I had bought these floor mats Jim Norton Toyota in Tulsa and I that were durable, this warped floor Matt on the passenger side of my 2014 Toyota Tacoma 4X4 there is a 3 inch gap from the left side and to the actual floor Matt. Drivers side is fine no warping but passenger side no big gap these Very expensive WeatherTech floor mats shouldnt do that after only 2 plus years. I cant keep affording these custom floor mats every 2 plus years, not when Im Disabled Police Officer and on social security disability insurance. I would not highly recommend weather Tech Floor mats they dont last especially what you pay for them, my Walmart inexpensive floor mats lasted a lot longer than these ones, this is definitely a manufacturers defective these mats should be up against the carpet not 3 inches away. I was contacted right away from WeatherTech customer service I sent them a few photos of the problem the our sending me new floor mats. I would Highly Recommend weather Tech for all your shopping Needs.
Dude, this store was absolutely amazing!!!! Easy to get to and lots of parking. I was greeted by a door guy who helped direct me. The store its self was SUPER clean and wickedly awesome setup. The people who helped me were 100% nice. Everyone had a smile there, and the whole vibe was super chill. I didnt wait long either, it moved pretty quick maybe 15 minutes. Then I found weather tech makes other products!! I have not been impressed with a store like this in a long time!!!! If I could give them 10 stars. DEFINITELY worth the trip for a superior product!!!Even had a free cafe**********
Steven Seers helped me with my purchase today. He was awesome! We both have the same German Shepherd Long Hair dog!The NEW HP Floorliner product is a nice soft matte finish without the weather tech logo.They also have tiny spikes to help grip the carpet for a more secure fitLooking forward to the Tesla MY to have the HP product! Then I will make the switch 💯Also my dog Nala was there today and was a fan of the black lab stuffed animal on display(Please see photos for reference)
I purchased Laser-measured Floor Mats about 6 years ago for the front and back of my crossover SUV and they are still like new. High quality products that will last years. Cleaning is quick and easy.I recently visited again to pick up an Indoor Mat for our front foyer. Still high quality-made products, friendly and helpful service, clean factory store (walk-ins still welcome - great place to browse and see their products first-hand). Definitely worth a trip. Even during the pandemic, the teams organization is as on-point now than ever. Curbside pickup was a breeze.
Free Cafe and great service. I wish they provided free vacuums. Also would be nice to have someone install the mats for us. I might be asking for too much but it did feel like top class service that should come with that stuff😅
It’s always excellent customer service at WeatherTech whenever we stop by or is on a phone call. They really know how to take care of their customers and take any issue from big to small seriously. You pay a little bit more for the products but honestly with the peace of mind it’s all worth it.
We have used several of their great products for many years. We have had a fantastic experience at this facility everytime we visit and the complimentary coffee bar is amazing!!
Very nice store. Free coffee or coffee drinks. The people working were friendly. Decent place to pick up your weathertech products albeit they are pricey. However, looking at this store and the workers that they have to help, you can see where some of the extra funds go to. Its honestly well worth just to stop in and have a look and get a coffee. Pretty easy to get to from the highway was well.
The order process online was easy. We chose to pit up our product. That said, the service was good.Overall, we had a good experience and love the product.
I think WeatherTech has a really good business model with the store. It’s fun going there and checking out all the stuff. And they have a free coffee bar too. I bought some new mats for my new vehicle and got all hopped up on caffeine. It was a good day.
Surprised at the selection of items. I didnt know they made so many different things. Look on the website before you go.Very nice people and very clean store.
Very caring and nice staff. One of my rain guards flew off while I was driving after being on my car for 2 years, I didn’t even have to ask before they offered to send a free replacement out. I got the replacement in the mail not even 3 days later. Thank you very much for caring about your customers ❤️
Khloe was great! My original order was not right, but she made it right and saw to it personally that I was satisfied by putting the mats in herself to make sure they were right. Great customer service. Products are a little pricey, but this is my first time buying the products. Now I know there are other items I want already. I will be back and you should too!!!!!!!
I had a great first time experience. I ordered online but picked up at the factory store. I drive 75 minutes south because I just had to check them out, as I am a huge sports car racing fan. They are respecting customer health and safety and still offering awesome products. Will visit again, for sure.
