I had a 9:30 appointment for oil change, arrived at 9:22. Got checked in immediately. Restrooms and waiting area nice and clean. Notified at 10:02 service was completed. Changed oil, rotated tires, and multi point inspection. I remained at the dealership. I appreciate the quick turn around. All associates were helpful and friendly.

Amanda was very friendly, helpful, and knowledgeable. She wasn’t pushy at all, but was diligent to make sure I had my questions answered. The negotiation was very quick and simple. Tyler was professional and very responsive. Jonathan helped me go over all of the features on my car and set me up with onStar. The finance rep was also super nice. Process to purchase was among the fastest purchase processes I’ve encountered.

Had a diagnostic for check engine light. Told it would take a couple hours but was completed in about 1 1/2 hours. Also there was a recall on my vehicle that they took care of also. Very courteous service representative. All together in and out in a very reasonable amount of time.

Great service. Very helpful. Laid back environment. Darren Was great! Would highly recommend him and the team at Leachman.

Our salesman, Greg Calvin, was very patient and not pushy at all. Once the sale was closed, he was still very attentive, he even put my license plate on when I returned to pick it up. I would highly recommend Greg and the Leachman dealership.

1st vehicle service (complimentary) on our Jeep we purchased in December as our 25th anniversary gift! Service staff were efficient, friendly and competent! Waiting area was amazing. A+

We waited a long time but the service department was very gracious & gave us a discount for the wait. I will have to say that it was a little disappointing that I was told that my tire pressure would be checked & I noticed on my info screen after the appt that all 4 tires were still low on pressure.

I have bought 3 vehicles from Rance. It is always an easy process and always timely. I called about a Yukon that I was interested in and when we came to an agreement I told Rance I would drive up and make the deal but I had to catch a flight that afternoon. Rance got all the paperwork together and I was in and out of the dealership within an hour. I will continue to give Leachman my business for the convenience and professionalism they provide. I feel like they give you the best deal up front and don’t waste your time.

Rance Lewis was extremely professional and patient with us while we took time to make our decision. He followed up with us but didn’t make us feel pressured to buy, thank you for that.He answered all of our questions and addressed our concerns. He went above and beyond and even transferred and installed my baby’s car seat. We will definitely be back to purchase from Rance.Thank you from Mustafic Family!

I recently purchased a used vehicle from Leachman Buick GMC Cadillac although I was not purchasing the most expensive vehicle on the lot I was treated like I was buying a brand new Corvette my salesman Greg Calvin was very professional and made the process quick and easy and went above and beyond texting me numerous times about the vehicle and when I could come for a test drive. I would definitely recommend this dealership and would recommend you ask for Greg to help you out with your purchase

We had an amazing experience buying our vehicle. Matt Morris was so helpful and made the process so easy. Definitely will use them in the future.

Hunter was great to work with! We knew what we wanted and he made it happen. I am so excited to be driving my new Acadia! I have recommended your dealership. Thank you for getting me into my first brand new vehicle!

Dylan was great. Only had warranty recall work done but it was super smooth.

My suburban gave me a reminder the oil needed to be changed. Saturday morning I called and the service desk informed me they could work it in, if I could drop it off and leave it for an hour or two. Thats exactly how we handled it and I appreciate the great service

My battery died in a school pick-up line. I got a jump start and went straight to Leachman. They checked it immediately and had a replacement that was close to other prices. I was gone in 45 minutes.Special thanks to Brent Meece.

Courteous service. Fast service. Clean dealership

Everyone, especially Matt Austin were helpful, professional and not at all pushy! Great experience!

Zach Lathrom was amazing. He was patient and cared about our family needs. He displayed a sense of urgency to ensure we got what we needed.

I drove in to Leachman to check their inventory on smallcars with no intention of buying until a month later. I got anup and coming young star as a sales agent, {He lookeda lot like a young John Wayne, very tall and rugged, with thatJW grin). When I left 2 hours later, I was driving a wonderful2018 Buick Encore at a fair price. I think I got the car deal of themonth, low mileage, like new, and fair price.

Another home run for my great friends at Leachman. Quality sales force backed up by a quality service department! I would not shop anywhere else for another vehicle, simply because I always get a great deal and their service is second to none!

