We had exceptional customer service and work done by Kozy Heat when getting our wood burning fire place installed. They worked with us to insure that it met all codes and looked great. We are so excited to have it for these cold days. We have already recommended them as our neighbors and friends have fallen in love with with it. After the very first fire in the fireplace we do not have any unreasonable amounts of smoke coming from our hidden pipe.

Great Company. Very customer friendly and accommodating. Greg, our fireplace repairman, was fantastic. He was very knowledgeable, and friendly. I was in a bind with a propane leak in my fireplace, and Greg worked me in to repair a cracked hose carrying the propane. Now my wife and I feel safe and no more propane leaks.Chris R.

Nice professional technicians. Right on time. Service call was quickly done. No mess--they take their shoes off!!Did a great job!!!

Kozy heat did a great job making the best of a tough situation. They had missed our appointment due to a scheduling issue from inclement weather. They were able to adjust quickly and get a technician out to our house. The technician was very thorough and extremely polite. Thanks for the great customer service. Well be sure to recommend you to friends.

Wow! Love the items here-very good quality and a good selection of each type of fireplace. The installers/estimate folks are very thorough, and explain exactly what will be needed to complete your project. I have an estimate and will be having my fireplace installed in the next little while. I’ll update if anything changes my ⭐️⭐️⭐️⭐️⭐️ rating.

We had a long term odd parts issue about 5months long. But the young lady in the front never gave up. So thank you again.

It took a couple of days for them to get in touch with me. When they did they made a next day appt, showed on time, and the tech and service were excellent. Definitely recommend.

In all transparency, Kozy Heat crew/team was phenomenal- they came in and explained all that needed to occur in order for us to have a safe and effective yet efficient fireplace. As a matter of fact, their crew saw the unit I ordered was not as efficient as another model - knowing my concern with safety and effectiveness for my home, family, and neighbors they came through with a great solve. We have family over for dinner as well as a few close friends during this COVID time. They all love it. We have recommended Kozy Heat to all that have asked about converting existing fireplaces wether it be gas or existing wood burning.Thanks Kozy Heat team. Job well done!

These folks are so helpful, reasonable and competent! Go see these people for your fireplace and wood stove needs! Five stars! Ask for Steven.:)

Outstanding!! We had two wood fireplaces converted to gas fireplaces. Im not an easy person to please but these guys are great. Very professional, they know what they are doing (been doing it for decades.) My wife gets very concern when propane gas is concern. No worries here. Highly recommend them.

My husband and I had a new fireplace installed last month and to make that happen, our existing wall needed to be torn down and the wood-burning stove that was there needed to be moved to my husband’s shop. Kozy Heat created a timeline for each step which they fulfilled on time.I can’t say enough good things about Mike Matlock - he is detail-oriented, trustworthy, an artisan, creative, patient and I could go on...... he is ace!!The team at Kozy Heat are professional, dependable, and do excellent work! We couldn’t be happier with the end product!!

Kozy Heat replaced a fireplace for me and took measurements to install the trim. Four months later, no one will return my phone calls or show up to complete the job, that they’ve been paid for. If they do not call me within 10 days, I will report them to the better business bureau. Buyers beware of the “service” they provide.

Efficient, on-time service! Very friendly and fixed my gas fireplace right away.

Awesome service, made it exactly on time, did excellent work at great price.Highly recommend

They came in super quick time. Arrived on time, found the problem, thoroughly cleaned the fireplace and charged under $100. 5 stars!

Just fantastic service. Repaired our fireplace which could have burned down our house. Did a great job. Communicated every step of the way which is unusual these days. Did the job for what they quoted. Would highly recommend!

Went looking for a wood stove. They seemed a little pricey.

Great service. Knowledgeable

Included weekends:)!

They seemed knowledgeable and helpful. They had all the supplies we needed to achieve great warmth in our home. They also have fire bricks for your woodstove. They did accept a return/exchange( unused item) with a reciept

The house we bought in February came with a Kozy Heat fireplace installed.This winter, we were having a lot of trouble getting it to light and then stay lit. We called Kozy Heat in Bentonville, and we were *delighted* by the quick response, expert service, and overall professionalism. Our fireplace works wonderfully now, and it was a hassle-free service experience: on time, professional, cleaned up afterwards, and very reasonably priced. THANK YOU, Kozy Heat!

Didnt have what I needed but told me exactly where I needed to go great advice and helpful service

Great people did a great job

Hard to get a hold of, high prices