Expensive service. Seems to me their more focused on just selling you new equipment off their showroom floor than repairing stuff. Prices on their new stuff seems competitive. But you could probably get a better deal at a box store where they offer military discounts.

I purchased a new Toro Timemaster a few days ago and was very disappointed the new equipment servicing.A good, reputable dealer will test, inspect and adjust all cables and pulleys to make sure the mower is performing at its very best possible, as well as gassing it up. That’s supposed to be the difference between buying from a dealer and Home Depot, and other big box stores. Dealers are supposed to provide premium customer service.This was my first new lawnmower purchase so I was a novice and relied on the dealership. I received minimal instruction. There was oil in the engine but they never started the engine to test it. I know because there was no gas.I discovered no gas after trying to start the engine after getting home. I called in the dealership and talked to the serviceman. He finally admitted he had not started the engine. I asked about checking the machine to see if set up properly and he said no because the factory does it.I try to support local businesses, but I could have gotten the same quality of service from Home Depot.

They sell products and repair tools that have small gasoline engines. A very nice local business.

Good, honest work. A little backed up right now, everyone is liking unemployment so Harold is having to do everything himself.

Excellent customer service, great care went into fixing up or lawn mower.

I was sent here by Kitsap Tractor Store in Silverdale because they dont carry Torro parts. The lady who helped me at The Small Engine clinic was helpful and very nice. She told me where to find the model number for my lawn mower and had the parts that I needed. The shop is clean and inviting. I will definitely bring my equipment in here the next time it needs serviced. Then Ill writ another post.

They look out for you but its not that easy to get ahold of them... What I mean is they are not very virtual I think they could do better with their social media presence. Maybe get more social about solving small engine problems or helping with mundane problems. However I want to make it blatantly clear on a customer service level they get 100%

Staff.is awesome they know thier.stuff.friendly.and prices.are.better.than most and you get the feeling your at your.grandpas.shop and not some franchise hardware.joint i would.send.anyone.to them.you.cant go.wrong!

Almost like they go out of their way to inconvenience you.

Great place to get a chipper

Extremely nice staff, they carry the brands you actually want if you need quality tools. Would recommend and was happy to support this local business!

Harold is a pretty good mechanic. I’ve had mowers in for service maybe 7 times. But he’s not a people person and has no grasp of customer service. He would rather I walk than to offer minimal effort to understanding my service concern. So I walked.I’m taking my business to Peninsula Feed and Power Equipment in Port Orchard. Doug is professional and I’ll be buying my new Cub Cadet mower there.

Fast and informative

Brought our lawnmower in for a check up and blade change. Left with a lawnmower that ran worse than before if at all and they forgot to put our new blade on. Had to go back and get our blade installed and when called to see if we can do something to fix our lawnmower that they broke only got a response of they where not responsible for it since time had passed. We where not looking for who to blame but to get it fixed. If i could leave a 0 i would.

My son called for a price quote to have his lawnmower looked at. He was told they needed to see it, to give him a quote. We take it over there, he walked in and got a quote without them even looking at it. Waste of time.

Quick repairs, thank you.

I have been a customer of the Small Engine Clinic for over 25 years. I have never been disappointed. The thoroughness and resourcefulness in the servicing of my equipment has always been remarkable. They can find parts when no one else has been able too. They are resourceful and I highly recommend them!

Brought my weedeater to them because it wouldnt start, they said give us up to a week and a half, I called them a week ago, they said were waiting on parts, it been 22 days today since I brought it to them.on day 27 they called for me to pick it up, still not fixed

Harold charged me about $53 to tell me my carb was not rebuildable when the owners daughter/relation said it could be done. After telling me a replacement would cost $254, I said no thanks. No work was done. I requested an explanation and in one minutes time the grumpy old fart informed me the part was not rebuildable. You would think if I learned in one minute what a non-repairable carb looked like, the paid help would have learned over a couple/three decades being in business...STOLE!!!This appears to be the only dishonest small engine repair shop Ive run into so please do yourself a favor and go elsewhere, especially my fellow Veterans! Nobody has precious time to waste, gas aint cheap, and hard-earned money would better be spent elsewhere!

Closed long drive and wasted fuel.

This is a great business. They are friendly, efficent and honest. They serviced a chainsaw that had been sitting for years. Runs like new. Quick turnaround on repair.

