Ive been taking my F-150 to Kelly Ford for service the past two years and have always been extremely satisfied with their work. The service managers are knowledgeable and professional. And the mechanics are always available for any detailed questions I have about their work. I feel very lucky to have a neighborhood garage that I can depend on to repair my truck.

I had a late afternoon appointment but dropped off my vehicle early in the morning because of my schedule. I had absolutely no expectation of my car being worked on faster but it was looked at and fixed hours before my appt time. Grateful for their speed and service.

Derrick Prescod is amazing. Very attentive to my needs, explained everything in a way I could understand, and was incredibly respectful. He needs a raise!

We are VERY unhappy with Kelly Ford !!! Would never go back. we waited 33 days for the finance person at Kelly Ford to process our paperwork so that we could purchase our leased 2018 F-150. When we came to pickup the vehicle the Registration was incorrect after telling him numerous times that we wanted both names on it and then the vehicle failed inspection! Guess what- the vehicle was no longer on warranty and I have to pay for repairs-if it in fact needs repairs. Meanwhile the truck is sitting in my driveway with a Red rejection sticker and we are still waiting for the correct registration. we are VERY unhappy and would never purchase or do any business with Kelly Ford. Charlie ORourke

They were the best, easiest vehicle purchasing experience ever! I just purchased a Jeep here, the sales consultant, Mohamed was more knowledgeable and helpful than some of the sales people I had dealt with at actual Jeep dealerships. I stopped in on a Friday afternoon without an appointment and they were still able to get all of the paperwork done quickly and had the Jeep ready for me to pick up the next day!

I’ve been taking my car here for the last 1.5 years or so for inspections and service. They’ve never tried to upsell me anything I didn’t need and are normally very quick. If ford were to bring the new focus to North America, maybe I’d buy from them too

Quick and easy express service. Dropped off night before and picked it up ready to go by 10am next morning. Very clean environment.

I couldn’t say enough great things about the team that helped me choose a new truck. “They were amazing and efficient .” I’m proud to be a part of the Ford family. Thank you so much!

My experience with Kelly Ford has always been excellent. Check in is easy and the work was done quickly. Juan is extremely helpful with the process. I will definitely use this dealer again.

Kelly Ford is highly recommended. The sales staff are very knowledgeable, and the test drive went very smoothly. You will feel at ease through the entire process. Kelly has outstanding resources for financing and for finding the perfect vehicle. I want my husband to return to buy a new F150.

Fantastic experience with the service department. Juan was great. I highly recommend this dealer and their team of technicians and service writers.

All the folks involved in my car repair that I spoke with were polite and friendly. Explained everything in detail, reviewed the invoice and even walked me to the cashier. This is my second visit to the service center and was equally happy the first time as I am now.

What a total pleasure doing business with Hanna, Gary and the whole team there at Kelly Ford. We were buying the car remotely and they made the process comfortable and easy. When we got to the dealership, after an all night flight, to pick the car up, we were met at the door and welcomed like we were old friends. The purchase process was quick and we were on our way with an awesome car and some awesome new friends. Thank you Kelly Ford!!

I bought my car at Kelly Ford 4 years ago and have been happy with their service ever since! I had a situation with my tire pressure recently. One tire was low on air. The other 3 were at or above what they should have been. This was shown to me on the message center of my car. I called Kelly about 3:30 and was told I could come right in! They serviced the car and discovered that the tire with low air was leaking. So it was taken off and sealed, then all were put at correct air pressure. I was delighted that the situation had been handled the same afternoon successfully!! Thank you Kelly Ford!

The experience started off awful because there was no communication, I was lied to by the attendant at the service desk, and the charge for the service performed was ridiculous. However, after speaking with the General Manager Adam who had the Service Manager Melvin contact me I felt better about how things ended. I just hope they use this as a lesson on how to better communicate and not lie and or take advantage of people.

