Thank you Cub smart for saving my me from this RV nightmare. If youre coming to California please dont bring your RV cuz theres nowhere to park it and if you do find somewhere to park it it is a living nightmare

This company canceled my lease less than a month after I signed it with no reason given. That will not respond to my request to refund my prorated rent or tell me anything about what I could possibly have done wrong. I had rented an outdoor space to store my travel trailer and as far as I am aware there was no problems. These people left me to scramble to find a new spot to store my trailer as well as being out nearly $200. Dont rent storage space from this company. Their policies are not pro consumer at all.

Ease of getting a storage unit, fair prices the customer service is always friendly and helpful and the hours are great

On-site manager . Great service

Terrible experience. Security is atrocious. No amentities and No communication. Don’t recommend to anyone and recommend that anyone using this CubeSmart vacate. 100% dissatisfied. Actually ZERO stars!

Professional, helpful and informative. Thank you.

I rented a space at Cube Smart Benicia six months ago. I researched rates before renting and choose Cube Smart because of the price. Then suddenly I received a postcard today telling me my rate would go up by 10%. When I called the store manager, he basically said that rate hikes were random and that sometimes they go up after six months and sometimes after a year. When I asked him why a rate would go up after just six months, he didnt know, and told me that it doesnt say it wont go up in the contract. I call this bait and switch. Advertise a rate and then in just six months raise it randomly. A place like CubeSmart understands that customers cant easily move their stuff and probably wont do it because of an extra $10 a month. So the customer is basically stuck, and wondering when the next rate increase will be.

EVERYONE WAS/IS VERY KIND, PERSONABLE, AND CUSTOMER SERVICE ORIENTED!! NO MATTER WHAT DAY I SHOWED UP, SOMEONE WAS THERE TO GREET ME, AND ANSWER ANY QUESTIONS I MAY HAVE HAD. I GIVE YOU AN A+!

Posting 1 Star because there is No Option for Negative Stars!RV was Broken into and cab vandalized and items stolen! No Security or Cameras!

The manager was especially helpful and we really appreciated it!

Cubesmart took over our existing storage unit. We received the new cubesmart invoice for the same amount that we have been paying. When I went to pay the invoice there is now a convenience fee for $1.95, so I called and if I pay over the phone its $3.95. Where is the convenience? Ive always paid online for years previously and it doesnt cost more. I know its only $1.95 but thats not the point its the principle. Imagine thousands and thousands of people billed $1.95 or more extra every month!!!

Friendly and helpful staff.

DO NOT RENT FROM THIS PLACE! They are liars and just want to take your money and lock you out so they can auction your things! I paid rent and obeyed all the rules and they made up some bogus complaints to justify locking me out and taking my locks off. They leave the gate open some nights, often for more than 24 hours with no explanation, and ive seen at least 2 storages that got broken into and the locks cut off.

Jason, Manager at CubeSmart Benicia, CA made all the difference in our experience. He worked so well with our upgrades and helping us understand the whole process.

Easy access in and out of facility. Everyone that I spoke with on the phone was very informative and willing to help with any questions I had. grounds were always clean and very well kept.

Jason was kind and helpful getting me set up as a new customer.

Wish I could give zero stars.I’m rented a 10x10 storage unit at cubesmart in Benicia, CA from 2018-2020. The light outside above my unit wasn’t fixed for a year. There was cobwebs & dirt debris all around my unit. When I first asked David, the on-site manager, when the light would be repaired, he could not give me an answer. I told him I didn’t feel safe with the light being out, and he wrote off my concerns by telling me there hadn’t been a break in since he worked there. David was very unprofessional, and when I asked to speak to someone else about the matter, he said there was no one else.On the website, the units are listed as clean, “well lit” and the managers are trained to give award winning service. To my experience, none of these statements are true.I was very disappointed by the debris, broken light and incompetent & negligent management. I moved everything to Fleetview and I’m very happy there.

Jason was awesome. I was upset when benicia CubeSmart would not accept my debit card which was a new debit card and I know it was working cuz I paid all my bills with it this morning. For some reason even though it accepted the penny test it wouldnt accept the payment period Jason was kind enough to accept the check payment and he did great customer service with his patients and tone of voice and kid gloves. Thank you Jason

Convenient and staff were helpful

Clean storage units. Office man nice. Private wiy large gate.

Troy has been a great help, very professional and friendly in helping bring my bill current and changing my bill period. He is a great guy and to be commended.David has also been a pro and very helpful to my needs. I will always recommend cubesmart to my friends.

My things were gone through, ransacked and they wont help !!!! Just high prices and No security or cameras!!!!!!!!!!!!!

I had a very positive experience here and both people I dealt with were friendly and professional.

Easy hastel free... Me moving yad absolutely nothing to do with your services... Moved for personal reasons...

Staff very competent and eager to please. These days you are lucky if you dont get attitude and incompetence but the two men that manage this place are quite a bit above average. I store a large motor home there and there have been times when they were able to resolve a couple of situations for me and their attitude made a difference.

Shout out to Ben for excellent customer service. He greeted us with a smile as we walked in just minutes before closing and served us with kindness and respect as he stayed past closing time. If it wasnt for him, I am not sure where we would have stored our camper for the night. So grateful!

Neat secure and wheelchair accessibility.

Staff is courteous but I was not told ahead of renting that there is a required insurance fee, which makes the monthly cost a lot more than I budgeted for. It was too late to cancel on the day of move in, so very frustrating. Insurance should be the first thing that Cube Smart discusses with potential customers.

