I am so happy i found this place Bryce was so helpful and knowledgeable. My husband has a language barrier Bryce took the time to listen and understand him. Many dont thank you Bryce. This store definitely has our business.

I called 15 minutes prior to showing up. Explain to them that I needed a new battery for my vehicle. They told me that they had it in stock and they would switch it out as soon as I got there. When I got there and talk to a different employee then when I talk to her on the phone she was really rude. And said that I wasn’t the one she talk to you. She looked up my vehicle said that she could not replace my battery and that she would not do it and I should head to Walmart. She was a manager at the store. I will never go to AutoZone again the experience in big Rapids was terrible

Friendly and fast service. Very helpful.

Destiny Fletcher she went out of her way and walked in the rain to my apartment building which was over 100 ft away and tested my battery and jumped my battery and then we came over here to the Auto zone in Big Rapids and I bought the battery that she selected and then she replaced the battery I just want you to know what awesome team work made my day made my year thank you so much for having such good people she should definitely get a raise.Joe Rivers

My charger blew a head gasket after I sprayed the 5.7L Hemi with a little too much bottle. They sold me a whole gasket set for the upper part of the engine for 200$ With a 10 year warranty. With fast shipping very impressed. Online app needs work though. But great store.

Always got what I need for a good price and thats all that matters to me

They do their best to get you what you need and for a competitive price. Liked seeing the amount of girls they had working there! They were very pleasant and knowledgeable in helping locate items needed

Great service they bend over backwards to get me what I need

Amazing staff went above and beyond to change our car battery

Gave all the correct information... still got the wrong Part

Very friendly and knowledgeable staff.

Thank you Auto Zone you are always there for our shop and everyone there is always great to deal with !Regards Chase Auto Repair

Worst customer service I have ever received from autozone. Will never return to Big Rapids store.

Helpful employees and fair prices

Ordered a gasket and was told 4pm next day. Called at 6pm was told would be 8pm. Called at 8 and didnt cone in. They said truck driver did not show up for work. My truck is left apart waiting now as they said maybe next eve 7pm.

Very helpfull

Went to advanced auto parts and they were very rudeAnd told me that the general manager was the only person who could do it and he said it was too damn cold came over here and they were all very helpful swapped everything out and took care of me

I have help immediately when I step in the door, very clean store, and I’m out of the door in minutes.

Always have what we need or can get it by the next day

Always a great help

You should tell your customer service representative not to work high. Been a customer for years will not come back to this one

I recently broke down on a 7 hour trip from Wisconsin to Michigan. On 3 occasions they delivered parts to the parking lot i was towed to since shops where closed. Thank you so much for getting me back on the road

Always has good customer service

Do not trust next day delivery.

Very friendly and patient staff. I found a coupon so I refunded my order and paid for it again and they were pretty cool about it. Also inserted my New battery with a smile and barely wanted to take a tip.

Very good 😊

I found that you can buy the same Parts online for quite a bit cheaper if you need the part right away go to AutoZone I also noticed on control arm for GM cars there were no grease fittings so a lot of the parts are a cheaper brand than AC Delco

Usually have what I need and close to most people.

🛠

Good customer service. Didnt have exactly what we were looking for but as it was an accessory they had a very good alternative at a very good price.

Always friendly

Had what I needed but would have been nice if employee could put down her phone and quit texting for the whole 2-3 min it took me to be there.

Usually have what I need

Great experience!!!! Car would not start at restaurant next to Auto zone Big Rapids while traveling to Traverse City. Bobby and a young lady employee were great Bobby diagnosed problem and helped with fixing it. Cant say enough good things about what they did to get us back on the road.👍👍 Outstanding is all I can say.

I stopped in to get brake pads for my car. I told the employees I needed front brake pads and gave the employees the year, make, model, etc. information for my car, but did not know my brake size. Because of this, I was told to buy a box of each size (there were 2 sizes to choose from) and to return the one I ended up not needing. The brake pads were only about $30 each and I work 10 seconds from the store, so I went with that option. When schedules finally allowed to get my brake pads replaced, my brother-in-law informed me that the store had sold me 2 boxes of BACK brake pads instead of FRONT brake pads. Not only was this a complete inconvenience to both my brother-in-law and myself (I work 60 hours a week, he works out of state), but I have to drive my child around in my car and desperately needed to get these brake pads replaced. This was the only time that available to get these replaced and that was impossible to do when I was sold the WRONG PART. You would think that with 2 people helping me, there should not have been an issue. Apparently its too much to expect the people that work here to know what they are doing and to not be too lazy to double check that they grabbed the right part off the shelf. The computer did 95% of the work. Its really not that difficult. Pure ignorance and laziness. I returned the parts to Cadillac store just so that I didnt have to deal with those idiots again.

They are helpful and try to do their best.

The customer service and phone service sucks! I was on hold 3 different times tonight for a total of 40 min+ and they never came back on to help me? The guys name was Josh and not a helpful dude at all. I work in retail as a manager and even if he didn’t really care he could have hid it a little better.I will stick with Advance auto from now on.

