Looked up a part online. Called to order the part to a store. Since I saw the part online was missing an important component, I asked if it was possible to order a set that did, hoping perhaps that their expertise in this matter would be greater than mine, and being a distributor, perhaps they had access to more information than I did. Upon speaking to Mike, an employee at the store location, he assured me that the part he could order would include the aforementioned needed components. So we had them ordered to the store, however upon picking up the item, I saw that it was exactly the same item that I had seen online and did not have the components I was promised. I immediately wanted to refuse the sale, but the associate I spoke with upon arriving to the store insisted that there are none with those components included as if trying to reassure me that taking my business elsewhere would be a waste of time, but he was literally just showing me the store website (the same page I had already visited from home). So I guess theres absolutely no benefit to speaking to an associate! Furthermore, If an employee cannot read a simple product description online and get that right, how can I be sure this other guy even knows what hes talking about? On top of all of that, the component I needed was as expensive to order as the kit that never included it, so now my bill had essentially doubled.In the end I was forced to purchase the extra component and take the hit to my wallet, because I simply needed it right away and didnt have the time to look elsewhere, and I just wanted to leave as quickly as possible because I was livid. I left the store feeling angry and frustrated and cheated. I dont know why I bothered to do business with an employee of a company that knows less than I do as a consumer. Absolutely will not be doing business here again. Online stores only, people! Just order your products yourself or talk to a mechanic. Do some research, and youll already know more than the average store associate. Dont waste your time or money with unprofessionalism

Depends on which store, but Bloomsburg is good, service and workers are nice and take their time, are mannered

Tim was very helpful with the purchase of a new battery.

While trying to purchase car detailing supplies we were approached by one on the associates informing us of some great deals in the front of the store. So we went and tried to take advantage of the deals when a different associate went to ring it up he told us that the deal wasnt what the other associate told us even though it was advertised under the products very clearly he tried to ring it up again then told us he just couldnt give us the deals. Never asked for help and was very rude. So we just left and do no advise any one to go there if this is how they treat customers.

Good people and usually have what Im looking for!

Nice clean store. The younger guy didnt really know much. Had to get other guy to assist on finding proper bulb that I needed.

Service was quick,Jarett was super helpful and got me in and out with the correct items in a timely manner.

Excellent auto parts store for all your automotive products. Always a good and pleasant experience when I shop there ~ no complaints :-)

Good selection of fairly niche parts. Employees are knowledgeable and willing to look up parts on their system to see if they fit your vehicle.Their staff was happy to let me order online (currently 20% off) from my phone in store and pick up once the order came through their system. I will continue to shop here over Bloomsburgs AutoZone because of the staff at this location.

Always helpful and descent prices

Prices are high when compared to competitors and staff doesnt offer assistance when entering like another store I frequent. These reasons are why I removed 1 star. Gentlemen that assisted me at checkout was friendly and knowledgeable.

Great help and very kind sales person!

People here are soo much nicer then autozone. Just wish they had a lot of the stuff autozone has.

Only 2 people working, And one was the manager, And she was outside installing a battery for some guy. The other girl inside just started working there and didnt know anything about anything, She kept saying to everyone just to be payshent. She will be in soon. Every one had been waiting for to long and just left. Very bad customer service. Unprofessional. Going to AutoZone from now on.

Very helpful employees

Fast service great employees

Always like dealing with advance auto route 11 Bloomsburg always good customer service

Awesome place with very helpful staff. I had them replace a battery for my car and they did it no questions asked and no problems. The people there obviously know their stuff and their prices are very reasonable, unlike a lot of other places you can take your car to. I recommend!

Clean place and friendly wokers.

The guys here were great. Helped me figure out what I needed, explained how to use it, & never made me feel dumb for not knowing. Wonderful service!

Punk kid closed early left us broken down in the parking lot

Friendly and knowledgeable staff. Store is nicely laid out, colorful attractive displays, helpful staff, whats not to like.

Good prices nice people

I had the best customer service at the Bloomsburg location this evening. The gentleman held the door for me, found what I needed (on sale), and even checked his pockets for a dime as I looked through my wallet for one. Seriously, Im very impressed! The gentleman had long brown hair and a beard.

Hubby likes itHe can go in and get what he wants

Excellent service by a very knowledgeable employee! Quick response and nice actitud! Every place should look for employees like this.

Came in looking for headlight. Robert E. S. (as per receipt) was nice and helpful. Quick to help look something up and ring me out. Thanks!

Good experience here, the manager was very nice and helpful when I needed fuses for my car, and another employee installed a new car battery for me while I waited. Prices were reasonable and my battery came with a 2 year warranty.

The people couldnt have been more helpful they went out of their way.

Took my used motor oil there for recycling

They always give me top notch service. Both Robs are excellent guys that make every visit great

Good place to get auto parts

I ask a gentleman at the counter if I had to calibrate a tbs and he looked up the part and showed me an easier way very helpful

Now he place with knowledgeable employees preorder parts we needed and picked them up at the store very convenient that we could price check and know that the parts were available

Extremely over priced. Went for a car battery. They were charging $121. Got a better one at Wal-Mart for $50. This place is ok for car parts if you cant find them elsewhere, but theyre very pricey as well.

I recently went to the Bloomsburg store and I had the best service ever. The manager Mr Shea went above and beyond to make my visit fantastic!

I was in PA and stopped there, place was immaculate clean, everything was in-order, I was impressed with the salesperson, very polite and knowledgeable, yes I highly recommend

They know what they are talking about

Friendly staff, great product

Vehicle troubles while on the road, Advance to the rescue, hey they honor there warranty for parts. Not like the scum sucking pond leeches at NAPA.

Nice people but dont often know what they are doing. Go to a good mechanic instead.

Really nice peopleAnd a Excellent customer service.

Very helpful, over the top. Plus gives me a veteran discount!!!

Had all the parts I needed and had me on my way. Friendly service

Good service!!!

My boyfriend stopped here to get windshield wiper blades for my car. 30 minute run around on why they dont have this part or that part. Why do you not carry parts for something as simple as wiper blades??? And if you know you are lacking WHY WASTE SOMEONES TIME???? 30 mins of my life I will never get back because of incompetence.

They have some parts, but their counter help isnt always very helpful

❤️

We buy here because they always have the stuff you need

Had what I needed, helpful staff

Reps at the store very disinterested in helping.

Friendly staff and very helpful

Long waits. Never enough help on hand.

Good price

Great service... friendly employees

Very helpful staff!!

They helped find what I needed.

They always answer the phone and normally have it in stock

Good service

Had what I needed

Good sales

Nice place

Needs to move on

Good stuff

Very friendly