I had a bed topper break and they took care of everything with in 7 days after I sent pics . Marta colon in customer service is a rock star. She walked me through the process kept me up with the progress. I will be a customer for life and tell everyone what amazing customer service I received
Have bought floor coverings for 3 different vehicles and their cup phone. No problems any time. However, just bought the bug shield for a 2021 superduty and the fit is terrible. Wont fit underneath the weatherstrip and the shield interferes with the rubber bumper guards. Very disappointing.
Just got a new car and it was already decked out in weathertech gear in the interior so I ordered front and rear deflectors. Came fedex home ground so they delivered to me on Sunday and installed them this morning. They look and feel great. High quality all the way including customer service! Thanks and youll always have a customer in me.
Great customer service! Really went above and beyond to get me what I needed in a pinch, would gladly shop here again. The products are also well made and work well, would definitely recommend!
Outstanding customer service. All members were pleasant, professional and proficient. I was basically in and out. Response time was quicker than projected.
Staff was friendly and helpful. Only 4 stars because they dont make items I was looking for again. @ why not make floor liners for between the 2nd and 3rd rows of a minivan? Minivan = kids floor liners would definitely sell! Why not make seat covers for an F150 front bench seat? I understand not being able to carry every single item for every vehicle but I think items like these would again definitely sell.
If youre looking for floor mats or similar car accessories, this is clearly the place. Pre-order and pickup handled very well. I shipped some other places for floor mats, and they did custom cloth or carpet mats. But when I liked for rubber mats, their does said they just third-party them from Weather Tech. So I just went to Weather Tech.
Products are great but very expensive. This is not an outlet store.
I was impressed, efficiency and Knowledge of product from the employee. Unfortunately my accessory part was not available due to car model.
We have an 8 year old car and the second row mat started to curl on both sides. I hesitated to contact the company because it seems nowadays not many companies will honor a warranty. Much to my surprise THEY DID. We have used Weathertech in all our previous vehicles and have been very happy with them. My husband cleans them yearly and each time the look brand new. They you Weathertech.
Very expensive items. Extreme low quality . Its a waste of money !
Aside from the fact that everyone went on lunch at three in the afternoon today and they herd you through making you sanitize your hands and such, store is great to have locally. Picked up window vent shades for the truck. Had them installed. Had to wait over half an hour to have this done despite there being nobody else in the store to speak of. Nothing anywhere about driving my truck anywhere. Cross your fingers nothing ever happens point A to B and B to A while you wait. This apparently has changed in the last year and is discretion of each person as they come out to the vehicle. Overall pleased with the experience. Have been a long time customer here.
I work here and my coworkers are polite and very nice indeed. Supervisors are respectful and the facilities are always clean. I take pride at this job and serious. You get what you expect at WeatherTech® 🤣🤣 Theyre gonna steal this. I wanna cut if yall advertise this!
Good service, service tech was a bit if a hurry for me to order and move on. Facility was very nice.The customer service representative was awesome to get me To go to the store and make a purchase.
Excellent customer service! They have the social distancing and safety for the the staff and customers down to the T.Worth the price to protect your cars carpet. Specially with the amount of salt we bring in during winter. Easy to install mats but they also offer to install them for a small fee and you get to enjoy their complimentary coffee while you wait or shop around, which offers a variety of drinks. Big difference in the mats coverage.
The employees were courteous and knowledgeable. It was a peaceful experience.
The customer service was outstanding. Our salesperson went above and beyond insuring ease of warranty if needed and directions for proper installment.
These guys own the market lol! Precision, laser-cut mats for front, back and trunk on my Caddy. Save the shipping and visit the showroom, great folks!
The staff was friendly. The free coffee and pastry were delicious. I wish I could buy floor mats more often.
Thomas Uselding was so helpful with my Christmas shopping cant till we see him this year coming up soon
The best place for all your vehicle protection needs. The staff is amazing, Paul the installer was knowledgeable, polite,and very fast. This store has it all for your vehicle, to pet needs and pet protection in the vehicle along with phone holders, protective films for paint and so much more. I wouldnt trust any other brand or company with my vehicle.
