Great service; ordered online and picked up my part the same day!

Its Saturday and Im still waiting for the parts that were available for pickup last Wednesday, The parts department is closed on Wednesday, and didnt have them on Thursday. They cancelled the on-line order and re-ordered.The on-line parts site doesnt recognize the order number and tells me to call a number that tells me to call another number, where they tell me to call the store. Sitting here with the washer torn apart and waiting for parts

Rapid, accurate servicing of my order.

Sorry no star the lady that works there at the appliance parts did not even bother to help me find the part I needed for my dishwasher. she said they dont carry parts for dishwasher.

They are not part of the main store but a separate entity. Very poor customer service both by the parts store and Sears for not providing the service promised online.

Poor organization

Sears is nonquality