I had an appointment there and was there on time. I asked to see some samples of hearing aids, but they wanted me to fill out a lot of paper work FIRST . When I asked again, they ignored me. What ever happened to customer service?? All they care about is the money, not taking care of a customer and their concerns. TERRIBLE PLACE!!!!! Even my insurance company warned me about doing business with them. Guess they were right.

They completely take advantage of their customers.

My elderly parents went to the Big Rapids Miracle Ear and have had a horrible experience! They spent $10,000 on hearing aids that don’t give them relief from their hearing loss and this has caused them much grief and despair. The customer service is absolutely terrible as well. We would highly advise anyone considering this company to beware!!!!

I am pleased to say that the Staff and Doctor here are awesome and very helpful! Didnt know what hearing I was missing. Feeling happy! I would highly recommend this location to anyone questioning their hearing!

Highly disappointed in the Hearing Specialist here, I work side by side with an audiologist and currently training for my hearing instrument specialist certificate as well as Dispense license. I would never sell a 75 year old lady who has no cell phone or smart device an $8000 set of hearing aids. Where I work the same hearing aids would cost her $2000. I live three hours away and will make sure that my grandmother is not financially taken advantage of because of her age and lack of knowledge with hearing devices. This is very disappointing that elderly cant count on someone knowledgeable to decently sell them something without price gouging!!

This review is on behalf of my wife Darlene Gardner.After suffering a disease called Auto Sclerosis, I started to lose my hearing. Ive gone to several Doctors and hearing agencies that provided some help. Then I went to see James Clark at Miracle-Ear where I got some of the best results to improving my hearing abilities. I was totally deaf in my left ear and almost the same in my right, but with the help of James and some new hearing aid technology Im hearing better than ever.Im so grateful to James and Becky for all their help with my hearing needs. Miracle-Ear of Big Rapids has done the job for me.

Always very polite and kind while Im there