Ordered online to pick up at store. Showed up in a company box truck to pick up. Just had to show my ID and card I used and I was out with my order in moments. Smooth setup they have.
Great product. Quick drive through service
The service was friendly and helpful. This was one of the best services I have had ever
VERY FRIENDLY PEOPLE.. VERY KNOWLEDGEABLE ON THEIR PRODUCTS... WILL COME BACK...
If youre a WeatherTech aficionado (you know who you are) this place is worth a pilgrimage visit. Any WeatherTech product youve ever heard of--and a few you didnt know existed--are available for purchase. The knowledgeable, friendly staff are happy to help, and, as an added bonus, theres a free cafe on the premises serving drinks and snacks. Save those shipping costs and stop in!
Went in about 4pm on a Saturday and walked out about 20 minutes later with my new WeatherTech floor mats. Im happy with my purchase and the experience.
Very nice place very clean and staff very helpful get in and out quick will be back again
I needed to make an exchange and everyone was very helpful. It was a quick easy process.
I was able to get in, and get out quickly. Friendly staff. They have so many nice things and cleaning supplies for your car, van
New curbside pickup is awesome and quick. Verify your info and you are in line literally less than 5 minutes. I had 10 cars before me too. Great experience !!
Quality products all around. Made right here in Bolingbrook Illinois.
I have most of WeatherTechs products in and on my car. Their products are very well made. Their customer service team is helpful and professional! Keep up the great work!
I drove 2 hours to buy a back seat floor mat. I love Weather Tech products and have always ordered online but I wanted to go visit the store after seeing many commercials. I was excited to visit but unfortunately the staff is no where near the quality of the product.The staff I dealt made me feel uncomfortable and I actually couldnt wait to get what I wanted and leave.The dude and the girl at the door made me feel like I was visiting a prison.I will continue to buy Weather Tech products but doubt I will look forward to going to the store... Im glad I can order online.
Service was excellent,friendly as soon as you walked in the store..tech was very knowledgeable which helped a lot in the decisions I made
Even though the right car was selected, the liners sent did not fit my car. I bought the liners in US, and took them overseas. Weathertech made it impossible to replace the liners for the right ones. Customer service said they were going to send specs of the “right” liners they were supposed to send. Till now, I haven’t received any info. I offered to buy the one liner that needed replacement for the right size, and they said they only ship pairs! Even to fix their mistake the customer has to pay extra. I’m afraid to buy products from them again, since they don’t stand behind the quality of their products. Horrific customer service.
Weather Tech is not your average store, they totally love their customers and when you walk into Weather Tech you will see exactly what Im talking about. If you love your car take a drive to Weather Tech to get all the really nice car products you will need to keep your car looking good. They also have some really cool pet products worth buying. While your order is being picked enjoy some fine pastries with a coffee or tea, compliments from Weather Tech. This Factory Store is over the top, a must see for the automobile enthusiast in you. Customer care is unbelievable, they are top notch.
I bought the Lamp Guards, read the directions, watched the video, heated the lenses, and these are just impossible to install. You cannot physically wrap the heavy plastic on a curve and at the same time bend it over the top edge of the headlamp without a bunch of excess plastic in the corner. Try wrapping a box without folding the paper at the corners. If you can do that, you can install these. It was a tough $85 lesson. These would work on a flat headlamp just fine but on anything like my new Nissan with a curve and an edge, save your money.
After purchasing my 2019 Ford Explorer my wife and I went to visit our daughter in Naperville, so I thought I would stop by the WeatherTech Factory store in nearby Bolingbrook to pick up car mats. Stepping into the store front I was extremely impressed with the facility as well as the staff. Entire staff was pleasant and welcoming, very customer focused, and organized. I asked the lady that took my order how she liked working there. She responded that she had worked there for 17 years and loved it. I proceeded to wait in the lounge area, which was very nice, and took advantage of a complimentary Latte and pastry in their Coffee bar. I asked the young lady at the Coffee bar how she liked working at WeatherTech and she too said she loved it. Ive been a dedicated customer of WeatherTech products due to their Made in America focus, quality products, innovation, and will continue to support this company in the future.