I have a a serious aversion to car dealerships and car buying. It has always seemed way too drawn out and shady. With that being said, I bought my first brand new car today, and couldn’t be happier with my experience here. Super quick, very efficient, and no bs. The 2 people I dealt with were Mohamed In sales, and Gary, in Finance. They were both on top of their game and made the process quick and easy….Will be keeping them as my dealership for the duration.

I couldn’t recommend a better car dealership. To start the customer service and their response time to my inquiry was grade A. The Salesmen David made this process so easy and stress free. Everyone was great, respectful and attentive from the first call to signing with the manager. My car will be ready the day I was told and I couldn’t be happier. Thank you Kelly Ford of belverly!

I went in for an oil change and multi point inspection. It was only $50 for all of that which is suspiciously cheap. I used to have to pay 70 something for an oil change for my old Subaru at their dealership. I never received a copy of the inspection report and I checked under the hood and noticed they didn’t top off any of the fluids. I went back inside and brought this to their attention. To their credit the people working there were very friendly and helpful. I received a copy of the inspection report and they took it back to fill up the fluids. The wiper fluid was topped off all the way but the other red fluid which I’m not sure what it is was only filled halfway and before it was at the minimum line. I would expect more especially for such basic services. I think I will try some of the other Ford dealerships in my area next time

Highly recommend Kelly Ford of Beverly MA.Getting my car repaired at Kelly Ford I found the service, the people involved, Mr. Brian Drysdale and Mr. Melvin, Mr. J.Flores, the mechanics, to be professional, polite, knowledgeable, understanding and outstanding in their performance. I thank you Kelly Ford Beverly Massachusetts for getting my car repaired in such an efficient Manner, In spite of the auto repair insurance ‘Car Shield’s’ complete lack of assistance and honest cooperation.I would highly recommend Kelly Ford of Beverly MA to anyone who Chooses to avail themselves of impeccable service.Michelle HodgeFord Edge Owner7/12/2021

This is the second vehicle I have purchased from Kelly Ford, and the experience was amazing! The salesperson Gabrielle was knowledgeable and friendly. No hard sell, no talking me into an SUV I didnt want. I am a Kelly Ford customer for life. Thank you for all your help.

Great service. Even washed the exterior.

I pulled in at 9:20 for my appointment to have my car Winterized and was checked in and out within 35 minutes🤗🤗 Totally satisfied!!!

Vehicle went in for recall work. After 3 days of no communication and constant phone calls from me they gave me a loaner until my truck was done.2 weeks later I got my truck back and it was damaged.Since then, I have been trying to reach the service manager to deal with the damage. It has been almost a Month of me calling every couple days, stopping by the dealership (4-5 times) and never getting anywhere.I was told they would make it right but I’m running out of patience trying to constantly get ahold of someone. I leave my name and number each time and never get a call back. The work was ok, but the customer service and management of the service dept is horrendous.

Mohammed was wonderful to work with. He did not pressure me into buying any particular car. He he took his time and we found the vehicle for me.

Horrible customer service and unprofessional staff that do not like being questioned. Manager admitted to purposely knowing prices for their car listings are much cheaper online and that they won’t disclose the real sale price unless you specifically ask them to or come in. No responsibility taken just fake apologies after driving an hour to see 2 of their vehicles. Do not recommend any Kelly Auto anywhere if this experience is an indication of how they operate across New England.

Very pleasant and very accommodating first time new car buyer. No glitches. Long distant purchase live on the cape only wanted a blue car none on cape .Stephanie and Ambrose could not have done a better job. Thank you.

Was very pleased to be able to get in/out for my sticker in

After trying a lot of Ford and other brand dealerships no one was willing to help me out of a lease and into a truck I wanted. I stopped by Kelly Ford as a last hope and Mr. Orlando came out to greet me, and now I’ve got an awesome F-150 in my driveway!The process was excellent, I feel I was given more then a fair deal for my lease trade and for the new truck and it’s financing terms. Within 24 hours I was driving my new truck. Highly recommended

The Service team was out of this world! They squeezed me in quickly and fixed everything in a timely manner. I couldnt be more happy with them. You have a life long customer now. Thank you!