Blake was very nice and the other staff were friendly as well.

Dell Henk was our salesman. He worked tirelessly and patiently wirh us as we had thinking, planning and decisions to make. Everyone was so nice and helpful. Paperwork signing was quick, which we have never experienced before!

Customer service is always excellent. I had what I felt was an emergency. They worked me in a timely manner

I dropped the car off and got a ride back home right away. The service people are extra friendly and willing to help. The vehicle was finished in a couple of hours and is doing great.

They were very friendly and the service was great. They were very professional and I will use them again for my next vehicle.

Our salesman Christian did a great job for us, he was very professional and knowledgeable. Also the business manager Jon and everyone else we encountered at the dealership did a great job.

The staff always greats you immediately and are customer focused. Listen to your service needs and keep you informed. Outstanding service.

The experience was very good and everyone was very friendly. The car salesman was kind and upfront about all the questions we ask him. We felt good about our purchase and the customer service was excellent. I would definitely recommend my friends and family to purchase their next car at Leachman.

They acted like they were willing to help me get what I wanted. Not pushy and very comfortable atmosphere.

Tony was so patient with me, Ive been car shopping for two years. The right car finally came along, and Tony and Tyler made the purchase experience amazing! Thank you so much!

Always thorough, professional and expedient. Our business will always belong to Leachman.⭐️⭐️⭐️⭐️

I love the whole crew at leachman, everyone tries their best to get you what you need. They care

Arrived and was received with great customer service. Had us in and out in no time. Beth set up a last minute appointment with no issues and delivered exceptional customer service in the process. Thanks JG

Battery went dead. Called the service desk for assistance and in twenty minutes my car was started. Drove to dealership and they replaced my battery, which was under warranty. Fast, courteous service made my day.

I was welcomed at the door whereas at a neighboring dealership they wouldn’t let us in. The people were friendly and respectful, wearing masks when near me (I am a high risk person during this pandemic - COVID would probably kill me). I was not dragged all over the lot to look at vehicles like I was at the neighboring dealership, as I am older and handicapped, needing a cane. The salesperson, Amanda, showed me vehicles in my price range and with my specific “wants” and needs using her iPad. She showed me one in particular that had a very specific color she knew instinctively that I would like. She brought the vehicle to the building for me to see, limiting my walking, thank goodness. It checked almost everything on my list. The purchase process was smooth and she made me feel like I was her primary concern in that space of time. Everyone I dealt with there at Leachman made me feel at ease. I brought my youngest son with me because he knows a great deal about the condition of vehicles and quality of vehicles. Even he was extremely impressed with the vehicle, as well as its price. I have already started recommending Leachman Buick to my friends.

Had the oil changed and tires rotated. Price was great and was was done in a timely manner.

Husband made a GMC purchase one year ago. Customer service was over the top. Naturally I began and ended my search there in one day. Zach was sales guy but the whole team shows up for the event. I would encourage anyone interested in researching or ready to purchase a vehicle to consider these great folks.

Took my equinox in for an oil change,tire rotation & a full diagnostic.everyone was very nice & work met/exceeded my expectations.

Brent took excellent care of my service, comfortable waiting area, I was out of there within an hour 5 *****

Everyone is remarkable and made my buying experience so easy and fun! I recommend them to anyone looking for a new or used vehicle!!!

It’s always a great experience having my vehicle serviced at Leichman

I had a great experience. The Service Manager was great, kind and professional. Thanks to everyone.

Great service department, friendly staff, appears to be very efficient, got me in and out in a timely manner.

I thoroughly enjoyed working with the staff to purchase my vehicle. I had a very specific, kind of difficult must have list of options and they all worked until they found exactly what I was looking for. While they were looking for the vehicle, I worked with the finance department and told them how much I wanted to put down, what extra services I wanted to purchase with the vehicle and the maximum size payment I wanted. Then when they called me to say my car was ready to be picked up, all the papers were ready for my approval with the exact terms I had requested. It was a fantastic experience. I look forward to working with you all again.

Tony Lockhart is excellent and took care of everything! We are extremely happy with our service and new truck!

