Purchased an above ground pool ladder thats designed for decks. I was in the process of building my deck and the ladder sat in the box for 2 weeks. Once I opened the box I realized the screws and instructions were missing and the ladder had minor evidence of being used. At this point I called Chad and boy was I ready for a fight but Chad never skipped a beat and made everything good, sure glad I held my tongue that few extra minutes.Thanks Chad

All three guys that work here were very friendly, knowledgeable & helpful.

I purchased a 27’ above ground pool. I struggled to keep the pool clean because the filter didn’t seem to be working well. We changed the sand, so that we could check the laterals. I was having to vacuum everyday. Then I find out, that the reason that the filter isn’t working well is because Splash sold me a pump/filter (which came with the pool I purchased) that was meant for a pool 15,000 gallons or less. My pool is closer to 25,000 gallons. We purchased another pump/filter that is meant for our size pool (not from Splash) & it is night & day difference. If you purchase from them, make sure your equipment is intended for the size pool you buy!

Little hight on parts but good stuff cost money gr8 counter help they have CK them out an let some one know Darrell sent ya

I called and asked about getting a underwater light for my pool. Once they asked if I got my pool from them and I said no it was an entire different tone. He was extremely short and rude so much to the point I turned my car around and didn’t go to their store. This was on June 1, 2020. I told him he was being extremely rude and didn’t seem to want to explain anything or answer any questions and he said...Oh well. I hung up.

Super helpful staff

I love this store! Super friendly and knowledgeable staff. They always have the answers I need for managing my pool.

Got a new pool liner last summer. This summer its leaking. After visiting with Splash and calling the numbers given to repair, I still have a liner with a hole. Sorry customer service when you have an issue. Ive used Splash for years. No more.

Chad at the bossier store is only there to make a sale. Chad said pool installers were two weeks backloged . the pool we bought had to be ordered and I was told it woluld be there in time for the installers. so I Scheduled my vacation to be at home during the install time as I work out of town. Low and behold guess what .... the pool is not here and now chad tell me it could be 3 to 4 weeks. If i was told that in the begining I would have not bought the pool. I will be checking on a refund ASAP.

I have a pool that is 3 years old(bought from splash bossier)and this year when we went to open it for the season we couldnt get rid of the green so I went to the bossier store and talk to the manager Mark and I must say he was very cocky and rude to say the least and made me feel like I didnt know anything. I will never ever steep foot in this place again and would suggest all do the same

Horrible customer service, do not expect help at all and everything you are told to do will be wrong when you go back. The manager spoke to me like I was a 5 year old. Would not pay 40000 dollars for a pool that doesnt work when u want it to. Manager should be fired for his awful custumer service

Terrible customer service. You walk in and noone acknowledges you. Will not go back.

The manager needs to go! He is so rude! He needs to have better customer service skills!

Professional staff. Very helpful. Know their business....

Very knowledgable staff and excellent customer service. If you are in the market for a pool or just need supplies, check them out!

Only care to make sale will not help after sale

Okay

Water testing is free!

Awesome

Overpriced compared to other stores on chemical

If you have a pool, you need Splash.