They were very interested in finding out what my needs were and fulfilling those needs, very courteous and friendly.

A manager very sensitive to my storage needs!

Really friendly services! Always reachable when I made phone calls. Roads are wide for big vehicles to pass through easily.

My first impression was that the facility looks clean, even though it is smack in the middle of a dusty industrial area. Walking into the office, I didnt exactly feel inspired by the outdated decor, but the staff made up for it with a warm welcome and great friendly service. Josh and Dave were able to quickly answer my questions even when I got technical.The price is about what I would expect in Benicia, but check their website and theres usually a discount to be found. Overall a five-star experience thanks to the next-level customer service.

Easy to enter the premises and very clean areas

Josh the manager was very pleasant and helpful. The process for signing up, paper work ect. Was easy and everything was explained simple and easy to understand. After we were done we were asked to check the gate code given, to make sure everything worked and understood how to do it. We then were shown where are space was located, the dump station and where we could wash the RV. Overall are experience was very good. We give it a thumbs up and 5 stars!

All in all very good Just wish they would tell you about their insurance, mine home insurance cover things in storage but you have to get theirs, which up the cost ! still not a bad price and the best hours ive ever seen !

Great location, easy access from the freeway. Excellent customer service, and fair prices for the space you need.

To rate our experience in one word: meh. We chose this place because the rent is cheaper than the city and the first month of storage is free. The measurements of the storage units are misleading, our unit is supposed to be 5 x 6 and when we measured with a tape measure it is less than that by good 6 inches due to the way the door is installed into the ground on the inside of the unit. Also note on the smaller units the door opening is not 5 wide. We were duped into purchasing insurance because I did not have my COI with me (on a Sunday and couldnt call my insurance) but I would not have been able to add them to my insurance policy without a unit number. You cant get a unit number without viewing the unit in person and renting it. So whatever, $12 down the drain. FYI They dont pro-rate anything and you rate will go up after the first 6 months. You need to ask them specifically about these policies in order for them to tell you. The GM leaves much to be desired in terms of friendliness and/or making you feel like you have made a good choice in choosing to give their business money. Youll mostly receive blank stares and a we got what you want attitude. A note to the staff, sometimes people are just tired from moving a bunch of boxes and this is their only break before moving those boxes again into your space, a smile and some patience can go a long way. The plus is that it is a secure space (you need a gate code to get in and out) and you can access your unit every day from 7am-10pm. The only time you really need to deal with the people there is when you move in and move out. Oh and there are zero trash cans on site.

The people in the office were very helpful.

Affordable storage. Their units are clean and well-lit. Im impressed by the cost and the look (and security) afforded my things that I have stored there. Have recommended to several friends for their storage needs.

The site manager was very friendly and helpful.

Josh made this storage space rental simple, quick, and pleasant! Enjoyed talking about microbrews with him as we completed the paperwork. The space was clean and the whole facility looks well maintained. Half of first months rent, too, with internet special. Whats not to like? 🌞

It was very easy to get a reservation on line and then when I went into the office it was a simple process. Everything was explained in detail and the unit was very clean, the whole location is very clean and tidy.

Clean facility and very friendly staff. genuinely nice and didnt treat me like a number. process was quick and easy

Super nice and helpful man at the office, who takes the time to show you different units before you decide. Units are clean and easy to access.

Great access rite off the freeway. Nice staff. Great price.

Im very Pleased. The Managers made it Easy and Simple. Our Space is Clean and acceptable.

Really nice staff, very cool facility with all kinds of different sized units, best place to store in Benicia/Vallejo area!

Josh is very professional and very approachable. I recommend his service and cubesmart storage to anyone who needs a safe, well kept, and affordable storage unit.

The unit was clean and safe. The manager went above and beyond to help us. I cant recommend this more, a great spot!

Rent has gone up and we no longer have access to RV sewer dump station. Plus many RV break-ins lately regardless of extra video cameras installed and yet they continue to raise monthly rent.

Jason and ben 🎸 rock!!! Good peeps

Wonderful facility, the staff made the entire process painless and very informative, would definitely recommend!

CubeSmart is an awesome self storage place. The Customer Service was top notch.

They had the supplies I needed and were very helpful and friendly.

Best price in the area

Very helpful people work there!!

Friendly. Clean. Efficient. Highly recommend!

Currently I do not need storage, but may have need in the near future. I was curious as to what the process entailed, so I visited my local Cubesmart store to find out more. I told the gentleman (Josh) who helped me up front that I did not intend to rent at this time, he said that was not a problem and still offered a plethora of information for me to take home, and also insisted on taking me on a tour of the property to espouse the benefits of this facility versus others. I do not need storage as of yet, but if and when I do, I will be returning to this store.Thank you,-Doctor Dan

I was looking for a place that was quiet, clean and remotely safe for my storage items and CubeSmart Benicia was just what I needed! On my lunch break I was able to view the unit, review terms, sign the contract, and set up reoccurring payments with no hassle. J. Branum did an amazing job assisting with any questions I had and was very informative with the good, the bad & the ugly of contracts. Overall, I am very please with the set-up portion of my CubeSmart and Mr.Branum deserves an A+ when it comes to customer service (:

Excellent service and great people run it!!! 👍👍👍

Could not have been more helpful! Prompt, friendly, courteous

Great service an very friendly and helpful.

Easy off the freeway and easy on the freeway.

Clean facility and great assistance at the office.....

Josh was extremely helpful and knowledgeable!

I had a friend there to help out that was all

Crappy service in a crappy neighborhood. Find another place to store your property.

Very convenient

Reputable place

Great job of staff very helpful