Very nice, very fast service, thanks again

Zach Satterly was wonderful in finding the right vehicle for us. Everyone was helpful and courteous.

They were quick and very professional people. great upbeat service room.

Wonderful salesperson, Knew their information, and took the time to understand what we wanted. They were Christin Thomas and Jim Walters, @ your Bowling Green, Ky. Branch. Thank you, Mike and Deloice Conner

I make a appointment 2 weeks a go and went I drop my car .thy call me 10 min after to pick up my car because. Thy no had my part. Now thy say thy will call me went thy have the replacement part. Very poor service. I way 2 weeks because thy had to order the part and still no there.mis work for nothing. Lost the day

Got my car serviced in a timely manner and I had confidence everything was done to specs.

Very good experience. Leachman is a company I can always depend on.Bradley GarnerC.E.O. A/C SERVICE SOLUTIONS LLC.

Way too much to explain. Feel free to contact me.

Dont go there they were telling me i have to pay 5k in top of the sticker price smh because I was Foreigner very shameful

Return a lease. After describing some of the issues I had with the actual car itself, we discussed options. Greg really listened to me. I drove away with a new lease and love it!! Thank you Greg!!Thank you Leachman

Now if I could make this a ZERO I would .“The owner “ ??? On this replied to contact him. I tried . Left my name and number ... 25 hours later ... nothing . Supposedly the GM was reaching out today . This didn’t happen . Yet ANOTHER reason I do not recommend this dealership.

Lovely experience buying my new car. Dylan was the best and incredibly helpful. Definitely recommend!

Nice salesman. Pleasant atmosphere

Nick in service was very informative, he answered several questions I had and did not seem aggravated by them. He helped me get a service appointment set up, made sure I knew everything that was taking place and had a smile on his face the entire time even tho they was super busy! Service took very good care of my car while they had it, fast, and you can tell they really truly care about thier customers!! The sales team and staff was very welcoming to myself and my children i had to being with me last minute to wait for my vehicle!! Overall one of the best experiences!!! After being a Ford customer for years, Im glad Im part of the GMC family!!! Yall are the BEST, Keep being great yall!!!

It was quick, efficient, courteous and worry free! A joy that take my car in for service very trustworthy!

Very very helpful and friendly. Great experience

I really like the 2019 Chevy Equinox Premier that I purchased from Leachman. There was one downside though. After taking it home & driving it for just over a month, I take it in for an oil change, & they inform my that my tires need to be replaced. This was one of your certified pre owned vehicles...... I guess tires are not included in the inspection when theyre certified. Long story short, after purchasing the vehicle in May, I was already replacing the tires in November. The tires that were on it were Hankook 50k mile tires too. The vehicle currently has 34k miles on it. Just doesnt add up to me.

I had an excellent experience! Rance Lewis was amazing to work with! Ended up walking out with a 2021 Denali Duramax. Couldn’t have asked for a better experience! Highly recommend!!

Efficient and friendlyVery professionalCan’t say enough about the employees- Brent and Dylan are top notch

Great staff, great service. Thank you so much!

I dropped my 2019 Encore off for a routine oil change and tire rotation. I was then shuttled back to work, and picked back up later when my car was done. Driver was nice and drove safe. However, there were black grease stains on my buckskin leather door panel when I got in my car. I went back inside to explain the issue, and my car was taken to detail and promptly fixed. I appreciate the quick attention, but dont understand why the tech didnt clean up before getting in my car or notice the stains as they exited.Update: the last two times I have brought my car in for service, one valve stem cap has gone missing on two different wheels. I know I didnt lose them, because I never take them off to check my tire pressure since I have an electronic monitoring system. While this does not impact the performance of my car, I do expect service professionals to return things as they found them.

Everyone was extremely friendly. The level of customer service they provide, is above any I’ve ever seen.

This was a wonderful team to work with! Super friendly and professional!

I’m not happy with my experience with the dealership or it’s staff. An I’m unhappy with the vehicle I purchased. The service tech staff is rude. I don’t think I will be back. Very disappointed in the whole process

I am traveling, and my truck indicated a need for an oil change. The service department got me right in and out in less than an hour. They were courteous, thorough and clean. Highly recommended!

