Lack of compassion for customers, no concern. Our KitchenAid/Whirlpool refrigerator went out 4 months ago and they still have not fixed it. They sent a tech from ASI Services in Channelview, TX out who looks at the fridge for 5 minutes, scratches his head and replaces one part at a time. After they make a repair, you have 24 hours to see if it works... they have been out 4 times to my house to troubleshoot. Every time they order a new part, its inevitably on back order, it comes in and it doesnt solve the problem... rinse and repeat. Out 4 months on a brand new refrigerator that weve had for less than 1 year... $4K fridge. I would expect more from a service company.NOTE TO ALL APPLIANCE MAKERS - QUIT SENDING YOUR CUSTOMERS TO THESE PEOPLE! THEY DO NOT CARE AND MAKE YOUR PRODUCTS AND INTEGRITY LOOK TERRIBLE.Whirlpool, you all are better than this... this is really bad look for a brand that is held in such high regard.You all need to change your warranty provider in the Houston, TX area.