Not surprised that when I made a call today I would be cut off each time I tried to explain a small segment of what my call was about. I experience this everytime I call this company!! Horrible professionalism and tone of voice is questionable! I was asking why would a guy in sales be sent to complete an installation of a part and diagnose a problem with my Leslie. Neither here nor there at this point, but why own a business if you refuse to listen to the customer and not interrupt as things are being explained. I guess I should not have thought I was still under warranty, just to be told the last service call wasnt under labor either, and that the labor charges were paid by the him. That was a good point, but I had no problem mentioning the self-labor I processed after the service tech departed. Having (myself) a degree in Electrical and Mechanical Technology, I felt I could handle taking the organ back apart to reattach the ground loop that the service tech left unattached, that was visible between the left upper cheek block of the organ. I felt Mr. Lee doubted my mention of the loose ground wire because he responded saying: Ive never got a call from you about that! I nicely informed him that I called the technician who had already jumped on the highway to return to the company and opted to just disassemble things and reattach the ground loop as well as inspect for other discrepancies.I ended this call by asking for his name (Lee), and I assume he felt I asked so that I could report my experience to a higher-up. Well, he didnt hesitate to mention he was the owner of the company and all complaints are handle by him. However, from past experiences, Ive found theres always an alterate route to take whenever there is a temporary roadblock in the direction of rightful travel.

Great place to buy theater organs