I had a works oil change with coupon. I waited on site, about 90 minutes, very reasonable. The staff was courteous and professional. The waiting area was neat and clean. I would recommend Kelly Ford

One of the best dealers around, I will refer all of my friends to Kelly’s Ford.

I have been to a lot of dealerships in my time.. But the group of people that they have in the service and sales department are great! I had no appointment yet they were able to accommodate me during a reasonable time. While I waited I was checking out cars and sales staff greeted me let me know that they are they if I have any questions. It was just great to see that there are still dealerships out there with staff like this place.. Definitely will be back!

Good people to work with. No courtesy car available so I had to wait for the diagnosis of my C-max engine light. Then they needed to order the part so I returned for another wait. But this part was not good so they ordered another. All seemed ok but them my enginelight came on again and they don’t have any appointments for the next 2 weeks. I hope the car will be ok for short drives it was the transmission fluid pump.They are trying.

The service department does a great job doing what needs to be done without an obsessively itemized bill. Very refreshing. Keep up the good work.

Highly recommend this dealership for both service and parts departments. Thanks for the great service!

Kelly did the service required on my Ford Transit Connect and had the car back to me in half a day. I go to them for all my maintenance work on my 2016 model. They keep it running in tip top condition.

I had a fantastic experience. Danny in service is amazing. He got my car in right away, gave me an accurate quote of cost, had a rental delivered to me all within an hour. Five stars all the way. From beginning to end. Polite and knowledgeable

Service provided promptly, vehicle ready on time. Friendly personnel.

Salesman was helpful and knowledgeable about the car I purchased. Showed me where everything was and how to use it. I love the car. Thank you for everything.

Blew out a directional tail light on my 2019 fully warranted Ford Flex and swung into theService Desk at Kelly Ford in Beverly ! Thought Imight have to schedule an appointment; But myService adviser, Bryan Drysdale, said he could get meIn for a quick fix right-away! 10 Minutes later I getMy car back on a ZERO COST Invoice! Now if youWant to talk about “We make it Easy - that’s the KellyWAY” that’s what I’m talking about🇺🇸🤩👍GO KELLY and BUY KELLY and SERVICE KELLY!Thanks BryanJEFF GUY

Great experience at Kelly Ford. Dave Labrecque was our salesman and was wonderful throughout the whole process. I would definitely recommend him.

I came to Kelly for recall work. That was fine. A hitch piece wasn’t in stock. I got a call to bring the car back for a 20 minute installation when the part came in. It took almost an hour and a half. Wouldn’t normally care but didn’t like sitting indoors with people for that long during Covid. I would have made plans to leave. Anyway, the work was fine and staff was polite.

Mohammed was a very good salesman, he made me feel very comfortable at all aspects of the sale, everyone is so friendly there at kelly Ford in Beverly, MA. I would highly recommend them if your looking for a new or used car 😁

Kelly Ford has the absolute best service! I am always satisfied, no matter what the issue with my car. I recommend them highly!

Excellent service, only took an hour for oil and filter change and check all. Also got a nice car wash!Friendly and helpful staff. Would recommend!

Great Service, friendly Staff. Clean professional facility.

I needed to get 3 things done at Kellt: order and program a new key, handle a recall, and fix another, cosmetic issue. I would say that this was the most professional, efficient, anc customer-oriented experience I have ever had with a dealership service department. Five stars all around.

The service at this dealership is exemplary. The entire staff functions as a cohesive team providing a great customer experience from beginning to end. I have not had outstanding service from a dealership service unit in the past, and must say that they far exceeded my expectations. I will never go anywhere else for my car service in the future.

