Called on Friday and were able to send a tech on Saturday for garage door repair. Tech was prompt within the time frame, courteous and knowledgeable. Door works great now!
I had a problem with my door. Called first thing Monday morning - holiday week. They were able to come same day! In just a few hours time. Dave came, explained the problem, fixed it promptly. Serviced the doors while he was here. 30 or 40 minutes later - all done! Not the cheapest, but for the great service - well worth it! Thanks for great work and great service. Happy New Year!
I had an excellent experience with Door Boy and in dealing directly with Mark McManus for my order. My house was near completion and we expanded a single garage door to a double. I had contacted a few other garage door vendors, and either they were dealing with extremely long lead times (4-6 weeks) or they didn’t seem eager to do business. I was away in another state during the renovation, so Mark personally went to my home with every sample I was considering and sent pictures with each sample against the home to help me make the best selection. One of the samples was outside of my budget, however, he was able to find a more affordable, nearly identical type and I’m extremely grateful for this. I ordered the door and it was ready for installation 2-1/2 weeks later!!! The service technician, Nixon, performed the installation and was very knowledgeable, cleaned up after the installation and answered all of my questions throughout the process. Also worth mentioning: one of the other garage door companies would not install my old garage door opener which was less than two years old and in great working condition. I would have been forced to order a new opener and pay for the installation, an additional $700. Instead, Door Boy agreed to install whatever motor I had, provided it was functional, or but one from them at a reasonable price. All in all, Completely Satisfied. Thank you Door Boy!
Belle Mead,NJ My springs broke on my door the service tech JR came out he was very professional and experienced gave a great price on replacing the springs and openers on both my garage door.The tech Dave who came out to do the job I can not say enough great things about him he was amazing.I am a master automotive tech by trade.I would recommend this company to everyone.DoorBoy Garage Door is A+ in my book. thank you for everything.
Professional - educated - quick and reasonably priced. Highly recommend!
Installers JR and Michael were a few minutes EARLY for our appointment. They were polite, neat, worked tirelessly and efficiently, and took a good amount of time to explain all of the features of the new garage door openers. The cost was exactly what the estimate said it would be. I also had springs replaced by Door Boy last week, and that installer (don’t remember his name! I’m sorry! ) was equally wonderful. Roger, the man I spoke to in the office, was also very easy to talk to and do business with. Highly recommend these folks.
I highly recommend Door Boy! Roger at hello was sincere, professional, and honest with up front costs over the phone. Same day service. Kudos to JR who was able to repair my two car garage door back to operating conditions. I received a courtesy follow up call the next day to ensure there were no issues. This was very much appreciated. A big thank you to Door Boy, Roger & JR for your exceptional customer service.
Big shout out to Dave who came today within literally minutes of my phone call and completely fixed my issue. He was helpful, informative, & showed me how the system worked. He even fixed a small issue I had been struggling with that another garage door company didnt want to take care of. Great customer service. THANKS DAVE!!
I was able to get an appointment quickly. I expected a hard-sell to buy a whole new door but was pleasantly surprised that the technician fixed the door quickly and also explained what about my door is obsolete and gave me advice about when I would need a new door and a rough estimate, so I can decide when & how to get a new one but in the meantime my door works. I was very pleased!
We recently had an issue with one of our garage doors so we called Door Boy to assess the problem. They replaced a few parts and now the door is so much quieter than even after the initial install. They even checked our other door and said all was good. Ive had experiences where companies try and find other issues when on site. Im happy to say they were reasonably priced and professional!
The Door Boy team helped our condo building get our commercial-grade garage door back in working order as quickly as humanly possible and we were happy to receive great service for both the technicians and the representatives in the main office. They are responsive and responsible. Thank you!
We had an emergency and they were the only company who could help us. They came out ASAP and fixed our door the right way, the first time. They were pricey, but overall, we are very happy and would recommend!Thank you for your good service...
Im very happy with the service I received from Door Boy. Beginning with my first call to Roger, he was very courteous and pleasant. He responded professionally to all of my questions and kept his word as to when Dave, the awesome tech, would arrive and take measurements of my broken torsion spring. He actually was early, which almost never happens! Dave returned this morning to replace the springs and tune up the doors. My broken door was repaired in about 24 hours from my first call. Extremely pleased and satisfied which very rarely happens. Thanks Door Boy!
After calling 4 garage door repair companies only one answered and gave me a great rate Door Boy in Berkeley Heights.I spoke with Roger, he was friendly, answered all my questions and they came out the same day. After the job was completeI needed them to come out to do one addition thing and they did, their service is excellent!On a side note, I started to receive calls from the other garage door repair companies a day or two later, all of them were between $100 to $200 dollars more for the same repair.I am very satisfied with Door Boy in Berkeley Heights and would recommend them them.Thank you for doing a great job
Roger and his install team were great. He understood my needs and got me what I wanted via his experience and technical expertise. Prices were competitive or slightly less than 2 other competitors and end product was top notch. Will continue to use Door Boy
Showed up quickly, on time and did quality work. Estimate was given up front and every charge explained.. no surprises. Very satisfied.
