Nice store. Terrible service. Stood in line for 10 minutes watching employees find a reason why they can’t possibly print or ship items for each customer in line in front of me.

Great customer service. I’ve sent multiple packages and I’ve always gotten friendly and efficient service.

Avoid this location at all costs. When I attempted to ship a few packages, the staff asked me to open each box, unwrap the packaging and “show them what’s inside” every box. I’ve never had that happen before. Rather than go through my packages on the counter for them for no clear reason I left and shipped the taped up packages at the FedEx on College with no issues or weird search requests.

My package was shipped to a campus location, and I then redirected it to Fedex Shattuck. Worst mistake ever! The staff (Dee?) refused to release it to me after seeing my driving license and my UC badge with matching name and organization(UC).When she explained she needed to see an ID with a matching address -- which UC badge does not have -- I showed them my UC faculty webpage proving I indeed work at the correct address. Nope. W2 pdf form with correct address? Nope. She said she cannot accept online sources and needs a business card. I came home empty-handed. It will be only fair if all other institutions in the world treat Dee in the same bureaucratic, non-sensical way she treated me.Luckily Im done with the packages for the nearest time being and hopefully never more through Fedex.

One of few Fedex offices that actually take calls. Was super helpful in tracking/locating pacakage.

Older African American Woman with glasses, is always displaying a negative attitude with her mannerisms and tonality when speaking with customers. She is always so quick to say no, vs displaying customer service and finding a solution.

They couldnt print their own labels (to ship Fedex packages) in their own store. Instead of trying to find a solution, they walked away and refused to support me.So basically they dont want you to ship packages through them. Even if a company has already hired them to do it.

APRIL 2020 - Major COVID-19 violation by employees!UPDATE:WED-4-8-2020:I went back to use the self-service copier to make my copy. At the time of day I was there, the sun was shining in my face and so I was unable to see the touch pad of the copy machine. So, I called for help and Theresa the store manager came over and I explained to her what was going on, but, she refused to help me stating that they need to stay socially distant from customers. I totally respect that, but, funny thing, of ALL four employees as well as everyone else in the store, I was the ONLY person wearing a mask! In addition, Theresa and 2 of her employees were gathered together WITHOUT MASKS ON having conversation with each other! Yet, they refuse to come close to customer claiming social distancing issues.I called FedEx to complain and when the District Manager called back she said that they had limited service to only self-service machines and if the customer was unable to work the machine then that was unfortunate. Translation - If you dont know how to work the machine, too bad - So Sad ! She also said that they were following CDC guidelines regarding masks, yet, social distancing has been going on for weeks now! What about following those guidelines with each other as well as customers?Finally, I told her, most of the employees were there doing nothing, so, if they were going to pay them to be at work doing nothing, why not pay them to do nothing at home where they can be a lot safer since they are SO concerned about the COVID-19 situation to not even help customers when they come in anyways?I guess she heard me because it now says that the store is Temporarily Closed !!!!MON 4-6-2020:I had a 3-page word document I wanted to print out one copy. An associate asked me if she could help me and I told her I wanted to print out my document on card-stock paper and 3-hole punched. She said they had everything I needed at self-service. I said I did not want to do that and could she do it for me. She said she could not. Its no wonder they have such a low rating!District Manager needs to be told about these reviews. It is clear that he/she has no idea..... until they do, nothing will change !!

They won’t issue a receipt, though it’s explicitly a FedEx location and not just a dropbox

Next time I will use USPS. FedEx lures you in, saying they will deliver your package to your door in a few days. In my case they botched the customs on an international repair, even though they were clearly told it was a repair. I called, they opened a case and said they would call me back. Three days go by, no call, so I call back. They apologize and say I should hear from someone the next day. Another three days go by, no call. In the end I paid $478 duties -- it should have been $0 but I needed to get my package out of the hands of these incompetent people.

Kind and helpful staff, good quality machines to print.

The customer service at this store is GARBAGE and especially the dude by the name Eric. So unnecessarily RUDE AND COMBATIVE!!!! It’ll easily ruin your day if you let it, it turned me off completely!!!

** Great staff, organized & spacious facility **When I walked in, I was greeted by a woman (I think her name was Van) who had an immensely radiant personality, and made me feel exceptionally welcome. That extreme customer focus was amazing.She then proceeded to do an excellent job with my task. I also oberved how she interacted with one of her colleagues. They genuinely seemed to be having fun.Also, the facility itself was exceptionally clean, organized and spacious.Great place.

Great experience sending a package. Very helpful and friendly staff. Nathan was really helpful.

I came here to ship a package via FedEx express. One star because after speaking with two staff members I was able to obtain a blank domestic waybill and a FedEx branded envelope. It seemed like I was bothering the staff by asking them for these materials. There were more staff idle behind the counter than there were customers in the store, yet I was told to wait for the only staffer who seemed to be on the clock. I guess everyone else was on lunch break or in training?I filled out the waybill at the cafe across the street and now I will go drop it in an unstaffed FedEx drop box so that I dont have to risk inconveniencing anyone else who may or may not work for FedEx. I highly recommend taking your shipping needs elsewhere.