Quick and courteous service. Will be returning for more products.
Good experience, fast service. Great product as well
I absolutely love WeatherTech products! Theyre made with excellent quality and they last a very long time. Very much worth every penny. Im extremely happy with my purchase. 🙏🏾❤️
The best floor mats in the biz worth every penny!
We went to buy car mats for my boyfriend whos birthday is Aug 5th. My gift to him. We got there the girl asked a few questions about hi car.We got the mats and they didnt fit, so Jim proceeded inside to get help. We found out they were wrong ones for his car. The man who helped us was,very understanding and took back the first set,and preordered another set. They fit perfect. Everyone was pleasantly helpful.And the coffee bar was a nice treat. Thank you for all your help.
Mats ar ok free coffee while waiting cool. But still some of the staff are rude and also the fact that you might wait for your one item half an hour then you have to put it in or install yourself and technicians wont help you. Then if you brake something they say its your fault. For example I tried to buy and install side window deflectors and it wasnt a fit even tho it was supposed to be for that particular vehicle model. So my doors gots scratched just like window glass itself. So I had to return it but the damage is there forever
Nice place but the cashiers look so mean and I got a weird vibe from them they made me feel like not wanted .Like if I dint have the money to pay for the mats of my car...Dint even show me around they just were looking at me and my kid...
I love getting stuff from here. There car mats are the greatest.
Love your facility. Love those mats!
Would give it 5 as I love their products however I’m not a fan of the “take a ticket” and wait to be called. I wasn’t their for custom items but for 2 things which they have out in the showroom. They could have a register just for those of us that came in for something and want to get moving . However, with the ticket I had to wait almost 30 minutes while others were ordering customs items. I get they want people to spend more money, but also keep in mind many of us need to be other places.
Well organized, and very safe experience, if youre worried about the showroom environment. The coffee bar while you wait is genius. The products? Well, they almost speak for themselves...suffice it to say that I bought a new Pilot last night, and Weather Tech was my first destination. Gotta protect the new ride!
Great customer service, very friendly and welcoming environment. Quick and informative!
Came in today to get cleaning supplies for our mats & addressed some things with Steven with our mats he was the best. Helpful came out an looked at our concerns with the mats an educated us . Thank you Steve for help with our mats an window guards on our F150. Learn from him on patience’s an customer service!!kudos Steven
Fast service super friendly associates
Really liked this place, sales center is small, but welcoming, have complimentary coffee while you wait and best of all, its pet friendly! Just, be careful, you can drop some money in no time here, but its worth it for you wheels
Great buying experience at their outlet store. Just note- the store is PAST the weather tech warehouse campus about a 1/4 of a mile down the road. Was happy to see they had my 2020 Range Rover Evoque mats in stock! Ample parking and handicapped entrance is provided for those that need it. You take a number and wait your turn. The nice thing is that it’s a huge store and they have all their accessory products out on displays that are easy to get to. They have samples on each one so if you want to feel thickness or sturdiness, you know exactly what you’ll be getting. Prices are up and very visible as well. There were plenty of customer representatives each with their own counter. Each had a sample of the colors of plastic that the car mats come in. Very easy ordering once your number is called too. The nicest thing they had was after you place your order, you go over to the coffee barista bar and order a FREE cappuccino or latte with fresh baked cookie or croissant! It’s set up like a coffee house so you can sit and wait for your buzzer to flash to go pick up your order! Everything is wrapped very nicely. Very smooth and simple operation. I wish more regular stores worked this way. Best buying experience! Proud that there here in Illinois!
A display of pretty much everything they make and everything is made right here in America and the quality speaks for itself.The location is nice with a free freshly made coffee bar and barista to make a drink of your choice.You also get to try the accessories to make sure they fit your vehicle right at the location and get assistance with qualified tech.The store could have been a little bigger.
The Matt’s here are wayyyyyy better then the factory all weather mats the dealership sells
The store is amazing. So many excellent products.
Nice complimentary cafe. It was very unexpected but very good.
