They system was down and could only accept cash payment. I had to walk half a mile to find atm. This took up much time. There could be better convenience for situations like this. Pricing is not transparent at this location beware.

One of the main reasons I go to NTB for an oil change is because they include tire rotation with the service. After my oil change I noticed that my tires werent rotated even though I specifically made sure that this was going to be done when I left the car. When I mentioned it to the manager he said that they didnt do it because the best tires were already on the back. I dont accept this explanation since the whole reason you rotate tires is to be sure that they are getting even wear even if you rotate them from side to side. I asked him if he could do it anyway and he said he just didnt have anyone there to do it for me at that time. I accept that explanation. I wish he would have told me that initially. What is even more disturbing is when the manager asked me if I was in their system for coupons. I told him I was in their system by my phone number if thats what he was talking about. He said no this is for future discounts like the discount of $20 they had given me that day which I thought was nice. He told me what to search for on my phone and then asked me if it was okay if he did it for me. I said fine and handed him my phone, thinking I was getting signed up for future $20 discounts when all along he was giving himself a five-star Google review which I have now changed. After these deceptions I am now worried if my oil was actually changed at all not to mention the battery check I asked for.

My appt was for 9:30am, it is now 2pm and they STILL havent finished with my car. I was quoted 160 for the services I required (wipers replaced, headlight replaced, oil change), suddenly 2hrs later (still hadnt started working on my car as of yet) Im approached and told I have to pay an extra 270 for labor since they apparently have to remove my bumper to change a head light bulb (as your manager stated I have one of those fancy ppl European cars, its a Saab). You knew what you would have to do with my vehicle the moment you checked my vehicle make and model in,so why quote me 160 then jump up to 450, total money grab.. Mind you this person was rude and very nonchalant with various customers including myself. Then on top of the bad service, bad experience, losing almost an entire day waiting, and being outright lied to about pricing I go to the restroom and it was filthy, soap dispenser on the floor, toilet not clean. So overall this has been a horrible experience. AVOID THIS LOCATION AT ALL COST

Was in and out in less than an hrPrompt service and everyone was friendly

Made appointment online for an oil change, checked the box that said Id be waiting. Arrived 15 minutes early. Told Id have to leave car overnight. I guess this wont be my new auto service location.

Great service and fixed my car very quickly

They fixed my issues. The mechanic and the Rep I interacted with was great. As far as the manager Joy Roy he wasn’t warm and lacked that customer service aspect. Honestly, his demeanor was off putting.

Technician was very courteous and explained the details of my repairs in detail with helpful hints. Prices are a little high and and prepare to wait.

Joy in NTB is the best person I met at ntb who gave me a good service. Highly recommend

Friendly and helpful staff however they seem a bit understaffed and unable to provide customer excellence through proactive and clear communication to their customers. Couldn’t get through by phone for an update and car wasn’t ready when expected. Better timelines on repairs and follow ups would go a long way.

Alex was great seems like does a lot around there. however i️ was told the service would only take an hour (oil change) and 2 hours later i️ did not receive a call. also note to store manager don’t tell people they have “fancy” or crazy names, funny to some, off putting to others. Would recommend and will be likely to return.

First the bad then the good. They seem to be a little under staffed. I have a Metcedes benz a they lost my wheel center cap. They said they would pay if I bring back receipt only problem is you have to buy a set of 4 cant buy 1. Please help. Now the good. When my car was pulled in the service was quick and the tech Gary a gem.Awaitng for them to open to ask Mr. Gary a question. He knows his stuff. I still would return.

Unfortunately I had a rough day and then I came to NTB. I had the pleasure of meeting Joy. He was helpful from the start to finish of assisting my needs for my vehicle. The team was efficient who worked on my car. They answered and facilitated my questions. Thanks guys you rocked it!!!

My name is Lavanda and I’m so appreciative to Alex & Victor. I was stranded with a run flat tire and they both we’re a life saver. The customer service that was extended to me is five stars. Alex was very kind in explaining to me about this particular flat tire that I had. He was able to locate the Continental tire that I needed. Victor was very nice and told me that he would put me back on the road safely. Thank you to both Alex & Victor saving the day.

Professionalism at its best!!! Courteous and explained everything in detail to what was going on with my vehicle. Price was at least 25% cheaper than all the other places in this area. Sergio & Crew will definitely be servicing mine and my entire familys vehicles from this day forward. A+ on this shops Customer Service.

I made an appointment but the tire I wanted wasnt available, understandable. I was told they would order it and call me to let me know when it was in. A week later I call back and the tire was never ordered and am told it cannot be ordered to the store. Its a Michelin Defender Tire, advertised in their store... NATIONAL TIRE & battery.

Alex was very kind at the front desk and made sure my information was correct without rushing. I got an alignment by Vic who is highly knowledgeable and took time to kindly explain the other brake and shock repair I would need in a way I could understand. My car was ready ahead of time and I was able to wait inside for about an hour while they took care of my Mercedes. Thank you.

Took forever just to change 4 tires. Called to check on my car and nobody would answer the phone. Customer service not that great.

