My husband and I went to Cycle GearIn bolingbrook IL on a Sunday. We walked around and right away knew it was gonna be our new motorcycle gear store. The youngMan behind the counter was very helpfulHe helped us order heated jacketsAnd answered any and all questions.This place is great . We will be back.
Really nice store, dude help my wife and me to pick our first helmets. He knew what he was doing, really knowledgeable. I will definitely shop there again..
Its a really cool store! Im finally getting my motorcycle license in September, so being able to go in with a purpose made it even cooler! Joe, the sales representative who helped me out, was very knowledgeable about the gear...and gave me a lot of options. Since I will be a new rider, Joe made me feel confident in the gear I chose. He showed me how they work (like how to take the back pad out of the jacket I bought), and how to make sure a helmet actually fits. I was a bit sad they didnt have more options for helmets, but due to the pandemic their shipments are behind. Overall, it was an awesome experience for a first time buyer! I will definitely be back.
All four guys working BOTH days I went in were extremely knowledgeable, and helped me by reinforcing what I had already researched on helmets. They helped answer every new question as it came up, and clarified the helmet selection process.In the end, the first helmet I chose (that we ordered in-store) did not work out, but returning it to the store made purchasing another helmet much easier.
First time I walked in I was greeted and immediately became apart of the motorcycle family. These guys helped me find what I needed and even remembered me after calling 3 days prior. They gave me recommendations and even gave me advise on what to use and what not to use. Very honest people and they will keep you safe for your next ride.
Cycle gear, what a cool place. I was surprised by the selection. There are few places nowadays where you can pickup motorcycle gear like jackets helmets boots and parts as well as great personal service, along with electronics and other accessories. Instead of shopping on line you and actual store to go to, and try stuff on and check for fit. Really a cool place to hang out and buy your gear from. Check out your new helmet, jacket, gloves and avoid the hassle of waiting to return something or to arrive and find out it either doesnt fit or the helmet is to tight, this is the to go get your gear. Thanks to the guys at cycle gear.Cheers.
The folks at the store spent an almost ridiculous amount of time helping my wife find the perfect helmet, gloves, and jacket and her exact needs. Buying stuff online might be easier or cheaper (although we paid the same or less than we would have at Revzilla), but nothing will replace the level of customer service you get from people like the employees here. Congrats Cycle Gear. You’ve earned our loyalty.
I brought my two young daughters in to get their first helmets. The staff was super friendly and helpful, the selection was great, and the prices were very reasonable. Roberto in particular was very kind and patient with my girls, and taught them a lot about how the helmets and goggles work and how to take care of them. We will definitely be back!
I do some online shopping....but cannot (would not) replace in store shopping. Absolutely love the Bollingbrook IL location. Went in to buy a Jacket, and left with Gloves too. Extremely happy with both. The help I recieved from staff was professional grade.
Cycle gear has been a great help starting my motorcycle hobby. I bought most of my stuff through them. Roberto particularly was a huge help. All the young guys there are great. I keep going back, and i will continue to do so.
Has alot of gear for smallish store. Great selection on helmets. Not so much on boots. Helpful staff.
Great expirience! Went to Cycle gear to look for a new helmet. Was greeted by an associate named Roberto and he was able to answer any and all questions I had concerning the helmets. He gave me his suggestions and we decided on the Simpson Mod Bandit. Great choice. Roberto also gave me suggestions on communication devices and let me know which brand he currently uses and enjoys. Great recommendations and shopping for the helmet made my experience and decisions that much easier.
I worked with a salesman, coincidentally, his name is Kevin as well.I used to be in sales for over nine years. I am now a general contractor and customer service is huge to us. It was great to see a reflection of that while working with Kevin. I would absolutely go back and work with any of the salesman there.I got some new riding shoes, a helmet, bluetooth headset for the helmet, and a jacket. I’m sure it won’t be long before I’m back for something else. The Selection for just about anything you need is outstanding.Kevin was extremely informative in making sure the helmet I purchased was not only something I was comfortable in long term, but he would continuously check the fit around the perimeter of the helmet. If the fit didn’t look right to him, he pushed you toward another brand.He was not a pushy salesman whatsoever, he strictly asked me what I was looking for. I talked with the other salesman As well but did not get any names, as Kevin was the main person to take care of me, they all work together really well as a team.
This was our first visit to this Cycle Gear since we moved to area. We are familiar with the product line. We were looking for new helmets for my grandsons and myself. Dave came up and helped us right away. I said no MX helmets this time because the visors play havoc with my sidecar windshield. With that tidbit, Dave ran with it. He had the boys attention(tough to do) and was able to get them fitted quickly, even with the mops they call hair. Me, I knew what I wanted, so I was quick.
Best store to get your gear at. Joe and Nick knows their stuff and always take care of me.
Great selection of riding gear.Plenty of stock.The staff was extremely helpfulAnd made sure my experience there was a good one.Can’t wait to go back !!
Great experience at the store. The staff was extremely knowledgeable and helpful. Looking forward to shopping at Cycle Gear again.
