Leaving a review for a auto auction is the same as for a casino, its loud, bright and exciting but the house always win In the end, lol

Employees are great, they make picking up the cars a great experience just wish wed get a few that dont need a lot of work but thats our fault and theirs .

I been dealing with them for a few yrs. Fair, large and consistent.

They have good cars but you need the knowledge and time to find them and considering they don’t allow obd scanners anymore makes it a waste of time to buy from here lol

Helpful and organized its a big place and can be difficult to find cars but management and office staff are very helpful to appraisers when they are on the lot

Great Auction & Affordable Cars

Im not a fan..... although that was from an incident 10 years ago

Money can ne made here if you play your cards right.

Manhiem Express and Ove.com are both your 24/7 of restocking place to get your vehicles purchased instantly! Check it out !

I work here and they do a really great job with detailing

Lower your damn fees... please.

I’ve been to several locations nationwide this is defiantly the slowest location I’ve been to it can take 30 min or more just to check a car In the need more staff but there is always people just standing around doing nothing too.

Manheim is a great place to work. And has awesome vehicles .

You can see anything there

Went to pick up vehicle everything went smoothly

Friendly staff and they stay in communication with you. They have earned my business

A great auction something for everyone! Very well organized. This is a dealer only auction. Closed to general public. Every Tuesday they auction off between 900 - 1300 cars, trucks, motorcycles, & lots more. They have a cafe on-site for breakfast & lunch.

Great place to sell clean vehicles.

Great staff!

I jumped through every hoop the bank said to and I started at 7am. Paid for the fees and everything. The bank said they were moving my car to a trusted location. Im dealing with a broken knee I got at work, if I dont make the appointment for physical therapy I will get fired. At 10:30 Manheim refused to let me get my car. Theyre supposed to close at noon but said that they were all leaving in a few minutes. I know the repo is on me but I paid for it and no matter what I said, I even offered them an additional $100 cash to let me get it today. They said no. So now I paid for a car I cant get back

This the St Louis MO auction for cars and trucks.

Loaded and headed back to the lot in Herrin,Elite Autos...

This is one of the best run facilities I have done business with in any industry in which I have worked. The staff are very professional, knowledgeable and helpful. I have had employees from every division in this company go the extra mile for me. The front desk and dealer services departments have saved me a lot of time and an untold amount of money by being very well versed in the handling of title issues and all phases of buying and selling at Manheim.Not only is their customer service worth noting, but the vehicles offered at auction move at the right pace. There is ample time to do inspection during the bid process, but the vehicles move fast enough that you dont feel like you are wasting your time as they go through.Id like to say thank you to the Saint Louis Manheim staff from top to bottom you guys are great. Fred has jumped 20+ vehicles for me without complaint, Felicia has sorted out the messiest title issues Ive ever seen like it was nothing and Greg checks in my cars fast and with a smile every time. I even saw the general manager, Victor, take a pie to the face for charity. I couldnt ask for a better buying and selling experience. Thanks again Manheim St Louis!

Went to meet a dealer. You must be a dealer to purchase vehicles

Love This Place, Will never buy a vehicle through any other company.. Ive bought my last three vehicles through here and have helped four family members do the same, very happy

Awesome place to buy and sale vehicles. One of the few that allows you to actually drive the vehicles prior to purchasing. Fees are a bit on the high side for low priced cars but overall, by far the best place to sale a vehicle and a good place to purchase some too.

This review is based on Manheim policy when purchasing vehicles online and the inaccuracy of condition reports. There’s a lot of room to improve

Impossible to get a car out the gate. $50 fee to pay cash? Checks take 3 days, ach wire transfers take 3 days... everyone else was great. Check out ladies were nice just worse management system on earth

Worst auction ever! Not enough cars and too many dealers!

This is my favorite auction. I buy most of my cars from here. Great customer service. Anytime I have an issue, they always go out of their way to help me. Jeff, JD Auto Brokers

Got cars in quick

I would love to work here again. Its very organized and the people are nice and respectful.

I PICK UP and DELIVER autos for several DEALER ships. Good people to work with.

If you dont want to spend money at a dealer come check out Manheim.

I have been working for 15 years auto dealer and I never heard that if you didn’t buy a car due to the fault of the seller (Arbitration - Buyer Withdrew) and i have to pay auction fees. Refunded for the car but did not return the buyer fees $265 If the manager is interested Vin: WDBGA33G7WA399223 I still cant believe it! Stay away from that auction.

Better than some car auctions. Good layout. Smooth transactions.

Love the way every thing set up.

Front staff was helpful, shop center wasnt so much.

Very friendly and helpful people when I went to pick the car up at the auction

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. Theres no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadnt been paid for!! I was told theyd do some research and get back to me shortly. Irritating but I wasnt worried. A few hours later theyre calling back. I am told Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! Its clearly an error that a gate pass was issued and title was mailed. WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my paid cash receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the SALVAGE-YES OR NO line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if its sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a notation as salvage/prior theft recovery in the Separate-window-opening Seller Comments button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesnt matter one bit that the MAIN summary page showed SALVAGE-NO, so its *MY* problem now. BTW: the car brought clean title money. Thats a nice little trick to offload a salvage vehicle for clean title money, right?!C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldnt bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY won the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didnt get the car. Wow!D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESNT EVEN RUN!! Wow!Im furious. And Im not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasnt running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars dont EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Lets try again next week... Lol.Its laughable, truly!!!