This is my 3rd time buying floor mats for my vehicles. Cant say anything but these products are nothing but the very best in quality and price. They fit like a glove. These products are made of the finest materials. Cant see myself buying cheap floor mats from someone else. You pay for what you get. They also expanded their line in houseware and pet products.
This is a review on the Holiday lights. Every year I just love how they have all the lights lit up on Remington. I go out of my way on my way home from work just to look at them. Great job to those who put those lights up!
The seat covers are very well made BUT the drivers side cover is identical to the passenger side and so the controls to move the seat are totally covered up. I called the company and they told me that yes, if I looked closely the part numbers are the same. They told me that perhaps I could find a way to make it work. WHAT?!! I spent over one hundred dollars on an item that I am expected to jerry rig? They are the ones who advertise the passenger side and drivers side as separate items. At the very least this is misleading advertising. Perhaps not false advertising, but definitely misleading. Come on WeatherTech. You should do better by your customers. Dishonest advertising. :(
Love supporting made-in-America companies. So pleased with the laser-cut floor liners for my SUV! Theyre perfect. You cant beat WeatherTech products!
Quick and friendly customer service! So happy to be so close to weatherTech. Weve had our floor mats in 2 of our vehicles for years and they are still in good condition! Recently purchased a new car and I wanted to get weatherTech in them ASAP! Was pleasantly excited that I didnt have to wait. Within 15 mins of paying we were installing our mats! Went back for the cup holder cell phone holder. Will be adding more weatherTech products to our house hold!
Nice store, and nice employees working there it was a pleasant experience
Honestly really disappointed, as I know plenty of people who have been very satisfied with their Weathertech products. In my case, I needed a bed cover for my F150 before an upcoming trip. I placed the order for pickup, and was notified the next day that the product was actually out of stock. Thats understandable, but I had a limited time window, so I placed an order with a different company.However, after returning from the trip, I had an email stating my order was ready for pickup. The email also said if I didnt pick up the order in 48 hours, the payment would be refunded and the order would be canceled. So I figured it would work itself out.Well, its now more than two weeks and three emails later, the $600 charge is still showing on my credit card, and the company is no longer responding. I hate to air my grievances publicly, but at this point I dont know what else to try.
The woman in the front was rude and skipped our number even though we were one of the two parties there. But we were able to order quickly and easily and there is a complementary cafe you can order from while you wait!
Just bought a 2021 gmc canyon and ordered the bug and stone deflector. Installed it according to directions and drove the truck to town and had to have the radio turned almost all the way up to block the whistling noise coming from the bug shield. The tape on bottom side of bug shield made it very hard to open the hood and the 2 clips with the 3m tape to hold it on dont even clip on all the way. I took it off and I wouldnt even give it to someone for free. Never again!
Let me just say.....fantastic! My first time going there and I was not disappointed. The staff is so friendly. The facility is clean. And the service is exceptional. The coffee shop alone is worth it. They have curbside pickup, but I recommend going in just to see all the products. They had more than I imagined they did. While you wait for them to process your order, have a seat by the coffee bar and grab a drink and a kolache. Overall, it was a great experience and more businesses should follow in their footsteps to proper customer service. Well done WT !!!
This gets a 5 star because the people in the store are so freaking amazing. However, I called ahead and asked if they had the mats for my car, David the person on the phone said, yes we have them, but because I would come in 10 minute before they closed they wouldnt sell them to me. So if you call and get David on the phone just hang up and go to the store.
Excellent product, quick drive thru pick up. All mats fit perfectly.
Great floor mats made right here in Bolingbrook . Free cafe while you wait for your order. My only gripe is that prices are around $10 more than what you see online.
Clean showroom good coffee while you wait 15 minutes to get my products
- Address:841 Remington Blvd, Bolingbrook, IL 60440, United States
- Site:https://weathertech.com/
- Phone:+1 800-441-6287
- Auto body parts supplier
- Auto parts store
- Monday:8AM–7PM
- Tuesday:8AM–5PM
- Wednesday:10AM–5PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:8AM–7PM
- Sunday:8AM–7PM
- Curbside pickup:Yes
- In-store pickup:Yes
- Wheelchair accessible entrance:Yes
- Quick visit:Yes