I went to other companies looking for a quote on garage doors and I went with door boy the price was reasonable the staff was great and the finished product was amazing. I love my new doors. They really make my house complete thank you door boy
Door Boy Tech Steve was great. He explained the process of fixing the spring in our garage door which was stuck down because of a broken spring. The job was done in just a few hours and just in time to get our cars back in the garage before the 6 inches of snow we received the next day! Would definitely recommend Door Boy.
The entire process was very easy from start to finish. Roger was easy to get in touch with. The installer went above and beyond to help set up HomeLink in my car and waited for me to get back to my house. I would highly recommend!
From the initial call to any subsequent calls the staff was excellent. I find many times when I ask for a 30 min call ahead that many companies ignore the request NOT DOOR BOY!! Thanks for the help!
The entire experience with Door Boy has been challenging. The salesman was trying to talk us out of what we were asking for right from the beginning. Then the door took a small forever to come in. When the installers were done i looked over the door and one of the window panes was broken. They insisted on full payment and assured me that the replacement would be in stock and installed within only a couple weeks. Its been over 3 months!!! I have called multiple times, and each time i am told that its a problem with the warehouse, or that the door will be in any day. The Door Boy staff never calls back, never provides an updates and i have to continually ask them to perform the services theyve already been paid to complete. I will never recommend this company and am disappointed that our general contractor used them for our addition. They are terrible!!! If youre looking for shoddy service, questionable staff and no business acumen, give them a call...otherwise, find someone else to do the work for you.
Talk to Roger, It could be difference between one and five stars just like in my case. Hes the best.
If I could give zero stars I would. They sold me an opener in Jan 2015. Now, 16 months later, it doesnt close properly. So I called for service. They came out, said there was no problem, and charged me $171 for a service call. Unbelievable. They guy spends 10 minutes, says there is no problem and that I owe $171 for their time. Stay away from this company.
Very happy with our experience with Doorboy. Bob and his team have been very responsive to any issues that have come up over the years.
Door Boy was efficient, on time, professional and courteous. Bob M. cares about his clients and I have had the best service for my two homes consistently for over 10 years.
This place is a ripoff, $175 to come to my house and tell me a need a new garage door opener, 10 mins of actual work was done to test
So I had a problem with my new remote (purchased from Door Boy in BH) which was a Christmas gift from my wife. Called Door Boy and instead of scheduling an appointment, Mark gave me a few trouble-shooting pointers and his advice did the trick! No charge and a happy customer!
Excellent service repairs made within one day of request. Would definitely refer to others.
They were on time and installed my garage door replacement great.
I had the Door Boy do some work for me, previously and was happy with his work. I tried to call him to do more work,,,,,he never returned my call.
Long wait. Terrible service. High prices, hidden costs, and upselling while on site. We found a much more professional company once we looked around.
DO NOT USE !!!!!Called for service and was quoted a service charge $85 and labor $75/hr by office person to just come out....Had a $6 hinge replaced and was expecting a charge of around $166 for the hour.... as time past I was wondering what the guy was doingNext thing I see bill and a total of $241 and asked how that figure was tallied...Technician explained the charges:Service charge $85Labor 2 hours $150Hinge $62 hours of labor to change 1 hinge !!!!!!!!Technician was in vehicle for almost half hour... inquired about that and his response was he was doing paperwork and if I had issue to call officeAnd that I did... gentleman I spoke with was so rude, trying to explain that not only a hinge was replaced but servicing doors was included...all the guy did was oil up wheels and hinges... and that takes 2 hours to do???STAY FAR FAR AWAY from Door Boy !!!!!!!
Installer was great, was. at my door at 8:00 am as promised, installation went without a problem and he was quick, door works fineevery thing went great
Best pricing best work best follow-up Ive ever had with the service company
Called them several timeseasonable over time,they are curtious,timely and reasonable
Installation service was fine. Came next day. BEWARE OF ADD ONS!! After installing an entire new Marantec system at full price, they charged $38 for 1 extra remote ($14.75 online) and $68 for keypad ($30 online). I asked for a price match at least and the Manager Cheri Perez wrote Door Boy does not have any price matching availability. We go within the manufacturer’s suggested retail price.Sad that a long standing company gouges for $50. So much for developing customer loyalty.
Had an issue with one of their technicians but it was resolved fairly
Twenty year customer but never again. They charged me $350 for a torsion spring on a standard door. My friend used Drosik Overhead Door and was billed only $150.
Save yourself the trouble. They took too long, overbilled, and their customer service is nonexistent. Youll only be disappointed.
Excellent service
Satisfactory!