In addition to those, Ive had numerous other smaller problems - such as but not limited to: floor prices not being put in at all/or put in at the correct amount, condition report or lack of condition report requests being put in incorrectly (ie in reverse of what I want), additional fees being charged WHICH ARE INCORRECT and not accurate (so keep an eye on your invoices or youll probably pay a bit extra), evening gate hours being changed randomly so when you show up to pick up a car you have to come back the next day instead, occasionally cars on their property being messed with, andddd the list goes on....!!!!Do I really need to come in and HOLD ALL THE EMPLOYEES HANDS, making sure they do their job properly??? What a disgrace!!! Its mind blowing how much stuff theyve got wrong for me (more than has been right, I can assure you of that!) and thats JUST ME - what about the other thousands of dealers nationwide??But, when Manheim makes A KILLING charging Buy + Sale Fees on every car, Condition Report fees, Sale Day Wash Fees, an additional Internet Satisfaction Fee (for internet sales - BOTH to buyer & seller!!), PSI Fees, Cash Payment Fee, etc, and contracts out the auctioneers to minimize employees & overhead - plus plays favorites with large new car stores and high volume dealers, they simply dont care about customer service or ANYONE -- just the bottom line profit margin. Which is sad really!!! Shame on you Manheim!!And now, Manheim wants to focus more on digital sales - so buyers cant even see & inspect the cars theyre supposed to be spending money on??? HAHAHA WHAT A JOKE!!! NOPE, NEVER DOING THAT!!!While I will say: to deal with them is basically a necessary evil as theyre the largest auction nationwide, and most dealers dont have much of a choice - it would sureeeee be nice if they upped their customer service & attention to detail immensely!! I guess thats my dream for the future, similar to Martin Luther King Jrs dream I guess.... maybe one day....Until then: I wonder what the next fee they will come up with will be?? Perhaps like the commercial, a fee fee. Or possibly a fee to enter the premise on sale day/an entrance fee. Or maybe start charging to park in their lot to attend the sale? Only time will tell which way this goes....Thanks for reading and be careful dealers!Note: these experiences above have been at several Manheim locations across three states, not just one location in particular.

Very easy access. Picked up and was on my way in less than 30 minutes.

Great

Great place to buy a dealer car

My cousin work there but it has fast service

Awesome place with lots of cars fast selling and good deals.

Great place to work if you love cars.

Great staff. Great place.

2 guys at the gate talking, disappearing, huge lines.

Since cv19 this place went down

The security people are very nice and helpful

Good place to chill.

Big yard plenty of space to load and unload quiet safe clean

The greatest auto auction with an awesome and helpful staff!!

This is wholesale only for dealers. Liz’s cafe is good food and prices

Have Some Pretty Nice Cars. .

Extremely rude, when I asked the day they held auctions they told me I wasnt allowed to know until I signed up with them, not giving me a chance to even see if I have another auction/other obligations on that certain day. I would tell anyone owning a car business around the area take your business elsewhere like I am

Small but easy in and out

Someone told me.... You Must have a CAR...to work there..... Is this true.....?

I eat lunch here everyday. 11am-12pm

Tons of cars being sold but for entirely too much money. Sometimes can find a deal there if you are patient

Best place to buy vehicle

Super friendly people. Sometimes a bit disorganized though

I was looking at the tue run. Looking for some trucks

Dealers only auction I visit regularly

All kinds of trucks and cars very large area and selection

Helpful. Fast. Friendly.

Great auction. Fun!

Shark infested waters LOL

Easy entry from major roads

Great dealer auto auction.

Great big lot to unload at.

Front office and security needs customer service training ASAP

Great place

The staff is very friendly and helpful

Very nice staff

Because I pick up cars there

Worst auction experience in nearly 20 years! all they care about is the bigger dealers, if you are a small dealer I dont recommend. TERRIBLE customer service, lots of run around and no answers. BAD EXPERIENCE!

I have been there as an employee, dont know

There Folks are always the best!!!

Large Auto auction facility. Not open to public, dealers only.

Great people

Very friendly people to work with. Parking for trucks is down the road behind the auction hard to find.

Great place to do biz with

Pme of St Louis best auctions

Its a car auction! How can you not like great used cars at wholesale prices?!

Very organized.

Had to walk building to building, then waited forever to get loaded.

Keep nice cars

Big parking lot for wreckers

Its awesome!

Good costumer service

Cars sell on the high side

Needs a customer tram like the Chicago location.

Rude employees compare with America’s auto auction needs updating with their customer service,,,, always in a hurry to finish the phone call before given all the information out with a bad attitude

Great Place for dealers

Awesomely great

Great Actions

Nice vehicles

Great staff