Super helpful staff. Always nice to be able to check stock on the website before going.
Great guys great service!! Needed a new mirror and got one decided to replace the serving mirror but they didn’t have one. Took my name and told me they’d call when another came in I figured it’d be a couple/few days before one would come in. Got a call next day. Someone returned one he made sure it was good and called me right away. I went to pick it up and as I walked in the door they were already on the way to grab it for me.Thanks!!
Great place to get gear. Can try on helmets and attire before you buy. For whatever reason bike gear is never sized correctly so its good to actually put on the jacket, gloves, pants and boots. Can also order in and try out before taking delivery
There’s something to be said about being old-school and focusing on customer service versus making a penny when things go wrong.Idk. Words can’t explain good customer service and upholding a warranty. Thank you 🙏
Great people to work with. Mike was very helpful finding the right helmet for my 4 year old.
Everyone is super friendly. Great place to shop for any motorcycle gear. Fair prices and good clearance items.
The staff was very knowledgeable and very helpful. They have a great selection and great products.
All of my experiences have been great here. However I have to point out one specifically. I never receive this kind of service so it’s worth talking about. I bought two helmets from CycleGear last year. BILT Discovery Adventure helmets. They were discounted and discontinued. I needed two Iridium visors and for months it appears they were out of stock and I’d figured I’d never get them. In one last ditched effort, I call the store and get Mike. He goes over and above, over the course of two days, tracks down two visors in other stores from other states. He has them delivered and calls me to let me know he found them and will call me when they arrive. This type of effort and service is rare. It creates long term loyalty customers and has earned mine. Ride Safe.
This was my first visit to cycle gear. Excellent customer service, special mention needed for Dave, who helped me find my new Helmet.Only gave 4 stars since I felt they need to stock properly.
Excellent service, gentleman at the store seemed very knowledgeable about the product I was looking at.
Great selection. Very helpful and knowledgeable employees. Its a 90 minute one-way drive for me but I will be going back.
The second I was inside they all were nice and helped me find what I need and offer to search warehouses for stuff that I needed that wasn’t there, very pleased
I was investigating the purchase of Rockford Fosgate for HD Road Glide. Cycle Gear was very helpful and provided recommendations for flashing the boom. I appreciate them taking the time to look into it, answer questions, and providing recommendations.
We just purchased scooters. 1st time buying any type of helmet. Walked in, Dave immediately helped us. Very friendly. Very knowledgeable. He puts a person at ease with story telling. We liked that. Made it less intimidating for 1st time buyers.
The whole staff at this location is very customer service oriented, i usually deal with Roberto, dudes always consistent and helpful and knowledge on the answers to my questions, store is clean and always stocked and if they don’t have it they check the site to get ir to you. Love this place
Walked in as a new rider, staff was very helpful and knowledgeable. Felt confident about my purchase and was shown many options and explained the difference and variants of each. Definitely will return in the future.
I walked into the sore looking for a Mesh jacket. I was greeted by Joe. He showed me around and had me try on multiple options. He is a great judge of what fits and is safe. His product knowledge is unbelievable. I went with the Revit Wind 2 jacket. I highly recommend this jacket! Joe is an amazing employee and I highly recommend anyone in the Chicago area go see him in the Bolingbrook Promenade location.
Great customer service. Staff understood my needs as someone new to the motorcycling arena and explaining benefits and features of equipment.
Willing to go out of their way to help. Def top notch customer service team.Excited to have this store as my new go to for gear!Thanks!
Incredibly helpful staff, first time rider and they made sure I had everything I needed before walking out of the store
I went to Cycle Gear for a helmet, gloves and glasses. I found everything I was looking for. Joe helped me pick out everything and was attentive without be the least bit pushy. Great experience 👍.
Great place! Friendly and helpful guys.
The service rep was great, explained helmets and sizes and qualities and their issues and their ups. So much knowledge gained and left with a great helmet. I will be returning.
I liked both the guys who helped and waited on me. Knowledgeable and friendly staff.
Amazing store. Huge selection and as a new rider, Mike spent so much time fitting me for new gear. I highly recommend this store!!
Very knowledgeable staff, very patient and want to ensure you get what you want not what they want to sell.
First time shopping there yesterday, got a new full face helmet. The selection is huge, the guys there are knowledgeable and fast. Great store. Highly recommended.
Friendly and helpful staff but very limited selection of instock helmet sizes
Went in for gloves and a helmet. The gentleman that helped me was very knowledgeable and helpful. I left very satisfied with my purchases
Been going to Cycle Gear for the past few years (Tinley Park IL location), however just found out about the one located in Bolingbrook IL and so far the service has been outstanding.
Usually go to Schaumburg store but selection in Bolingbrook was better. And the cleanliness of this location was better. Cycle Gear still needs to UP their womens sizes in gear.
Customer service was great, everyone was friendly, informative and helped me make informed decisions on my purchase! Highly recommended visit the Bolingbrook, IL location!