I was a bit surprised and distraught at the original analysis and diagnosis of the problem with my vehicle even though it is a 2007 (13 year old) vehicle, but only has 62000 miles on it. A new (reconditioned) transmission was advised and agreed to at a cost of $4500. After 2 weeks and the replacement completed, the problem was not resolved. After another 2 weeks, it was determined that a Powertrain control module (PCM) was needed to correct the problem.I consented, the part was ordered, installed and the problem was resolved. after a brief discussion with the shop manager, the previous price quote was honored and the bill was paid. The vehicle seems to be functioning properly now and time will tell. Overall, the entire staff was kind, curtious and friendly.

Dustin has one of the best salesman that I’ve experienced at your dealership about two other vehicles there

Rance and creal did and outstanding job the experience was a breeze, the process was far more easier than any other time I’ve purchased a vehicle 10/10 would recommend one of these guys!

Very pleased with Trina and the supporting service team that assisted me with the issue that I was having with my Acadia. Thank you

Great to deal with. Set my mind at ease for a long distance purchase!

Nick Skaggs was awesome to deal with. I love LEACHMAN GMC. Would do business with any other dealer in town!!!!

I sent my car in for an oil change. My car only has 20,000 miles and Dylan said I needed a wheel alignment, a balance, and a new air filter. It was going to be $324.00. I called my husband and he confirmed, I definitely didnt need a wheel alignment or balance. After googling, I realize I probably wouldnt need one for another year. I called Dylan back and said, can you confirm that I actually need a wheel alignment or is this preventative maintenance. He confirmed, I didnt actually need one. Your team shouldnt suggest a repair if it isnt actually needed. Or if you are trying to upsell the deal, tell the customer the truth. I feel like I was trying to be taken advantage of because Im a woman. Im a GM employee and this made me extremely angry.

*Service date 4/10Transmission flushedTires rotated- truck shakes nowOil changeHad to pay full price- was not notified my warranty has expired.Glove compartment is broke when I picked up my truck and wasn’t before.Service horrible this time

Very satisfied with the help and timeliness of my service. Dealership even called a few days later to confirm my satisfaction. The service department is excellent and very pleasant to work with.

The team members that helped me were very patient and courteous during my time in the dealership while buying my new car! Thank you Amanda and John!

EXCELLENT experience. Certified used truck for a great price. Like brand new.

Rance and the team at Leachman we’re great to work with. This is the third new vehicle that we have purchased from Leachman, we have always have had a good experience. The service department is great as well.

I am always so happy with how friendly, efficient, and open the staff is, they thoroughly explain the process and are sure to let me know of any possible inconveniences.

Overall experience was great. Friendly, patient, knowledgeable and the free TV was a bonus..

Love my Salesman Matt Morris. Great customer service, everyone seems to be professional and courteous.

Went in for an oil change and service advisor saw something that looked like something in one of my tires and said it would be checked out. In a while she came to me and said the tire could not be repaired but fortunately you had one in stock and for a little over $250 you could take care of it. I told her to leave it alone. After the oil change I took the vehicle to a tire dealer and they, with their finger removed a small fragment, of what they thought was bone, from the tread of the allegedly unrepairable tire. It was then over inflated and tank tested. They then tested my other 3 tires and the bottom line is there is nothing wrong with any of my tires! This is not the first time we have had issues with your shop personnel and while we have no complaints about our dealings with your sales personnel or service writers, my confidence in your shop personnel has been severally impaired.

Excellent overall experience. Everyone was very helpful and professional. We will definitely do business with Leachman again in the future.

I have never experienced a most smooth and delightful process on purchasing a new vehicle in my life. I just love my new car and thank you all at Leachman for making this possible.

Gregory Calvin was my salesman and he did a great job. Loving my new to me truck so far.

Went into dealership to see about getting oil and fuel filter changed. The guy at the service desk was on the phone and one was helping another customer. The guy on the phone completed his call and looked my direction and walked away. I understand if you have things to do. But to not even acknowledge a customer standing there waiting. Yeah completely unacceptable!

The staff were very professional and courteous. The documents were straightforward and had no hidden fees. I have recommended Leachman without any reservation to my family and friends. This has been the BEST vehicle shopping and buying experience that I have had!

