I know I will always get good advice when I go into Appliance Land. I’ve ordered appliances there before, and delivery has been smooth. They were helpful when I was looking for an appliance to fit into a small space in my old home. I mostly appreciate the personal expertise available to answer all your silly questions, and the offer to look up multiple items availability.

I’m a repeat customer and always impressed by the sales staff range of technical knowledge. Price are on par or below big box stores. I’m very glad to say I’d purchase from them again. Recommend.

Very helpful staff, got us the refrigerator we were after and delivered it in less than a week.

Update 9/22: Delivery of both appliances is set for 9/24 and I’m pleased so far by house management at the AL Annapolis location worked to make this right.Update as of 9/8: I was able to speak with Chris, the general manager, and share my experience at their Beltsville location. He was very, open, understanding, and talked me through the concerns I had for the items I wanted to purchase and install. My impression based on this conversation has changed for the better and am hopeful Ill leave as a satisfied customer.Appliance Land had come recommended by local residents for their service. However, the customer service experience there was off putting and insulting. I appreciate the gentlemen taking time to speak with me about the options, but his demeanor aired on the side of abrasive and condescending. The information about the limitations associated COVID which resulted in limited inventory options was helpful. But when I asked him to clarify something he breezed through, he responded with you werent listening. I am visually impaired and have difficulty with hearing when people use the mask, which is something most people find challenging. So speaking more slowly would have been helpful. I did not need him insulting my intelligence with his attitude. I was ready to spend a good amount of money there based on the recommendation for this local business. But I was happy to leave and go elsewhere.

About 6 months ago, I purchased a Speed queen washing machine here. The people who work here are knowledgeable and honest. When I made my purchase after the second visit, there was a different salesman, but he gave the commission to the original salesman. I couldn’t be happier with my decision to purchase the washing machine voted best by women. The two gentlemen I spoke with here also highly recommended Speed queen machines. They were very articulate in telling me the reasons why while pricey, it’s a best buy. While Consumer Reports (CR) gives higher ratings to other brands, it, too, indicates that Speed queen is preferred by women. The machine I purchased less than 5 years ago was rated best overall by CR, and it did not get our clothes clean and often malfunctioned. I recommend that no one buys a washing machine with a short agitator. Also, why do you think most laundromats only have Speed queens?

Didnt purchase anything as I was looking for parts..however, the gentleman a black brother was so polite, very helpful, understanding to my questions and good to offer constructive suggestions

Great appliance for a good price. Always come back for more appliances

Dennis was.very helpful and knowledgeable. I got a quick delivery date and the delivery was very professional. They did an excellent installation, left the area clean and were pleasant without being intrusive. Very pleased.

Good sales guy! Wayne was very knowledgeable & helpful.

My wife went there looking for a fridge in the beginning of July. We had heard great things from a friend buying for a new house. However, when there, the sales lady did not wear a mask and kept getting closer and closer to my wife despite her attempts to keep backing up. As we are a family with 3 high risk people, we take COVID 19 seriously. It was annoying to have the sales lady not follow the masking guidelines, and it cost them a sale.

Good prices and selection. Well-informed sales staff. Check out the very cool IoT price tags-- manufacturers can adjust them remotely. Totally 😎

I had a great experience with the two gentlemen in the store who are very knowledgeable and helpful, able to steer me to the best appliance for my needs. A year and a half ago I bought a microwave, the installation was on time, fast and efficient. Last week, I bought a new washing machine, it was just delivered, and again the installation was on time fast and efficient. Such a pleasant experience to deal with knowledgeable people, and effective installers.

Sold and delivered a washing machine that did not turn on. Received horrible customer service, I would not recommend this place to anyone.

I was tailgated on the 495 by an Appliance Land delivery truck for several miles while going the speed limit. It was unsafe in my opinion and foolish to drive in such a way in a vehicle that is essentially a giant billboard for the company.

Extemely knowledgeable and helpful.

Rude employees