Roberto was super knowledgeable and helpful. Didnt try and sell me the most expensive gear or push any other products.
Great staff!!! Great place!!! Carry most your two wheeled needs at a competitive price!
Awesome help from Dave and Nick in the Bolingbrook location. Thanks for all the help! I shall return someday
They were extremely nice, helpful, and had a good selection of riding gear. I will definitely be back in the future.
I came here looking for a helmet. I tried to find one on-line at a different retailer, and it was too difficult. I had to return a couple, which is a hassle. I received excellent service and recommendations. One downside, the store was lacking inventory in my size for several helmets. My guess is that’s because of the shortages of all types of products everywhere.
Great service staff was very friendly very helpful love shopping at cycle gear and yea good place to get your riding gear
Very clean, very professional, the staff are very knowledgable and will better explain in detail the products features and will help you find what you are looking for.
The people who work there were very polite and knowledgeable. Not to mention, this place is very veteran friendly!
Great staff, was helped by an employee for a helmet fitting, jacket, and gloves. Great service, non pushy employees and great to talk to
The guys at Bolingbrook are truly amazing, they all ride, know about bikes and share the love for KTM like me! I would highly recommend them not just for products but their knowledge in motorcycles.
The salesmen was very helpful with everything I bought
I really appreciate the staff at the Bolingbrook location just a nice informative staff and go beyond expectations i once left the store with my purchase walking to my car and i hear someone calling my name so i look and who is it the salesman with my phone running full speed that left on the counter 🤦🏾♂️Smiling lol my favorite cg location only thing missing is Tire mounting
Very good selection of the products and super helpful and friendly employees, very happy with a shopping experience
The associates helped my girlfriend and I find a perfect helmet and gloves for her.
Always friendly and helpful! The place to go for riding essentials.
Extremely helpful in finding products and fitting. Great resource.
Helpful friendly employees, good selection of equipment and prices. A+
Great place, Dave my sales guy very nice. Man you could spend a lot of money there.
Cycle Gear has everything I need for my daily riding with the great prices to match. The only place I will go for my gear.
Super speedy response and answered all my questions. The service couldn’t have been better - Joe was awesome!
Everyone there was super friendly and eager to help as well as give informative opinions
Awesome experience, found gear I was looking for. Got answers to all my questions, nice discounts available.
Very friendly and helpful staff!
Great customer service! Walked out with more than I was expecting!
Excellent customer service! If they dont have what you they will tell where to get it.
Very clean organized store, sales people were friendly and knowledgeable. I will visit again.
Great to deal with no prob with returns that y I shop here
Staff was knowledgeable and helpful. I will return to that location.
Both of the man were very helpful
Highly recommended very friendly staff and professional
Everyone here is helpful and knowledgeable. I always like coming to see what they have in store especially when it comes to new gear
Staff is always friendly and helpful.
Great atmosphere, staff is willing jump in and help with anything whether its finding the right filter for your bike to helping you learn the deference between two products. Theyre great to have a conversation with and I have nothing negative to say.
I highly recommend this shop, great service and kind people!! The owner and staff are friendly, reasonable, and competent. Reasonable prices and great customer service.
Staff is very friendly and knowledgeable on their products
We all have to start somewhere...and before walking in, I felt intimidated. These fears quickly disappeared. The man who helped us was very knowledgeable and beyond patient throughout the entire visit. Not once did I feel rushed or judged, only received genuine undivided assistance for all my needs.My first visit was above and beyond expectations and it will not be my last. It was definitely a memorable experience and will recommend and return for future needs.
Go in there and talk to Dave. The dude knows his stuff.
Wonderful to do business with, very knowledgeable!!
Excellent knowledgeable and patient services for a new rider
As far as gear goes- fairly good selection. Brandon was helpful with suggestions and advice about multiple gloves I was comparing. Brandon was cool and understanding. Even when my 1.5 year old was touching every other item or ran behind the counter, he repeatedly said it was alright and she was fine doing what she was doing. Definitely a place to come back to for multiple visits for various gear (without the sidecar companion!)
Great selection of jacket, helmets, boots ect
Bought my first helmet. Great customer service.
BAIT & SWITCH TACTICS. BEWARE. Manager admits leaving a bin full of gloves marked SALE and not wanting to honor the sale advertising is EASIER FOR MY EMPLOYEES...i guess to not have to take down SALE signs that arent valid is in fact easy.
Polite staff convenient location
Excellent experience at the Bolingbrook location. Very clean and well organized store. Staff is outstanding. All very friendly and knowledgeable. I dealt with Joe, super great guy! He knows all of the products extremely well and lives the lifestyle and rides. Overall could not be more pleased.
Cool vibes inside, always some good finds 👌
Great place to get all your riding gear, supplies, and parts.
Awesome customer service!
Nice well organized and clean store. Tons of motorcycle gear to browse. Helpful and friendly staff without being pushy. Pricing seems reasonable on most items. Glad to have a bike shop in the area!
Very helpful and knowledgeable