The experience with the doctor was not unpleasant, which is why the review has nothing to do with that. The unpleasant moment was with billing. I had been terribly sick around the time I went to them (horrible ear infection) and I was so out of it that I paid a bill from the urgent care next door and thought I paid the bill for this office. Yes, my responsibility and fault, but thought they wouldn’t mind working something out with me as a patient. The billing lady couldn’t care less if I went back or left to another place and said no and no negotiation and that was the end of it. Will be looking for a new place for sure!

Love my eye doctor at Suburban Eye Institute! I have been a patient for 20 years +/-. Dr. Lukaszek always makes me feel comfortable. She possesses both a warm bedside manor and knowledgeable professionalism. The support staff is both friendly and efficient. Appointments are always on time and I never feel rushed. I wouldnt go anywhere else.

A very rude impatient man answered the phone & hung up on me for not speaking fast enough.

Having an eye examination at Suburban Eye Institute is a very pleasant experience. The entire team is very friendly, accommodating and professional. At other offices, I received the “hard sell” to buy ancillary products or services. This is not the case at Suburban Eye Institute.In addition, in this difficult COVID period, they put in safety precautions that will put a patient at ease.

I have been going to the suburban eye institute for many years with no problems. I was a little nervous to go to the eye doctor right now, but they took excellent COVID precautions that made me feel very at ease. They took my temperature before I entered the building and I was the only patient in the office for my visit. I was very aware that everything was constantly being cleaned and it made me feel very safe.

My son has been going to this place for more than 10 years and I will not take him anywhere else. Josephine and Nicole are the absolute best. Friendly, professional and helpful. I look forward to calling the office best of them. Dr. Lukaszek and Dr. Mackey are the best doctors ever. They are friendly, professional and thorough in all they do. I have always felt like family with these groups of people and they treat me and my son as such. Love this place and trust them with my sons eyes.

My family has been treated by Dr. Lukaszek for many years. We appreciate that she never rushes through an exam and that she has always answered our questions in a way that we are able to make informed decisions about our options when issues with our eyes have arisen. We also are pleased that the practice appears to make it their practice to keep their equipment up to date which my husband and I both feel has made the visits even more pleasant.

I entrust my vision health solely to Suburban Eye Institute. The doctors are thorough, professional, and personable. They are aware of advances in treatment and take the time to explain conditions and treatment. The front office is friendly and efficient and knowledgeable themselves. There are ophthalmologists closer to me but I value my vision too much to simply opt for convenience.

What kind of a doctor would less profession than a nurse????

Ive been going here for years and highly recommend! Doctors and staff are friendly, theyre always on schedule, and the eye exam is very comprehensive. They do different tests that I never had at my previous eye doctor.

I have been seeing Dr. Mackey for a few years now and have also brought my son and fiance to see him as well. He is absolutely wonderful. I have seen each of the doctors there as well. They are all kind and caring. They take their time and answerall of my questions. I can almost always get an appointment same day as an emergency or within a day or so with any of the doctors there. The front desk staff is always kind and willing to help.

A superior customer service experience! Knowledgeable staff, friendly atmosphere and convenient hours. Pair that with Dr. Lukaszek, a wonderfully compassionate medical professional that is constantly attending classes in the latest technologies to share with patients and guides you like a friend throughout the entire examination and any follow-through. She is smart, humble and calm, walking me and others through some of lifes vision challenges with grace and dignity. The very BEST pros work here and I wouldnt ever go anywhere else

I have been going to suburban eye institute for many years and have always had a great experience. Doctors and staff are very kind and helpful and highly recommend to anyone!

Dr. Lukaszek is very professional and always friendly! She takes the time to really get to know her patients and I always enjoy seeing her for any of my vision needs. Her staff is also kind and attentive and its always easy to make an appointment. I have been going to her for my eye care since I was a small child and I wouldnt think of going anywhere else!

Having never been to an eye doctor, I was a bit nervous. They made me feel comfortable and relaxed. Will definitely be my family’s eye doctor!

Friendly and professional staff, starting from the doctors all the way to the receptionists.Dr Mackey has saved me numerus times, from the steel fragment in my eye to infections, from late night emergency visits to ordinary yearly check ups.Nothing but professional and kind. I am reading some of the other reviews and nothing but rant and appreciation is spoken about him and the practice.Thank you very much Guys!!! Keep up the good work.See you soon!!

This is one awesome, accommodating and kind group. Always able to help me in a pinch!Josephine, Nicole and Dr Mackay are great and I look forward to having them as part of my healthcare team for a long time!

The doctors and staff are all professional and pleasant every time!! The doctors are attentive and patient and answer all our questions. Highly recommend if you are looking for an eye doctor you make an appointment with one of the doctors here!

Dr. Laura Lukaszek gives a very complete exam using the most current tools. The best you could ask for. I would highly recommend the Suburban Eye Institute.

Very grateful for Dr. Mackey seeing me right away the day after Thanksgiving. So thorough and very knowledgeable about eye problems.

I have been going to Suburban Eye Institute for a number of years and I think they have the nicest, caring staff. I highly recommend giving them a call if you need eye care.

Dr. Lynly and the entire staff at Suburban Eye Institute were wonderful! This was my second attempt at getting and using contacts -- I initially gave up after a frustrating experience at a different ophthalmologist. Dr. Lynly figured out the perfect combination of prescriptions that worked for me, and her staff patiently assisted me in mastering the technique of using the contacts! I could not recommend the Suburban Eye Institute more highly!

Dr. Mackay seemed to have no experience in pediatrics. He completely misdiagnosed my daughter and offered no explanation.

The doctors and staff are wonderful!

Friendly staff friendly doctors on time too!

I continue to schedule my exams with Suburban Eye Institute even though they do not take my insurance because of the friendly staff and professionalism of everyone that works there.