so much, and I predicted it would last about 2 years before it would break down, so now surprise there. However, having shelled out 9800 plus full coverage insurance, I can safely say that I didnt get much for my money. Also, still have to pay the loan off. They got me. They got me good.

The mini van I went to go look at was not as advertised. Completely different color and a lot of blemishes. Dont think I will be back

John Floyd was great at helping me get into a new car (new to me) and he did everything he could and was successful at it! I highly recommend him to my friends and family! :)

Outstanding service from the staff. Everyone was friendly and knowledgeable. Would recommend buying from them.

Wonderful experience will always go back to them to buy a car

I do not care for hard sales or games with “someone else is interested in this same vehicle”. My salesman Jonathan Spearman understood that and was very professional. It wasn’t a pressure sale at all. Todd Ogle did a wonderful job of keeping the closing process quick and efficient which is so appreciated. Great experience!

Jerome West has never let us down and this time was no exception. Our recent purchase, Mazda CX-5, will make the 7th car we have purchased from Auffenburg! Check them out!

Ronnie the gentleman who waited on myself and my girlfriend was very helpful and knew what I needed for my car

Mr. West was really helpful got me the deal I wanted fast and easy .

We need to speak to the owner. We purchased a vehicle from auffenberg Ford in Belleville. The sales man was rude, would not speak to me and would only talk nicely to my husband. He was sexist towards women, and would not even look at me hardly or take me seriously.Mike wheeler was rude, disrespectful and did not care about the customer. His one concern was about having lunch with his mom instead of coming to work on time to finish the deal. We noticed that there were clearly accidents and he brushed it off. It was mentioned several times about our concerns, since the accidents were never mentioned, and we thought what else could be wrong.Mike said there was nothing to worry about and it was cosmetic and some accidents dont need to be reported.On 3/25 we purchased the car and had to have it towed not even 24 hours later back to the dealership so it could be looked at. The dealership had the car from 3/26 to 4/12. On 4/12 we came to get the vehicle and got 10 miles down the road had to put a gallon of coolant in only to have all of it leak out on the flying j lot. The dealership them refused to pay for the repairs and said it is not their responsibility. There is no concern for the customer. It is not a good place for kids. All they care about is how much money they can squeeze out of you.You better have a good tow plan if you purchase a vehicle from them. The car is still at the dealership and we received a phone call telling us about a quote to fix the vehicle which breaks the federal breach of warranty laws if you dont qualify for lemon protection laws. There are also nationwide consumer rights protecting customers. We have not heard from the sales rep (Mike Wheeler) or the finance department, just the service department. We even asked the service department about the vehicle to make sure the problems were fixed and we were assured it was taken care of. They said everything was fixed, and inspected, and that the technician was out of the office so we couldnt talk to him.

Worst experience ever. We drive 2 hours to look at a vehicle ready to buy. They Didnt have anyone to do an appraisal on my vehicle had to wait almost an hour just for appraisal. Sales man more concerned with being on his cellphone than trying to make a deal. When I was low balled trade value for my truck the sales man got smart a** and said if you think you can get what your looking for sell it outright and put the cash on the truck. Will never go back nor recommend this place. Spent 2 and half hours pretty much sitting in a chair. Told sales man truck we were looking at had a miss and he didnt seem concerned.Honestly John didnt seem to care if he made a sale or not

Service dept is horrible, never been treated so horribly, almost made my wife cry also. Definitely need to overhaul the department.Went to OFallon great people there.

Jerome West was a great help today finding the perfect SUV. I thought I would be searching all day to find what I wanted. Jerome helped me find it very quickly and helped to get me in and out as fast as possible

Jordan Breakfield was helpful, attentive, and informative when helping purchase my 2012 Ford Escape. He checked the Carfax on the vehicle before I could even ask. Explained to me small quirks about my vehicle while waiting for financing. Took great care of me overall during my purchase. Will definitely be returning in the future!

Service work needed to be done.

Super quick and easy no pressure experience. LOVE my Bronco thank you!

I have now bought my second truck from Charlie Kohler at Auffenberg‘s Ford in Belleville… He is definitely the most knowledgeable and professional dealer I’ve ever dealt with… Highly recommended A+!!!

Was very satisfied with the buying experience.John is a very nice man he treated me with the up most respect and very courteous. The whole staff was wonderful.Can’t wait to get to know my 2014 Acadia.Will definitely recommend Auffenberg to family and friends.Thank you Affenberg

I would like to thank Auffenberg for a great experience on purchasing a new vehicle, my salesman Jerome West did a awesome job he was very professional and courteous, thank you again for a great buying experience.

Great customer service..fast and friendly..

Great customer service and all the sales people.

I had an excellent experience with the team at Auffenberg. John Floyd was a terrific team member. John was very knowledgeable, well versed on all the vehicles on the lot, and very patient without being pushy. Jack and Jason were both a pleasure and helped make the experience pleasurable. We have purchased 8 vehicles from Auffenberg and will never go anywhere else.

The people were nice and helpful. They were able to find me a vehicle similar to what i wanted but not exactly. All in all not too bad of an experience, but it definitely took longer than expected.

Our salesman Jordan was excellent to deal with and the finance manager James also made things very simple and painless and both stayed till almost 10pm to finish our deal.

Great experience every time, will return in the future!

Had a very good conversation with an up and coming future salesman of the month. Joey Hamilton did a great job in a non pressing sales approach getting and giving all the information I needed to make an informed decision.

I met with Jordan Breakfield and had a very interesting and fun car buying experience. Got a great car!

