Jordan Aarant went above and beyond and made our trip to the dealership worthwhile. He was able to pull some strings and get us an amazing deal on our Toyota Tundra. Not your typical car salesman. He was easy to talk to, could be real with you, knows the business, professional, and made it clear that he really wants to give his customers a good deal. We don’t love car shopping, but we had a great experience at Heartland Toyota. Ray in finance was also a pleasure to work with. Would recommend Jordan and this place to my friends.

Came in for a recall that was supposed to take 3 hours, get told 2.25 hours in that they give have any parts and O have to come back. No one communicated with me at any point and I had to keep reminding people I was indeed waiting for my car. Clearly they dont care if youre not buying a car.

James Jimmy Jam Alameda, is the bees knees! If youre in the market to purchase a new car, he IS the guy to go to. Incredibly helpful and worked his absolute hardest to find what I was looking for and what options were best for me for financially. Soon as I got there, it was easy as pie. Sat down, filled out the paper work, asked a couple questions and made it super easy and quick for me. Ive never leased a car before, so he made it simple for me to understand and broke it down step by step. Took the time to show me everything my new truck has to offer. We even hopped in the car, drove it around the dealership, and explained exactly how to switch it into 4WD. He was dedicated to making sure I understood it all before I left which was so nice. Such a funny and friendly guy as well. His customer service and the way he was able to talk to his customer on a friendly level made him the most outstanding salesman out there. Cannot express how excited I am and what an awesome guy he is to work with. Thank you so much Jimmy Jam!

After posting our review about unsatisfactory service, one of the managers at Heartland Toyota reached out directly to rectify the change in price from the original quote. I respect an organization that can recognize a mistake and actively correct the situation. Truly appreciate the management team at Heartland trying to offer the best service to its customers!

Great service experience with Ryan H. He is very experienced and answered all of my questions in a courteous manner. Highly recommend coming to him for any service related questions. The service center itself could be much faster. I dont understand why the appointment times are only 5 minutes apart from each other. I feel they should be at least 30 minutes apart from each other in order to offer a more speedy service and not have to wait 2 hours for service to get done.

I had the best experience with Dustin Beeson. Aside from my own personally great experience. He makes all the customers feel important. When I left I saw him walking an elderly lady to her car. The whole place seems to be run very well. Thanks for great service Dustin!

After paying for the 60k service which is 500$, the service included a tire rotation. Well after the 2.5 hr wait, which is fine, I was told 2-3 hrs, I know without a doubt in my mind that my tires werent rotated. I had marked my tires that morning and took a picture incase I needed proof, which I shouldnt have needed.Well, they happily took my money and I had to walk back inside and point this out. They didnt dispute, which was good because I had proof but all they gave me was a free oil change which Ill gladly use.After thinking about it more, my service also included a brake inspection/tightening bolts and what have you. Who is to say they didnt do that stuff either.Lastly, Ill use my voucher but wont pay for anything else through NOheart-land toyota.

Editing due to the dealership making an effort to resolve this. Appreciated.I took my 2020 4runner in for an oil change on Monday. On Saturday, I found a small access plate under the truck (I assume for the oil drain plug), hanging by one loose bolt. Called the service department and was told if I came in, Id be waiting at least 90 minutes to get it looked at. Given that the issue is almost certainly the result of the recent service, I think its absurd that they wouldnt be more accommodating in resolving this issue. Unacceptable. I fixed it myself and will probably need to find another way to get future service handled.

Melodi was the best sales person to work with. She felt completely honest and had the buyers best interest at heart. I would definitely come back just to work with her. Other than that their supply was very limited

Simply amazing from both Jordan and Justin! Even with my sub par credit they both made me feel welcomed and comfortable. Gave me an opportunity to get into something I love and to rebuild my credit. Forever grateful. I recommend anybody to try and get a vehicle here first.