Waited for over an hour for an oil change with an appointment . They told me to wait outside for Amy cara mother half an hour went by before I was told they locked my keys inside my car….

Professional friendly service.

Fast reliable service, everyone there are very professional and attends to the need as soon as I walk in the door. Ive been quite satisfied with the service provided, all questions answered, leaving no doubts. Great staff.

Great service. Called multiple times to make sure they were okay to do something rather than just doing the work and billing you after. Plus best service hours on the north shore for Ford.

Great service experience every time!

This is my 3rd truck from John Arnold. He’s a great guy and not pushy or like your typical salesman. He listens to what I want and gets me just that. Looking forward to the 4th truck soon!

This is the service department. The person who helped me was a woman.She was very gracious, polite and helpful. She asked a male co-worker for an answer to one of my questions. He was very brusk and unfriendly toward her and me. I felt offended. I have been a customer of Kelly Ford for many years and have never had such an experience. The only way I can identify the male person is that he spoke Spanish. Note: I have no biases in this regard and use this description only to make the situation as clear as possible.

I worked with Gabriel who was great. Quick, efficient, and I got a great deal.No high pressure tactics or extras attempted to be added on, I will likely work with them again in the future.

I’m very happy with Ford Service. Nice people who really knows their job. I went through a simple manufacturer recall and they gave me a very important free diagnostic of my car... . and even washed my car. Tks guys.

I called first thing on the morning because I had a nail on my tire and was losing air quickly. I believe I talked to Melvin and he told me they were fully booked but he could get me in when he can. Came in and he immediately had people working on my car. There was also a recall that needed to be done. I was out of there in about an hour and a half which was great without an appointment. Was great that he squeezed me in before other appointments arrived. Great service and a great attitude. He helped me out. Noticed he was also nonstop working hard the entire time I was there. Nothing I appreciate more then great service.

Quick and professional. Bryan did my intake and Yvonne kept me updated throughout. Will definitely make them my exclusive stop for service.

Had a great experience. Everyone there so nice and they have a great facility. I have to give them six stars because they cleaned my truck after the service. Thats like what they used to do in the old days. Thank you thank you thank you for bringing that back. I used to go to a Ford place out in Colorado and they always clean my trucks after oil changes or any kind of work and its nice to have that again.

Almost Unbelievable dependability and ethics.

One New Years Eve I was driving from NH to visit my mom when my Fiesta with 260K decided to quit. I had it towed to Kelly Ford. They brought it in without an appointment and diagnosed the issue. Unfortunately because of the Holiday and late time of day they couldn’t fix it then. They would have if it were possible. TX for helping.

They might as well not offer repairs their service center is completely swamped and unavailable to help with any emergent situations! Im a single mom and need my car fixed right away and Their only solution was to drop My car off and hope for the best! Sorry that doesnt work! They need more peole on stuff and also a training ok good graces- social skills!

Kelly Ford always goes the extra mile to understand the issue with my car. The service manager and technician went with me for a test drive to experience what I felt the car was doing (brakes). They thoroughly checked everything and explained to me how the system was working i was told Im not just a customer but part of the Kelly family.

Kelly Ford provides a pleasant buying experience! My salesman Mohammed was truly to notch!!! His professionalism and stellar customer service is definitely worth noting!!!! Love my new truck!

They charge $400 for a paperwork fee. Outrageous. They wouldnt discount the vehicle unless I financed it. Give me a break. Not a great experience. The finance guy is a bit arrogant. He called me repeatedly on speakerphone after I had asked him nicely not to. I will never go back.Update: I called the owner after he left a response to my review and left a message. He never called me back.

Very friendly, professional, and efficient. Thought I would be there for a long time, but they were quick. Highly recommend!

I went to Kelly Ford for oil change rotate and balance sync update . I used to be a mechanic and was a little nervous bringing my truck there. The service writer and manager were very professional treating me like a human. The Parts manager, assistant, and the mechanic were outstanding with knowledge and helping me feel comfortable. I no longer am nervous. If anyone needs your Ford worked on I highly recommend Kelly Ford. Exceptional service, curtious and a clean shop. A dealer I can trust. Thanks again Kelly Ford.

