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Wain Security
6920 W Snowville Rd, Brecksville, OH 44141, United States
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Wain Security
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Je
Review №1

Wain Security provided and continues to provide top notch service to my family and me. Their customer service is seamless and so friendly and their products are very high quality. I would highly recommend this company and am so happy we decided to go with them. Like others have already mentioned, they are the absolute best around!

Vi
Review №2

Wain Security was wonderful in our recent installation. Their team was professional throughout and our upgrade works well. They also took the time to thoroughly explain the system to my wife and me and make sure we were set up on the app. 10/10.

Je
Review №3

The service technicians were on time professional and did a great job installing and explaining my new security system would recommend them to any of my friends and family.

Mi
Review №4

We have recently had Wain Security install camera systems for us at two of our property. They have been an absolute pleasure to work with. Matt is very knowledgeable about security and access control systems and offers his customers a tailor made system that suits their needs. We have also switched our commercial fire and burglary monitoring over to them. We couldnt be happier with the customer service, level of expertise and knowledge Matt and crew have exhibited. I highly recommend Wain security for all of your security needs!!

Da
Review №5

Matt and his team were prompt, responsive and professional from start to finish on my home audio/video project. Also, checked out my home security system while here and answered questions at no additional charge. Matt was honest and suggested that there were no improvements needed when he could’ve just as easily sold me something. They were expedient and cleaned up all work upon completion while offering education regarding new/additional components. I’d highly recommend them to anyone looking for high quality work at a reasonable price.

Tr
Review №6

I currently have 3 properties that are protected by Wain Security. As a current member of the US Armed Forces and small business owner I highly recommend Wain Security as the company to turn to for security your security needs. Great product. Great service. Great people.

Da
Review №7

Simply put Wain security, it’s owner and staff are the best around!!!! I have my home, rentals, and business all secured by Wain Security. The owner, Matt Wain and his staff has been stellar in his work ethic and efforts to help us achieve are individual and company desired goals!!!! I recommend Wain security as a legit game changer in the industry!!!!

Mi
Review №8

Wain Security installed the security system in my house six years ago. The installers were punctual and knowledgeable. I recently had them back to add some sensors to my basement. The process went extremely smooth. I love that I can arm and disarm from my phone. I have recommended to friends and family over the years. Great company to work with

Lo
Review №9

Matt and everyone at Wain security were extremely helpful in making sure our family had the right system to ensure our homes safety. From the quoting process to the installation, it was nothing but pure professionalism and was all done in a timely manner.

An
Review №10

Matt and Staff at Wain Security are the best in the buisness. They are extremely helpful in making sure you feel safe at home. When equiptment does not function right they are out to fix within 24 hours. Its a family with Wain Secuity.

Ga
Review №11

New customer. Had Wain Security update entire house with full alarm system (door sensors, smoke/co2, glass break sensors, smart garage, etc). Matt and his team were extremely courteous and incredibly knowledgable.

Er
Review №12

Wain Security installed an elaborate access, camera and security system in my company’s multi tenant apartment complex. The systems are simple to use and very reliable. Matt and his team provide us with exceptional customer service 👍👍.

Sh
Review №13

Been using Wain Security for many, many years. My experience...professional, efficient, friendly and first rate customer service. Their team is great at helping us trouble shoot and repair problems that arise as well. Would definitely recommend.

Da
Review №14

Matt and his team were prompt, responsive and professional from start to finish on my home audio/video project. Also, checked out my home security system while here and answered questions at no additional charge. Matt was honest and suggested that there were no improvements needed when he could’ve just as easily sold me something. They were expedient and cleaned up all work upon completion while offering education regarding new/additional components. I’d highly recommend them to anyone looking for high quality work at a reasonable price.

Me
Review №15

I have used Wain Security at my past residence and present. Prompt, affordable & efficient with service. Equipment is state of the art. Highly recommend Wain Security.

Ch
Review №16

Wain Security has provided my company exemplary service for many years. The responsiveness has been excellent and their recommendations have all benefited our company.

Je
Review №17

I have been a customer of Wain Security for many years. We started with home security when a neighbors house was burglarized. Matt came in and gave us a very professional assessment of how best to secure our home. His team then did a professional installation. Over the years we have had minor issues that Matt’s team addresses usually within hours if not in a day. We also had security cameras installed by his team a few years later for an extra layer of security. Once again responsive, professional and making recommendations along the way to ensure our safety and security. Highly recommend Wain Security!

jo
Review №18

Matts team of installers from Wain security were very professional and neat .They installed, cleaned up and showed my how to use everything in just a few hours. The system is very intuitive and easy to use. I purchased the upgraded window sensors with the vibration monitors built into them, If you get these make sure to ask the installer how to adjust the sensitivity it is very easy to do and will solve any unintentional alarms going off due to thunder or other loud noises. I had a loose window which was making the alarm go off if a loud noise was close. Turned the sensitivity down and the problem was soled. This was not the fault of the alarm system.I also wanted to say i had very good customer service. I purchased a new WiFi router shortly after they install my system and Matt answered my questions on how to sinc it with my alarm and cameras very quickley, he even offered to come out and help me if i had problems. I would definitely use Wain Security again and refer them to a friend.

La
Review №19

The worst customer service that I have ever experienced. Continuous faulty sensors caused multiple alarms to randomly go off and have police sent to our home. Mr. Wain promised he would fix the sensors and would give me the run around when it came to setting up appointments. We could not set our alarm because every time we did the alarm would end up going off. After months of trying to get them to fix our equipment and never getting anyone to do so I finally cancelled our contract. Now they have an attorney trying to collect money for canceling their services. Services which we couldnt even use because of all the problems with equipment.

Sc
Review №20

This is exceptional customer service. As a corporate coach I talk about the experience you create for customers. Wain Security is the example I use. When they came to install my security system, the old system was a spiderweb of messy wires. Without direction, the installer neatned the wires that previously existed and straightened up my panel. Their quality was so good that when an electrician came to my house to install additional lighting he commented on the cleanliness of their work. The cost of exceptional work may seem high but the cost of average cheap work is higher. Choose Wain Security if you want it done right the first time.

La
Review №21

We too had faulty sensors multiple times. After I complained to Matt, he told me to contact the local fire dept. They referred me back to Matt as I found out that it was indeed a sensor issue. We had horrible customer service and cancelled our service contract with them.

Be
Review №22

Great experience.

Information
1 Photos
22 Comments
5 Rating
  • Address:6920 W Snowville Rd, Brecksville, OH 44141, United States
  • Site:http://wainsecurity.com/
  • Phone:+1 216-475-6565
Categories
  • Security system supplier
  • Burglar alarm store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–12PM
  • Friday:Closed
  • Saturday:7AM–5PM
  • Sunday:9AM–5PM
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