About a month ago I took my Hyundai in to get some recall work done. Before taking it in, my heating system had worked just fine. I left my car on a Wednesday and was told itd be an overnight repair. Long story short, I didnt get my car back exactly a week later. I completely understand that life happens and things dont alway as planned. Now the heating system doesnt work, when it worked great before I took it in and left it there for a week. I had no real use for my heater until a couple days ago when the weather started to get colder. Now Im being told its going to take about $500 to fix. When it was never an issue before until I took it in. Things just dont really add up to me.

Yeah, I wouldnt really recommend this place for service. We took my wifes Hyundai in for recall work about a month ago. They said theyd have it back to us the next day, but we ended up waiting about a week.We discovered the heater went out on the vehicle. It was working a day or two before we had it serviced, and we havent needed to use the heat until a few days ago. No heat. My wife doesnt drive the car too much, just to work and back.Took in the Hyundai today. Itll be five hundred bucks to fix. Coincidental it goes out right after its serviced, huh?

Mike was totally professional and through. I was in and out and they gave me a fantastic price for my 2017 Dodge Challenger. I bought a 2021 Toyota Tundra and couldn’t be happier!Best place in Benton Harbor to buy you new or used vehicle hands down!

I would suggest new buyer to visit Signature dealer. Good inventory, knowledgeable sales person and offer great deal.Test drive to purchasing the vehicle was hassle free.Brians (sale person) product knowledge is great. Patiently listened to my requirements, shortlisted the models and asked me to do the multiple test drive. We did lots of walking from his office to inventory, I guess he believed in showing the real model versus showing it online. I loved it.To be honest, whole staff is friendly and works with you.

Great experience from my call that connected me with Bill the GM to the follow up call from Rob once my car was dropped off, then picking up my car was quick and easy.

Great dealership, good selection. Ask for TJ Meister, great sales person, friendly, dedicated to making sure everything goes smooth. I couldnt be happier about my buying experience.

Super nice and helpful service staff. Thomas was great. Thanks!

I recommended that my parents go see TJ Meister at Signature as they car shopped, I knew from past experiences that he would treat them well and fairly. He always goes above and beyond for his clients. He did not fail in my expectations, and my parents were very pleased with their whole purchase experience.

I’m from out of town.. coming through on vacation. Their staff was cavalier about our time on the phone, gave inaccurate estimates, and there was clearly poor internal communication at the company.I do not know if they are capable of fixing a vehicle. I only know that they put me in a rushed position, forced to ask for a refund to go elsewhere.When the going got tough, the service department did not go above nor beyond.

If you make a service appointment, you had best call back the next day and confirm that with the service manager or manager of the store.I made an appointment for recall a week ago. Show up for my appointment, gosh, I dont have an appointment for you. Wasted afternoon of waiting for them to be done with lunch just to be told they forgot to add me into their system.

Anyone who owns a Hyundai should bring their car to this location. Would beworth it if even if you were out of town.Customer service and waiting area: the best Ive seen anywhere.

As always,I was treated as a friend! My new vehicle had already been updated in the system, and the General Manager was spraying the cars for prevention of Corona Virus spread. Great teamwork, and GREAT COOKIES!

Buying a car at Signature is fun!! There is no stress. The staff are great. The facility and grounds are spotless. The selection of new cars is varied and ample. The last new car we purchased was a Hyundai at Signature in 2012. That experience brought us back to purchase a new Kona in December 2020. TJ, Randy and Eric are wonderful to work with. Thanks for getting us into a well equipped, fun car with heated seats and great gas mileage for a very fair price.

My wife and I were looking for a better vehicle to handle the unpredictable Michigan weather. We hooked up with Terry Meister at Signature Hyundai of Benton Harbor, MI. Terry, or TJ is what he also goes by, was amazing! He was attentive and never pushy. His knowledge of the brand was unmatched, in my opinion. Thank you for all your assistance in obtaining our dream car. I’d just like to say to Management that you have an Allstar Salesman in TJ Meister!

We drove up from NC to visit family for the holidays. Unfortunately, along the way, we hit something in the road that caused some damage. I called Signature Saturday morning and they got me in to assess the damage right away. Mark took care of us and got us back on the road for the rest of our visit. Some of the best customer service we have ever witnessed.

