I was charged for my order, TERRIBLE TERRIBLE customer “service”! First, one part ordered was used, it worked, had no choice but to install as it was cold needed fireplace. Second, the other part was NEVER shipped!! Still waiting for part or refund on part!! If you have free time call CS but expect to wait 30+ minutes, to only get as ignorant as possible of a person to get NOTHING done!! Need to go through my bank to get charge reversed, use credit card NOT a debit card, easier to reverse, but you’re better off to STAY AWAY from this company!!!

Terrible customer service long waiting times for the most minor calls, company does not properly stand behind its products at this time, just installed their gas heater radio control does not work and they do not replace penny pinchers ... custom er service waiting times 58-110 minutes just like welfare in New York City used and the jack ass wagons voice mail box is full just like the psycho down the block.