Absolutely THE worst place to order parts. Out of the 3 parts i had ordered on separate occasions, all had an issue. 1 part came in wrong 3 times, ended up getting the right part from local supply house (same Part number) 1 part came in damaged and took 2 weeks to get correct, undamaged part, and one, in-stock overnight order came in 3 days after it was cancelled, and took 4 weeks to obtain return slip. Just to find out i am not getting a refund for it. Took another 2 weeks to obtain refund.NEVER AGAIN WILL I BUY FROM SEARS...not that they will be around for long.

The purchase was without issue. Although, the model number on the stove was difficult to find and multiple options were available on the Sears website. I was able to discern the correct product to purchase partially because I had to but the same part for the same stove about 3 years ago.

Absolutely effortless transaction! Thank you so much Brandon! Found my part online- called the store, Brandon advised it was in stock. Picked it up, Installed it myself in 30 minutes and saved probably $1800 by not having to buy a new fridge. Most easy appliance repairs are on Youtube if you just know your model number!

The part was an exact match to the one I took out. Easy to change. In stock and fast turnaround.

I went to pick up my item in parts department there was a sign on the desk she would be back in 15 min. So I walked around and looked at mattresses which by the way I am interested in buying. Not one person offered to help or even greeted me. When I went back to get my part the lady working wasn’t too helpful. They didn’t even call me to Let me know my item is ready for pick up. I even called before going in and no one answered the phone. It’s for situations like this that businesses get shut down.

My order was ready within 90 minutes.Convienient location to pick up parts. Went smoothly. I couldnt have asked for a better transaction.

I ordered a snowblower part on Christmas day. Notified it was at Stratford on the 26th for pick up. That was fantastic. Less than 24 hrs.When I go to sears to pick up the part a sign on the counter says back at 4. It was about 3:30.I ring the bell. A guy comes up from behind and says sign says closed until 4. Then disappears behind the parts counter.I called a Sears manager who got my part from in back. And the first guy is with him and takes the bell off of the counter.Now the store manager who helped me out is to be commended. The jerk behind the counter- Id fire him. And he could stick his bell.

To say that Sears is a household name in US retail is an understatement. Correction was a household name. We ordered a part on 12/3/2016 that on Sears Parts Direct website stated in stock ready to ship. Needless to say, 8 days later Sears emailed the part was backordered. We contacted Sears several times and got the same scripted responses. We emailed the CEO, Eddie Lampert mid-January. We were contacted by Executive Member Support and Compliance who only exacerbated the problem by repeating the same scripted responses. In the end, the part was never in stock. Red light, due to Sears financial issues, they are having problems with their suppliers dropping them.

Horrible, Terrible Service. Ordered part, paid expedited shipping for a part that was actually on backorder with no ship date. Tried multiple times to cancel order and receive refund. kept getting runaround....submit order for cancellation at least 48 hours to process NEVER cancelled order. 3 weeks later-NO part, NO cancellation, NO refund. Finally opened dispute with my bank to get the money back.

Excellent experience. Great customer care. Speedy service.

Worst customer service. I went in with a part to my vacuum and the name of my vacuum and the employee refused to help me without my model number. I asked him if he could look it up with the information I have and he said no. I said okay thanks and he didnt even respond with an Im sorry or Goodbye. So I drive all the way back home to find the model number and call the store. This time I talked to a woman who seemed like helping me was a nuisance. I was so fed up with how rude these employees were I said thanks and Ill call you back. She didnt even say goodbye either. I ended up ordering my part for the actual vacuum manufacturer. It was more expensive but Id rather give my money to a place who is helpful, friendly, and acts like they want my business.

Worst customer service Ive ever experienced. All set to order part then put on hold for 23 minutes. Had to call back three times before I was put in touch with someone who could help me. (Thank you, Lee). Receipt shows different part number than I ordered. Ill be amazed if I dont have to return on my dime. Is it any wonder Sears is struggling to remain relevant!

My experience has all been related to replacement parts for an old washer and dryer combo. I have never encountered a more helpful parts department. between their information and youtube videos ive saved hundreds of dollars in repairs/replacement. Thanks.

Ordered replacement gas line kit for Poulan Pro chain saw. received gas line but no instillation kit.

I called multiple times during store hours. The phone rang and rang for ages. Each time I finally got a message that said, The memory is full. Please try back later. Is this a store, or some guy living in his moms basement?

Ive been on hold for 35 minutes and have not gotten to speak to someone. I could have driven there by now!!!!!!

I dread going into this store although I have to for Kenmore vacuum repair. Every time I go there is a long wait despite only 3 or 4 customers in the store. Its torture. Perhaps the employees are overworked because they never seem happy.

Sometimes I need help with my vacuum but I cant believe they dont have a standard belt and charge shipping for parts . on the phone they sound tired as if they dislike their job;-( sorry