Jorge and Edger was very efficient and patient with helping me look for the right car to purchase. Ive test drove a few Audi cars but I knew exactly what I wanted. Felt very delighted about the car I picked and purchased. I highly recommend Chicago Auto Place, team is Awesome!
I would highly recommend this place to anyone looking for a deal on a car. Great place with even better staff, very friendly and welcoming environment. All transactions were extremely smooth and efficient with the helpful staff. They have a high selection of everything for a great value and within reason. Usually closing a deal is a all day thing, here your in and out. The customer service was great and super helpful without forcing pressure on you or just trying to sell you any car. Over all great customer service and would highly recommend to anyone look for a car.
Searching for my dream car was getting impossible until I saw the Chicago Auto Place site. I made a call and Mike’ made me feel so comfortable I set up an appointment… my eyes lit up like a Christmas tree when I saw their amazing inventory! The place was so clean and everyone was friendly. Big decision - but they gave me time. The price was right. Financing gave me a reasonable payment and they provided me with a warranty. I mean…. It IS a used car and anything can happen. All in all, I would highly recommend Chicago Auto Place to anyone looking for a quality vehicle.
I searched long and hard for an exclusive Black Widow Silverado and found it at Chicago Auto Place. I picked up the phone and called from California. Jorge answered the phone and kindly assisted me remotely. He was fast and very efficient. The deal was wrapped up in a couple days. Jorge even arranged transportation and had the my California plates processed for me. I’ve been a General Sales Manager for 20 years in the auto industry and wish I had more professionals like Jorge at my dealership. Thank you Jorge!! Keep up the great work!!
Edgar was super helpful and quick with everything! Definitely will send family and friends back to work with everyone here at chicago auto place. From Edgar who was my sales rep all the way to the owner coming out and showing me the numbers and getting everything situated was easy. Jorge in finance helped me with getting insurance and also explaining all my warranties with the car.
Do not underestimate the location...it will amaze you how professional and helpful everyone is in this dealership. As a female buyer I felt very comfortable to buy and trust them.There are a few things that my car needs to be done like another key, some minor scratches, buffing, remove some interior lights and all have been promised, by Mike, to come in and they will take care of it and provide me a loaner till it is done. Sweeeet!Definitely will come again!
I have to say, purchasing a car from Chicago auto place has to be one of the easiest places I’ve ever purchased a car from. They were honest, upfront and the process was very easy and stress free. I worked with Rheizelle, she was very personable and friendly. I highly recommend purchasing a car from Chicago auto place if you are in the market for a vehicle. I’m a happy customer!
I recently purchased my 2011 BMW 335i xDrive from Chicago Auto Place and I couldn’t have been more pleased with my buying experience! The Staff and salesman were great! They were super easy to work with and the car is great! Would highly recommend this dealership to everyone I know!
The customer service over at Chicago Auto was great. Sales and finance people were nice and efficient. They have a awesome selection of vehicle of all types. Thanks guys!!
Oh I love this place great people to deal with. The best buying car experience I have had in a long time. Thank you Edgar so much
I had an incredible experience at Chicago Auto Place today. Jack and Rob were awesome when it came to having the car prepared and customer service. Both guys made me feel at home during the process of finalizing the purchase. I would highly recommend Chicago Auto Place when it comes to selecting a vehicle.
My experience at Chicago Auto Place was wonderful. It was not like any other used car dealership. They were very professional without any pressure at all. They also had a very good inventory. I would recommend them to anyone.
Just like regular dealer. They try to sell you with best promises. After selling car, they dont know you. After selling $80k car you have to stand by your word. it is not small amount of money. Of course it is used car going to have some small problems. if you are not going to fix it just be honest tell customers it is what it is. dont lie customer that you will take care it.before signing everything just get everything done. after signing they dont even answer the phone.
Ok… a great place to buy a car. I bought my dream car after a long search. Ricky was informative friendly and made it easy to execute the purchase at a great price. Highly recommend.
Great experience! Friendly staff, very helpful! Will definitely come back here. Highly recommended!
I have purchased two cars from CAP . Their sales men are very knowledgeable and very friendly . the first purchase was personal and I had such a great experience that I purchased a car for my business. After my car car accident . CAP fixed my bumper extremely fast . They went out of their way to help me deal with the insurance . Their customer service is top notch and highly recommend them to anyone.