My husband and I purchased a 2020 Toyota 4-Runner early in the year. It was a rush decision due to not having transportation from a semi-truck running a red light and demolishing my other SUV! We have always appreciated the look of the 4-Runner and Toyotas reputation overall has been good.We test drove a 4-Runner and a Jeep Grand Cherokee, and although the Jeep was a smooth, effortless drive and attractive, the Toyota ranked overall supreme in our eyes, ok so enough talking about the SUVs this review is on Toyota as a whole.Our experience was exceptional, and although taking half of the day, it was pretty much effortless and no pressure at all.Today was my 10k mile service check-up, and apparently, everyone had the same thing in mind, get there early!!! For that being said the service check-in line was moving quickly.One small but to me significant, is Toyota also provides you a voucher for a free coffee, espresso, latte drink from their little cafe, adorable right? Well it is if your a huge coffee drinker and your service appointment is early and you forget to bring your own coffee.Pre-Covid, Toyota also offered a massage while you waited and a car wash after your service, Unfortunately, all of that is put on hold for now, and, hopefully, by 2021 things will return a little more to normal.Overall the staff is friendly and clean, and the dealership is clean, the restrooms were tidy and no funky smells and, we wouldnt hesitate to purchase there again due to the no-pressure sales.Shout out to Alicia Estrada, Thank you for being kind and friendly!Heartland Toyota is located at 901 W Hills Blvd in Bremerton on the west side, Off Auto Center way, amongst all of the other dealerships.*Everyone, please stay healthy and dont forget to shop and support your local small businesses when you can!*

Check in was good. Got a call our vehicle was ready and was told condition of vehicle and conformation of everything that was done. Upon arrival at dealership we were first in line. After waiting awhile one of the service advisors called the guy behind us over. Customer stated we were ahead of him and advisor stated the person we had checked in with would take care of us. The fact that she was busy with another customer didnt matter. All we needed was the bill and our keys,everything about the service had been covered on the phone. Why were the invoice and keys not at the cashier,,they make you go there now anyway. I had asked to receive the sparkplugs that had been replaced,got home and of course they werent in the car. We were told where the car was parked and of course it wasnt there. For a place that talks about their great service(they used to be better) I wasnt impressed.Where is the dealer survey that we were told would be sent for us to fill out?

I was a first time car buyer when I came in today. Jordon made the process very easy and he was not pushy or persistent. He got me into a 2017 Toyota Corolla with manageable payments and I love it! Jake the finance man was really nice and helpful as well. I will definitely be coming back to buy my next new car!

Heartland Toyota has always been a great place to take our vehicles. The atmosphere is welcoming and it’s a friendly place to wait while your car is being serviced. Ryan Horn always takes good care of us. Thank you!

Terrible service. Do not purchase a car from Sabrina. She will provide false claims. I was told I would be provided a free rental car since there wasn’t room for my car to be detailed when I purchased my vehicle. They said 2 weeks max they’d call me to get me scheduled to get that detail finished and any repairs needed. When I showed up today they didn’t have a single rental car saved for me to use while my car was being detailed. wouldn’t you think that they would save a car for someone who was promised a rental. I also was promised my ac would be fixed and when I got here they said that they couldn’t do so even tho Sabrina said they would. I was also over charged for my plates and never refunded correctly until I had to come in for all of this. Now I’m waiting for 3 hours to get a detail done that should’ve been done before a car should be put in a lot for sale. I have received extremely poor service and I regret purchasing a car here. It’s $200 for an ac coolant recharge/repair I do not understand how it’s so hard to help a purchaser out with this poor experience to make up for being overcharge, time wasted, and false promises. It is not my problem your detail service burned down and it’s not my problem your salesmen tells lies to the buyer.

Ill just say thank you to that last person posting about getting worked over on a wiper arm. Reminded me of my own very similar experience a while back. I am super excited for the new Tundra and if it is half as good as I am hoping I am getting one. Just not at Heartland.

Have to say I’m disappointed, the service prices aren’t set. I get one quote one day and then come back and it’s more. I can’t believe that the techs setting up the service just make up the rates as they go.I would think certain jobs would cost certain prices. I work on a billing profession and my hourly rate is set plus some jobs are a specific rate no matter what I put into it. Makes me question the ethics.

When I bought my truck here, I bought a maintenance package. As it turns out, maintenance packages expire, and all the oil changes I prepaid for become forfeit - about $200 down the drain. Its been pulling teeth trying to get some sort of answer about this. Im pretty flexible, I just have no desire to donate $200 to a giant corporation. Nobody Ive ever met has anything positive to say about this place, and now I see why.

At First I had a decent experience and even made a second trip back out after i narrowed my pics down, but after returning the first price given was not going to be honored and i gave them a firm what i had to put down and was assured they could make it happen before they submitted it to the bank, but the second they heard my payout on my total loss was 3k it became its gonna be tough without that 3k. They failed to keep me posted and when i inquired about another truck they had just taken in at a lower price they stalled and gave me the run around instead of telling me they had a sale pending.