We had a very positive experience in leasing a new Ford Explorer. Our Sales person, Mohamed Zizi was very professional, personable and knowledgeable. I would highly recommend Kelly Ford to anyone looking to lease or buy a new car.

I was struck by the lax COVID precautions:1. I was asked to sign the work order with the same pen the service rep had just used. When I asked for a clean pen, he had no idea what I was talking about. Finally another employee got me a new pen.2. When paying, the cashier took my credit card with her bare hand, processed the sale and returned my card to me. I immediately used the available hand sanitizer to clean my card and my hands.Sloppy work:Part of the work done on my car was to replace the rear wiper mechanism. When I got my car the rear window was full of dirt and grease. I had to get someone to clean it for me before I left.In addition, i had to wait 3 weeks for my appointment. Brian Kelly does NOT make it easy - or safe. I truly wish there was another Ford dealer where I could go for service.Brian

Just like the jingle, “We make it easy! That’s the Kelly way”!! Easiest and most pleasant car buying experience ever! Ask for Mohamed!

Sorry Guys, but this time I can’t give 5 Stars. The team at Kelly Ford is great, Dan was helpful, but my truck went in for a ‘simple’ fix and they had to replace a valve body in the transmission. Dropped the truck off on on Jan 4th and due to faulty parts, scheduling, and apparently bad luck, I did not get the vehicle back until Feb 3rd. Granted, it was under warranty and they were kind enough to give me a vehicle to use, but I was given date after date when it would be done, and the never delivered on time.Doesn’t mean I will not go back, but i’ve lost a little confidence at Kelly Ford.

Friendly, efficient, and effective service. Could not be happier. The surprise car wash was such a nice touch!

Great customer service. Always answering questions in detail! Clean service area...

Quick service and answered my questions if there was any issues found.

Kelly Ford is the most inept dealership Ive had the pleasure of dealing with. I had a lease from them for 3 years and the time has come for me to return the car. I made an appointment to return my lease 3 weeks ago and I was told that the person (Gary) that does lease returns is not there. I asked if anyone else could take it for me and they said no, no one else is capable. I spoke to the general manager (Adam H) and I explained to him that I had made the appointment and if someone could take the car back as I could not take it. I once again was told no you cant leave it, you can take it to any other Ford and return it to them. They didnt care that I made an appointment and they could have cared less that I was a customer for the last 3 years. The General Manager Adam, the one that is supposed to have all controls of the dealership, said he didnt know how to take in a lease. I was then forced to go to another Ford dealership and they denied me returning the car, especiallyone from Kelly Ford because they did not want to deal with them at all. To me, this says a lot about them when another local ford dealership is saying they dont want to deal with them on the return. I hope this helps anyone looking for a great buying experience realize that if you are leasing a car from them you may not be able to return it and deal with extreme incompetence as only one person in the whole dealership can return cars. BUYER/LESSOR BEWARE!! If I could give any negative stars I would rate it a Negative 5. If you are a Ford consumer I would urge you to visit any other but this one.

Service manager fixed my window on the spot!

Thank you to Stephanie Silva, Gary Sbordone and Mohamed ZiZi for helping me get my vehicle!! It was a very smooth transaction. All 3 of them was excellent!

Price and service was excellent

They were terrific to deal with. My vehicle is better and cleaner than when I dropped it off!

Just bought a new 2020 F-350. Great experience. John Arnold was great to deal with, and I will only be buying trucks at Kelly Ford going forward. If you’re looking for a new truck, I highly recommend talking with John Arnold.

I am happy to Service my Car again Kelly Ford in Beverly. Everyone has always been Friendly, and answers all my questions. A great bunch of people, and to all the Guys in the Garage doing the work!!!!