Rheizelle was a pleasure to work. She made the whole process easy and answered all of my questions. I appreciate her taking the time to find the best deal for me and my family. Thanks so much Rheizelle!
Just purchased my 2nd car from Chicago Auto Place. Great people & great selection! You will not be disappointed.
Recently purchased a 2014 Jeep with the hard work of Edgar !Honestly I needed the vehicle asap & he went above & beyond for the purchase 🙏🏽Finance department went all out to get me at the right numbers 🙏🏽Vehicle is CLEAN! LOW MILES! RIGHT PRICE & Very professional Team 🚗Thank You Edgar & Team 😊
Bought a nice jaguar F-type the whole team of Chicago auto place made it happen and Edgar help me out I recommend this place 100 percent
Great staff and customer service! Will recommend to my friends and family.
I recently stopped by & had the pleasure coming across Edgar. I’ve been browsing for a car for a while it was until I stopped by this Chicago auto shop that I finally came across something that sparked a big interest. Thanks to Edgar for really taking the time to answer all my questions I had, hear out my concerns & as well as he assured me that I will be helped out greatly on anyway during & after car purchase!Thank you for it all : ]
I Bought a 2017 bmw M5 the team of Chicago auto place made it happen and help me out the whole way thru I recommend the dealership
I just had a million dollar experience with these guys. They accepted my offer and met me all my requests. Offered me warranty and free check up visits. They are up the Stanford
Ok I normally don’t do these reviews. But actually had a good experience when car buying. Lol whoever says that? Right? Well I did and here is my experience. I was looking to purchase a BMW. Friends recommended me to a couple retail stores locally and had the worst experience. While at that store I was still looking at cars and the BMW 435 m sport was at a store not to far from me. They seem to have nice cars. So I stopped in here at the Chicago Auto Place. I was greeted right away by Robert. Right off the bat was starting off good. Unlike the BMW dealer i was just at. Anyway he asked me what I was looking for and he showed me the car here in his indoor showroom. Which by the way is incredible so many amazing cars. He proceeds to show me the car. Give me my time to look it over while also showing me how to use the functions. He was knowledgeable about the vehicle and helped make me want the car more lol. He asked do I want to drive it? Once on this test drive again he let me have my time with the car and answered any question I may have had. Some he didn’t have answers for but got them for me rather than lie about it. The next steps where easy and never felt like I was rushed or pushed. I felt comfortable and relaxed here. We negotiated a little. I was happy he got me a great rate with his finance team Jack and forgive my spelling Rhezele. They too were awesome in the process explaining what I was signing. From start to end I was pleasantly shocked. I would come back again and recommend friends as well. Thank you Robert and the whole Chicago Auto Place team. Thank you for making me happy and feel like a friend rather than a number that walks in the door. Have a great day.
A new car is an important purchase, and an expensive one, so you need to make the right decision. Thank you for helping me make the right choice that perfectly suits my budget needs .
Great costumer service, very helpful. helped me find my dream car nd hooked me up at a good price w/terrible credit score. asian girl named rhiezelle was very preppy nd enthusiastic throughout the entire process great energy nd great vibes 10/10 would go back to buy the whole lot if I could♥️ love y’all.
I was recommended to your establishment by a satisfied customer looking for a car and I met a salesman named Eric Santiago and he showed me all kinds of cars. I eyed a Audi A 7 and fell in love with it. Eric told me everything about it and was very knowledgeable about the car. I had no choice but to purchase it.
They help me get my first car a toyota camry thanks to my sellsman that help me out and the finance mager got me done
A very nice place. Very good service👍👍👍
It was great service, great staff, FANTASTIC TIME, they treated me like family. The sales person helped me find the right car for the right price.
Edgar was very informative regarding vehicle history and finance options.
I had a great experience ! The service was great and found exactly what I was looking for. Thank you to them and Rheizelle especially!
Very Friendly people! I highly recommend this place.
Bought my first car here a 2004 Toyota Camry well taken care of they helped me out with fiancé even tho my credit was bad they did they best thanks for the staff and finance as well
Wonderful experience . Great staff beautiful cars
My new car came in great condition!