Terrible service on the managers part! I couldn’t get a retrieval code but the manager would not print them out from behind the counter for me. Terrible management at this location! The employees were great but the manager wouldn’t let them do their normal printing from behind the counter. I would never go here if I were you!

I spent 2 hours selecting photos to print then try and print and the computer froze the lady said with no worry “ oh that happens if you try to print over 100 photos” I said ok then why watch me sit here for two hours trying to select photos and not say anything. Poor service and they don’t care

Super friendly and helpful.

I waked in clueless and I walked out satisfied. The clerk was very kind and very thorough for something as simple as shipping a mobile phone. Maybe I got lucky? In any case, I had a positive experience.

Always great here, I come to ship often. Joseph the Asst Manager is wonderful, polite and very knowledgable.

I was supposed to have a scheduled pick-up for today between 8am and 8pm so I waited around all day for FedEx to show up and pick-up my package and they never showed. They did not even bother to call me or email me to inform that they would not be showing up. As a student it is extremely upsetting since our schedules dont allow for essentially wasting an entire day for a pick-up to occur. When I called FedEx, their excuse was that it is holiday season and they are backed-up, but if that were the case they should have at least notified me so that I could immediately make different arrangements. Very disappointed with FedEx and their failure to provide service.

Super helpful. I was in a bind, and it was almost closing time. The 2 associates helped me get my presentation done, and assisted with filling 3-hole punch binders ( 7 of them) . Merci!!

The asistant manager, what an a.This j made me wait 10 minutes ignoring me completely, he walked out came back ignored me another 10 minutes, the j refused to help at all. He refusd to mail it out.The guy biggest i met i my life.

Legit the most helpful and friendly FedEx Ive ever been to.

The lady yelled at the phone, not helping...Bad service..

Great experience sending a package. Very helpful and friendly staff.

Utterly inefficient and incompetent people hired to do production work, and failed to perform basic image scanning and customer service. It caused me undue distress from just a simple scan order and nothing got done correctly at the end. Anyone with preferences and standards will be highly disappointed from this store for the lack of rigor in their work.

Store is very clean and organized I only knocked a star off because they were pretty slow the day I went. I was just dropping off and it still took 15 minutes

Awful service. These people have no organization system and no sense of expediency. Nice building though.

Every Fedex I have had to use has a mega long wait even when there are only 2 customers! Its silly when you have to wait 20 mins just to ask someone to unjam the machines that never work.

Several staff members, and apparently no one could hand me some paper to refill the machine for my copies. Took way too long for something that was only supposed to take a few minutes. Also made me late to my class, which was why I was even printing in the first place.

I went there to print out a lebel for my return box which fedex stated online I could do easily and with an employee. They direct me to the print area instead of helping me. I spent an hour trying to do it for free, which you cant, they want you to pay for something which is said to be free. After being blown off by multiple employees I finally made them help me and I got them to print the label and accept the shipment. What should have taken 1 minute took me an hour which is ridiculous. Worst fedex office I have ever been to. I saw two other customers have a similar experience. One was trying to print something and it wasnt printing so he got help and they guy basically said if it does not print in 10 minutes come get me. It didnt print and at the rate of like 30 cents a minute on the computer I doubt anyone wants to wait 10 minutes for your printer to work (which it never did). Overall the guy wanted his money back and it took them 20 minutes to do that. Ridiculous place. I will probably never use fedex again, if I wanted to waste an hour on an over priced shipment...

People here have little printing knowledge. I asked someone to help me print an image at different resolutions. They were clueless. I went around the corner to Replica Copy and got help immediately.

One of the rudest fed exs ever. Tried to tell me fed ex cannot ship a regular box that I had to pay for her to pack it before they would ship a box that I had just had fed exd to my location. What a rip off!!!

The people here are very helpful and generally quick.

In and out in less than 15 minutes, no problems.

Nothing works and nobody cares sums up my visit.

Helpful staff if its not crowded

Friendly Staff, Easy to work machines!

This morning I arrived there at 8.15 and it was closed. Several people were waiting. On the website and on the front door is written that it opens at 7 am.

Extremely inefficient. The stuff just leave one machine broken, and there were two guys who brought five books to photocopy using just one machine, while I only have one page to print. And they told me I`m so sorry, I live very far away, and I have only one chance to get here.

I tried to have a case of wine delivered here yesterday. They rejected the shipment, and when I called they told me they accept the shipments and assured me that they would accept it today. Today when I checked online it turns out they rejected the package twice more and its been returned to the sender.This place is a joke, nobody should ever go there.

I HATE this FedEx. Also, they need to stop blocking Shattuck with their trucks.

All the workers here should be fired

I dropped off a large document to get laminated and at first they said they couldnt do it but then I got a call and they did it and I also cut a ream of paper I had for under $1.50 so they definitely came through and delivered though it took a little bit longer than expected

The staff is a good girl but not very helpful.

Very helpful and efficient, for us .

Slow. 20 min wait line just to print 2 papers

Manager was very rude to me when I said I was a Google Guide

Great pho though

One staff person, 8 people in line and growing...useless........

Slow service and bad experience with a lost package.

They get the job done with a smile. I like these People!

Rude staff

Very helpful staff

No parking.