I live an hour away and only drove back to Toyota Heartland for the first car service that they offer for free with the vehicle I purchased. Mike Smitley was the service rep that greeted me and took great care of me. He was kind, professional, added some humor and personality to the experience. Its because of efforts and care like his that I would now be willing to drive an hour back for my next car service because of the experience he gave. Thank you Mike!

I recently purchased a 2021 Toyota Tundra from Heartland Toyota. I researched the vehicle through their website and although the vehicle was not in their inventory, worked with me to finalize the purchase of the vehicle.All-around great experience and would highly recommend. Ask for James Alameda.

Rock solid service team. First time Ryan has helped me. He did a great job answering all of my warranty questions. I am looking forward to working with Ryan Horn again👍

Me and my wife are long time Heartland Toyota customers- have always been treated extremely well here ESPECIALLY by Dustin Beeson in service- that man goes above and beyond for everything, even if it’s just a simple oil change. I am going to be pretty upset if he ever leaves! Highly recommend buying a car here and if you plan on taking proper care of your vehicle go to DUSTIN!!!!

I was given a price quote to get a key made and programed.I make an appointment and waited two+ weeks.When I arrived they jacked the price $200+ dollars and did not have the fob in stock.I burned two hours of driving.Thanks for nothingThis was not my first really bad experience.

Everything from start to finish was a great buying experience. James was a polite and personable salesman that took care of us like family. Highly recommend. If you need or if your looking for a vehicle, James is the Man! I cannot express how thankful and how phenomenal the service was.

Breanna is a wonderful customer service person. She is very helpful and considerate. I will always bring my car back to her! She really cares!

We bought a Highlander from them in March. We came in to pay for the vehicle in cash thinking it would be a quick turnaround. It took more than 4 hrs. We given all the excuses. They tried to talk us into giving them a 5 star rating, telling us some sob story about it would affect the saleman performance evaluation. Not sure about how ethical that is. Would question their high ratings, since this is their practice to boost it.

Im looking to buy a truck in particular. My fathers. He passed away and left for my uncle. My uncle passed away and the truck was traded in. Its now worth 7 grand more then buying it brand new. I want to see if they could do a credit check and find out if I could do this all over the phone because I live In puyallup. I have called 4 times. The first guy was great. I have talked to 2 other females and both have hung up on me. Finally a manager called me back. Price isnt changing because of the market. Wont ever go thru this dealership ever.

Doing a road trip from Montana, about 100 miles out, I started hearing a stressful rattling noise. Took it into the shop here, and Ryan Horn found an incredibly creative solution that not only fixed my problem but didnt cost me whats stereotypically associated with a dealership service shop. I would highly recommend Ryan Horn to anyone who needs service.

I am new to the area. Stopped by heartland service to ask questions and schedule an appointment. Ryan Horn welcomed me and was informative. Will be bringing my vehicles here for future service.

First of all, Ray in the finance department was great. Out salesman was fantastic.ButJust wanted to let everyone know that this dealership charged us $150 dealer prep fee and another $598 in charges and ad ons they told me that we had to pay or couldnt get the vehicle. One was glass etching for $299 another was pulse for $299.So the great deal was the same as everyone else after they charges us these dealership non-negotiable fees!Chad Sandstrom

Beware of used vehicles. They intentionally leaked the ac coolant to hide that the ac compressor was bad- a $1,000+ repair. After the sales person promised to have it repaired, we brought it in and were told by the service department that they will not fix it.Very poor customer service. They give Toyota a terrible name and reputation.

Heartland Toyota did an excellent job resolving my miscommunication issue! They resolved my issue quickly and explained to me what had occurred. I will definitely recommend them to my family and friends.

Nice service! Austin did a real fast oil change for me and he was really funny. It wasreat experience. I will definitely be back!

Have a tire warning light on. Tires have nitrogen in them. Heartland doesnt have that even though other dealers do. Forced to go to Costco.

Ryan knows what he’s doing. Efficient, professional, funny, and on point. Great follow through. First time customer and never going anywhere else. Ryan Horn is the man!

Austin Newell is an amazing customer service representative! He went above and beyond in explaining the services necessary for my car, made sure I was up to date with any possible recalls and got me set up with an appointment that fits my scheuduling. Looking forward to setting up my next appointment through him!

Service department is consistently behind schedule. I am currently in the waiting room after dropping my Tacoma off 2 hours ago for service on a recalled fuel pump. My truck is still sitting in the parking lot. Untouched. They havent even looked at it. So why exactly did I make an appointment? The service rep is unconcerned. This isnt the first time Ive had this experience at Heartland.