Chicago auto place helped me out getting my car that i wanted from finance and the whole crew helped me out
Robert ⭐️Robert ⭐️ and along with Edgar, Alng with Courteous ladies working in the office... now I have my Audi 2016 S5 and it’s great, thank you to the whole staff...It was all pretty fast and painless within two days I drove my baby home.
Purchased a 08 Tundra Limited from Erick Santiago and he was great from start to finish. We came to Chicago Auto Place from WI.. Talked with him on a Friday night right before close and was driving home with the vehicle Monday. Also asked about the spare set of keys and they were in the mail to me the following day. Thanks for the great service!
Great experience purchasing a 2016 BMW from Louis. He was nice to work with didnt play any of the usual games you expect. Got to meet some of the other people too while waiting to go to finance and every one was very friendly. The car is great thank you
Very good service And very nice People!!!!
He was very understanding of our situation. He tried in every possible to way to help. Very accommodating at explaining to a young first time buyer. The price was the best online too
I was a bit skeptical from the reviews. But once I got there there I spoke with Robert and he seemed honest and genuine. I didn’t feel like he was trying to push the car on me. He even told me a couple small negatives I didn’t even notice myself. I ended up buying an M4 and it’s been running excellent so far! Definitely a solid dealership
Honestly the best place to buy a car. They have a wide variety of vehicles at great prices, and they can negotiate with you if need be. The workers there are kind, helpful, and chill. Luis the person who sold me my car understood cars and understood the value of the cars we talked about, he was very patient with me and helped me with finding the car fax on the car and the history of the car. I give this place a 10 stars if I could, the best place to shop for a car.
I have stumbled upon this place by accident, while searching on Car Gurus. Upon arriving I was greeted by a strange, older gentleman, who despite being very nice, just seemed a little out of place to be a salesman. Luckily he passed me off to Jenny. Let me start off by saying that the inventory is great here, all the cars are well taken care of. Jenny was great, one of the most pleasant salespeople Ive encountered, and I have bought numerous cars in the past few years, so you could say Im experienced in this regard. She is very professional, courteous and very knowledgeable about cars, especially for a woman. I know that might sound a little sexist, but most women just simply dont care about cars and its easy to tell that shes passionate about them. The dealership as a whole is great, everyone was very nice, most importantly they are not pushy, which is my biggest pet peeve with salespeople. Overall great experience, would highly recommend this place and will be back in the future.
I bought an Acura TL from this dealership and the associates who worked here were very helpful and very friendly. I personally talked with Edgar who was very informative about all my question. He went out of his way to make sure that all my questions and concerns with the vehicle were taken care of. He was honest and upfront with all questions. He didnt try to hide anything, and it really felt like he was there to genuinely help me. Erick was also a huge help. He went through all the paper work with me and was able to explain all the questions I had. Overall both employees were professional, informative, helpful, and honest. I would definitely recommend Chicago Auto Place to any buyer. Five Stars.
I was expecting better the car I wanted was over priced and the back of the seat was falling apart. I was insulted when I made a reasonable offer needless to say I didn’t not buy a car from them. I found the same vehicle and purchased from a different dealership 3k cheaper and 1 year newer 30 mins after leaving thanks for saving me money guys!!!
I recently purchased an SUV here and not only am I a proud USED ford owner (was gonna buy new) but I m also indebted to my salesperson Rob! He was patient and tentative and clearly explained my choices to helping me stay within my budget. I will definitely be back.
The sales executive Robert was so helpful, he was very professional and knowledgeable about the vehicle we had bought, he was the best salesman I’ve ever seen. I 100% recommended this dealer for buying the best used or new cars.
I had a great experience!! Luis helped me get out of my lease and into a 2018 BMW X6 I really loved!Highly Recommend everyone to check them out!
Bought a vehicle a few months back and All i have to say is ----this is the way buying a car should be - simple, no hassle, honesty (yes, honesty!)....and you should walk away with a car that meets expectations. These guys only sell cars that meet expectations - Id love to have any one of the cars in their showroom!! They are so nicely detailed and clean.. Good ethical gentlemen working hard - their livelihoods depend on their ability to create customer satisfaction. These guys wont do anything to make a sale.... Theyll do anything to make sure your purchase was a good one! i would Definitely purchase another vehicle from Chicago Auto Place in the future.