I brought them a broken compactor that ended up needing a new engine. They called and offered the option of installing a used or new engine and gave me pricing for both. They had a new engine installed two days later and I was back in business. Prices were less than I expected. Very happy with the service so far.

Needed parts for an older Tecumseh 5HP motor and needed to get it running ASAP. Decided to give this shop a try and was pleasantly surprised. They had everything I needed and there prices were reasonable for small repair shop. Best of all, my 30 year old motor is back starting on the first pull and purring like new.

First time TERRIBLE experience. The work I authorized was not done. The work they did was not authorized. Believe the bad reviews. I had hoped against hope, but they lived down to their reputation. Owner was hostile and indifferent and completely unapologetic to the problem. His daughter lied to me, saying he’s a master Honda technician who would be performing the service on my Honda generator. This also turned out to be a complete lie, as the owner told me himself that he did not do any of the work on my machine, but Bill did. What a complete and utter nightmare scam deception. So we ended up spending $100 for literally nothing. We were refunded for the parts we did not authorize, and were returned my original plug and air filter. Bonus!: He let me keep the 18 oz of motor oil, although, an oil service was not requested required nor authorized. STAY FAR AWAY!

Have doing business with Herald and his daughter since they were in Old town Silverdale no reason to go anywhere else they always take care of my equipment. Great work. Thanks RD

I was amazed that when I took my very old Echo chainsaw in for repair that they actually rebuilt the carburetor and it now runs like new. Every other place I have used for repairs in the county would have just replaced the carburetor, which would have cost me much more. Also, the carburetor was tuned correctly. Another place that serviced my 2 cycle engines could never seem to get that right. They had a long backlog of work, so I had to wait longer than expected, but it was worth it to have the job done right.

Despite the previous one star review, the truth is...this shop is superb. I have had all of my power equipment repaired there for nearly 10 years. Never have I had any reason to consider their work in a negative sense. That means they have done better than both of my car service centers, BMW and Lexus. I have valid complaints for the car dealership shops ( even had to have a BMW replaced due to Lemon Law criteria being met...which is not easy...so, I know what bad engine repair really looks like).I have had two Echo trimmers, a Honda push mower, and a Craftsman riding mower repaired at this shop. Every item was repaired on time or early, and never cost more than the quote, even when more labor was required.I started using this shop based on multiple recommendations from Nuclear Engineers at Bangor. I urge anyone who has read this far to ignor the one star rating. This place is really good and deserves your full consideration. You wont be disappointed.

Purchased an Ariens cord mower 7+ years ago. Still works thanks to the repair work and tips given by their employees. I was even going to buy a whole new mower but I was told to clean a very unknown part and it fixed it. Saved me $100s. Ive patronized the establishment 10+ times and never had a problem.

Its a nice place always helpful to my needs

Extremely poor customer service!!!! And dont bother asking for a part without a part number, they will not bother to help you even if you are the only one there.Second time I have tried with this company, hoping my first visit of poor customer service was a fluke. No, one thing that they consistently provide is POOR, AND RUDE CUSTOMER SERVICE!!!.

Thank you for the negative reviews. In my experience, good service can happen by accident. Bad service reflects the culture of the shop. I will not spend my money here.

Was going to bring my mower over from port orchard to have them get it rolling again started to give more detail on the symptoms got cut off with the gentleman saying ok understood were here till 530 I just responded with an alright bye.Kinda sad thats the first impression you wanna make. If your going to be dismissive and short with me before hand then I have no interest in giving you my money.

Nice people there. Prices good. Good products

Great place to take your equipment

Went in on a Monday, ordered a Shindiawa weed whacker and special head for it. I was told that it would be in on Thursday, well its Saturday not so much as a phone call to let me know the status. So I called to see where we are at with my order, the same girl that took my order answered the phone and was very short with me like I was bothering her. Apparently my order is still in limbo, no sorry for not letting you know, no sorry for the delay, nothing.I too own a small business, if I treated and communicated with my customers like these people do I would be out of business.

Just ordered some carb parts for my old ariens 5.5 Tecumseh. Seem like nice folks

Worst place ever! Do not take your lawn mower or any small engine there! The owner is rude first of all, took my brand new riding lawn mower there for an oil change and valve adjustment, got it home and noticed several screws missing that were there when I took it there. The guy lost or just decided to not replace the screws that went to the plastic body parts. I will never take another piece of equipment there! The screws are very noticeable and it was 3 screws. Pure laziness and poor workmanship, not to mention a poor attitude from the owner.