This location lacks transparency in pricing their customers for car services.The shop price quote was higher than the actual online quote price for car service. Disappointed. Unprofessional Business Etiquette...

Joy Roy is amazing! He is the store manager and was very helpful and resourceful. I would highly recommend!

The service here is excellent. I had a 10:30 appointment but they were able to take me early and finish the job quick and easy you 10:17. Mr. Joy’s and the technician customer service are very much appreciated.

Great experience! Super courteous and fast, as well as helpful :)

I returned to have my car service by the technician Gary James who performed service on my vehicle because he does excellent work. He will explain and show you what need to be done. I highly recommend his service.Thanks,Marie D

Great customer service. I was stuck on the side of the road for 3 hours before I received help. My husband called Sergio at this spot and he ensure that my service was reasonable and quick despite the fact that he had other customers ahead of me. I was able to get back on the road to sc. thanks Sergio

Got in and out because I couldn’t wait 2 hours but I got my tire and truck aligned in 45 min. Thank you guys for your help!

Very pleasurable experience. Had no appointment but was in and out in a timely manor. Joy at the front desk worked well as a facilitator. The technician Gary was very knowledgeable and explained my issues and options in detail

Thought I placed a appointment for 5/1/2021. Joy helped out and was able to get me in last minute. Great customer service experience

Alex & Joy were very patient with me and had excellent customer service! I will always return because the experience and I was satisfied. 5 STARS

Excellent customer service. Roy, the manager, was able to get us in the same day I called and we were in and out in about forty minutes.

Very good customer service & the work was done in a timely manner.

Made and appointment online and called ahead to make sure they could work on a dually. Arrived and sat there for almost an hour before someone came out and told my husband that they were not able to work in the truck. Only getting 2 stars (instead of 1) for the sorry for your troubles discount on the tires we eventually bought and had installed elsewhere.

These guys are pros. I had a nail puncture that needed quick action to get me back on the road for a cross state drive, and even on a busy afternoon they were able to get me in and out quickly. Good price, great service.

Great service. Friendly employees.

Joy was very professional and handled all emergency services and concerns in a timely fashion, in order to have safe transportation to and from work.

Just moved to the area from Miami! I’ve heard about the company and decided to make an appointment. Upon arrival met Sergio who recommended a better tire with excellent handle for my Maxima. With one call the tires were transferred to his store for install the next day. I called the 18th and spoke with Joy (who was mad helpful) requesting to change my appointment because of the snow storm in which he was accommodating. Upon arrival today he remembered my name and my tires were ready. The installation team stopped by the waiting room to introduce himself and confirmed my services. The install was quick and I’m on my way. If anyone needing service please stop by you won’t be disappointed.

Joy Roy is the best manager i have ever met at any ntb. Great job hiring him. Thanks

The manager, Joy, had my car in and out quickly and the tech, Gary was very polite. I highly recommend this location for all of your automotive needs!

Joy at the front was very helpful. Staff kept me up to date with checking brakes and getting everything done.

Came back after a bad experience in the past. Glad to meet the new managers. Hope to come back again for another good service

Excellent service at the Beltsville location.... I highly recommend this location if youre in need of an alignment... The manager Joy was extremely helpful....

Alex and Joy was a great help to get me in without an appointment. In and out quickly and great customer service.

Disconcerting, at best. I was there for four hours so I had ample time to observe. I will say the employees, all of them were courteous, personable and professional. They really seemed to know their jobs and performed well at them. The only complaints I heard from other customers were their practices of luring you in with deals that werent really whats advertised. Probably regular industry standards in a competitive market. They are methodical in their methods of operation most likely be due to law suits in my opinion. That can be a good thing. I didnt have an appointment but they still serviced me. Although 4:hours still seem to be excessive to buy 2 tires and have them installed. I have no qualms with that as it was a holiday and I was in no rush. The primary reason I gave them only two stars is because the waiting room is horrendous. Im not blaming the workers because like most businesses, they are understaffed, over worked and obviously they cant keep up with the total maintenance of their facility. However the company should make this a priority. The waiting room was sparsely lit. I guess they were trying to save on utilities? The room was dirty dirty, you could smell garbage. The mens bathroom was filthy, the top of the toilet tank was on the floor and the toilet was running full blast as the stopper was up. Cant save money like that. The floor was filthy and I saw several creepy critters moving around. The room needs to be painted and spruced up in a major way. Open sugar and creamer containers, no evidence of any coffee being prepared in a while. A flat screen on the counter because the former TV mounted space above was empty. The chairs were ok though. But how can you say you are practicing best practices in pandemic mode and have a filthy waiting room. The entire place looked dirty and disorganized, in my opinion. So dirty the virus probably couldnt survive in that room. Oh well lets hope they clean it up. I got the tires I wanted so lets hope they hold up.

Today was awesome! NTB in Beltsville, Maryland is the best service center hands down!!!! The staff went the extra mile to help me and the customer service was excellent, Mr. Joy was the front desk assistance who helped me.

I had visited NTB and they were able to accommodate me for an appointment as soon as they had available! Joy assisted me with getting my car checked in and it was quick and easy!!