After searching 5 different dealerships all week I finally walked into the perfect dealership with the perfect car I absolutely wanted!!! This place is so nice, clean and well kept with so many amazing good looking cars to chose from. My car was so clean well kept inside and out that alone I knew this was the right place. My car was definitely a certified preowned vehicle and Chicago Auto place made sure of it!!!Not to mention I made a big error with my address on my paperwork and the manager Michelle went above and beyond to catch the mistake and fix it for me. Michelle was extremely kind, passionate, patient, and knowledgeable. She answered each and every one of my questions with a big beautiful smile and made me feel like family!!! I’m most definitely looking forward to purchasing my next vehicle from them in the near future!!! Customer Satisfaction Guaranteed!!!!
Luis was great. Very personable friendly atmosphere. I would highly recommend this dealership.
Very satisfied with purchase! Excellent dealership. Would highly recommend, customer service was very quick to respond initially. Rest of process was smooth and straight forward. Thanks Bob!
Worst service and support after purchase. The temporary registration expired on 1/30, it is now 2/18 and they have not sent my registration. The manager is never available to speak with. Need to do better!
Most certainly recommend this place and working with Joan and Rob! They made my experience personalized to my needs from the moment I told them what im looking for. Everything from start to finish was wrapped up in under 2 hours too!
I highly recommend Chicago Auto Place! I can’t emphasize how great my experience was. Louis was simply amazing, prompt, informative, forthcoming and knowledgeable! I always go into car shopping fearful bc I hate being pushed into something but this was a complete opposite of that. I have now purchased vehicles from 5 different states and this was the smoothest experience for me. Even through a pandemic! Louis and the Chicago Auto team made my children a top priority and kept them comfortable and safe and offered them food and drinks etc. My husband and I are both very happy with our Cadillac Escalade purchase and are very impressed with this establishment. God Bless y’all!
Me and wife just purchased our third car from Chicago auto place. The car is amazing and the finance was better than when I went to an actual Toyota dealership. The next time I need a car I’m definitely coming back here again.
Most smoothest car buying experience Ive ever had! I delt with Eric and he caters to the customer 100%, got me approved for a really nice car and even brought it to my home all in one day! Highly recommend this dealership.
Seamless buying experience. Was able to drive home a Cadillac CTS and I’m very pleased with how the car was presented. Jack is a true professional and was very communicative with me throughout the whole process. Would be happy to purchase from these guys again in the future. Keep up the good work... beautiful showroom
Beautiful cars...worst service and support after purchase Ive ever encountered in buying cars over the past 45 years. I purchased the Jaguar over the internet and flew to Chicago to pick it up. During the negotiation, if the sales staff responded to my calls, texts, emails, voice-mails, it was never timely and often rude. Salesperson agreed to a price one moment, only to try to increase their offered price moments later. The minute the car leaves their lot, do not expect any help with any problems that arise unless it challenges the IL 15/500 warranty law. Even something as simple as windshield washers or TPMS warning lights were not anything they would help with repair once I began driving the car out of Chicago...a true Tail-Light Warranty. Be VERY careful particularly if purchasing over the internet. Im providing one star due to the quality of their cars and the speed of the transaction once in Chicago.
Luis and Robert were really helpful and made the whole process smooth. Would recommend to anyone.
Very friendly staff, I stumbled across the dealer by searching for a car on cargurus. Let me tell you their inventory is amazing soo many nice cars that will fit your need. Luis their was the one who helped me throughout the whole process he was kind and very helpfull in helping me (a first time buyer) understand how buying a car through the dealer works. Gave me suggestions on what would be best for ME, highly recommend looking for a car here.
Great overall experience, awesome pre-owned vehicle for an even better price! The whole process was pleasant and at no point did I ever feel pressured. George in sales was more than accommodating when it came to my questions and Michelle in finance was an absolute pleasure to deal with. Will absolutely 100% buy from again, keep up the good work!!!