Easton and Dallas helped me this evening. They both went above and beyond. Thank you ❤️

Very good service an the guy that helped me was very friendly everyone there asked if I had been helped they went above an beyond to make sure I got what I needed! Definitely will be back. This place is a good example of what excellent customer service should be.

Needed a quart of oil for my wonderful Subaru. They had the oil I needed and they were very friendly and helpful.

My wife went to the AutoZone in Big Rapids MI on 10-20-17. Chris helped her, she had a head light out. Chris changed it for her and she was on her way. I cant thank you enough for helping out my wife when I wasnt there to take care of it. You have definitely earned our business.

Great attitudes. Go out of there way to help.

This used to be my go-to parts store but within the past 6 months I have been ignored while staff talked about their baby mamas, placed on hold for excessive amounts of time (15-20 minutes) and experience VERY long lines while in the store. Lack of quality management is evident and should be corrected given the amount of other part stores in the region. I shouldnt have to wait so long for assistance or feel like I am in the middle of an inbred family reunion (unprofessional staff) every time I need to go to the parts store.

Very helpful with your needs

Very helpful people great prices.

Super friendly and staff. Hardly ever have to stand in line for long even when its busy

Best customer service!!! Needed assistance replacing a part, gentleman grabbed some gloves and did it for me! Cant begin to thank him enough!!! Thank you Auto Zone!!

Chelsei and Kasey were awesome, went above and beyond by helping us put a new battery in right at close. Great service!! Thanks again!!

Great staff. One lady staffer helped me install my battery. Great experience!

Great service always helpful . Ordered my calipers and had them in for me the next morning at 8 am.

Good auto parts store knowledgeable people. Reasonable prices.

Costly

Get what you need all for an affordable price.

Very helpful and they do what they can to get your parts the same day.

Stopped in here on long trip ... just to pick up Window Washer Fluid. These folks were a pleasure.Here is my story - I had pulled into a different Auto Supply store literally up the road (Advance Auto Parts). In there I stood waiting to pay for my purchase and 3 employees all avoided eye contact as they talked on the phone ... ignoring an obvious ready to pay customer. So I left (after ten frustrating minutes with no help at all) and drove for a moment - and upon entering this Auto Zone my experience was totally different. I was greeted by multiple folks, they helped me get what I needed and got me on my way in under 2 minutes flat. Treating my under $3 purchase like I was buying a new transmission! Such a contrast. THANK YOU for being so helpful. (Next time I dive by I would not be surprised to see that other store closed if that is they way the operate).

A nice, convenient place to get what you need for your vehicle.

Not the best but its okay

Super friendly and knowledgeable staff, havent steered me wrong yet

I would rate this a zero if I could. Every time I come in here I get treated horrible because Im a girl.Tonight I was ignored by staff and skipped in line by a customer. Waited for over 15 minutes for the manager to finally help me or even acknowledge I was even there.Horrible

Great

Awesome service! Very helpful and prompt 👍 ty!

I was in town for a hockey camp. I needed new wipers and the staff was really nice and helpful in picking the right size for my mini van.

Garbage store. Never have i been more disappointed. I dont know why I keep coming back to these stores. Its like talking to a fat girl. Im filled with shame and regret, but for some reason i keep coming back. See you again soon autozone!

Always have the parts I need for my hunk of junk escort

Friendly service and helpful but much better prices online!

Helpful staff and had what I needed in stock

Very good service in the people work there are very good

Very good service, they know what they are talking about, and good quality parts

Very helpful staff. This is the only place I go for automotive needs.

Good prices nice staff

Always friendly and helpful.

Great service, merchandise and prices.

They suck. Got bad about 1 1/2 yrs ago. Most of the good employees wemt to orieleys

Great place to get parts

Friendly and curtios staff very helpful

Good service and prices

Had the parts I needed

Great service and easy to find parts

Excellent service

Place is a joke. Wrong part. Line of people with 1 person busting her ass while everyone else watched. Congrats Amber c. You are the only person we will deal with. Thank you again.

Very helpful customer service.

No part, couldnt even order it

Horrible customer service. The lady behind the counter had the sucker in her mouth the whole time. The customer had no room to be right. Couldnt return a part if it is not right. Horrible place

Couldnt get what I wanted that day, but they had it the next day.

Nice service and a great help

Very polite and respectful to customer

This place always steps up to the plate for our fundraising.. Thank You ❤

Very helpful people

Good place to get parts

Has all the auto parts you need..if they dont they look at other branches for them for you

Great prices

Crazy with the virus still going on

Do not have everything I need. Cashier seemed lost, mentally.

The guy went above, he tried to change my light bulb. It was sooo cold.

Only parts store I use

Good parts store.

Kinda helpful

Had the parts I needed and open on Sunday

The most rudest people work here.

In and out with $50 wipers that fit my VW.