I am a designer in Tampa and was lucky enough to run into Mark Monastiero in the UMI Tampa showroom with my clients, who were looking to redo their kitchen countertops and a bar top. Mark is unbelievably knowledgeable about all of the different products that UMI has and explained in detail to them the differences between quartzite, quartz, etc. He answered every question they had and my clients were beyond happy with their final selections! We ended up canceling our next stop, which was to be another stone distributor, because they were 100% sure of their choices at UMI.Mark was quite simply, the best!
I have to say that out of a lot of the stone yards I have visited UMI has the largest and best selection. There staff is very professional and the place is kept extremely clean and neat. I work with Suelen and Ethan on a normal basis and suggest all of my client to go there. I have seen it all as a Kitchen Designer and they by far #1 on my list. Highly recommend you check them out.
Very clean and professional atmosphere, I love that the front desk takes all the information needed before entering the showroom — that’s very efficient. I love that there are wagons to put your items in as you are shopping down the long isles. I was assisted by Eddie Ruiz who was polite, charismatic, helpful, and knowledgeable about the safety precautions about the warehouse and of the whereabouts of materials. Getting samples was a breeze, and he even went the extra mile to give me two pieces of a smaller sample in order to have a better idea of the texturing. Superb service. Thank you
Amazing showroom and experienced talented staff. Highly recommend.
Obviously for home owner sales. Snotty attitudes. Got skipped in line to be chaperone to look at slabs. No thanks, Good luck. You guys suck
As a GC I go in often and have never had a issue. Plenty to choose from and they email me directly the selections made by my clients. Cleanest warehouse i have ever been in!
THE BEST place the work ever!I have since changed my opinion. I got spoken to twice in one day. Once because a customer was talking to me about farting and the second because I asked Yiri why she felt the need to rat me out instead of talking to me directly. I was in the hospital for DAYS and not one person bothered to check on me.
Great products. Terrible customer service. Worst building material purchasing experience of my life. There are many better places to buy your materials than UMI. I was not informed of very important details about buying vetrazzo (recycled glass product) at the beginning of my interaction with them. I was lied to, ignored and misinformed repeatedly. A simple purchase of a half slab of vetrazzo has been nothing but headaches because they dont tell you before you pay for the material that only certain certified companies can buy the product. IF you must have a product you can only get from them - start by asking them WHO can even get it, fabricate it and install it. Juan was the sales rep who bungled this purchase. check up front for list of approved fabricators.it will save you a lot of problems.
Eddie was a great help. Were jumping on the Quartz train!
My mother bought her kitchen granite from UMI. It’s amazing and great customer service. You have to see the showroom.
Wide range of quality materialsKitchen2Go
UMI has hands down the best customer service. Eddie Ruiz is my Sales Representative. He responds quickly to emails, answers my calls, and is always so informative on any situation we are dealing with. I know i can always count on Eddie to help me when needed. He is very pleasant to speak with on the phone. My 5 star review goes to Eddie and his highly rated company UMI Stone. - Diane Tremonti
The showroom is amazing and there are so many great options- I had a ton of questions but the lady who waited on me, Dianne Hubble, was super patient, friendly, and all around awesome and helped guide me through everything. I am so glad I got the rec from a friend to go to UMI and I will be referring people here in the future for sure! Amazing customer service like this is too rare these days- thanks Dianne and UMI!!
I’m not sure what happened to the others, but my wife and I couldn’t have had a better experience here. Karlton helped us for over an hour (actually, past closing) and was knowledgeable, forthcoming, polite, and patient; all the traits you need when searching for the linchpin of your homes decor. UMI is a long drive for us, but it was worth the effort. The facility is clean and well maintained, not to mention loaded with some of the prettiest slabs we’ve seen.
Renovating a home is an overwhelming process but with the help of both Karlton and Gil I was able to get fast and efficient service. Their overall knowledge of the products and materials sold, helped take some stress off my shoulders. Thank you UMI for excellent service and a promising team!
UMI Stone has a superb selection of stone! They are patient with the process and their customer service is consistent. Ask for Carlton and Diane as they are very knowledgeable and their opinions are spot on!
I have been working with Karlton at UMI in their Boynton Beach location for a few years now. Im very happy with the assistance and professional services he provides to our company every time. I highly recommend UMI and its products, as a company that not only sell but stands behinds the quality of each of their provided material.