Excellent dealership! Came in from out of state to purchase a 2014Audi S5. Everything was ready to go when I arrived. Made a 500+ miles journey home that same day with no issues. Robert and Erick were a pleasure to deal with. Other dealerships should take a lesson from these guys. I would come from anywhere in the country to buy a car from them again. thank you guys
Excellent straight forward service. Worked with Edgar who was extremely knowledgeable and steered me to the perfect S-class which happened to be cheaper than the original i was looking into. Buying process couldn’t have been easier. Great experience.
Purchased a truck a week ago and was very pleased with the entire process. Facility welcomes you with upbeat music inside and outside! Jorge was our salesman and was very accommodating. The car we were interested in did have some minor problems and were fixed without question. He was never pushy or made those annoying follow up calls to get you to buy the car. They let me make the decision when we were ready. Process was easy and would do business with them again! Go check them out!
Stand up guys to buy from. They make the purchasing experience less stressful and more pleasant. They helped with the whole financing process and made it as quick and painless as possible. Buying a car never felt so easy and welcoming. Dont hesitate to give them a chance when you purchase your next high end luxury car!
I had a great experience. The information I received was clear and straight forward. I was referred by a friend and would refer family and friends to Ricky and his team.
Had a Great experience here, purchased an almost fully loaded E-350 from 2012, with 80,000 miles on it.My sales person was Luis Ortega.For a used car with that many miles they included an extra 30,000 mile bumper to bumper warranty on the car, which I didnt expect to get a warranty on.At an extra cost of course but, being a european car the price for the peace of mind was well worth it.Happy to know Im covered in the event of anything mechanical happening to the car after purchase.Tires, brake pads and as far as I could tell the rotors where all brand new OEM.The new tires on the car are Goodyear as well.I have pretty bad credit but they where more then willing to help me out.My APR is high but expected no less as this is great way for me to help restore my credit.I read all the bad reviews on here. Not sure where people are getting their negative experience from.If I purchase another Used vehicle after this one, it will probably be from them.Me and my friend who was there with me where also fed dinner once the deal was done, so that was a plus.If your a serious buyer, they are serious sellers.
I appreciate business owners who look after their employees and customers alike! Ive been a little iffy to go to the dealership to buy a car cuz of Covid. These guys made it smooth and easy. During my 2hr visit for the purchase, I must have seen them sanitize the showroom like 5 different times. Will be back for my sons first car in spring!
Bought a 2012 Nissan 370Z through Chicago Auto Place and Luis Ortega took very well care of me and got me in my new vehicle instantly! Highly recommended dealership!
Had an appointment with Luis and as soon as I got there, He was very respectful and helpful in helping me purchase the car. He was being really honest and straight forward which made me earn he’s trust.. Every car in there looked Impeccable!! Great doing business with you guys !!
We originally went for escalade but went back home in a durango! Its hard times on every one, but these guys and girls did a great job in helping us and making the process smooth and making us feel safe during this crazy pandemic and not rushed. Kudos!
Excellent customer service. Staff went above and beyond. Especially Jack. He’s definitely the guy to see to get the job done right!
Bought a Audi A8 here amazing customer service very helpful no running around Luis the sales man was outstanding took care of everything smoothly and when above and beyond to make sure the cad was to my liking A+
Great place . Huge selection. Very nice & real people no bs
Awful management/Ownership, They lowball your trade in, and or mark up the price on THEIR low quality vehicle, Transmission broke down after 1 year of ownership after they swore all internals were good, “thats why it was a higher price” be wary with taking your sales to this dealership
Bought a car from here in April 2019 for about $30,000. The car failed within a couple months and was made aware of underlying issues the dealer failed to disclose. Resulted in a major accident.
My first time buying a car from a dealer and it was an amazing experience. Luis Ortega was so helpful and was able to convince me of what car suited me best. Very easy process and I was able to go home with a car I loved! Such a clean facility and they have really nice cars there! I would definitely recommend this place to anyone that wants to buy a new or used car!
This was my first time buying a vehicle here at Chicago Auto Place and it was one of the best dealers I’ve been to. I didn’t have the greatest credit, but they made it possible for me to drive off in a BMW 550i that I wanted to purchase. Erick Santiago has been such a great help and I would highly recommend anyone to this dealer. It is a welcoming environment and they are very professional people. I guarantee Erick will go above and beyond to get you into a vehicle. -Happy Customer
Amazing job Edgar took care of me. Great guy. Thanks
I purchased a Ford F-250 from Erick Santiago at Chicago Auto place. Super friendly and knowledgeable guy! He was ready and willing to answer all my questions! I would recommend Erick to anyone searching for a car.