Ryan Horn was friendly, kind, and professional all at the same time. He exceeded me and my hubbys expectations. Great service.

I went to Heartland Toyota to get my oil change. From start to finish, it was a fluid experience. Ryan Horn was efficient and helpful.

Read the reviews before giving these guys your money. Came here twice for the benefit of doubt that the first time was just a fluke..Never have I seen a dealership so incredibly greedy and not wanting to do business or even try to work for a customer. The girl I was working with let us know that because it was the first of the month they wouldnt even try to push the deal or work out any other numbers with me. We gave up and went to TITUSWILL Toyota in Tacoma. With a better price, great service and they got me my brand new car for a screaming deal quickly. Place should be called heartless Toyota.

I was in a time crunch and needed to get my oil changed quickly. So, I stopped by Heartland, Greg Hulse displayed the highest level of customer service Ive seen in a long time!! Not only was he knowledgeable, but he was respectful and timley!! Will definitely be coming to see Greg in the future!!!! Thanks!!

The history, and first incident was when I had a deposit down on a vehicle that somehow got sold after I put my deposit on it. After discussing with a salesman and manager, apparently that problem has been fixed.The latest happened Sat June 19 where I came to purchase a vehicle after emails and phone calls discussing pricing and availability. The dealer website (still currently) shows the West Hills Price to be one number, yet I was refused the ability to purchase that exact vehicle at that advertised price. The salesman (David) went to discuss my concerns with a manager after I refused to pay additional markups and afterwards reiterated they would not be removed. I do not know the name of the manager(s) involved, but I do believe they should be included on any upcoming training regarding state law. Below is a highlighted statement from the Washington State office of the Attorney Generals website. State law requires that the dealer sell you the vehicle at the advertised price.... This did not happen.In earlier discussions before test driving the vehicle, David assured me that Heartland Toyota wasnt one of the dealers to add on extras and a Second Sticker. However, there were over $4,700 worth of Second Sticker charges tacked onto the price. Actually, the advertised price wasnt the selling price before all the additions. Again, a violation of the state law referenced from the WA AG website. ... even if you are not personally aware of the advertised price.I was encouraged by a Heartland Toyota salesperson to come to the dealership to buy the vehicle. In doing so, I have incurred ferry travel costs, mileage costs, and 3+ hours of time (each way) plus the 2 hours wasted sitting in the dealership trying to buy a vehicle. Additionally, I was only given the actual price of the vehicle AFTER a hard credit pull/check was done, so there will be financial costs incurred by me because of that action as well.Hopefully this is simply a mistake that can be rectified through proper training. To facilitate this: I can provide printouts of a competing dealerships website which has the same extra charges tacked on to the vehicle that Heartland does, however they do it clearly and more importantly, legally.I can also provide a printout of the Heartland website showing the advertised West Hills Price, separate from vehicle MSRP and West Hills Discount (not reflected on actual paperwork, see below highlighted website). These items have not changed in the day before my arrival, until now (2 days afterwards). As well as printouts showing the West Hills Price and West Hills Discount with stock number and VIN.If also needed, I can provide the printout of the sales sheet finally disclosing the added $4,700+ above the advertised pricing, with VIN and stock number.--------------------------------------------After writing the above email to the dealership I was invited back to purchase the car at the original advertised price, which I did.I asked about compensation for my time and travel and was denied stating that my compensation will only be the extra addons to the vehicle (that I didnt want added in the first place, were I to be given a choice). I spent a total of 20 hours (12 travel, 8 at dealership) and drove 400+ miles plus a ferry ticket on this purchase. They even refused to take off the $150 negotiable doc fee.I am writing this complaint because I know they are doing this to others (spoke to a different salesmen there who keeps having customers leave and not buy from them due to the exact hidden pricing issues), and when caught, refuse to do anything but the legal minimums to not get sued.I also want to reiterate that I was only made aware of the extra $4,700+ in options after a hard credit pull was done for financing. This is usually the last step when buying as it damages credit scores.

Dang rodents chewed up my wiring on my new Tundra. Ryan was able to coordinate my first insurance payment and get it handled. Thank you Ryan Horn for putting my mind at ease.

Breanna was a fantastic help! There was a warranty recall for paint chipping and she made the process smooth and easy!

