I went for an ice cream yesterday and didnt pay as much attention at first. Once I reached home, turned out it was completely melted. I went back and told the cashier about this and he said he cant give any refunds. Instead I can go and select any other ice cream I want. When I opened the fridge every other ice cream was melted and there was literally no warning that their fridge had issues. When I requested the cashier to bring their manager as I was only interested in a refund, suddenly he was able to give me a refund. So what I witnessed was someone who blatantly lied to my face to save $7. Really bad experience, Id rather suggest the grocery store next to it called College Convinience its open 24/7 and if things go bad, then they actually care.
Got in line to wait for the cashier and when I looked at open registers I looked at the customer in front of me and thought I heard him say You can go since he had a larger amount of items, so I promptly went up. When I got up to the register, the man behind the cashier said youre not next, he was pointing at the man in front of me and he repeated it several times. I admitted fault and went back in line but the employee gave me a condescending nasty stare and looked as if he wanted me out of his sight. Overall the experience felt extremely demeaning when I just had made a mistake.
I go to this store very often. The staff is super friendly and very welcoming. Great customer service, huge variety of products.
This store is convenient but there is at least one employee who consistently does not wear a mask. Over the last few months I have been in to the store regularly and every time I see this employee he does not have a mask on; I have made comments to employees at the register but have yet to see lasting results. This is a huge health concern, especially considering the rising covid cases in Boston and across the country. Management needs to do a better job of ensuring the health and safety of their customers by ensuring mask compliance.
I ordered via UberEats. They did not accept and process my order.
Great convenience store, an international selection of items and friendly service. Amazing and better than most grocery stores!
Symphony Market is my favorite convenience store not just in all of Boston but in all of Massachusetts. The employees make you feel more than a customer but a valued guest. They have gone above and beyond, on so many occasions, for me and my family and I am grateful to their commitment to the community. A+++
Symphony market is my go to convenience store. Everyone there is super friendly and helpful. Their prices are good too and they’re open late night. What’s not to love
Symphony Market has been a daily stop of mine for the last 8 months. The staff is incredibly friendly, the selection is vast, and the prices are low. I highly recommend it to anyone whether they want groceries or cigarettes, they have it all.
I love symphony market. They always have good prices and their customer service is always very good. They get to know regulars and always are happy.
Although it can be over priced, the staff there are very nice and there is a wide selection of everything.
Great corner store with almost everything you need! Good/fair prices, awesome and friendly staff, and good selection. Definitely the best market around the area
The worst place i have ever been.i was shopping inside this establishment when a grubhub driver was there waiting for her orderShe ask him if her order was already because she was there for 30 minutes and her car was parked in a prohibited place. The market owner came very close to the girl and said “shut up Wait or leave” she got scared and left the place while he said ” get out here”I was very scared and sad. The girl was waiting for the order, she was wet because it rained a lot outside I thought to call the police but decide to leave.
Stayed open late just for me! Great guys, especial Zuhair. Highly recommend!
Always so friendly and convenient!! My favorite grocery spot in the area
Great service! Yousef is the greatest! Nobody is better then him
Goods are plentiful, the business hours are until 2am, and you can feel respect every time you go
Great place for food after dark. Also bought a some tobacco here and they have a good selection. Would recommend going here if nothing else nearby is open
I dont like this store anymore I lived a nightmare there, what happened yesterday was a crime and racism against all black Americans and against a minor, the girl working there was so rude and barbaric, I was shocked of what I saw there, she has no right to jump and start screaming and attacking even if the person did something wrong even if that person is an adult but here were talking about a minor so this is a very bad crime and I wish if the police came and arrest her because what she did is against all minors and blacks in all the world. Its my first time seeing this kind of barbaric and uncivil way of treating people . And I want everyone to know what kind of workers they have on that store.
Great deli, I come here for munchies like 4 times a week
If I could I would give 0 star, this store is stealing students money I went there few times and every time they sold me the same products with higher prices, and that only a part of the horrible experinece I had there, they also have big rats there me and my friends saw two big rats behind the chips aile thats so discusting Ill never go back there . The customer service is horrible as well, the bald man is so annoying and knows nothing about the goods they have on the store and he speak a very weak english, Im not surprised anymore about all the bad things I heard about the store and the owners .There is a better grocery store close to them called college convenience they have good prices and good customer service .
Wide selection of items + kind/helpful staff + clean + open late + takis = 5/5 from me dog
Nice people specially the night shift people
This is the perfect little market store for NU students, and everyone! Really nice people behind the counter, nice selection, OK prices. Its pretty great and its easy to walk to.
Respond to Holly CinnamonI swear that you are not saying the truth because I did not yell at you or said that you are stupid, and I was not rude to you at all.First of all, the lock was working properly and has no issue as I showed you. Second, I am not the responsible in the store, and I told you to wait for the manager who will resolve the problem for you, but you said that you do not want to wait neither to come back, and you are going to take something else from the store with the same amount you spent for the lock without the owner consent which forced me to tell you that I am going to call the police if you do that as it is considered shoplifting. Finally, you were not an easy customer to talk to.You can still come back to talk to the manager if you want to, surely he will understand your situation.
Super friendly and helpful people, and has a great range of products!
A little store with a lot of offerings! I can find just about anything I need and great location.
Im always in here and they are always so nice to people parking here can be hard at times
The customer service here is in my opinion top notch. Samiras customer service is A+ and the rest of the staff is amazing also.
Service is pretty good for Boston, the guys in the vape shop are super cool. Always give me good deals on stuff.
Lots of expired milk, be careful and check your dates.
They have a lot off staffs at this small market which I need as a student, but I think they never heard about something called customer service or how to control a business, a baby was screaming bahind the counter, an old man serving customers and the girl with the scarf whenever you ask her about anything she start smilling without any reason, I think they should open more stores here at that area to make as not obliged to bye from one store.
Today was a very sad day for me. I had to witness these people throw a woman with mental disorders and her baby out of their store due to a mistake.These people do not care for our community they should be put out.
I love the two guys that work late every night!!
Its location in the core of symphony’s area makes from this market to be in the middle of everything, it magically covers a broad spectrum of goods for you day & night life. Super friendly service, the team tries enthusiastically to make it confortable for you, awesome experience ! :)
Watch the Prices! I go into this place daily, and the prices change daily. Examples, purchased strawberries for 99 cents the clerk took the sticker off and charged 2.99 asked him why? Said its his decision to do what he wants to do!
A nice store with very long opening hours
Great little shop, and great people to help you find what youre looking for!
The worst place in Boston. Never go there. The guy so rude.
Good Variety and customer service
I was a customer at this store for more than two years and I was enjoying going there buying my staffs, but now I changed my mind, the girl working as a cashier at night doesnt have any customer service skills and she doesnt speak or understand English every time I went there she made me feel angry I dont know why hiring this kind of people
Great & helpful staff. Nearly everything I need is present
If I could give you 0 stars I willnever go back to that store no customer service at all
Guy straight up stole money from me. First took my dollar, when I handed him 3, told me I had 2, then charged my card, said it wasnt working (went to my bank statement and checked), and then said my other card was working... Messed up.
Worst customer service. Not able to help customers and sell perished food.
Open late, good arabic groceries
All their vape coils come with one cut out of the package, at an already expensive price
Very nice people.....
Great location for Arabic grocery
Very bad market, expensive prices, and no experienced workers, they dont even speak english
Bad store.. only here to use the system.. 0⭐
Amazing store!
Charged me $19.99 for 12 paper towels
They take levelup and have a lot of variety in there!
Bad store and the prices very very expensive
Great spot.