As a dealer trusted these guys and bought a car at full asking price. No title! They kept my deposit even tho I paid for the vehicle via wire! Called numerous times and everyone ignores you! Wanted to speak with an owner and simply get ignored! I don’t mind spending some money to take them to court which I think will be fun! I would stay away from these dishonest people once they get your money everything changes. They won’t respond to calls or call you back. Very sad to see people like these in car business
Thank you for taking care of me Joanna! Friendly and very helpful.
What a wonderful time with my new friends at Chicago Auto Place!!! Luis Ortega is just perfect. He took my calls almost every day. Haley the receptionist was always cordial and helpful. Jack in finance researched many items with a friendly voice. And then there is the Mike (the Big Guy) who made it all happen. I highly recommend the entire experience to any and all. Thank you, Paul H Davies Sr
Never have I gone to a dealer so we’ll organized and welcoming. Reeve and Michelle have the BEST customer service that I’ve seen, better than Chick-Fil-A and you can quote me on that. They really work with you and are on your side 100% to help you find what’s best for you and your budget. I am definitely recommending this place for friends who are looking for some nice cars. Thanks again for the amazing experience
Worked with Erick Santiago on the purchase of my 2011 BMW M3. I live in eastern Indiana and all of our interactions were by phone until the day I picked the car up. Great customer service. All paperwork was printed and ready for me to sign. Would and will do business with Erick again in the future.
I found them on car gurus and was interested in buying a 90k car from them. The site chat took my information and said someone would follow up. That never happened. I called the next day and someone told me the car was sold. I went back to searching and found the same car on a different site. Called back and a different person told me the car was still there. I asked to speak to a manager and was kept on hold for 5 minutes. She comes back to the phone and ask what car I was looking at. I said i was holding for a manager. Hes not available. Ok what is his name? Jack!, ok and what is Jacks last name? She said I dont know. I asked for her name and she gave me Joanna. I said thank you and hung up.I spoke to 3 different people and it sounded like they may have been high school age. Very unprofessional and loud in the background.i am happy I didnt complete a 90k deal with this company.
Bought my first car from here, I was being rushed throughout the process which I can deal with. The problem came when I went to trade this car 3 years later, I found out this dealership provided me a fake carfax report and removed a major accident that the car has been in. Explains all the issues I had with this vehicle since it was hit on the passenger side and towed away. I know it was fake because I kept the originally provided one in glovebox and compared it to what carfax actually provided. The whole process with this facility just felt dirty, be cautious.
Had a great experience with Chicago Auto Place. Went and reviewed a very nice car, worked with excellent sales people, Mike, Reeve and Robert. Reeve addressed every concern with the auto. Reeve took the auto to my mechanic for an inspection and waited for them to finish. It was no pressure sales at all. In the end, we didnt make a deal because we were to far on price. But I walk away knowing they treated me with the dignity and respect I deserve as a customer. The auto was for my daughter, my baby, I knew it and they knew it. In the end, I was 100% confident when making my offer. For you one star reviews, maybe you should look in the mirror...
The staff were incredibly proficient in their jobs and all around very professional in every aspect. They handled any issues and questions I had and I was able find the vehicle I needed that worked best for me. Would definitely recommend and will be coming here again in the future.
Purchased a $20,000+ car here recently and the same day of purchase driving off the lot a few hours later the car was experiencing ENGINE and TRANSMISSION PROBLEMS and only gotten worse. I was LIED to after finding out what they did, extremely disrespected by the general manager(cursed out) for no reason, considering this is a “business” and also they WOULD NOT fix this expensive problem during warranty nor tried to satisfy their customer. After explaining the problem, the general manager told me ALOT of people ALWAYS comes back with problems stating the buyer is at fault of the defected car...RECONSIDER YOUR BUSINESS with this dealership. Sketchy dealership. For expensive purchases or any others I would take my business somewhere PROFESSIONAL that would treat you like a customer.