If you need someone with experience and knowledge, Greg Hulse at Heartland Toyota is your guy! You can tell he works hard to make sure that you and your vehicle are taken care of and in a timely manner.

I purchased a new vehicle down the street at Hyundai. I only take it to Heartland Toyota to be serviced. Ryan Horn is always polite, efficient, and takes excellent care of my vehicle. Thanks Ryan!

Ryan Horn. He was great and extremely helpful, I’m super happy he helped us

Ryan Horn is the best. Thank you Heartland Toyota for putting together a solid service team I can trust and count on.

Ryan H in Service was awesome, very clear on costs, flexible, and excellent communication! Would recommend to anyone!

Had my 2017 Toyota Tacoma brought in for an oil change at Heartland Toyota yesterday, best customer service Ive ever experienced. I ended up needing an alignment, new tires (mine were 4 years old and new ones were long overdue), an oil change and Matt from the service center was so helpful and was even able to fit me in for all the services the same day. My truck was ready to go in less than 2 hrs and I was super happy with my new tires. Super satisfied with Matts customer service and I truly appreciate the efficiency and great customer service!

Greg has been helping me with my car for years, and always gives me great service.

Always a good experience coming in. Got my work done while getting service work done. Ryan Horn is attentive and thorough. 😁

Amazing experience from the time I walked in the door to driving away in my new vehicle. I know their service doesn’t stop there either, top notch maintenance and customer service is why they will continue to earn my confidence and future business. Special thanks to Kayla in the sales department and Justin in the finance department.

Brought my moms rav 4 in for her, Ryan Horn is so helpful. Thanks for making it easy!!

Ryan Horn was great! Very knowledgeable and was able to get us in and out quick!

I had a frustrating experience, and the manager personally contacted me and worked it out. It was very quickly done, I will be trying them again.

First of all, the reason I can give 1 star for this dealership is the salesman Taylor. He is the only one that deserves the star in this dealership. We drove 2+ hours from lynnwood to there. We arrived at 6:30pm, and Taylor was very nice, patient and transparent to us. we finished the test driving by 7:40, waited an hour for the manager to get the price breakdown and we agreed on the price and by 9:10pm, we finally got to the last step, finance. Taylor said the finance person will be with us in 5-10 mins because there is no one in front of us, then we waited for another 30 mins, still no one come talk to us. I went to talk to manager TWICE that were trying to get to the last ferry at 11pm, ask if we can finish up as soon as possible. No one gave us an update what so ever. Finally, at 10pm, the finance person Ray was able to talk to us, and he was fully aware of we are in a hurry and its VERY LATE. We signed most of the documents, and around 10:20, he started to sell the warranty. We waited until he finished talking and rejected the extended warranty. As we were still trying to catch the last ferry, Ray said we wouldnt make the ferry. We were a little disappointed at that time, but it was understandable. But after saying that, Ray, the finance person, was trying to upsell his warranty TWICE after letting us miss the ferry!!!! His attitude completely changed everytime when he was upsellling, more rude and impatient. The last time, he added $300 in the agreement and said its required but on the bottom of the paper in very fine print, it says its OPTIONAL. He obviously LIED TO US because he wanted to make more money. We would miss this additional $300 if we didnt pay attention. We totally spent 1 hour 45 minutes in the finance office. and we didnt leave the dealership until midnight. We total spent 5+ hours there and we were waiting for more than 3 hours in total. I would NOT recommend this dealership to any of my friends or family. They DO NOT deserve to be the top dealer in Washington state.

I buy used cars at brand name dealerships for a very specific reason: Brand name dealerships typically auction off all “questionable” trade-ins and only offer cars for resale that have been thoroughly inspected and repaired to meet the dealerships quality standards. Toyota dealership quality of standards specifically are very high and buying a used car at a Toyota dealership is generally a very solid bet.Not so at Heartland Toyota. At Heartland they retain these bad bets and offer them for sale with an “E” (for “economy” - like they’re doing you a favor!) sticker on them.Any brand name dealership that engages in such behavior should be avoided as their desire for profits clearly exceeds their commitment to upholding ethical business standards. If they’re willing to do so in their sales department, you have to wonder where else they’re cutting corners and not living up to the brand.

