T-Mobile has gone through many transitions to become one of the nations largest technology GIANTS.They have few service outages and their Customer Service is one of the Best.Lets face it. Cell Phones are Cell Phones.. There really arent much of a difference from company to company. The biggest differences are Phone Prices and Contracts.T-Mobile has an advantage there. The fact, of NOT having to enter into a contract is liberating. Who wants to give up their freedom to choose? No ONE!!I also, like that they listen to their customers feedback. This is the MOST IMPORTANT Factor in improving an organization. If something is wrong, annoying or intrudes on Customers Privacy, they fix it.Checkout their locations for fantastic phones, service and deals. Oh... Speaking of deals, be sure to sign up for T-Mobile Tuesdays. Get all kinds of FREE STUFF....PLEASE LIKE, RATE & FOLLOW ME.....

Quick to turn away people. Came in to just ask questions on pricing for my account if I separate my lines and wanted to see about opening a business account. Immediately sent me away and had no care to ask if there was anything else that was needed. Never realized tmobiles policy for there 3rd part stores run by express was to turn away customers and not show any empathy or sympathy or even compassion for there job. Multiple people in and out of store, fingerprints on screens and multiple employees all in back room while front was busy. Great management. Lucky it wasnt an audit or they would have failed more then likely.

Best T-mobile store Ive dealt with. Great reps. Knowledgeable. Had Sprint. Dumped them, rude reps, bo clue what theyre doing and they lie to you. Totally happy with this store...will be my go to anytime I need something

Staff was friendly, knowledgeable and provided great service.

I love TMobile but this shop is terrible. Ive been with T-Mobile for 3 years and I havent ever came across a store like this. The guy rushed me, I lost 90% of all my data when I had a warranty exchange and had to transfer my memory. They dont even do insurance claims for screen protectors! I had to go to another store when it was all said and done. Go to Winder T-Mobile, better store better service.

Switched family over from Verizon. The representatives at the location were helpful and provided fast service.

If I could give this location less than one star I would. Horrible Customer Service.

Have a decent customer service the only thing is that they should explain to the customer a little bit more about the prices and payments.

The girl Krystal that works there is great! Super patient & knows what she’s doing. Great customer service i recommend her! Made my visit fun and easy.

The store “manager” is a nightmare, needs to be retrained on customer skills

Krystal was a very pleasent person to deal with

The wait to be seen was a little longer than needed but overall decent experience

Awesome staff. I was in and out in no time.

I love T-Mobile but the lady who works here whos name is Jen cant activate a phone if it depends on her life. It took forever and then I left and the phone wasnt working because she didnt activate the SIM card. She cant even do her job.

Havent been there.

Satisfied

So much credit I give them... They helped me so much in my passed & now.... til this day I thank them for everything they have done for me. Im thankful! Thank u T-Mobile 😊💞

Very unprofessional customer service . waiting long time in line and no help . they seems dont have any idea what they doing

Worst t mobile location.I went to add my fiancee on my phone. They secretly added another phone line, and also added phone insurance on my phones. Something I did not ask for

This place is an embarrassment to T-mobile! Ruth the Assistant Manager is definitely a scammer looking for a grand commission check. People that rip off elderly people are a disgrace, it is a reps job to provide customer service not steal from the people in their community! I will be contacting corporate to file a complaint!!

It’s a terrible who is working there no customer service no listening just waiting long long hours he doesn’t care who is waiting long time.the girl name kristal she is good worker rest of people just standing over there

T-Mobile Tuesday

Great customer service, Carla was very helpful with my upgrades. Everyone is always happy and positive. Keep up the good job.

The staff was so kind and helpful. I walked in very frusterated after leaving my current cell phone carrier (not T-Mobile) ... So when i went into T-Mobile they were very helpful and even though i wasnt ready to make a move or a switch, i felt SO MUCH BETTER!!I am definitely will b back!

I love Tmobile been with them for 6+ years, however Ill perfer to avoid this location!

Paul is great. Best service Ive had in 15 yrs with tmobile. Always willing to show you how to use your phone. Thanks Paul

Best tmobile store in the Lehigh Valley! great, knowledgeable staff and a kind manager as well! highly recommend this store!

Awesome staff very helpful. Answered all my questions and were not pushy like other places.

Worst experience I ever had with customer service. I Bought a Galaxy S9+ with warranty. Had a screen protector put on the phone with bubbles! Took it back for a replacement and here I am still with bubbles! Gave me a hard time and they were out of stock of screen protectors! BAD BUSINESS

Staff will push the most expensive products and unnecessary coverages even after you say you aren’t interested. Wish I could give 0 stars after that experience

My visit At t-mobile was pleasant And very Affirmative And I will be a customer For life thank you two young ladies at T-Mobile

The staff were very helpful with the process of transferring my phone number. There was some complications but the kind attitude of Kyeema and her manager make the process worth it

Knowledgeable and courteous staff helped solve my issue in a timely manner.

Kind, knowledgeable team and the best wireless service in the Valley! (confirmed by OOKLA)

Clean store, excelent treat to customers, check out really quick. Javid was the specialist that took care of me, he aknowledge me about offers and took from his time to see wich one was the best for my pocket and my needs. Totally a professional on the bussines. Thank you!

Amazing experience, wouldnt shop anywhere else.

It was very good and the people there are very nice.

Great customer service

Very bad experience and very rude employees. A woman with a short hair keep talking about holidays and ignore people who is waiting . They even had one employee . Nothing new t-mobile will never develop thats it !!

Great customer service fast and to the point

Amazing service love the people here

Very rude was called dumb and not aware of what i was talkimg about and dont answer phone for Customers

They were very helpful in getting us sign up with them.

Store on stephko Blvd sucked big time!! Really gets no stars at all!!

Dont have enough info about the phone that I wanted

The General Manager is nasty and not helpful at all.

Best experience in the world

Very helpful & friendly

Great service

👌👍😀

The store manager of this store is a thief. He told me that I qualified for a free tablet for my plan, I listened to him and now they are charging me in the bill. Be careful not to be fooled as it happened to me.

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