Guy at the gas station was awful, we tried to throw some trash away and he was very rude and yelled at us while we were pumping gas. made me feel uncomfortable. He started yelling at us before we even stopped at the pump.
Great service and promotions. Whenever Ive called Dead River, I get an actual person immediately and am not kept on hold. I like their on-line payment options. Very easy and intuitive to use. I recently switched to Dead River because of their competitive pricing but their impeccable customer service has been a welcome bonus. Youve got a new customer for life.
I had a dead river propane take disconnected 8 weeks ago. Have called several times to have them pick it up and get it out of my yard to no avail. This lack of customer service is exactly why I changed companies.
We have had Dead River come to our home about 4 times in the past week and a half, first to fill our oil tank and look at our system so we could set up a service account. After they came the first time, our boiler started to leak, which wouldnt have been an issue as they came out to fix it but they have been back to fix it multiple times but the problem still remains. We have also been trying to set up a service account for this exact reason but they keep giving us a different excuse when we call to ask why our service account has not been set up yet. We are new to the area and had heard good things about dead river, but we are extremely disappointed with their work thus far. Heavily considering moving our heating needs to another company.
Had our heating system tune up yesterday. And wanted to express our thanks to David. Outstanding technician, knowledgeable, and friendly! DR is the way to go! Thanks!MichaelStandish, ME
Dead River has exceptional customer service and support from customer relations to department managers. They were very accommodating in meeting our service needs in a timely fashion. Their technicians are well qualified, professional and pleasant. Dead River Company is the best in our opinion.
Dead River Company - Biddeford. I never hesitate to tell others of the great experiences I have had with your propane delivery and service company. Thanks to your exceptional team, once again, for getting the job done! I would like to single out Mr. Dave Buchanan, your burner technician. He arrived ready to take on the repair and got the job done. Your company hires talented professionals. Thank you!
The level of customer service that Dead River consistently provides cannot be beat. Even in this brutally cold winter, when so many fuel suppliers let their clients down, Dead River was always dependable.
Good experience, very knowledgeable and professional technician. Competitive prices.
Good service and have always been on time.
I like the service and trust the technicians. I would definitely recommend Dead River.
Quick response and solve our issue
Not the most aggressive when it comes to price of oil. They have been in business for years though so obviously there are people who dont mind paying extra.
Very poor customer service.