Kelly Ford did a fantastic job helping me purchase the right Ford Ranger for me! Mohamed was top notch with customer service and I am extremely happy with my purchase! Hopefully I will continue to be a Kelly Ford customer in the future....

I had an appointment for my car at the service department and I cannot say how happy I am with them. Thank you Kelly Ford you are awesome!! Brenda

I highly recommend, theyre always happy to work with you. Especially when it has to do with numbers they do a very good job. im so in love with my ford escape SEL.

A big shout out to Stephanie in Service Dept for taking us in when we were stranded w/our truck broken down @1500 from home. Although not as quick as we would have liked, other dealers in the area would not take us for weeks! Also got a good rate for a rental car thru Kelly Ford for the 12 days stranded waiting for our truck to be repaired. All was not perfect but in hindsight, it was a positive experience. I would recommend these folks... see Stephanie for great customer service!

The person who helped me in the service department was a woman. She was extremely polite and helpful. However, when she asked a male co-worker for an answer to one of my questions, he was brusk and aggresive in his response. I felt offended by him.I have been a customer of Kelly Ford a number of years and this is the first time I have had such an experience. The male co-worker I can only identify by saying he spoke Spanish. My comments are not based on any biases and are used only to make the picture as clear as I can.

Yvonne was very professional and helpful . She did a great job and I highly recommend her

We all hate going to dealers for service. They often don’t fix the problem the first time, don’t listen to your concerns, take longer and charge more. Not this place. It’s always a pleasure to service my truck here.

Will sell you a car make you sign contract/have you make a deposit. Then claim that someone made a deposit on the car last week when the car has only been posted 2 days. Liars.Updated: They are replying on here to retain face. However Managers that were supposed to call me back simply never did. Again Do Not Trust them.

I was pleasantly surprised with the service, especially the customer service. I previously had a sub par experience at Kelley Ford; however, this time it was a complete 180. Customer service kept me abreast during the day. It was a major service appointment and everything got done. Finally, the drive home was great and it felt like I was driving a new vehicle.

Bryan and Lenny were excellent. I could not be more happy with the work kelly ford did! Had a Roush Phase 2 Supercharger kit put on my mustang. Car is running like a dream price was excellent and Lenny could not have done a better job with the install. If you need anywork done look no further!

I will never, ever buy a ford or go to this place. My transmission died after five years. They have a terrible work ethics and have no sense of helping customers.

As always great service by Service department Danny and Melvin. Also a thank you to Brian the technician who was also concerned and did a great job on my problem.Bravo to all three!!Best Ford Service department on Northshore!!

I went in for an oil and filter. When I first got there at the time I was given, calling the day before, I was told it could take up to 3 hrs and did I have a ride. Disappointed, I went inside and waiting to fill out paper work I was arranging a ride. The service writer said he could get me in right away. My car was completed in an hour. Better than over 3. Thank you. I would love to see Quick Lane back!

Once again, Kelly Ford has exceeded my expectations. I brought my F-150 in for service today and was greeted by Melvin the Service Manager by name. Melvin is a true professional as are the other members of the service department. They are quick, very pleasant and excellent at communicating with customers. Its the only service location I have ever dealt with that I actually look forward to going to. Keep up the great work!!

Im a new mechanic here in the truck center...the techs here are very knowledgeable and meticulous about the worked performed. I never been big on dealerships but I do gutta say they are trustworthy and honest, atleast in the truck center. Very honest and caring for customer needs

I was very pleased with the service at Kelly Ford. I didnt feel pressured by my salesman Bruno Caedano. He was most helpful and answered all my questions in a very respectful manner. Gary from finance was also very good, respectful, and answered all my questions. I was impressed with the service of other salesmen helping other customers. On the whole I would recommend Kelly Ford!

Had my oil changed. They forgot to put a cover back on in the engine compartment.Now I can even get someone to return a call.NEVER again!!!

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