As always the service for our Hyundai has been above par. One of the most important thing is good communication and remember that excellent service pays big rewards year after year for the customer and the dealership.Thanks... Please remember true honest service and communication is what most consumers request... a small price for repeat business. We will keep coming back.Listen to our concerns; help us to understand and make sure we understand. The best way to know we understand is to ask us questions about the service performed or being performed.Thanks for listening to me... Jim

My wife and I just had the best car buying experience with Randy and Spencer, and all the rest of the staff at Signature Hyundai! Absolutely, hands down, best experience! I will always recommend this dealer! I cannot day enough, thank you Randy and team!

Whenever my Hyundai Sonata Hybrid has a problem, I take it Signature to find out what is wrong with it, what parts are needed, and what it will cost to repair it, and how long. When I bring it back for service, I can count on it being repaired within the time and cost that I was told. If I have something planned, I am confident that I wont be delayed because the car isnt ready. The service is excellent.

Ron in the service department was very good. He kept me up to date on what was going on. Thanks so much.

Had a wonderful experience - this is not my home dealership - but I work in the area - Hyundai towed my car here and they were able to look at my car, diagnosis and repair it same day and have me on my way home that evening. Friendly, and personal staff and we very clear in what they could do for me. Will be back for sure if I ever need more service. Thanks Signature Hyundai.

During quarantine, I made a diagnosis appointment to determine whether or not my issue was covered under the warranty, and after inspection, the dealership service tech confirmed that it was. I was only going to get the issue repaired if it was in fact covered. So, I made the appointment for the repair and they ordered the part for my vehicle.I took my car in for the repair and during the repair, the technician called and told me that no, it wasnt going to be covered because there was an indentation suggesting that the cause of the issue was my fault. Since I wasnt there to confirm what indentations he was referring to, I gave him the go-ahead to continue to repair my car, because, at this point, I was going to have to pay for the labor regardless if it got fixed or not. I was EXTREMELY unhappy because, again, I wouldnt have gotten the repair if it wasnt covered under warranty.I was expecting the same day repair, but I never received a call saying that it was finished and I could come to pick it up. So, I waited until the next morning. I hadnt heard anything and so I called to ask what the status of my vehicle was, and I was told that it had been done. So, shouldnt someone have contacted me that it was finished? Not the other way around?I went and picked up my car and I checked the door to make sure it was done, and it was, but the indentations that they claimed were what caused the issue had been there since I purchased the vehicle at this specific dealership. No service tech ever came to explain anything to me. I paid my bill so I could leave, but I feel like I was completely lied to by this dealership in regard to my warranty coverage. The issue was the rear passenger door latch not working. What the dealership technician told me was that the seatbelt was caught in the door, and there were indentations showing that, and that was what caused the door latch to quit working. The seatbelt was not caught in the door, since I had a passenger use it while the door latch was broken, and those indentations were already on my vehicle when I purchased it. I am completely dissatisfied by this dealerships service department.

Thank you for the wonderful customer service.

Great experience, Ron did a great job!

As always, they did a thorough job. Friendly, highly competent staff!

This was an unexpected service need. The night before my steering wheel started shaking and felt as if it might come apart. My tires also felt like they were shaking. I didnt know what was wrong, but knew it was a potentially dangerous situation that needed to be checked out immediately.I arrived first thing in the morning on the next day and told them I didnt have an appointment. At first, they said it would be next week before they could get me in, but the service rep spoke with the manager who said to leave the car and they would contact me later in the day when they had more information about what was wrong.They were able to fix it the same day, part of the repair was under warranty, so it all worked out. I drive extensively in rural areas, so a well-working car is very important to me. I am thankful for their understanding and response - Marian T.

Claim it takes an hour a piece to replace a door handle on a car when YouTube shows it being done in under ten minutes. Rip-off artists at their finest on something that should have been a recall as it’s a recurring issue on this model vehicle. You people make me sick.

Very clean waiting room and nice people, fast service

Amazing service! Everyone was very friendly and willing to help in any way possible. They definitely provide the best service for their customers.

Very happy with our experience and the new Santa Fe!

Excellent attitude and attention

Good dealership with good people.

They always go above and beyond.

Been there twice for issues. Always been up front and the people are great to work with about warranty service.

I never want to buy from anyone else!

Smh.