My wife and I purchased a new Explorer less than a month ago. we have now taken the Explorer back to service three times all for battery/charging issues. Yes we have an all encompassing warranty but it isnt the cost to Auffenberg that has us upset. We both work and each time we have to take the vehicle to Auffenberg Service Department, they cannot fix on the spot and we have to leave the Explorer. This means one of us is without a vehicle for the day and we have to make arrangements with someone to either take us to and from work or rent a car or just not work that day.This time I mentioned to our salesman (after the service department told us not their problem, rent a car) how we are getting tired of the same issue coming up and the service department not fixing the problem once and for all. He said he would have the manager call us and make it right. well its been almost 24 hours since that call and we have not heard from anyone. So now day two is shot. Tomorrow I have begged a friend to transport me so my wife can have my vehicle tomorrow as there is no promise when the repair will be completed.I can tell you when it comes time to replace my truck, Auffenberg will not be on my list of search dealers with service like this.update:A Tim Clark (I assume some sort of dealer location manager) contacted me. He wasnt the least bit concerned with the wrong that Auffenberg did to my wife and I all he wanted to tell me is how it was the fault of the chip shortage which resulted in a car shortage and that the state of Illinois and Ford wouldnt allow them to help us with transportation.Just sickening actually that they would run from any ownership of the problem with a new car that they couldnt fix without 3 visits and my wife having to miss work because they wouldnt furnish transportation for an obviously defective vehicle.I told him it was hard to use that excuse with dozens of vehicles on the lot and I dont care about some nonsensical law by Illinois or guidelines by Ford that would be his problem to resolve if he truly wanted to actually provide good service to his customers. If they reallywanted to take care of a customer that just spent $40,000+, they could have figured something out and not have waited weeks after the repair to call and just make excuses.DO NOT go to Auffenberg to buy a vehicle. I plan to tell everyone I can about Auffenbergs poor service department and Auffengbergs policies for taking care of customers when a defective vehicle they sold and warrantied is involved.

Ask for Jerome! He is amazing so helpful even if you are with a Diva! 😆

This is the second car we’ve bought at Auffenberg Ford in Belleville. It is a great dealership. Honestly though, the best part of our car buying experience this time around was our salesman Charlie. He was a pleasure to work with. We will definitely return to this dealership in the future.

Best car buying experience ever! The sales service at Auffenberg Ford Belleville is above and beyond the best car dealership around. The friendly staff stayed atune to my interest in vehicles and did an amazing job matching me with the car I wanted. As soon as I stepped foot on the lot I was treated with the upmost respect and professional courtesy as a valued customer. I test drove a few different cars of my choice and never once felt pressured to make any quick decisions. The sales team then provided me with buying options and made the whole car buying experience easy. I would highly recommend you to visit Auffenberg Ford Belleville.

Salesman Jordan is a highly recommended individual in my book. He kept to business while being able to joke and have a good time it also seemed like we connected instead of it feeling like talking to a person that doesn’t want to be there. It was an amazing experience for my first time buying a car from a dealership I would definitely return as long as Jordan was my salesman again ⭐️⭐️⭐️⭐️⭐️ Five Star service from Jordan

John Floyd was great to work with. Super friendly and helpful. Entire staff was awesome.

Everyone was very helpful and courteous. I am very satisfied with my experience.

Awesome. Every one from Mike to Jack then to Jeremy. I have never had such a pleasant car buying experience in all of my years. If you want to be treated fairly and respect i would recomnend the Auffenberg group. Thanks guys!

Have bought three cars from Auffenburg. They are a car dealer. Do your research on financing and worth. They will work with you!

Honestly I think this was the best car shopping experience ive had. I took my daughter and we found a pre-certified Ford Fusion. Thanks Jay Spearman for the great experience! And finance was super too! They have a great maintenance package that we opted for as well. I recommend Auffenberg Ford of Belleville to anyone who is looking.

Best car buying experience ever. Big shout out to Jeremy and Jordan.

I bought my second car from here very good customer service very professional Jeremy and John worked hard and took out time to help me find the suv I wanted I really enjoyed working with them thanks guys I would highly recommend auffenberg Ford Belleville

I bought a Volkswagen last month from Will. He has been incredibly helpful to me. My car was supposed to have a headlight replacement before being given to me to take home. There was a communication issue with Volkswagen about the repair. Long story short, Will and Mike Murphy have gone above and beyond customer service to help fix this issue. I love my car and I am thankful for the superior customer service!

Very nice staff. They were upfront and answered all the questions I had. For being my first car they helped me a ton.

My salesman terry was amazing and worked with us on all of our needs in finding a vehcile

Brock and Jordan were awesome! Brock catered to my needs, patient and very honest/down to earth. I could not have asked more from him. He was very kind and will definitely send clients his way!!!

Thank you so much, Auffenburg Ford in Belleville IL, for our car. A big shout out to DAVID HICKS and LUIS MARTINEZ for taking the time to stay late in the evening to make sure that everything was taken care of the way we asked it to be. A special thanks to DAVID HICKS for being so kind to let us know that we left my winter coat in the office. His no problem attitude was much appreciated as well as his kindness in notifing me and waiting for me to come back and get my coat! These guys are the real deal if you are looking for a car!

Absolute pleasure to deal with. Professional and stress free.

My truck was in there 4 different times and Everytime they told me it was fixed and thousands of dollars later it still wasnt fixed

Excellent service, very thorough. I would definitely recommend Auffenberg and John Floyd.

Made the whole experience wonderful!! Will definitely be back in.