I recently brought in an old Toro lawnmower that I was fairly sure was beyond fixing. That proved to be the case. The shop people went over all the points checked in detail, which pretty matched up with my own assessment following seven years of blazing trails through rocks, mole mounds, and overgrown lawn. Worked with a guy named Chris, who was very savvy. I can also speak mechanic talk, and he knew his stuff. I paid my $54 bucks for the assessment, they offered recycle it no extra charge, and I bought a new one after we reviewed the features and engines in the current Toro line. The price was reasonable, and unlike a big box store, it was assembled for me, and before they let me haul it away, they did an engine rpm and oil check while I watched, and the woman working the counter did all the warranty paperwork. Something to be said for dealing locally with a small business. BTW you may see negative reviews of this business on Yelp, an organization Ive never trusted. Remember what yelp means-- a noise a dog makes, not something voiced-- let alone written-- by a human. The word yelp itself denotes complete denigration of both the person writing a Yelp review, and the person reading it.

Went to this place before for small carbs, but this time I went looking for spindles for my lawn mower. They only carry the long spindles and had to order the short ones for my mower. They charge $143.43 each. I found the same spindles on Amazone for $37.97 each with free shipping. I know businesses need to mark up what they sell but this figures out to be about 250 - 300%. Went there to cancel my order, what was NOT disclosed to me at the time of the order and it is NOT on the invoice is that they charge a 25% restock fee because they have to send them back. I asked why they didnt put them in their stock, I was told that they dont sell this kind .... REALLY? So it cost me over $78.00 to cancel. What their receipt does say:Refund policy:Parts must be in new unused, resaleable conditionNo refunds without a receiptNo refunds on electrical parts and componentsNo refund on any parts after 7 daysSome special order parts will no be refundable.I ordered on Saturday and cancelled on Monday - 2 dayshad a receipt, parts unused ... NEEDLESS to say, I will NEVER go here again nor would I recommend it to ANYONE.

Great place to shop very knowledgeable people and great prices, the best in Kitsap County

Brought my 1 year old Echo Lawn edger in because it wouldnt run. They told me that they tried a re-build on my carburetor and yet it wouldnt work- blaming Cenex gas & wrong oil choice. Despite the fact the fact that they couldnt fix it they still charged me $90 dollars and wanted another $160 to replace the carburetor!I paid the $90 ransom, and went home to look up my issue on Youtube. with a $15 rebuild kit and some help from a 3 year old video my Echo is running better than ever! I will never take ANYTHING back to this business.I dont mind paying for service, but I do mind paying for service not rendered because the provider was either lazy or incompetent.

Quality services all the way around

I took a Poulan chainsaw in to Small Engine Clinic,, it wasnt running need a carburetor rebuild a blade sharping, with out contacting me of the expense to fixed it, when I went to pick it up I was charged $108.00, I didnt pay them and told them to keep the saw. I went to a box store and bought a new Poulan the same model for $106.00 this was my first time dealing with them and my last

Friendly and efficient repair of most small engines.

THESE GUYS ARE THE WORST!!!!They are very rude I would give zero stars if I could.Heres a long story about how I came to this conclusion;I called and asked if they could work on Husqvarna auto tune saws They said they could and to bring it in. When I brought the saw in they said they couldnt work on it because they didnt have the tool to hook it up to the computer. I brought the saw home after a wasted 2 hour trip and it overheated and seized. Since the saw was under warranty I looked on the Husqvarna website for authorized repair places and once again found that the Small Engine Clinic was pretty much my only option. So I brought it back to them. They told me that it was my fault that the saw siezed and charged me $50 for the 15 minutes that it took them to figure it out. I asked if they had done a vacuum or pressure test to check for air leaks (which are the most common cause of chainsaw siezures) and the mechanic said he didnt have to. He was rude and dismissive the whole conversation.I posted on an arborist forum online about my experience and a member there recommended another dealer. I sent the saw to this dealer, he tested it and disassembled it, found the cause of the problem and got Husqvarna to pay for the repair. This is what a good dealer should do.The Small Engine Clinic did not even try to get the saw repaired they charged me an exorbitant amount for nothing and quoted me more than the cost of a new saw to fix it.THEY SUCK!!