Always professional and caring. Top quality service department.

I like the way the Service Man showed me how to Work my Radio to my Phone Thank You Sir

Dustin was very helpful and so friendly. The whole staff was very friendly. We love our new truck.

Leachmans service dept. goes out of their way to diagnose any issues andsolve problems.Always courteous and friendlythx

BUYER BEWAREI recently purchased a used vehicle from Leachman Buick, GMC, Cadillac located at 2012 Scottsville Rd, Bowling Green, KY 42103. The vehicle is a 2015 Ford F-250 Super Duty ¾ ton 6.7 Liter Diesel Lariat Edition with 78,000 miles. I also purchased an extended power train warranty.About one week after purchase I noticed oil spots collecting on my driveway. After inspection I found oil to be collecting and dripping from around the oil pan. I took the truck to Leachman Buick, GMC, Cadillac. They kept the truck for a day or two and placed dye in the oil and instructed me to drive it and bring the truck back in 7-10 days. Upon returning the truck to Leachman Buick, GMC, Cadillac they stated that oil was leaking from the oil pan seal and replaced it at no cost to me due to the warranty sold to me does not cover seals and gaskets. They kept the truck approximately 3 days this time.One week after picking the truck up from this repair I noticed oil collecting again on the driveway. I took the truck back to Leachman Buick, GMC, Cadillac. After another 2-3 days they stated that oil was leaking from upper oil pan gasket and replaced this at no cost to me due to the warranty sold to me does not cover seals and gaskets.A short time after having the truck in my possession I noticed yet again oil collecting on my driveway. Another trip to Leachman Buick, GMC, Cadillac resulted in the discovery of oil leaking from around the oil pump seal. After about 1 week the truck was repaired again returned at no cost to me due to the warranty sold to me does not cover seals and gaskets.I had the truck back for approximately one week then low and behold I noticed fluid collecting on the driveway once again. Now for the 5th time the truck was returned to Leachman Buick, GMC, Cadillac. After keeping the truck for 2-3 days I was informed that the leaking fluid was transmission fluid and that the seal probably needed to be replaced. Leachman Buick, GMC, Cadillac stated that they could not perform this repair and that the truck would need to go to the Ford dealership. The cost of this repair would be my responsibility due to the warranty sold to me does not cover seals and gaskets.After speaking with the service department I was referred to one of the sales managers. He offered to void the power train warranty and return the cost of the warranty which I kindly declined. He then said, Leachman Buick, GMC, Cadillac would trade vehicles with me and give me the amount of money I owed on the Ford F-250 which sounded pretty good initially.After working with a salesman to make a trade I found that they had no comparable vehicles in their inventory and did little to locate one. I was offered multiple lesser half ton vehicles that came with a largely increased price over what I had paid for the Ford F-250. It was becoming apparent that there was no real interest in making things right by taking the defective vehicle off of my hands. Now I am stuck with an undependable vehicle that will likely cost me an additional two thousand dollars out of pocket to repair the transmission and the costs of whatever other issues are likely to occur.Also, for the record I understand the ‘AS IS” clause but, when purchasing an expensive “AS IS” vehicle from what should be a reputable dealer usually comes with a much higher level of confidence than a buyer might get from purchasing an “AS IS “vehicle from a rinky-dink buy here-pay here dealer. So, when you are in the market for a used car or truck buyer please beware if you are considering making your purchase from Leachman Buick, GMC, Cadillac located at 2012 Scottsville Rd, Bowling Green, KY 42103.The response from the dealership below should say, We apologize greatly for your experience and we will be in contact with you shortly to remedy this situation so that we may restore your confidence in our dealership.While the below response may look good to the public one should keep in mind that these are just words and not actions. A customer should not have to “reach out” in an instance such as this.

Tyler Jaggers took care of my initial contact with Leachman and hooked us up with Brent, the service manager. Brent took great care of us and our vehicle while in his possession and his communication with us was frequent and informative.

Salesman was Laid back & no pressure

5 stars for Dylan in the service department. I’ve had to bring in my car a few times and every time he is very nice and quick and always actually cares about the issues, I highly recommend working with him in service!

Had a great salesman and the price was definitely agreeable. Great experience.