I had the pleasure of being assisted by Gil and Karlton, who, did an awesome job at informing me of my options. They are very educated in their product and made the process very smooth. Thank you UMI!
Eddie was very well versed in design. He understood what we were asking and was diplomatic with ideas. Very knowledgeable and a great host to his store.
Stopped in to see full size slabs of Pompeii Quartz for our kitchen remodel. Edwin was very helpful and patient. UMI has a huge selection of Quartz, Quartzite, granite and marble.
Call Karlton! He did an amazing job helping us find the perfect bathroom counter top. He was knowledgeable and professional and helped us make a great decision. We are thrilled!
I came to UMI looking for several things and I worked with both Gil and Karlton who were absolutely fabulous. I am renovating my home and UMI in Boyton will be the only place that Ill be coming to satisfy my stone need. I would highly recommend you come and see the quality of the store and the team first hand.
We are fabricators and we like to work with UMI. We definitely recommended UMI for any surface material. And they have an excellent customer service.
Id like share with yall, That I was helped today at the UMI Boynton Beach Facility by Diane Hubble, and she was really helpful, personable and efficient with my needs.She went above and beyond to help me.A+++ Customer Service!Thanks!
Walked into a beautiful show room. Very efficient and oganized and legit. Gil and Karlton were great at answering all of my questions. Very patient and polite. Great team overall.
A call from your sales associate Dianne Hubble was a pleasure.She is personable and commands vast knowledge of the manyproducts your company represents. I would certainly do business with herand UMI Stone.
I had a very nice experience visiting this place, the show room is organized, clean and with a selection of beautiful materials, the workers are very attentive and helpful people, especially Sheyla to whom I have spent 4 years ordering materials and she does a wonderful job .
Excellent customer service, beautiful showroom. They have a large selection of stone with the best quality of the market.
Excellent customer service, very nice store. Im very satisfied with their work; if you need someone to assist with your stone selection,look for Karlton hes the man for the job.
I have known this company for 4 years and I have always achieved everything I have looked for, the attention and service is excellent...
We love this Company, staff is educated and well trained about the products they are selling, their customer service is outstanding. Eddie, Sheyla, Karlton, Gil and our sales representative Ethan are always taking care a of us and our customers
Worked with eddie on the purchase . he was great ! very responsive and a pleasure to deal with
I was quite surprised with how rude the associate was who answered the phone. My cabinet maker/fabricator asked that I find a slab and have it delivered to his workshop, pointed me in a few directions, and I was on my way. Before UMI, I went to two different stone wholesalers and they were so friendly and accommodating. I was completely caught off guard by how annoyed, and then condescending, the woman was who answered the phone - I was simply trying to get information before driving 45 min to their location (information= requested availability of a specific slab, how quickly they could deliver, etc). She was so incredibly rude and condescending as she refused to answer any of my questions, even after I explained the arrangement me and my fabricator had. But then again, as I write this, I guess she gave me all the information I needed. Thank you for not wasting any more of my time - happy to take my money elsewhere.
Im being working with UMI since 2016 and the ambiance and customer service is great.
Great service and went out of their way to help.
I have been working with Karlton and the UMI staff for several years.My customers always have a great experience looking for their quartz, natural stone and porcelain needs. I will continue purchasing from UMI because of the excellent service and materials. thank you Karlton and the staff for great service. Ferazzoli Granite & Marble in Delray Beach
We at ARS Countertops have been fabricating and installing with UMIs materials for over a decade and have nothing but good things to say about them. The tremendous quality of their products is matched only by their superb, hands-on customer service. Gil, Edwin, Ethan and Karlton have provided us with the most attentive and proactive customer care in the industry and we look forward to continuing our fruitful working relationship.
Carlton & Emilinda have been extremely helpful as well a very knowlegable.
We got our kitchen counters here and were pleased with the quality and service
Karlton is fantastic. I deal with Umi on a regular basis and he always takes care of my clients.
They are great ! The associates are always helpful and polite !
Been in business since 1975 and UMI is my number 1# go to company.The staff is exceptional and Ive had nothing but great experiences working with Karlton and the rest of the team.
Wonderful customer service from Eddie!
Very bad service failure to deliver that makes one not comply with the work on time