Last year I stopped off at the small engine clinic and purchased a new carburetor for my lawn mower. The people were helpful and I was on my way. My son ultimately failed to install the new part and then it was winter. This spring we knew we would have to take the lawn mower in, so I loaded it up and took it to the small engine clinic April 28th, the people were nice and told me it would be 2 weeks. May 4th a phone call was made to my house and my guy talked to H. He stated that there were missing parts to the lawn mower, resulting in $140 of missing parts which would make it not worth fixing. There was some confusion then about a $50 charge to just pick up the lawn mower without anything being done for Hs time in assessing missing parts that was not resolved between my guy and H. The missing parts were found and I called back the shop the next day to let them know I would be by. The women on the phone said she knew who I was because my boyfriend and his young son were in there yesterday yelling about how I was mistreated. My guy was out of town on business and I have a teen son so I explained to the lady she has me mixed up with someone else. I then dropped off the parts the next day and once again mentioned that the man who had come in yelling had nothing to do with me to make sure that was cleared up. A few weeks past and I borrowed my sister in laws lawn mower which broke so I took it to a repair person in GH because it was much more convenient for me. That lawn mower was fixed in 6 days at $50 and returned to us. This prompted me to call Small engine clinic to see what was going on with my lawn mower. (Now 1st week of June) I was told parts were back-ordered and it could be another week. I thought about this over the weekend and wondered what parts I had not been told a estimate or called about any of the repairs so I called June 8. I inquired to the woman who answered the phone about the repairs. I asked about the parts and why they were ordered and asked about how long this was taking. She was defensive about the time stating that they order parts from one company that services the whole west coast. I can understand being slightly defensive about this because I am sure its a frequent complaint that feels out of their control. I did ask for a estimate because I was not given one to ok repairs or parts ordered,as far as I knew I had brought all the missing parts. She said someone would call me back. A few minutes later H called me back.H let me know that the estimate was $194 to fix my $200 lawn mower. I said I would never have authorized repairs for that because it is not logical. I said after the time spent I would rather pick up my machine and take it somewhere else. H said I owed him $94 for his time.I said I thought this was unfair because repairs were not done. H said Im done with you good bye and hung up. I have to admit I was stunned so I called back and H answered I said, I think we were disconnected? He said No, you are refusing to pay my fee Ill send it to collections. I said you cant hang up until we come to a reasonable solution. He said, Im done and hung up. (I only have quotes around sentences I remembered exact but everything else is close). I was not sure what to do so I jumped online and started to read reviews and it turns out I am not the only one who has had trouble with communication and conflict resolution with H. I thought about what to do and how I could limit myself from a potential confrontation with H like many others have had. I called the Bremerton police and the Kitsap sheriff department and filed a report. I will also file a customer complaint. H can keep the brand new carburetor I purchased from his store originally (I cant remember the exact price but it was between $50-$100). H can have the lawnmower the I have used 14 times and I can avoid conflict with an unreasonable person. Happy to say I ordered a new lawn mower last night for $250 and it will arrive in 2 days. I wish H and his business well and hope better communication avoids these situations in the future.

They may or may not be great mechanics, but Ill never know because of their terrible attitude toward their customers. After I allowed Chris to talk for nearly 10 minutes without interruption, I dared to comment on the shops poor communication skills with their customers (they did not meet their timeline, nor explain fees up front). I was told to Pay your $54 bench fee. Pick up your mower and was HUNG UP ON. Chris was on speaker phone this entire time, and his complete & utter rudeness was heard by my father, mother, sister, and brother-in-law who ALL happen to be homeowners with lawn equipment. Guess where none of them or their friends will ever take their business? I did call back to report this poor service because as a manager and small business owner myself, I would absolutely want to know if my staff was costing me money. I was essentially told that 1) they dont have time to communicate with their customers, and that 2) there is a sign so that they dont have to do so. I honestly dont know how places with such poor service manage to stay in business. Tip: If you must go there dont expect your equipment to even be looked at in the time frame they quote for the work to be completed, and if you want it to be serviced at all it seems you must keep your mouth zipped & hand over your credit card.

Brought a mower here for warranty service. The mower was 3 months old and had a bad carburetor. They tried to tell me the mower needed a Tune up and wanted to charge me $130 to change the air filter and spark plug - which they said was not covered under the warranty. I told them no way. Stay away from this place.

Friendly, helpful and quick, reliable service!

Fast and affordable!

Prices are outrageous. A 25.00 carb 60.00 not the first time .

Nice place and helpful

OUTSTANDING!!