I have been to the Beltsville location several times and have always been treated with respect. On this occasion I was greeted by Cornell. He was very friendly, respectful and professional. Whenever I called the location to get an update the entire staff was willing to help. I would recommend this location for your tire and battery needs 😊

Very nice business! Employees are very nice and knowledgeable about their products and services. I recommend this NTB to all my family and friends!

Joy the manager was awesome. Helped me over the ph with details. Thank you

Love the service. Alex was great and Alex the service guy was great also...#1 in my book!

Absolutely terrible. DO NOT GO HERE. Told me I cross threaded my lug stud had to be ripped off. I take their word for it and agree. Come back a month later with another issue and they say I cross threaded two more. I NEVER TOUCHED THE LUGS THIS TIME. They blatantly lied because they did not want to admit this mistake for what I am now convinced is 3 times. Ended up spending over 500 in repairs. Just a bunch of scammers with torque guns. Please please find anywhere else to go.

JOY Roy is a really great friendly and helpful guy. Also good looking with a great sense of humor

Gary and Joy took care of my car as always and maintained the level of customer service any car owner would dream of!

Joy and his crew takes care of you. I appreciate the customer service. Been coming to this NTB for over 2 years now. Great service!

It’s been a fantastic experience getting my tires changed here. If you live in the area I highly recommend it.

Joy and Alex took really good care of me. Quick service and great customer service.

Joy and Alex super cool. Best NTB ever. Thank you

This is the best place where you can bring your car to get your tires alignment and many moreThe workers are so nice manager joy was so helpful and kind give me all the right information I truly recommend this place!!

Great customer service! In and out within 30 minutes for 2 tires with installation. I highly recommend this location.

Joy Roy was great! Great customer service !

As I walked in immediately Joy Roy assisted me. He got me in and out and no time and even looked out for me anyway he could by helping me save a few extra bucks :) will definitely recommend NTB to National Tire & Battery to everyone looking to get their vehicle serviced.

Manager like Joy Roy is what keeps me coming back to ntb

I visited NTB Tire in Beltsville. I like how the employees make you feel like youre part of the family. Joy was the one who stepped in to assist me. He provided the best customer service.

Great service by the new manager Joy Roy. I will absolutely return for future business on all my vehicles.

Joy gave me a great discount. People here are nice and professional.

Great customer service and good communication. Joy was great to work with and Alex got my car riding smooth!

Great place of service, good discounts, and fast response

Great staff and service! Would definitely recommend this store!

We had a great experience with Joy who helped us out with getting new tires for my car. It was my first time coming here and it won’t be my last.

This NTB seems to be under new management. Great service. Courteous and honest! Thanks to Ramone for educating me and taking care of my Jeep!

They had my car in and out for tire balancing. Highly recommend.

Joy was professional friendly and funny. Brightened my day. Thank you NTB for hiring employees like him

They helped me last minute and they were perfect and great customer service.

Needed tires in a hurry the staff was pleasant and extremely helpful. Joy was most pleasant👍

Joy and NTB helped me with my vehicle. Great job thank you

Joy Roy and Gary took care of my vehicle. Great service thank you

Joy and Alex,Took care of my wife’s car and my truck with excellent service to our vehicles.

Friendly service and and worked me in on a busy day. Great job and fair price.

Ntb and Joy did an amazing job. Helped me with my flat tire.

Ntb Beltsville the bombskillet. Bammm

Cornell and his team did an amazing job, quick and efficient. Cornell provided great customer care and patience with helping me deal with the insurance company. Amazing team at this location. Thanks guys!

Great service. Quick and friendly. Joy is the best in the business.

Excellent customer service! The manager Joy Was very professional and helpful.

Joy helped me with my tires. Thank you good job

NTB OFFERS GREAT SERVICE FAST, EFFICIENT,CURTIOUS, IMFOMATIVE,AND ALL AROUND GREAT SERVICE.

Joy, I thanks for the service. Really good.. I appreciate it...

Ntb beltsville the best. Thnx

Ive been going for several years. Good service. Joy is very helpful.

This is the Best place. Best customer service best mechanic

Alex the manager was very professional and helpful. Thank you ntb Beltsville

Joy Roy was very friendly. I thank him for the professionalism. I will always bring my business.

Joy and Vic were delightful to work with and took care of me with experience and speed.

Joy and the crew over here are great and speedy and knowledgeable check them out

I had a great experience at NTB Beltsville. I was served quickly and efficiently and given a detailed explanation of what was wrong with my car. The staff helped me pick out the right parts for my car and I was out quickly.

The manager Joy and the technician Alex treated me very professionally and the service was very fastI will be back !!!

The manager Joy and his staff at the NTB in Beltsville, Maryland, were very courteous and professional while assisting me with my tire needs. I would recommend this NTB locationto my family and friends!Great job!

Joy was awesome he really helped me out! I highly recommended!

Joy Roy and Alex at NTB at Beltsville are very helpful and professional. Thank you

What a great service by Joy Roy

Joy the best person that I have ever met!!!Great customer service great personalityI would come again again

The ppl were great

Joy at NTB was absolutely a gem. Thank you all for servicing my vehicle.