I scheduled my first oil change after buying my Toyota from heartland Toyota. My appointment was at 12:45 and I showed up at 12:30 (early) as a courtesy to them and I stood there till 1 PM without even As much as a “just one second” so I approached the man behind the counter who was just sitting there not helping anyone and he told me to get in line and somebody would be with me when they were ready ready. So I left because if they’re too busy to even say hello and greet me what kind of time and care are they going to take with my vehicle??? This oil change was also free because I just bought the car from them a month ago. But now I don’t even think I wanna take my car here to get the free oil change because I am so concerned that they do not care about me anymore because I bought the car. I know it’s a car dealership and I should have expected to be treated like this so I guess it’s really my fault for going to the dealership. Lesson learnedP.S. When I called multiple times throughout the day to try and rectify the situation I was just placed on hold over and over again and never got to speak with anyone. So I took the day off and wasted a good three hours of my day just to not get my oil changed. What a bummer

Ryan Horn and Heartland Toyota. Best dealership in the area. Thanks team!

They are absolutely terrible! Very disappointed. Im so interested in one of there cars but I call and they act like they cant hear me and just hang up on my call. K call someone else its perfectly fine. West hill has just been a terrible awful experience Im so done with them!

If you ever go to Heartland Toyota make sure to ask for Rabar!! This guy goes over and beyond to make sure you are completely satisfied with your purchase and any issues you may have. This guy doesn’t get enough credit! He’s been there for both myself and my fiancé when we’ve purchased cars from there. Super humble and great guy, thank you Rabar!!

Greg Hulse was super professional, helpful and knowledgeable. We will defiantly use him for all of our toyota service in the future.

So I bought a 2020 Toyota Tacoma last year and I needed a routine service since I hit 5k miles. During that call making my appt, I also requested to get scratches fixed and my windshield replaced. I set up an appt to do all 3 of those things. The service desk made that appt. I looked online the day before my appt and saw that just my routine service oil change was scheduled, so I called to verify if the other 2 things were scheduled as well. They said they didn’t have that in their system. I asked if I could get those dealt with during my appt, since I initially asked for that on the first phone call. They said their scratch and dent repair employee is all booked up that day and that they don’t even repair windshields there at all... I live in West Seattle and this dealership is in Bremerton, quite a distance. I’m just glad I didn’t drive 1.5 hours just to be told they could only do an oil change. It would’ve been nice to be told all of that in the beginning.

I had a bad experience here when I bought my new Highlander a year ago. I was passed around like a bouncing ball just to complete the sale. My initials were even forged on one document as the girl told me to call her regarding missing initials. I called several times to no avail and never heard back from them. Oddly when I received my paperwork all areas were initialed. Hmmmm. Decided to see if they’d gotten their act together when I needed an oil change. It went very smoothly and the advisor was very helpful. He however dropped the ball when he didn’t call me regarding when the parts would be available regarding the recall on my car. I scheduled an appointment for the recall and a/c which isn’t working. This will take awhile and I asked for a rental. They want to charge me for a rental when it’s Toyota’s problems. My car is only 1 years old! Asked the Service Manager to call me over 2 weeks ago. He still hasn’t called so I scheduled my business elsewhere and will continue to do so.

I am completely disappointed at the lack of competency these people have. My husband went in for an oil change that took three hours. He asked to have new head lights put in as well. They couldn’t figure out how to put them in. My husband couldn’t wait any longer and had to leave. They said to come back and my husband agreed. My husband didn’t realize as he drove off they took his old ones out and never put them back... now we are driving without headlights until they can get us in on Monday. Extremely disappointed In the lack of common sense and customer service. Now I have to take off work, find child care, and go in 31 weeks pregnant (High risk) to have them put head lights in days later.... so Incredibly disappointed!!

Let me start by saying Jordan A in sales gets 5 + stars, however the finance dept is the reason for 1 star. They either dropped the ball or tried playing us for fools. When going over numbers we were told that 4.5 % was worst case scenario for the interest on the loan. Well imagine my shock when our loan got booked with a Bank at 4.5 %. Myself and my Wife both have 800 + credit scores so i called a few Credit Unions and guess what even at 84 months I found a CU who would do 3.7 % Either they don’t know how to find the best deal or they tried playing us for fools.

Austin Newell was very helpful and knowledgeable about the issues I had .. he was also kind and professional with the whole ordeal. 10/10

Bre is amazing! I drive all the way from Lakewood just to have Heartland Toyota service my 4Runner!

Great experience buying a new truck. I can’t say enough positive things!!! They were by far the cheapest with their no haggling internet listed price. They blew everyone else, even Costco discount prices out of the water!!!!They were also very very kind when I needed to sit outside due to medical issues and I had nausea and fatigue. Heartland went the extra mile and helped me. They even let us write a personal check so we didn’t have to make an extra trip to our bank. I was so happy with them. They have a customer for life now and I plan on telling everyone I know about them!

