Still good product. A ok service. But..Store in definitely not what it used to be.Dirty. Floors are nasty with globs of paint on them and no one even trying to put an effort to clean it.Shelves crooked with items not organized.Update: Just visited the same store again and there is a huge improvement. Things are neatly organized store is clean and welcoming. Manager is very helpful and knowledgeable.

Hunter was an absolute sweet heart, kind as can be and beyond helpful in helping get kid the paint I needed. If you want to be taken care of really well, this store will make sure you are treated with the upmost respect.

Most helpful Sherwin-Williams in NE Ohio.

Lesson learned... Do not give a review while you have the news going in the background. When I ask for a specific color, the associate gave me the whole collection of colors to choose from. I really appreciated that because it gave me ideas for other colors in other rooms.

Very nice store with helpful staff

Always excellent service at SW

The paint lasts, and goes on with less coats. The have beautiful colors. The attendant explained the differences in the two whites I was looking at.

If your looking for a good product and people who know what they are selling stop in at Sherwin Williams!!

The folks their are not only knowledgeable, they are very patient with us self-helpers and our 50 questions. Great service and I saved 40% on a gallon of paint today. Go S.H.!!!

The home color consultant is an answer to my prayers. I need help and this was so easy. Thank you.

Knowledgeable help. Quality products. Pricey. Wait for 40% off sales.

Superior products supported by great customer service.

Very helpful, informative, and friendly. Made an appt with Amy, the Designer, to assist me in my paint choices. Great team!!

Ive been a Sherwin-Williams customer for many many years until today. I cant tell you how much money I have spent over the years but my most recent experience at the Brecksville, OH location has forced me (and everyone else I can tell) to look elsewhere. I had an old trim paint from another manufacturer (the only non Sherrington-Williams paint I still had) and wanted to have my trim paint also to be from SW. My wife took it in to be color matched; it didnt come out well so we chalked it up as a loss and figured we would have to go with another paint.I returned to the Brecksville store to see if there was another way to get a match and the associate informed me that they had the exact color in their data base which replicated the other manufacturers color. I was pretty happy and bought another gallon of ProClassic ($53 on sale!). Go home, painted the trim, and it was not a match. So a couple days later I return to the store and told the same associate that it wasnt the same color. He recommended using an unmixed white that would look really nice (not sure why they didnt recommend this earlier). Anyway, he shakes the can and then informs me he cant take the paint back that they mixed using their data base! I understand the first gallon that we tried to color match but the second gallon was using their formula which was supposed to match the other manufactures paint exactly.I recently purchased a new home that will need a lot of painting; it wont be SW paint because of poor customer service. Too bad because the paint is good but there are a lot of other options out there. I always liked SW because they have a local community feel when you go in, but it looks like they have lost their way.

Great Store. Employees are friendly, attentive and knowledgeable. Store is kept clean and well stocked.

The employees at the Brecksville store always prove helpful and friendly service.

The store was very neat and clean the workers were very professional very quick in and out

Great store, great products, great service.

The people who work in the stores are very professional. They really know their products and applications.

Associates are knowledgeable and helpful. always courteous.

Staff are very friendly and knowledgeable.

The Brecksville store - super friendly and very knowledgeable

What a nightmare. Didnt know which way was up when I walked out of the store.Just kidding. As a pro professional painter these are my go-to suppliers. Jessie the district sales rep can answer any question you have.

Great Place

Great service

Very helpful with great advice!

Very helpful, great products

Very helpful staff!

Good store

Very helpful clerks

Great service!!

Extremely helpful