I had the awesome pleasure of working with David C. Bryan, And it was an absolutely amazing experience!!! He is such a cool dude, and really knows his stuff! I was a first time buyer, and He worked really hard along with the other family of staff there to really get me set up with a really good deal! I highly recommend you come check this place out! Thanks again guys!!

Test drove a rav4 with and for my wife. Had a sexist salesman who was embarrassing, rude and by the end of test drive I wanted to punch him in the nose but never got the chance because he just left us standing at car. Went to leave and a younger man ran up to take over, too late. To bad, we were cash buyers. Hartland might want to have a meeting to update sales pitch that are not offensive to women.

We bought our Hylander XLE thru Costcos auto program so there was NO haggling about price. Lyss was our sales person and she was great to work with.

Great dealership and service department. Thank you for a good experience Ryan.

If you are ever in need of a vehicle and looking to purchase no matter whether youre looking for new or used please go to Heartland Toyota and see Sam Martinez. Sam, Carson and Ray in finance along with the rest of the team went way above and beyond customer service expectations for us. Two other dealerships before them failed us in so many ways. If you want to hear the whole story message me but I cant say enough good about what they just did for us!

Loved working with Ryan! Highly recommend

Best service like always. Thank you Ryan Horn and Heartland Toyota team.

Bad. I received terrible service. They do not seem to care about the products or vehicles they sell.

Truly exceptional service from Ryan Horn, 5 stars! ⭐️

I cant recommend avoiding this dealership any more. Your call.

Great experience here every time minus a few hangups, but no stars off because they deserve 6! Great customer service on phone and in person every time and Ive been helped by many associates over the years. Comfortable lounge and WiFi, reasonable deals and prices and they really take the time to treat customers right.

Ryan Horn delivered. First class service!

Great service like always, thanks Ryan Horn

Shady things are going on at the dealership. I should have Jessie Jones look into it. I would definitely pull a Carfax before you purchase a new car. I purchased a car, the 2021 Sienna, and then traded it in after a week for a Honda. I was told that Honda would be working with Toyota to potentially reverse what had been done. The Sienna that I purchased and traded in was initially listed on the used car site. Then it was switched to the new car sales site. Not only that, they are selling it for over $4,000 more than what I bought it for. I purchased it for $36,000 plus all of the other stuff. They now have it for $39,547. After I had discovered it, I wanted to inquire about either getting a refund of my deposit since they were trying to sell the car at full price as new when it was actually used and they would not be losing out. After several days, the manager said they were not able to do anything for me. I never heard back from Thomas Kim in sales. Shortly after that, the car was moved back to the used car sales site. It definitely sounds fishy. Unfortunately, they do not hold on to the values of the original found Chuck Haselwood, which was taking care of the customer. Its all about the dollar now. Do your research people.Lastly, the overall price of the vehicles is more than what other dealers are asking. The local dealers get the top of the line but rarely have base models.

We just purchased a RAV 4 Hybrid at Heartland Toyota and wanted to give a shout out to Rabar Ali who provided excellent service throughout the buying process. He was friendly, informative, and attentive to our wants and needs. We felt like we had a helpful guide on this buying journey rather than a high pressure salesman. Post sale, he is still in contact to answer questions and ensure we are happy.

Bought a truck last year from Rabar and it was a great experience. I live out of state, and he made the process go very smoothly, he promptly returned all my calls and was very flexible in facilitating my schedule. The truck was exactly as the photos and description made it out to be, no surprises.Everyone I interacted with was friendly, and professional. Couldnt have been easier, and I am very happy with my new truck! Thanks Rabar, and your team.

West hills Toyota sets the bar high... Ryan Horn is an asset. Will continue to return. You earned my trust.

Wish I could put zero stars..do not buy a car from here.

I could not be any happier with the advice from Service Representative, Dustin Beeson and instillation by Master Service Technician, Frank Fagan of my new super charger for my 2004 3.4 Toyota Tacoma. I pull a light weight travel trailer every summer to hike in the Western United States National Parks and saw a need for some extra power for a few high elevation passes along the way. Dustin was an expert on solving my problem and suggested a manufacturer that once produced a custom made super charger on behalf of Toyota when they offered it as a factory option. It arrived in 3 days with everything that was required to be installed. Frank was just the guy to install the super charger since he has one his own vehicle. He was very efficient and actually corrected some old hidden gasket issues that diminished performance. He also knew to change the thermostat and install different injectors. His knowledge eliminated the trial and error process and he got the job done correctly the 1st time. I have already driven the truck 500 miles with the new super charger and appreciate the increase of 80 extra horsepower. My gas mileage has improved by at least 10%. I specifically chose to have Hartland to install the super charger since I have confidence that it would be done correctly and they would stand behind their workmanship. I trust these guys and appreciate their enthusiasm for the cars and trucks they service. True experts!!!

Top notch service from Ryan Horn✨

My husband and I have been loyal customers for 5 years now. We have purchased 3 vehicles with Heartland and I am sad to say that I will be driving elsewhere the next time we want to upgrade or purchase another Toyota. We recently purchased from them in August and have experienced the worse Customer Service Ever!!! I cant even say it was related to one person specifically. We have engaged with many people over the last 2 months and are still waiting on things to finalize for us. We were lied to a few times. Told that our truck was detailed when in fact it wasnt. Then told we would be contacted to get it detailed and NEVER was. We texted, called and emailed and no reply. I finally had to go in to get the appointment scheduled. Which was in fact a month overdue. Then found out that our paperwork was messed up and we had to call to get it fixed. Additionally discovered more paperwork was messed up and so here we are 2 months after purchase having to sign more paperwork that was incorrectly filled out. Lets take u back to purchase day where we spent 4 hours waiting on paperwork....had to leave and was told to come back at a specific time and they would be ready and when we returned we still had to wait another hour to do paperwork.

Fast,quick,and efficient!thanks Ryan horn!

My Radio broke last week and Ryan Horn was quick to fix it. Thanks!

Went everywhere around town to get a tire repaired, no one could squeeze me in. Thanks Heartland Toyota and Ryan Horn for getting it handled!

Most attentive- Ryan Horn

Thank you Leo for both being very knowledgeable and for the best car buying experience weve had. Appreciated the top notch customer service and patience while we decided on the correct vehicle. Thank you Cameron for reaching out to us and bringing us in to the dealership.Used vehicles had carfax reports, recommended maintenance, and maintenance performed, if any. Great selection of one owner vehicles.We appreciated that the dealership has a cafe and lounge inside with coffee, soft drinks, and food.

This is my second review in about a months time. Currently waiting for them to finish the work on my car and hopefully I wont regret it. This trip with you guys has been better overall. I was seen in a timely manner. I was not ignored at all. The young dude came out and helped me as soon as I got there. Dustin was busy so the guy sitting in at the desk in front of the first entrance of the service center helped me out almost immediately. On the way home to wait for my car, there was a bit of an issue due to delivery but Dustin got me me squared away with a rental free of charge. Mr. Ken, the shuttle driver, is pretty great and was extremely friendly. If my car is returned fixed as it should, I will have nothing to complain about. Id really love to keep using this dealership for my primary car maintenance and even some minor stuff though it may be a bit more expensive. Dustin has been the best and has gone out of his way to make me comfortable, though not needed, and hes been forward. As a military dude, all I want is civilians to do their job, do it to standard, and to cut the BS. Dustins a straight shooter and the shuttle guys are always enjoyable to talk to.

Will never drive to Tacoma again. Thanks Ryan Horn!

Took my 2007 4runner in to diagnose why it would not engage in 4 wheel drive. They quoted me 1800$ for the part. I asked for the part number which i looked up online. Cost was 550$. They had no explanation for why their cost was over 300% above online cost. Total cost including tax and labor was quoted at 4,100$. I called Titus Will Toyota in Tacoma w diagnosis and part number. Quoted price w tax and labor 3,000$ even. DONT trust Heartland they will over charge unless you question them. To top it off when i paid my diagnosis fee i noticed a miscellaneous charge of 15$ on the paperwork. I asked what that was for. Person processing paperwork didnt know. He called the Asst manager for service to his desk. He proceeded to tell me the miscellaneous charge was for disposal of materials such as oil, fluids etc. I pointed out they didnt do any work on the car, there was nothing to dispose of. At which point he said the technician had to dispose of his gloves. When i called BS on that he told me they were required by the state to charge every customer the disposal fee. I am following up w the state to determine if that is true (i suspect not). If you have a significant repair get a 2nd quote from Titus Will. It will likely be worth a short drive to Tacoma. I am saving 1100$$ on my repair, well worth a short drive to Tacoma.